Hotel revenue management jobs in Jersey City, New Jersey - Page 2Create job alerts

Job Description JOB TITLE: Front Desk Supervisor REPORTS TO: Front Desk Manager SUPERVISES DIRECTLY: All front office personnel including guest reception, concierge, reservations, PBX and bell staffs. Purpose for the Position: To assume full responsibility for the management of the day-to-day and long-term hotel guest reception, reservations and telephone service operations, while maintaining established revenue, expense and quality standards. To work with the General Manager to ensure an efficient operation that provides levels of service that consistently exceeds visitor, guest and ownership expectations. Essential Responsibilities: • To ensure that guests are greeted, checked in and allocated rooms promptly and courteously., • To ensure that check-in procedures are strictly adhered to and that the correct address and charge out details are obtained from each guest., • To be readily available at all times to deal with problems or complaints., • To ensure that rooms have been serviced and maintained to the standards established by the Company., • To ensure maximum room occupancy within agreed overbooking policy., • To ensure effective liaison between reservations and front office staff with other departments (e.g. housekeeping)., • To ensure that all charges are correctly entered on the guest's bill and that this is up to date at all times., • To ensure that credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval and that written confirmation, purchase orders, or order numbers are on file., • To ensure that accounts are balanced daily., • To ensure effective and speedy check-out procedures., • To ensure that luggage is delivered to and collected from rooms speedily., • To ensure that inquiries, messages, theatre bookings are dealt with courteously and efficiently., • To ensure that all Front of House staff are correctly dressed at all times., • To ensure that all Front of House areas are clean and orderly at all times., • To ensure that newspapers and parcels are delivered to rooms without delay., • To ensure that incoming and outgoing telephone calls are handled promptly and courteously., • To ensure maximum security of all items left in safety deposit boxes., • To ensure that the Hotel Entrance is easily accessible to cars and taxis at all times., • To hold regular performance appraisals with all staff, identifying areas for development and training needs and ensuring that this training is affected., • To carry out or ensure that regular On-the-Job training is taking place to agreed standards., • To ensure that the most suitably qualified person is appointed in the event of a vacancy - wherever possible this should be an internal promotion., • To ensure maximum security in all areas under your control., • To act as Duty Manager when required., • To attend Management Meetings as required., • To ensure accurate and timeliness submission of all reports and administrative work., • To monitor trends within the industry and make suggestions how these could be implemented., • To be familiar with all local Civil Defence measures., • To ensure that staff under your control are trained in Civil Defence measures., • Read and interpret business records and statistical reports., • Use mathematical skills to interpret financial information and prepare budgets., • Analyze and interpret established policies., • Understand government regulations covering business operation., • Make business decisions based on production reports and similar facts as well as on your own experience and personal opinions., • See differences in widths and lengths of lines such as those on graphs., • Deal with the general public, customers, associates, union and government officials with tact and courtesy., • Plan and organize the work of others., • Change activity frequently and cope with interruptions., • Speak and write clearly., • Accept full responsibility for managing an activity., • Complete all assigned tasks, reports, projects etc. in a professional manner and on an on-time basis. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Deal with system of real numbers; algebraic solution of equations; and probability and statistical inference. Apply fractions, percentages, ratio and proportion. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Coordinating: Determining time, place, and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events. People: Supervising: Determining or interpreting work procedures for a group of workers, assigning specific duties to them, maintaining harmonious relations among them and promoting efficiency. A variety of responsibilities are involved in this function. Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Involves little or no latitude for judgment with regard to attainment of standards or in selecting appropriate tools, objects or materials. Specific Vocational Preparation: Formalized and vocational training must include: 4-Year Bachelor Degree in a related course of study and 5-years previous experience in hotel or convention center at the General Manager/Director of Operations level. 2-Year Associates degree in a related course of study and 10 years previous experience in a hotel or convention center at the General Manager/Director of Operations level. Previous experience managing multiple, simultaneous disciplines within the hospitality industry or equivalent multi-unit management experience.

