Home based customer service jobs in Fresno, California - Page 2Create job alerts

Job Description Overview Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets. The Route Service Delivery Driver’s primary responsibilities are to provide premium customer service to residential, commercial, and retail customers, accelerate growth through upselling, manage account information, and work safely. This role is highly interactive and requires the ability to safely operate a Commercial Motor Vehicle (CMV). Reporting Location: Fresno, CA Compensation: $25.79 / hour Schedule: Monday – Friday (Saturdays dependent on business needs) Start Time: Between 6 am - 7 am until workload completed Benefits of working for Primo Brands: Health Benefits: Medical, prescription, dental, vision, flexible spending account (FSA), dependent care flexible spending account (FSA), health savings account (HSA) Retirement/Investing: 401K with a 5% match, Employee Stock Purchase Plan (ESPP) Insurance: Employee Life Insurance, short and long-term disability, critical illness, hospital indemnity, accident insurance, spouse/domestic partner/child life insurance, accidental death and dismemberment Other great benefits: Employee discounts, save on auto, home, and pet insurance, tuition reimbursement, paid vacation and sick time, 9 paid holidays and 3 paid floating holidays, paid leave for when you have a baby, adopt a child, or become a foster parent, legal services, identity theft protection, employee assistance program (EAP), adoption reimbursement benefit, FEDlogic, commuter benefits Responsibilities Safety Focus • Operate a commercial vehicle in a safe and responsible manner, follow defined safe work practices, and complete DOT required documentation on a daily basis, • Be courteous, outgoing and always maintain a professional image, • Meet each customer’s individual preference by delivering the correct products to the right location during their scheduled day and timeframe, • Maintain necessary delivery information on all accounts including cash and receipts, • Find opportunities to maximize efficiencies and bring actionable solutions to leadership, • Act as a team player by supporting the team with decisions and helping others when needed, • Adhere to pricing and promotion guidelines set forth by Primo Brands, • Upsell additional products and services to existing customers and achieve monthly customer acquisition goals Qualifications • High School Diploma, GED, or equivalent work experience, • Ability to secure and/or maintain a CDL Class B with airbrake endorsement (for applicable CDL positions), • Primo Brands is a certified CDL provider and can assist you with obtaining your Class B CDL where available., • Service-oriented with strong face-to-face sales skills, • Ability to work independently, efficiently, and in different types of weather, • Ability to effectively interact with customers in a variety of settings, • Ability to lift and carry an average of 250+ units per day, each weighing up to 60 lbs., using product handling tools as appropriate, with or without a reasonable accommodation, • Must be able to meet the physical demands of the role including sitting, standing, walking, lifting, stooping, bending, squatting, pushing and pulling with or without a reasonable accommodation, • Ability to climb in and out of a commercial vehicle on average 40-55 times per day, • Ability to work an average 45-hour week or more, including variable start/end times, • Must have the ability to obtain a DOT medical card for the purpose of working for Primo Brands, • Must possess a clean driving record, which means: in the last 3 years, that you’ve only had 1 license, no driving-related suspension, revocation or cancellation, no disqualifying offenses, no more than 2 moving violations and no reckless driving incidents and in the last 3 years, no major driving offenses including DUI/DWI, refusal to test, leaving the scene, driving a commercial vehicle without a CDL, or at-fault fatal accident, • Must be 21 years of age or older (DOT requirement) Primo Brands’ established portfolio includes billion-dollar brands Poland Spring® and Pure Life®, premium brands like Saratoga® and Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain® Ozarka®, and Zephyrhills®, purified brands, Primo Brands® and Sparkletts®, and flavored and enhanced brands like Splash® and AC+ION®. Our extensive direct-to-consumer offerings and industry-leading line-up of innovative water dispensers create consumer connectivity through recurring water purchases across Water Direct, Water Exchange, and Water Refill. At Primo Brands, our more than 11,000 associates are at the heart of what we do and deliver on our mission to provide healthy hydration to consumers wherever, however and whenever they want it. We believe in fostering a respectful culture, which values our associates who are deeply invested in quality hydration, our communities, and the sustainability of our packaging and water sources for generations to come. Primo Brands is proud to be an Equal Opportunity and Affirmative Action employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Candidates must possess strong English language skills to effectively communicate with customers and provide exceptional service. Proficiency in English is essential for understanding customer needs, resolving inquiries, and collaborating with team members.

