88 Best home based customer service Jobs in Memphis, Tennessee (December 2025)

RESIDENTIAL MANAGER

4 days ago

Memphis

Job DescriptionJob Posting TitleRESIDENTIAL MANAGER Residential Manager Position Purpose: The Residential Manager is directly responsible for ensuring the creation of a safe and healthy environment that fosters communication, a sense of well-being, empowerment and support to the consumers supported by the program. The Manager is responsible for overall management of the residential site(s) they supervise and all staff working in the site/group(s). The Residential Manager will provide direct supervision of the Lead Direct Support Professionals and Direct Support Professionals (DSP) in the sites they supervise. The Residential Manager will act as a role model for employees regarding the expectations of how the job duties should be performed, the attitude to maintain while at work and appropriate interactions with consumers and other professionals. A commitment to the agency's values should be demonstrated as job duties are performed. Additionally, this is a full-time hourly position which is eligible for overtime pay (as approved). It is expected that the residential manager will work in ratio 40-hour workweek, with the flexibility to work non-scheduled hours to handle emergencies, appointments and other duties based upon staffing needs. The Residential Manager will assist the Assistant Director and/or designee with the supervision of assigned personnel, including but not limited to Direct Support Professional Leads, Direct Support Professionals and students in the workplace. Provides oversight to home operations and performs duties in the areas of operational administration, home management, therapeutic intervention, teaching skills, documentation, Individual Habilitation Plan and/or Treatment Plan development. Responsible for ensuring daily structure and coverage to the residence, which includes supervision and assistance with living skills, personal care needs, case management, auditing medication, transportation service, crisis management, recreational and social activities. The Residential Manager communicates all significant behavioral changes in behavior level and notable incidents to the designated supervisory personnel. The Residential Manager acts as liaison and advocates for community resources. The Residential Manager is also responsible for ensuring a safe, therapeutic environment and adhering to all safety standards, Federal and State regulations and corporate policies. Ensure that services are rendered according to Apis or assigned affiliate’s mission and ethical standards. The Residential Manager is required to cooperate with all licensing staff in any inspection or investigation. Performs additional duties as deemed necessary by supervisor. The Residential Manager will work in ratio. Major Responsibilities • Provide front line supervision of all site staff., • Provide appropriate supervision and documentation around employee performance and development., • Be accessible via telephone during scheduled shifts and per the on-call schedule., • Monitor clock in and clock out of DSPs in the payroll management system, • Keep overtime to a minimum, • Appropriately manage consumer funds and petty cash per regulations, • Meet regularly with and provide supervision to each site employee to provide skill training and mentoring that supports staff development and document and address any identified needs for improvement., • Manage site scheduling including all callouts, no-shows and time-off requests to provide coverage as needed., • Interview and make recommendations regarding new DSP candidates, • Participate in and attend all planning and team meetings for each person supported., • Respond appropriately to crisis situations by notifying the appropriate persons, completing/submitting incident reports., • Report any medical concerns to leadership and/or agency nurse immediately., • Develop and coordinate the planning of monthly persons supported activities and ensure their implementation, providing required funds., • Overall day to day Management of sites as prescribed in PCSP/ISP or treatment plans., • Manage, monitor, and reconcile all site and persons supported related expenditures., • Oversee the maintenance, upkeep and safety of the physical site and site vehicles, reporting needed repairs, upkeep and conditions to the Director., • Monitor and ensure the timely completion of all site documentation (logs, medications, inventories, incident reports, assessments, progress van logs etc.) and communicate issues and/or problems directly to supervisor., • Ensure home is prepared for State licensing visits including person supported files, medication records, and physical site., • Other duties as assigned Job Qualifications and Competencies Job Qualifications Education and Experience: • High School Diploma, • Minimum 5-6 years’ experience working with adults with IDD/Behavioral Mental Health Diagnosis/Drug and Alcohol Recovery Programs., • Demonstrates a strong working knowledge of the appropriate regulations, Apis values and program policies and procedures., • Basic computer and internet literacy with the ability to utilize applications like emails, time recording and other programs to enter and retrieve data as necessary to perform the essential functions of the job., • Valid Driver’s License and personal vehicle with state minimum liability insurance coverage., • Subject to employment screenings, (Criminal background check and drug screen), including FBI clearance, if applicable. Job Competencies • Effective Communication: Ability to clearly and respectfully communicate with residents, families, staff, and external agencies. Demonstrates active listening and ensures transparency in all interactions., • Ethical Practice: Upholds confidentiality, integrity, and ethical standards in all