Job Description JOB SUMMARY The Area Sales Manager is responsible for the Sales functions of the hotel/s including, but not limited to soliciting of accounts, developing and growing client relationships/business, consistently up-selling the hotel's rooms to meet or exceed set sales & hotel goals, prospect and develop new accounts, follows up promptly on leads generated by the lead sources, Corporate office/s and responds to sales inquiries, initiates new sales, prospects and qualifies leads and solicits potential clients, entertains clients, conducts site visits and answers questions, determines rates, prepares proposals, negotiates contracts, services accounts and analyzes lost business for the hotels. Locations: Garner Hotel- Totowa, NJ Garner Hotel- North Bergen, NJ Job Requirements: · Apply a “hands-on” approach to be actively involved in maintaining current accounts; as well as securing, qualifying, and following up on leads to convert and book new clients. · Hands-on professionalism and a willingness to personally demonstrate a successful method of selling beyond goals and expectations. · Good computer skills, communication skills, and excellent hospitality/customer service experience. · This position requires a flexible schedule and is client/event driven; this individual must be available days/nights/holidays/weekends based on the needs of the client and the Hotel. · Solicit new business to ensure all revenue goals are achieved or exceeded within all market segments. Identify business opportunities, and proactively research, analyze, and tele-market prospective clients. · Sell, coordinate, and execute agreements to Groups. Effectively communicate to all hotel departments the information necessary to successfully execute the group's needs while maintaining a good relationship. · Assist hotel management with developing and implementing hotel specific selling strategies. · Responsible for internet prospecting. Dedicates time each day to identify business potential. · Solicits new and existing accounts to meet/exceed revenue goals. This involves making cold calls, direct sales calls, sales blitzes, and hotel tours. In addition, maintaining good working relationships with existing clients while exploring ways to increase revenue. · Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations; Interacts with guests to obtain feedback on product quality and service levels. · Reviews sales guest satisfaction results to identify areas of improvement and ensure that a customer recognition program is in effect throughout Sales. · Maintain a weekly sales quota of outside calls, all telemarketing calls and site inspections as assigned. · Works with the Regional Director of Sales & Marketing on RFP opportunities and submissions. · Travel to other M&R hotel locations for training and sales blitzes as needed. · Develop & implement SMART plans against viable and researched opportunities. · Has a good understanding of the NYC & outer borough market. · Preparing contracts, reports, and other paperwork related to the sales department. · Maintains well documented, accurate, organized, and up-to-date sales management system. · Develops strong customer relationships through frequent communication and the use of professional, courteous, and ethical interpersonal interaction. · Develops customer profiles and maintains an effective trace system, including trace dates and references. · Promptly follows up on all customer needs and inquiries in an efficient, accurate and expedient manner. · Must have 3-5 years’ selling experience in Group, FIT and Business Travel market experience. Additional Requirements: · Experience with IHG systems highly preferred · Experience with Delphi preferred. · Excellent time management skills · Strong organizational skills · Strong customer service orientation and skills · Must be self-motivated, results oriented, and exhibit a “can do” attitude. · Creative problem-solving skills

Job DescriptionPosition Title: Sales & Events Enthusiast/Coordinator Reports To: Director of Sales / Sales Managers Position Summary: The Sales & Events Coordinator primary role is to perform administrative duties to support the Sales & Marketing team. Assist in loading special or negotiated rates on to the property management system, processing group, transient and event billing and maintaining detailed communications to the hotel’s operations teams on behalf of the Sales & Marketing team. Provide high-level administrative support by conducting research, preparing statistical reports, collecting and processing sensitive data, resolving guest issues and owning all processes for clerical functions.Sales Coordinator Duties and Responsibilities: • Answer telephone and respond to caller inquiries in a pleasant manner., • Answer client / bookers questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants etc.), • Generate reports, prepare proposals, administer accounting collections details, apply routing profiles and manage group deposits., • Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, banquet event orders, banquet checks, crew manifest uploads, group resumes and final folios )., • Maintain group and crew inventory reconciliations within the hotel’s PMS system. Utilize Passkey to administer distribution of booking links and ancillary revenue opportunities., • Arrange and co-ordinate meetings, events and any appointments through the hotel’s operations’ calendar of events., • Design, upload, extract floor diagrams for all banquet and catering functions., • Maintain accurate file uploads into Delphi FDC database and Sharepoint, • Reconcile group pickup reports, process uploads for timely commissions processing and post Hilton Honors points to all reconciled events., • Own the Sales VIP Amenity program, responsible for working with Welcome Desk and Food & Drink teams to actively execute distribution and assignment of daily amenities., • Assist in the design and distribution of all printed marketing materials including but not limited to daily events announcements, property signage, negotiated breakfast vouchers and attendee event ticketing including but not limited to Eventbrite links., • Administer and manage the RSVP lists for the sales department on all organized event functions. Direct communication with guests on property event details as they pertain to each event., • Format, design and ensure appropriate pricing metrics are uploaded on all distributed