Job Description We are FlatWorld and we are disrupting the Higher Education textbook industry. About the company Our mission is to bring textbook prices back down to earth. College faculty and students are our customers. We make their lives easier by ensuring that students have access to our high-quality, digital-first textbooks, at prices they can afford. Adoption of FlatWorld’s affordable, high-quality digital-first textbooks and the online Homework system has grown tremendously: we have been the fastest growing publisher in our market for the past five years. We want you to join our sales team as we continue to grow by helping instructors provide engaging digital products to their students. About the job and team As a Sales Representative, you are critical to persuading faculty in your territory to make the move to FlatWorld textbooks and the Homework system. Great relationships depend on great people and you are the face of FlatWorld. Starting with a clear strategy and an effective plan for maximizing your time, energy, and resources, you will uncover opportunities and identify who’s making the textbook decision. You will use Salesforce to create and update account and contact information. You will search College and University websites to find teaching assignments for upcoming semesters, and faculty information. You will also search College and University bookstore websites to determine products currently in use for the courses you target as sales opportunities. You will follow-up with Instructors teaching targeted courses using email, calls, and Google Meet or Zoom to close the sale. During the course of the sales process you will be demoing FlatWorld’s assessment platform and associated suite of products using a consultative sales methodology. You will then work with Instructors who adopt FlatWorld products and our Customer Success team, to ensure that everything is in place for students to purchase our textbooks at the start of the semester. We are committed to providing our customers with A+ service. Relationships with existing FlatWorld faculty in your territory are an important way to find new prospects and to generate referrals. Your highest priority, however, given our rapid growth, is driving new business: You will be compensated generously based on new revenue generated, with no cap on commissions earned. You will have a base salary of $65-$75k based on experience and commission pay outs three times a year following each semester. We offer a base commission rate and an accelerated rate, both of which engage once certain revenue goals are met. Ramped target commissions earnings are $30k with no cap. We also offer a full benefits package. Critical Functions: · Create and execute a territory plan, focusing on larger, Tier 1 accounts in your territory. Maintain good relationships with current textbook adopters. · Work to uncover opportunities, both by responding promptly to marketing-led, inbound inquiries, and by directly identifying Opportunities at Tier 1 Accounts, and communicating our mission, value proposition and solutions to prospective customers · Attain and surpass your sales goal, by building relationships, growing and expanding awareness of FlatWorld as an alternative, listening for faculty friction points and issues with their current textbook choice and diagnosing and persuading those faculty to make the move to FlatWorld · Develop your skills and refine your selling approach independently: synthesize and apply information and input from peers, management and sales tools and reports, to identify ever-better approaches to drive new revenue in your territory · Manage company resources with compliance to standards, including company laptop, additional equipment as required, and marketing collateral · Client facing role · Requires 40+ hours per week Requirements About you You will be a good fit for this job if you have some prior sales skills and higher education experience (we would also encourage transitioning teachers to apply). You absolutely have: · Strategic skills to triage a large territory · Relentless hunger for new business · Tenacity to see a sale through to the end · Motivation to reshape an industry You will initially join a team of Publishing Sales Representatives, and you will work remotely during training and your ramp period. You need to be comfortable working autonomously, while maintaining a strong sense of urgency. After the initial training and working with your manager, you will have an opportunity to begin working in the field on campus. You will need to be prepared to spend 2 to 3 days a week traveling to the top institutions in your territory during the sales seasons, which are typically 8 to 12 week periods in the fall and spring . After these primary sales seasons you will continue to work from home as you look to handle administrative tasks and prepare for the next sales season. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · Bachelor’s Degree from an accredited four year college or university · Superior listening, oral and written communication skills in English · Excellent organization and follow through skills · Accomplished range of skills from strategic thinking to creative and detailed execution · You should be very comfortable with technology and learning new tools. We operate in a Mac environment and you will be using sales tools, systems and software such as Google Meet, Zoom, Salesforce, Slack, Google Suite. · Ability to forge relationships internally and externally · Ability to work with and maintain a sense of urgency Benefits ob Type: Full-time Base Pay: $65,000 - $75,000 per year Supplemental Pay: • 401(k), • Dental insurance, • Disability insurance, • Health insurance, • Life insurance, • Mileage reimbursement, • Paid time off, • Travel reimbursement, • Vision insurance, • Monday to Friday

Job DescriptionBenefits: • 401(k), • Bonus based on performance, • Company car, • Competitive salary, • Free uniforms, • Roof and property inspections, • Home service solutions (HVAC-related inspections, roofing-adjacent services, preventative solutions), • Residential and light commercial opportunities This role requires being on roofs, using ladders, and performing physical inspections.Fear of heights is a non-starter. Earning Potential & Compensation • Commission-only role, • $150,000+ realistic annual earning potential, • Top performers exceed this, • Paid fast, paid clean, no games We provide: • Company truck, • Tools & inspection equipment, • Structured training and ongoing coaching, • Strong inbound and outbound lead flow, • Clear pricing and systems (no guessing) Benefits • 401(k) options, • Paid training, • Advancement into leadership for top performers, • Long-term career path (not a short-term gig) What Were Looking For (Non-Negotiable) • Proven sales experience (commission-based, quota-driven), • Background in solar, wireless, alarms, home services, or B2B sales preferred, • Comfortable working independently in the field, • Competitive mindset and strong closing ability, • Professional appearance and communication, • Must be comfortable climbing ladders and walking roofs, • Valid drivers license and clean driving record Customer service only backgrounds will not be considered No fear of heights What This Role Is (and Is Not) This role IS: • High income, • High responsibility, • Performance-based, • Field-driven and physical This role is NOT: • Desk sales, • Phone-only sales, • Entry-level, • Easy money If youre hungry, disciplined, competitive, and want a platform where your effort directly controls your income this is the opportunity. About Us We are a fast-growing home services company operating across Central and Northern California with a strong reputation, premium offerings, and a serious growth plan. We invest heavily in our sales team because sales drives everything. Apply Now If youre looking for a real sales career, not a job apply today.