interactions and decisions, ensuring the rights and dignity of residents are prioritized., • Leadership and Accountability: Provides clear direction to staff, models positive behaviors, and takes responsibility for the success of the residential program. Holds self and team members accountable for meeting expectations and standards., • Collaboration: Works collaboratively with other professionals, families, and community partners to ensure quality care and services are provided to residents., • Cultural Humility: Demonstrates respect for and understanding of the diverse backgrounds, needs, and perspectives of residents, staff, and families, fostering an inclusive and supportive environment., • Problem Solving and Conflict Resolution: Approaches challenges with a solution-focused mindset, resolving issues in a fair and timely manner, while maintaining professionalism and promoting a positive atmosphere., • Adherence to Policies and Procedures: Ensures compliance with all regulatory and organizational standards, maintaining a safe, respectful, and efficient residential environment., • Well-organized and detail orientated, • Excellent Customer service skills (both internal and external), • Strong interpersonal and communication skills, • Leadership and management skills, • Resident relations and retention, • Knowledge and understanding of state and federal regulations regarding residential care, • Behavioral issue management and crisis intervention skills, • Compliance with regulatory standards, • Proficiency in direct supervision, developmental disabilities care and medication administration, • Life saving measures (CPR) and first aid certifications, • Budget management, • Previous supervisor/management experience in residential setting, • Medical terminology knowledge NETWORK FUNCTIONS: • Maintain and abides by OSHA requirements and guidelines, • Observes all Fire and Safety Policies and Procedures, • Observes all Personnel Policies and Procedures, • Observes all Agency’s Policies and Procedures, • Observes all HIPAA Policies and Procedures and maintains confidentiality, • Completes and returns all paperwork distributed by the Human Resource Department, • Attends all required and scheduled trainings and meetings, • Always maintain a professional demeanor and exercise good professional judgment in all areas of employment duties, • Documents time worked accurately EQUIPMENT/MACHINES: • Vehicle Requirements, • Current valid TN, AR, or MS driver’s license, vehicle registration and vehicle insurance;, • Vehicle / wheelchair lifts, • Adaptive Equipment, • Business use of company equipment to include: telephone, cellular telephone, and home appliances and furnishings COMPUTER SOFTWARE APPLICATIONS Has knowledge of each program Knowledge of Office software program Physical Demands: • Individual must be able to meet physical requirements of the job:, • Sitting at a meeting table or desk – Reaching – Lifting – Bending – Standing – Stooping – Twisting - Climbing steps/ ladders - Driving a vehicle – Walk-use hands or fingers to handle or feel (operate, activate, prepare, inspect, position)-see (detect, identify, recognize, inspect, assess)-Repetitive Motion-Crouch-Crawl (position self, move), • Ability to lift up to 50lbs plus, • Environment(s) is modern, well-lit office facilities in multiple locations, • Requires frequent visits to participants’ homes, • Outdoor Weather Conditions Multiple levels of stairs with access by elevator • ACCIDENT, HEALTH HAZARD AND SECURITY KNOWLEDGE, • Bloodborne Pathogens, Right To Know, HIPAA, Security Acts, Fire & Safety, • Exposure to Fumes, • Exposure to Extreme Heat, • Wet and/or Humid, • Exposure to Confined Places, • Exposure to Mechanical Hazards, • Exposure to Electrical Hazard, • Exposure to Dust, • Exposure to Extreme Cold, • Exposure to Loud Noise, • Mists or Gases, • Exposure to Chemical Hazards, • Exposure to Burn Hazards ADHERE TO AND FOLLOW • The By-Laws of the Corporation and as set forth in the Articles of Incorporation Job Details: Shift: Monday - Friday 9a-5p (+ on-call) (FT) Hourly Wage: $16.00 The statements on these pages reflect the general duties considered necessary to describe the principal functions of the job as identified. These statements shall not be considered as the detailed description of all the work requirements that may be inherent in the position. We rely on good judgement, common sense and teamwork. From time-to-time you may be requested to perform other duties essential in the effective management of this facility. Although these duties may not be identified in this written job description, you will be required to perform such tasks, providing the proper training of such duties has been given to you. A well-trained and cross-trained staff is essential in this organization. Your job knowledge in all areas of your field will benefit both you and this organization. Schedule Flexibility: Please note that work schedules are subject to change based on business needs. Flexibility in working hours, including evenings, weekends, and location may be required. The more you know and the more areas you can work in this affiliate will add value to you, as a person, as well as value and continued success of Inperium, Inc & Family of Services. About Company: Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies. Allowing these entities to advance their mission and vision. By exploring geographical program expansion and focusing on quality outcome measures to create cost savings that result in reinvestment into the organizations stakeholders through capacity creation and employee compensation betterment. Apis Services, Inc. and affiliate’s provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment. All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law. This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.

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