Banquet Event Orders and Banquet Checks., • Ensure the PMS and Delphi.FDC Banquet, Room Rental and AV revenue contributions are aligned and reconciled based on final invoice., • Prepare and distribute final invoices for review to sales managers, assist in any applicable edits to ensure timely distribution for client review., • Distribute and collect all group profile questionnaires, upload corresponding information into the group resume detail for distribution to the operations teams., • Respond to complaints from customers and give after-sales support when requested., • Ensure the adequacy of sales-related equipment or material are available at all times., • Speak with others using clear and professional language., • Prepare and review written documents accurately and completely., • Working knowledge of standard office administrative practices and procedures., • Excellent customer service skills., • Able to effectively communicate in English, in both written and oral forms. Experience: Two or more years of experience working in a hotel, clerical, or sales environment. Previous experience working in a similar role. Powered by JazzHR D4HKwXfKY8

Job Description We need an exceptional and passionate Director of Front Office to join our team. If you are an inspiring leader and communicator, a people person through and through and have a genuine desire to be part of something big then your journey should start here. Help us to create an unforgettable experience! WHO ARE WE Generator is on a journey. Appropriate, given that we're a shared accommodation lifestyle brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. Generator burst onto the scene in the Americas with the launch of Generator Miami and Washington DC and most recently took aim at the country’s biggest markets (NYC, LA, Miami and Chicago) with the acquisition of Freehand Hotels. No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart. BEING YOURSELF is the key to bringing the Generator story and brand to life. ABOUT PARAMOUNT HOTEL NEW YORK Paramount Hotel is a New York City landmark located just steps from Times Square. Constructed in the French Renaissance style by Thomas W. Lamb in 1927, the building reflects the theatrical character of its neighborhood. The bustle of the street disappears as you step inside - with its two-story lobby, reflective fireplace, dramatic lighting, and rich textures, it sets the stage for a hip, indulgent experience. Recently updated but retaining its historical charm, the Paramount Hotel is standing out – as the only hotel near Broadway NYC with genuine personality. Kind of a “no brainer” to take this iconic hotel with us on our Generator journey. While making sure to keep its rich character - we are giving it the best parts of our Generator DNA in order to transform this into a social driven, loud and welcoming community hot spot (with some kick-ass parties & events, of course). NUTS AND BOLTS OF THE JOB • Responsible for overseeing, leading and controlling the front of house operations, • Set departmental targets and objectives, work schedules, budgets, and policies and procedures, • Control payroll and all costs in your department, • Evaluate guest satisfaction levels and monitor trends with a focus on continuous improvement, • Take ownership of the guest journey to ensure that we create a truly unique Generator experience, • Strive to continuously “raise the bar” by improving standards of performance, redefining the property experience by achieving outstanding customer satisfaction, • Have a comprehensive knowledge of and ensure compliance with all union, local legislation and regulations pertaining to your department, • Attend FLSD training and pass on-site test for property, • Monitor the appearance, standards and performance of the Front of House Team with an emphasis on training and teamwork, • Communicate effectively and appropriately in all directions so that the team understands its goals and is motivated to achieve them, • Ensure that your team remains up to date with all local, national and international trends WHAT’S IN YOUR DNA • Passionate for hospitality and the youth travel market, • Passionate for delivering excellent customer service, • Strong leadership skills with ability to coach, mentor, train and develop crew members, • Hands-on experience, • Ability to work in a fast-paced environment, • Rooms Management/Front Office Management experience in the hotel sector in a similar capacity, experience handling cash, accounting procedures, and general administrative tasks, • Previous experience of managing a front of house team in a union environment, • Minimum 3 years of customer service in a hotel setting, • Birthday holiday in addition to your yearly holiday allocation, • Fertility Treatment Support Leave - up to three days' paid leave in any one year for an employee to undergo fertility treatment, • Employee Bounty Program providing opportunities to earn generous financial rewards for new hire referrals with no cap on number of referrals made, • Company contribution towards gym membership fees for all eligible employees – look good, feel good, work good, • Ideas Award - Quarterly award to double gross basic salary for 1 month to employee with most valuable suggestion/feedback, • 2 free nights’ accommodation across any of our Generator x Freehand properties globally, • Reduced room rates for staff as well as friends and family members (we operate in several locations across Europe & US so your next holiday is sorted), • International career opportunities so you can travel the world while working with us (win-win!), • Social events, celebrations calendar & various employee recognition schemes – we never ever need an excuse to let our hair down! That's cool. Send us your application in English, preferably via email. If you’ve got questions call us, or check . We look forward to hearing from you. Employment Requirements: Employees must be able to furnish necessary identification providing eligibility to work in the United States as defined in the immigration Reform and Control Act of 1986 (IRCA). If hired, the employee must complete and submit an Employment Eligibility Verification (Form I-9) at the start of employment. This position does not offer sponsorship of Work Visas. Generator x Freehand is an Equal Opportunity Employer and Drug Free Work Place. Join Us and help us achieve our Vision! We use eVerify to confirm U.S. Employment eligibility.