Job DescriptionDescriptionAstrana Health is looking for a RN/LVN Case Manager who has the ability to commute to our Monterey Park office at 1600 Corporate Center Drive. This position works standard day hours M-F, and we are willing to train a RN or LVN with no case management experience! You will have the ability to work with pediatrics and/or adult populations depending on business need. What You'll Do • Comply with Case Management Department’s policies and procedures, • 95 - 100% compliance with Utilization Management health plan delegation standards for Case Management, • Utilize Milliman Care Guidelines criteria for appropriateness of transition to care by level of skilled needs and acute rehab for post discharge plan, • Collaborating with Hospitalists, case managers, and discharge planners to establish discharge plans at time of admission, • Responsible for coordinating the required initial and concurrent reviews based on the review of medical records received and daily accurate reporting of all inpatient admissions to Medical Director and Manager and/ or Supervisor of Case Management Department, • Review of medical records and/or other documentation to determine medical necessity, appropriateness and level of care utilizing Milliman Care and other appropriate Guidelines, • Assess, plan, implement, coordinate, monitor, and evaluate all options and services with the goal of reducing hospital readmission, • Attends/coordinates Case Management meetings on and off-site as necessary, • Conduct Hospital On-Site visits with members to ensure transition of care from hospital to lower level of care, • Interacts with the providers or members as appropriate to communicate determination outcomes in compliance with state, federal and accreditation requirements, • Attend to provider and interdepartmental calls in accordance with exceptional customer service, • Maintain good relationships with health plans, hospitals and medical directors., • Resolve problems that arise with any IPA medical directors, • Report to Manager and/or Supervisor of Case Management on activities and/or problems occurring throughout the day, • Active Registered Nurse (RN) license in California OR active Licensed Vocational Nurse (LVN) license in California, • Experience using Microsoft applications such as Word, Excel and Outlook, • At least two (2) years of clinical experience as an RN/LVN You're great for this role if:, • Excellent analytical critical reasoning, • Proven ability to prioritize multiple responsibilities simultaneously in a fast-paced, changing environment while meeting deadlines, • Ability to educate and train staff members and other departments as needed, • Experience using EZCAP, • Our organization follows a hybrid work structure where the expectation is to work both in office and at home on a weekly basis. The office is located in 1600 Corporate Center Dr., Monterey Park, CA 91754 Additional Information: The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Job DescriptionSalary: $21.00-$24.00 Hourly Our Mission: MDpanelis one of the largest providers of expert medical opinions in the United States. We are committed to being the most coveted partner for physicians, carriers, attorneys, and patients by connecting those in need of medical opinions with the most qualified and highly regarded medical professionals in the U.S.MDpanelallows our member healthcare professional partners to maximize their time and produce unparalleled revenue opportunities. In return, our carrier and attorney clients receivetimely, complete, thorough, and easy-to-understand opinionstosupport the medical legal inquiry.MDpanelis revolutionizing the medical opinion space by creating the first true marketplace to connect those in need of medical opinions to those capable of providing them. Unlike traditional, services-based models, we are devoted to our healthcare professionals and are relentless about removing the burden of administration, securing exam volume, preparingforand supporting physical examinations, backend processing, report submissions, and billing. And, at the heart ofMDpanel,is our teamcommitted to delivering an unparalleled experience for all stakeholders. We think big, start small, and move fast. Our culture is built on supporting each other with accountability, transparency, and passion for our mission. Position Summary: As aTraveling Medical Assistant, you will be a part of the Day of Evaluation Team. You will engage with our doctors and applicants at our clinic sites within your territory. Your role will include delivering a high level of customer service and physician support throughout the medical evaluation and offering administrative support before, during and post examination. To be successful in this position, you must enjoy collaborating and being part of a team, thrive in a fast-paced environment, have excellent customer service, time management, problem-solving skills, deliver outstanding support to the physician/applicant, have a positive attitude and willingness to help where needed. TheTraveling Medical Assistant(TMA) role makes a difference in the experience we offer to physicians by providing a unique blend of skills and knowledge to conduct the scheduled evaluation.Traveling Medical Assistant(TMA) are multiskilled professionals responsible for performing both administrative and minimal clinical tasks while delivering outstanding customer service and maintaining a positive physician/applicant engagement. The TMA is also expected to actively participate in quality improvement efforts with an emphasis on the importance of the individual claimant and physician. Our team of Traveling Medical Assistants represent MDpanel and our commitment to excellence and our industry leading evaluation day experience. Schedule: MDpanels physicians, and therefore our medical assistants, provide services every day of the week (Monday Sunday). Our team works collaboratively to build schedules that support both your needs and team goals. Work setting: Assigned office space based on day of evaluation needs. Offices may be located up to 2 hours of your home address. MDpanel approved scrubs are required attire as an TMA. Essential Roles andResponsibilities: • Arrive to all shifts as scheduled and fulfill them in their entirety., • Arrive in advance, prepared with all resources required for the day of evaluation., • Ensure the clinic is open, clean, and prepared for applicants and physicians to arrive., • Welcome applicants upon arrival, verifying their identity, and directing them