Financial Advisor - Support Advisor I (Memphis)
12 hours ago
Memphis
Financial Advisor - (Support Advisor I) Position: Full-Time Location: Memphis, TN Job Description: The Support Advisor is an integral part of the advisor support team; responsible for utilizing the client relationship model and turnkey tools to assist the advisor in building efficiencies, growing their practice, and servicing clients. Gather and analyze client data, help prepare financial plans, work with clients to process transactions, trades, and other practice management tasks as needed. Utilize your strong financial planning knowledge at Guidingpoint to implement process efficiencies, improve the client experience and assist in the change management process. Provide business support as needed. Responsibilities and Time Allocation will change over time to meet the needs of the practice and can include other duties as assigned by management. Position Functions: Meeting Prep and Maintenance • Delegate efficiently to client service team, • Prepare for client meetings – adds strategies and recommendations to agenda, bring those recommendations to group case review and adjust agenda as needed, • Attend client meetings as directed, take notes, and complete all client follow-up, • Create product illustrations and proposals (OBO Advisors) Client Service • Address client inquiries via phone or email, escalate issues to lead advisors as needed, • Retrieve e-form drafts during meeting to complete, verify and sign (or e-signature) - this includes setting up new clients during the client meeting, • Close cases in AnnuityNet, • Addresses Thomson Alerts (OBO Advisor), • Assist with financial planning arrangements/payments when necessary, • Address action needed emails and delegate as needed, • Process transactions on behalf of client, • Make direct rollover calls with clients and third parties Marketing • Dedication and contribution to Guidingpoint and individual goals, • Community involvement, • Attend marketing events monthly and drive attendance through social media outlets and email invites, • Consistent LinkedIn activity to drive new clients, via posting, new connections, and messaging Advisor Support • Support Senior and Lead advisors with ongoing financial plan analysis and maintenance. This includes preparing financial plans in current financial planning software and may require proactively reaching out to client for data. If applicable, work with the outsourced planning team to create plans, • Track progress of outstanding business to report back to Senior Advisor, • Address action needed emails and delegate as needed, • Review monthly reports to identify opportunities and missed transactions, • Meet with lead and senior advisors to review Business Support · Attend all applicable training and meetings as assigned · Track and maintain education credits to maintain licensing · Be aware and adhere to compliance rules within the Guidingpoint practice Required Knowledge, Skills, Abilities • Must be able to multi-task, prioritize workload and meet service level agreements, • Demonstrated knowledge and understanding of financial planning concepts, • Proactively seeking opportunities to enhance knowledge, • Have robust time management and organizational skills, • Confident, polished, effective, polite, and clear communication and interpersonal skills, • Build strong working relationship with all levels within the organization, • Ability to communicate with clients and other advisor/staff, • Positive attitude and sincere willingness to constantly learn and grow, • Basic knowledge of client service processes, • Effective and efficient time management, • Contribute towards process efficiency goals, • Comfortable with change, • Ability to develop a specialty in technology, compliance, financial planning, marketing, insurance or other topic germane to the financial planning process, • Emphasis on delivering a unique client experience that defines and differentiates the practice, • Emotional competence to handle stressful situations, changing priorities and a fast-paced environment, • Ability to adhere to rules and regulations as stated and required by advisor, Ameriprise Financial, • Knowledge of MS Office Suite and Ameriprise applications/software, • Alignment with the Guidingpoint core values (see below) Education and Other Designations • College degree and Federal and state licenses and registrations for securities, including Series 7, Series 66, and State life, accident, and health insurance licenses (or completed within 180 days of hire), • Minimum 1-3 years professional office experience or financial services industry experience About Our Company Guidingpoint Financial Group is headquartered in Memphis, TN and has offices in Memphis, TN; Hernando, MS, and Nashville, TN. We serve families, individuals, and businesses by helping them achieve their financial goals. Our culture is built upon our purpose and core values. Our purpose is: To inspire generations of clients to “live amazing lives” by helping them make smart financial decisions. Our core values are Integrity, Collaboration & Service, Accountability, and Entrepreneurial Spirit. Sample Breakdown of Time Meeting prep, attendance, follow-up 60% Client service 35% Marketing 5%