Reservation Agent Job Description: At Casa Cipriani, the reservation agent is responsible for performing a variety of customer service and administrative duties to support the hotel's room reservation and revenue management objectives. Essential Functions and Responsibilities of the job include but are not limited to: • Responding to incoming calls and emails from guests in a prompt, friendly and professional manner, providing information about the hotel's rooms, rates, and services, and assisting with room reservations and inquiries. Ensure that all customer data is properly stored and protected., • Utilizing the hotel's reservation system to efficiently manage room availability, rates, and packages, ensuring that the system is updated and accurate at all times., • Processing room reservations, modifications, and cancellations, and providing guests with detailed information about the reservation process, policies, and procedures., • Create and maintain an upscale and personalized pre-arrival process that improves the guests’ experience and the hotel revenue., • Up-selling room categories and hotel services to guests, leveraging knowledge of the hotel's facilities, services, and special promotions to maximize revenue., • Ensuring accurate billing and payment processes: You will be responsible for ensuring that the reservation is secured and correct., • Maintaining a high level of knowledge about the hotel's facilities, services, and local attractions, and providing recommendations and information to guests as needed., • Excellent organizational skills and attention to detail, • Ability to handle challenging situations and resolve customer complaints in a professional and timely manner., • Collaborating with other departments, such as sales, housekeeping, and front desk, to ensure guests receive exceptional service and to resolve any issues that may arise., • Ensuring that you are retrieving all the necessary relevant information to support the front staff in creating smooth and memorable experiences (arrival and departure time, special occasions, needs and preferences), • Maintaining accurate and up-to-date records of guest information and reservations, including guest preferences, special requests, and payment information., • Meeting and exceeding sales goals and targets, and actively seeking opportunities to increase revenue and maximize room occupancy., • Adhering to hotel policies, procedures, and standards, including data privacy and security, and ensuring that all guest information is kept confidential., • Should be knowledgeable, understanding, and adhere to Company Core Values and Mission Statement. Must lead by example., • Perform Switchboard duties and direct calls as needed., • Participating in training and development programs to improve job skills and knowledge., • Performing other duties as assigned by the management team., • Sales-oriented mindset, with a goal-driven approach to achieving targets and maximizing revenue., • Flexibility to work varying shifts, including evenings, weekends, and holidays, as needed., • Ability to work independently and as part of a team in a fast-paced and dynamic environment. Qualifications: • Education: A bachelor's degree in hospitality management, business administration, or a related field is often preferred., • Work experience: Several years of experience in the hospitality industry, particularly in a reservations or sales role, is usually required., • Customer service skills: Excellent communication and interpersonal skills, as well as a strong customer-focused approach, are critical in ensuring guest satisfaction., • Technical skills: Proficiency in computer systems and software, including central reservation systems (CRS), global distribution systems (GDS), and Microsoft Office, is important., • Sales and negotiation skills: The ability to sell rooms, packages, and services to potential guests, and negotiate rates and packages, is essential., • Organizational skills: The ability to prioritize tasks, manage multiple tasks simultaneously, and maintain attention to detail is crucial., • Problem-solving skills: The ability to analyze and resolve guest complaints, resolve conflicts, and make decisions under pressure is necessary., • Financial management skills: An understanding of budgeting, forecasting, and revenue management, as well as the ability to analyze financial reports, is desirable., • Teamwork: A strong ability to work collaboratively with other departments, such as front office, housekeeping, and food and beverage, is essential., • Professionalism and integrity: A professional demeanor, strong ethical standards, and the ability to maintain confidential information is expected., • Refined verbal and written communication skills., • Minimum 2 years of progressive experience in a hotel or a related field requirement., • Ability to work overnight, weekends, and holidays., • Ability to stand or walk for long periods of time., • Must be able to lift, push, and pull items up to 40 pounds. All job requirements in the job description provided indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job competently. Job description is an overview of the duties, responsibilities, and requirements of the position. Employees may be required to perform other job-related assignments as requested.