to the correct location., • Greet the physician and ensure they have what they require from MDpanel for their day of evaluations., • Ensure all forms and patient/applicant intake are completed in advance of the evaluation, • Support the physician with taking vitals and measurements which include blood pressure, weight, height, among others, as requested by the physician., • Ensure the day's schedule is being kept, adjusting it based on no-shows or late arrivals, where necessary., • Maintaining the cleanliness and organization of the front desk, ensuring adequate supplies are stocked. This includes ordering any office or clinic supplies that are short in supply., • Prepare the clinic room before and after each evaluation., • Perform basic clerical tasks such as filing documents, making copies, and data entry., • Ensure all forms are completed, scanned and uploaded on the day of evaluation, prior to completing your shift., • Maintain a high level of physician and applicant satisfaction by providing positive interactions at all times., • Understand and adhere to company policies and procedures at all times., • Close and secure the clinic at the end of the evaluation day. Qualifications and Preferred Skills: • Minimum of 1 year of clinical experience or front or back office healthcare administration required., • Physiology, Anatomy, and medical terminology knowledge a plus., • Excellent time management skills and ability to multi-task is a must., • Must display excellent customer service skills, focused on delivering premium experience., • Experience with monitoring and recording vitals for patients a plus (training is available)., • Experience with intake assessments and managing new examinee forms., • Strong attention to detail with ability to problem solve and think critically., • Ability to work collaboratively in a cross-functional team environment., • Excellent communication skills, both verbal and written., • Professional demeanor with strong customer service attitude., • Proficient knowledge in the use of various office related programs such as Excel, Word, Zoom, Teams, Google Meets, and Salesforce is preferred., • Must be reliable to arrive on time at our clinical facilities. Additional Information: The salary range for this position is provided as an estimate based on current market conditions and company benchmarks. Actual compensation may vary depending on factors such as experience, qualifications, skills, location, and internal equity.Please note that we are unable to provide sponsorship assistance currently. All applicants must have a valid work authorization for the country in which they are applying. Please note that this compensation range is subject to change at any time and may not be applicable to all candidates. We are committed to ensuring fair and equitable pay practices and encourage applicants to discuss any questions or concerns regarding compensation during the interview process. MDpanel is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all associates feel valued, respected, and supported. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. We are dedicated to fostering a culture of inclusion and belonging and encourage applicants of all backgrounds to apply. If you require accommodations during the application or interview process, please contact

Job DescriptionDonor Network West’s mission is to save and heal lives through organ and tissue donation for transplantation and research. At Donor Network West, we're looking for people who embody our core values: passion, excellence, equity and inclusion, and relationships. We welcome diverse perspectives and foster an environment of collaboration and service. GENERAL JOB FUNCTIONThe Supervisor, Recovery Services is integral to providing leadership and continuity of recovery services operations in a 24x7x365 department and for maintaining a high quality of service at all times to ensure all donor potential is maximized. He/she is responsible for assisting and providing personnel management, including but not limited to: recruitment, succession planning, performance reviews, time and attendance reporting, training and call schedule support. He/she provides input into policy development, process improvement, and other organizational decisions. JOB DUTIES AND RESPONSIBILITIESDaily Recovery Services Oversight • Provides daily oversight of organ and tissue recovery services activity in order to ensure allocation, recovery coordination, and graft utilization meet regulatory requirements, maintain consistently high standards for surgical recovery of organs and tissues, as well as provide excellent service to donor hospital staff, donor families, transplant centers, transplant recipients and other external donation partners., • Works to ensure optimal staffing at all times by serving as an active supervisor, which includes routine frontline shifts and backup support during increased activity levels., • Acts as a resource to Recovery Services staff by providing ad hoc assistance on daily organ and tissue activity to ensure donation is maximized and frontline workloads are manageable. Required supervision coverage includes days, nights, weekends, and holidays., • Provides support, assistance, and resources to DNW management team and Medical Directors., • Encourages and supports research projects that are undertaken by DNW., • Supports the work of the Administrator-on-Call (AOC) & Clinical Operations Manager (COM) by providing consistent first-line advice and counsel for issues related to organ and tissue operations and recovery.Process Improvement, • Participates in the development, implementation and updating of DNW policies and procedures as they relate to both organ and tissue operations, • Tracks and trends performance improvement metrics within the department, and, in conjunction with the Recovery Services Manager, implements strategies to improve overall efficiency and performance., • Implements and monitors initiatives to increase overall productivity and output of the Recovery Services department., • Ensures that recovery documentation is completed in accordance with DNW, partner SOP’s and industry standards/expectations., • Participates in the development of the strategic plan and effectively implements strategies within the Recovery Services department., • Activates the occurrence reporting system, investigates and performs root cause analyses, as necessary., • Implements strategies to increase communication, develop trust and intra-departmental collaboration; works to integrate frontline talent., • In conjunction with:, • Medical Director, AOC, COM, and Regional Teams, participates in recovery suitability discussions and assesses cases for challenges and anticipated outcomes., • Educators, participates in and evaluates the effectiveness of professional education activities related to performance improvement, process improvement and implements strategies to increase graft utilization and customer satisfaction., • Operations and Recovery Leadership, reviews organ and tissue suitability, allocation and recovery activity to identify successful areas and develops action plans to address opportunities for improvement., • Process Improvement Department, identifies actual and potential obstacles: collects and analyzes data, establishes facts and draws valid conclusions. Works to implement needed changes and monitors for effectiveness., • Materials Management, provides feedback regarding supplies and equipment needs, oversight to inventory levels, supports the electronic supply management system and supports maintenance to clinical and supply spaces., • Talent Development and Succession Planning, • Creates and maintains a safe and confidential environment for direct reports., • Focuses on coaching staff and works to implement field assessments and annual competencies, to improve direct reports’ performance, provide continual feedback, and frontline support., • Consistently reviews and evaluates the effectiveness of the department training program, and works with Education Department to develop and implement any necessary changes., • Maintains a primary focus on recruitment, retention, and training of Recovery Services staff; participates in hiring and interview processes. Collaborates with preceptors and new staff during orientation to ensure training needs of individual staff are met., • Maintains a focus on department-level succession planning. Implements strategies to maintain high level performance within team at all times., • Monitors and assesses for preceptor effectiveness. Models effective training for frontline preceptors by routinely working in a preceptor/trainer capacity., • Ability to counsel, evaluate, discipline, and recommend termination of personnel, if necessary., • Helps staff to identify and attain professional goals and objectives while focusing on retention and individual needs of frontline talent. Contributes to appropriate documentation of frontline talent development., • Participates in the facilitation of interdepartmental collaborative and cross-training/shadowing efforts.External Facing Responsibilities, • Possesses strong decision-making capabilities and excellent communication skills, with an ability to effectively engage with transplant surgeons, coroner and funeral home staff, and tissue processor partners on a regular basis., • May function as liaison to outside contractors and vendors, at times taking a lead role in projects that DNW enters into., • Prepares and implements educational programs with Regional Teams to create awareness and facilitation of the donation process, as needed., • Assumes responsibility for presenting in-services, debriefings, and other educational forums to outside agencies as needed.Professional/Personal Competency, • Maintains professional competence to provide leadership and consultative services to direct reports, transplant centers, hospital partners, coroner and funeral home facilities, tissue processors, and donor families., • Maintains current knowledge of national and local regulations and best practices in organ and tissue operations, including but not limited to authorization, recovery, allocation, and preservation policies., • Works to develop and maintain active membership in professional associations, participation at workshops, and seminars., • Possess the ability to speak on a national platform as expert in organ and tissue operations., • Performs other duties as assigned.QUALIFICATIONS, • Highly organized and resourceful, with excellent written, verbal and presentation communications skills, • Demonstrates tact, maturity, and professionalism in all points of contact. Builds and maintains positive relations within the Recovery Services, throughout DNW, and outside of DNW. Represents DNW effectively in client situations and to the general public., • Possess a high degree of organization, ingenuity, ability to solve problems independently,, • Works autonomously and takes decisive action in urgent situations to minimize adverse events that may negatively impact authorization, the supply of organ and tissue, and the safety of recipients., • Proven effective supervisory skills, managing team performance, exhibits motivational and leadership skills to engage staff to meet organizational goals., • Ability to adapt in order to rapidly problem-solve in the face of unforeseen challenges., • Makes efficient and effective use of own time. Sets and meets realistic deadlines. Attends and participates in departmental and organizational meetings., • Adheres to the principles of “customer service” in all aspects of the job. Supports fellow employees and others to further the achievement of DNW’s mission.EDUCATION AND EXPERIENCE, • Required Education: Degree in Biologic Sciences or equivalent degree/certification/diploma in an allied health field. Prior work experience within the donation industry may substitute for educational requirement., • Two to four years of experience working in organ or tissue procurement or transplantation with significant knowledge of all aspects of organ, eye and/or tissue banking. Education may partially substitute for experience requirement., • CTBS certification and/or CEBT certification; CPTC and/or CTP certification preferred

Job Description JOB DESCRIPTION Position: OCM RN Case Manager Pay Range: $95,000 -$105,000 PER YR Reporting To: Lead OCM RN Case Manager Work Type: Remote POSITION SUMMARY: The OCM RN Case Manager is responsible for the clinical care and coordination of services provided to patients in their home or place of residence. This includes providing clinical services, such as comprehensive assessments, administration and management of medications or performing treatments ordered by the physician, identifying, organizing, coordinating, and monitoring services needed by a recipient. QUALIFICATIONS: * Must have a current, unsuspended, un-revoked license to practice as a Registered Nurse in California. * Knowledge of the current Nursing Practice Act. The Nursing Practice Act (NPA) is the body of California law that mandates the Board to set out the scope of practice and responsibilities for RNs. The NPA is in the California Business and Professions Code starting with Section 2700. Regulations which specify the implementation of the law appear in the California Code of Regulations. * Possesses current CPR certification. * Proficient in the use of computers. * Minimum two (2) years’ experience in a home health organization, primary care clinic, or a health facility. One (1) year experience in healthcare quality management preferred. * Current and satisfactory report on pre-employment physical examination including TB Screening Test or chest X-ray as required by Agency policies and procedures. Must be free from signs of infection and illness. * Exercises excellent judgment and possesses knowledge of current nursing practices, with demonstrated exemplary clinical, analytical, and documentation skills. * Possesses good written and verbal communication skills. Fluent in English. * Must be a licensed driver with an automobile that is insured and is in good working order, in accordance with state and/or organizational requirements. * Familiarity with Title 22 ESSENTIAL DUTIES AND RESPONSIBILITIES: The following is a representation of the major duties and responsibilities of this position. The Registered Nurse will use the nursing process to assess and manage the patient’s medical needs. The Agency will make reasonable accommodations to allow otherwise qualified applicants with disabilities to perform essential functions. The RN will provide and maintain proper licensure and provide such to the Agency. * Provides nursing services, as part of the Case Management Team, for each assigned caseload and client. * Ensures proper tracking, charting, progress notes and case records for each enrolled client within time guidelines and assures completion according to Agency’s policies and procedures. Documents patient intervention and response for accurate intervention using established guidelines. * Ensures proper timekeeping and scheduling, as discussed with supervisor. * Works collaboratively with the Social Worker on their Case Management Team (CMT). * Completes assessments and reassessments based on the timeline determined upon a participant’s enrollment in the program. * Follow up with the participant after emergency and inpatient facility admission. * Reports all incidents and issues that arise before, after or during an assessment to the lead RN. * Maintain all scheduled visits on the calendar. * Review all documents associated with the applicant to be prepared before completing assessment. * Completes all assessments within the outlined timeframe which is stated in the HCBA policy and procedure handbook. * Manages complaints from clients, families or friends. * Reports all signs of abuse or neglect to DHCS and the Ombudsman (if abuse or neglect occurs in an RCFE) or DHCS and APS (if abuse or neglect occurs in PH). Reports fraud. * Reviews the Significant Incident Reports (SIRs) with client and staff, as necessary. * Participates in Education, Training and Quality Improvement Activities. Monitors compliance and assists Agency in maintaining compliance with Federal, State, Local, and HIPAA Regulations, as well as Joint Commission Standards and Labor Laws. * Screens applications/applicants for HCBA Waiver to determine if the applicant meets the minimum HCBA Waiver LOC eligibility requirements. * Schedules and conducts comprehensive health and psychosocial assessments of participants’ medical needs, diagnosis, functional and cognitive abilities, and environmental and social needs, to determine which service(s) are required to meet participants’ needs and preferences in the community. Works with MSW to perform initial evaluations and works with applicant, his or her legal representative, circle of support, physician and providers to develop a Plan of Treatment to: * i. Develop goals associated with the participant’s assessed needs, individual circumstances, and preferences. * ii. Mitigate risk and minimize disruptions in services. * iii. Identify when services outlined in POT are available through friends, family, and/or publicly funded programs. * iv. Implement the POT, which includes identifying service providers and community resources to help assure the timely, effective, and efficient mobilization and allocation of services. * v. Identify (and train, if necessary), backup caregivers who are willing and able to provide unpaid support if waiver service providers are not available. * vi. Provide information, education, counseling, and advocacy to, and on behalf of, participants. * Provides information, education counseling, and advocacy to, and on behalf of participants. * Monitors the delivery of HCBA Waiver Services to ensure participants are receiving services as authorized in their POT’s. * Respects the patient's and family's rights and property as defined by the federal and state laws. * Always maintains and conserves confidentiality of patient and agency information conforming to HIPAA regulations. * Regularly attend and participate in scheduled case conferences, staff meetings and Agency in-services (in person, by phone, or by web). * Participates in appropriate continuing education as may be requested and/or required by immediate supervisor. * Regularly self-assess nursing skills and educational needs to meet the nursing care requirements of patients assigned for care. Upgrades professional skills and attends in-services and continuing education classes as needed. * Attending all State mandated in-service trainings. * Conforms to all agency policies and procedures. * Provides Agency of current licensure for RN. Maintains licensure and provides Agency proof of such. * Maintain all required credentials up to date. * Familiarity with Title 22. * Maintains comfortable work environment for all employees. * Maintains constant communication with department team. * Enhances efficiency and productivity of procedures and employees. * Maintains positive customer satisfaction/service. * Significant amount of driving may be required throughout LA, Fresno, San Bernardino and Ventura County. * Performs other duties as assigned. PHYSICAL REQUIREMENTS: * Stand, sit, talk, hear, reach, stoop, kneel and use of hands and fingers to operate computer, telephone, and keyboard on a frequent basis (up to 75% of the time). * Close vision requirements due to computer work. * Light to moderate lifting may be required (Up to 25lbs). * Some driving/traveling may be required up to 25% of the time.

Job Description JOB DESCRIPTION Position: HCBA RN Intake Case Manager Pay Range: $90,000 - $105,000 PER YR Reporting To: HCBA Intake Manager/Lead Intake RN Work Type: Field (Must be based in California) Hiring Multiple RN Case Managers Must be willing to travel up to 2 visits a day, 4-6 client visits a week. POSITION SUMMARY: The Intake RN Case Manager is responsible for completing assessments for applicant clients waiting to be enrolled in the HCBA waiver. Completing the assessments might also include communication with Physician and identifying, organizing, and monitoring of services needed for the applicant. QUALIFICATIONS: • Must have a current, unsuspended, un-revoked license to practice as a Registered Nurse in California., • Knowledge of current Nursing Practice Act. The Nursing Practice Act (NPA) is the body of California law that mandates the Board to set out the scope of practice and responsibilities for RNs. The NPA is located in the California Business and Professions Code starting with Section 2700. Regulations which specify the implementation of the law appear in the California Code of Regulations., • Possesses current CPR certification., • Proficient in the use of computers., • Minimum two (2) years’ experience in a home health organization, primary care clinic, or a health facility preferred., • Minimum of one (1) year experience in healthcare quality management preferred., • Current and satisfactory report on pre-employment physical examination including TB Screening Test or chest X-ray as required by Agency policies and procedures. Must be free from signs of infection and illness., • Exercises excellent judgment and possesses knowledge of current nursing practices, with demonstrated exemplary clinical, analytical, and documentation skills., • Possesses good written and verbal communication skills. Fluent in English., • Must be a licensed driver with an automobile that is insured and is in good working order, in accordance with state and/or organizational requirements. ESSENTIAL DUTIES AND RESPONSIBILITIES: The Registered Nurse will use the nursing process to assess the patient’s medical needs. The Agency will make reasonable accommodations to allow otherwise qualified applicants with disabilities to perform essential functions. The RN will provide and maintain proper licensure and provide such to the Agency. • Provides nursing services, as part of the Intake Team, for each assigned client., • Ensures proper tracking, charting, progress notes and case records for each applicant client within time guidelines and assures completion according to Agency’s policies and procedures. Documents patient intervention and response for accurate intervention using established guidelines., • Ensures proper timekeeping and scheduling, as discussed with supervisor., • Works collaboratively with the Social Worker on intake team., • Completes assessments based on the timeline determined upon a participant’s waitlist status., • Follow up with the participant after emergency and inpatient facility admission., • Reports all incidents and issues that arise before, after or during an assessment to the lead RN., • Maintain all scheduled visits on the calendar., • Review all documents associated with the applicant in order to be prepared before completing assessment., • Completes all assessments within the outlined timeframe which is stated in the HCBA policy and procedure handbook., • Manage complaints from clients, families and friends., • Reports all signs of abuse or neglect to DHCS and the Ombudsman (if abuse or neglect occurs in an RCFE) or DHCS and APS (if abuse or neglect occurs in PH). Reports fraud., • Reviews the Significant Incident Reports (SIRs) with client and staff, as necessary., • Participates in Education, Training and Quality Improvement Activities. Monitors compliance and assists Agency in maintaining compliance with Federal, State, Local, and HIPAA Regulations, as well as Joint Commission Standards and Labor Laws., • Screens applications/applicants for HCBA Waiver to determine if the applicant meets the minimum HCBA Waiver LOC eligibility requirements., • Schedules and conducts comprehensive health and psychosocial Intake assessments of participants’ medical needs, diagnosis, functional and cognitive abilities, and environmental and social needs, to determine which service(s) are required to meet participants’ needs and preferences in the community. Works with MSW to perform initial evaluations and works with applicant, his or her legal representative, circle of support, physician and providers to develop a Plan of Treatment in order to:, • Develop goals associated with the participant’s assessed needs, individual circumstances, and preferences., • Mitigate risk and minimize disruptions in services., • Identify when services outlined in POT are available through friends, family, and/or publicly funded programs., • Implement the POT, which includes identifying service providers and community resources to help assure the timely, effective, and efficient mobilization and allocation of services., • Identify (and train, if necessary), backup caregivers who are willing and able to provide unpaid support if and when waiver service providers are not available., • Provide information, education, counseling, and advocacy to, and on behalf of, participants., • Provides information, education counseling, and advocacy to, and on behalf of participants., • Respects the patient's and family's rights and property as defined by the federal and state laws. Always maintains and conserves confidentiality of patient and agency information conforming to HIPAA regulations., • Regularly attends and participates in scheduled case conferences, staff meetings and Agency in-services (in person, by phone, or by web)., • Participates in appropriate continuing education as may be requested and/or required by immediate supervisor., • Regularly self-assesses nursing skills and educational needs to meet the nursing care requirements of patients assigned for care. Upgrades professional skills and attends in-services and continuing education classes as needed., • Attends all State mandated in-service trainings., • Conforms to all agency policies and procedures., • Provides Agency of current licensure for RN. Maintains licensure and provides Agency proof of such. Maintain all required credentials up-to-date., • Familiarity with Title 22., • Maintains comfortable work environment for all employees., • Maintains constant communication with department team., • Enhances efficiency and productivity of procedures and employees., • Maintains positive customer satisfaction/service., • Driving may be required to geographical areas that are covered by the company., • Performs other duties as assigned. PHYSICAL REQUIREMENTS: • Stand, sit, talk, hear, and use of hands and fingers to operate computer, telephone, and keyboard on a frequent basis up to 40% of the time., • Reach, stoop, kneel and bend up to 20% of the time, • Moderate amount of walking up to 15% of the time., • Moderate amount of driving up to 25%of the time., • Close vision requirements due to computer work on a frequent basis, • Light to moderate lifting may be required up to 25lbs on a frequent basis., • Pushing and pulling up to 25lbs.

Job Description Join BoldAge PACE and Make a Difference! Why work with us? • A People First Environment: We make what is important to those we serve important to us., • Make an Impact: Enhance the quality of life for seniors., • Professional Growth: Access to training and career development. Competitive Compensation: • Medical/Dental, • Flex Time Off, • 401K with Match*, • Life Insurance, • Tuition Reimbursement, • Flexible Spending Account, • Employee Assistance Program BE PART OF OUR MISSION! Are you passionate about helping older adults live meaningful, independent lives at home with grace and dignity? BoldAge PACE is an all-inclusive program of care, personalized to meet the individual health and well-being needs of our participants. Our approach is simple: We listen to our participants and their caregivers to truly understand their needs and desires. Director of Clinical Education and IDT Excellence REMOTE The Director of Clinical Education and IDT Excellence is responsible for designing, implementing, and continuously improving interdisciplinary training and readiness programs that support safe, compliant, high-quality participant care across the PACE model. This role combines expertise in adult learning, EMR training, interdisciplinary education, regulatory readiness, and performance improvement. The person in this role leads development of training experiences for all IDT team members, supports preceptor oversight across disciplines, tracks and trends training completion and learning needs, and partners with leadership to address survey findings, audit opportunities, workflow gaps, and care delivery risks through targeted education. This position plays a key role in strengthening staff readiness, documentation quality, critical thinking, and consistent interdisciplinary practice across settings. DUTIES AND RESPONSIBILITIES: Program Design & Delivery • Design, develop, implement, and maintain engaging training programs for BoldAge PACE interdisciplinary team members across multiple disciplines and job roles., • Create learning experiences that support critical thinking, practical application, and role-based decision-making in the PACE environment., • Develop and maintain education for the following core topics:, • Foundations of the PACE Model, • Documentation Excellence in PACE in CareHub EMR, • Risk Identification & Intervention Decisions, • Behavioral Health & Dementia Care, • Regulatory & Audit Readiness, • IDT Operations & Decision-Making, • Service Determination Requests (SDRs), Grievances & Appeals, • Care Across Settings (Home, Center, Hospital, SNF), • Medication Management in PACE, • Mobility, Falls, and Functional Decline, • Participant Experience & Customer Service, • Transitions, Disenrollment & End-of-Life, • Clinical skill review via Lippincott, • Partner with operational, clinical, quality, and center leadership to identify learning needs and align training priorities with organizational goals., • Create education plans and reinforcement strategies in response to survey results, audit findings, documentation trends, compliance concerns, and operational performance gaps., • Lead or coordinate EMR-related training with emphasis on documentation quality, workflow accuracy, interdisciplinary communication, and participant-centered care planning., • Support teams in understanding how documentation reflects assessment, interventions, team decisions, participant risk, and regulatory expectations., • Oversee the preceptor structure for IDT roles, including expectations, support, consistency, and role readiness processes., • Collaborate with local leaders and preceptors to strengthen onboarding, transition support, and ongoing development for new and existing staff., • Track, monitor, and trend training completion, training gaps, role readiness needs, and reinforcement opportunities., • Maintain organized systems for training assignments, completion data, participation tracking, and follow-up actions., • Provide leadership with regular updates, summaries, and recommendations related to training completion, trends, barriers, and education priorities., • Evaluate effectiveness of training programs and revise content based on feedback, observed needs, audit findings, and operational changes., • Facilitate live, virtual, recorded, and blended learning experiences as needed., • May provide oversight, structure, and guidance for preceptors supporting IDT roles., • May coordinate training-related responsibilities across subject matter experts, department leaders, and local site-based trainers., • Does not typically have direct people management responsibility unless otherwise assigned. EXPERIENCE AND EDUCATION: Required: • Bachelor’s degree in healthcare, nursing, education, health administration, social work, therapy, organizational development, or a related field; equivalent combination of education and experience may be considered., • Experience designing and delivering adult learning programs for healthcare staff., • Experience creating training to address survey findings, audit findings, documentation concerns, or quality/performance gaps., • Experience training staff on EMR workflows and documentation expectations., • Demonstrated ability to lead education across multiple disciplines, job roles, and experience levels., • Strong critical thinking and problem-solving skills., • Experience interacting with leadership teams and translating identified needs into actionable education plans., • Strong facilitation, presentation, written communication, and organizational skills., • Experience in PACE, geriatrics, managed care, home-based care, post-acute care, or other interdisciplinary healthcare models., • Experience supporting or overseeing preceptor programs, onboarding programs, or competency-readiness structures., • Experience with CareHub EMR or similar electronic medical record systems., • Experience using Lippincott or similar clinical education platforms., • Clinical licensure or prior clinical practice experience preferred., • Must have reliable transportation, a valid driver's license, and the minimum state required liability auto insurance., • Be medically cleared for communicable diseases and have all immunizations up to date before engaging in direct participant contact., • Employment with BoldAge PACE is contingent upon successful completion of post-offer pre-employment screening and verification processes. BoldAge PACE provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. • Match begins after one year of employment Remote, Days