Job Description Market Segments: • Corporate Negotiated & Entertainment. We are seeking an experienced, tenacious and highly motivated individual to join our team as Sales Manager. The Sales Manager is responsible for driving revenue growth and achieving sales targets. This role involves developing sales strategies, building client relationships, and overseeing the sales process from prospecting to closing. Experience: • Cipriani 10 South Street (event venue) to handle all group and corporate leads funneled through., • Membership team to leverage and share leads back and forth., • Conduct site inspections, client entertainment, sales trips and trade shows as required., • Monthly target of proactive phone calls and site inspections/client entertainment., • Manage and direct the on-property multi-segment sales efforts to achieve hotel revenue goals by proactively targeting current and prospecting new targeted accounts in these markets to grow Casa Cipriani New Yorks business., • Create quarterly and yearly action plans., • Must be well versed and effective in selling high rated, luxury suites with a keen understanding of the ultra-luxury market., • Ability to be well versed on current trends in various markets and maintain confidentiality of information., • Attend hotel clients and local community business events to network and maintain high visibility, • Update management and relevant departments on VIP arrivals, meet and greet accordingly, • Perform monthly review account profile on room nights production and average rate and utilize Agency 360 & Demand 360 and relevant business intelligence tools to maximize ROI, • Ensure that all accounts profile, all sales reports and any other relevant information are updated in the CRM system, • Identify and communicate ideas, customer expectations from assigned segments and territory, • Perform job functions with attention to detail, speed and accuracy, • Prioritize, organize and follow-up on all actions, • Be a clear thinker, remaining calm and resolving problems using good judgment, • Understand guest service needs, • Work with minimal supervision, • Maintain confidentiality of guest and client information and pertinent hotel data., • Exceptional interpersonal skills - able to represent the property in the community, • Ability to prioritize and organize work assignments, • Ability to meet deadlines, • Experience with technology such as, • Delphi.fdc (sales force), • Opera Cloud, • Alliants, • Microsoft Office Suites Travel Perhaps 1 week per quarter. Day to Day duties: • Attend 9am, morning meeting for sales representative. Share this responsibility with Sales & Marketing Coordinator., • Occasionally create delphi reports as and when needed., • Refine existing and create new SOP’s where necessary. SOP's are a critical part of achieving success., • Ensure all previous week’s sales activity is in Delphi by EOD each Monday and generate report., • Ability to work independently and without close supervision. Qualify any reactive leads., • Solicit new business. Estimated at 2.5 million in net room revenue for 2025. GROUP • Take group lead inquiries, work with Revenue team to get rates, prepare a proposal in Delphia and share with client within 24 hours., • Ballroom events, set up booking in Delphi and unique booking link. Offer tours as needed., • Presidential Suite events are considered group revenue., • Prepare and issue group contracts and ensure payments collect initial and final deposits., • Use Hoteligence/demand 360 to solicit new corporate negotiated accounts., • Solicit new business from the Financial District neighborhood., • Work with the membership team to potential uncover new leads for corporate accounts., • Ensure all accounts are maintained in delphi and daily reports scheduled., • Use the ‘reservations entered yesterday opera report’ to uncover potential new corporate accounts., • Establish relationships with large entertainment accounts such as but not isolated to TAG/Ascot/Altour etc and increase production for entertainment business from them., • Establish relationships with Studios and relevant accounts on the West Coast to increase production in the entertainment segment., • Keep on top of award shows, concerts, fashion shows and all entertainment related activities in NY and penetrate our share of the business. Powered by JazzHR IKhBzVrKJ7

Job Description Zen Home is a luxury, eco-friendly cleaning company serving high-end residences throughout NYC. We are known for our 5-Star service, attention to detail, and exceptional client experience. We are seeking a hands-on Field Operations Supervisor to lead our Cleaning Consultant team while driving revenue growth and maintaining luxury service standards. This is an active, field-based leadership role — not a desk job. What You’ll Do Lead & Develop a 5-Star Team • Recruit, train, coach, and evaluate Cleaning Consultants, • Conduct Quality Control visits, • Improve team retention and performance, • Ensure every home meets Zen Home’s 5-Star standard, • Exceed client expectations, • Resolve concerns in real time, • Increase client retention, • Encourage 5-Star reviews, • Build relationships with bellmen, front desk staff, concierges, doormen, and building management, • Improve scheduling efficiency, • Generate client referrals, • Encourage Cleaning Consultant–generated leads, • Comfortable using public transportation daily, • Willing to walk between 5–6 client job sites per day, • Comfortable working in all weather conditions Base Salary: $50,000 + Weekly Revenue Bonuses: High performers can earn an additional $8K–$39K+ annually based on performance Qualifications • 5+ years management experience (hospitality preferred), • Strong leadership and coaching skills, • Comfortable working in the field daily, • Familiar with Microsoft Office and scheduling apps, • Knowledge of NYC transit system, • Professional-level English communicationCompany DescriptionZen Home Cleaning is New York City’s premier eco-luxury cleaning service, trusted by discerning clients for over a decade. We specialize in creating pristine, serene spaces using 100% green products, essential oils, and five-star hotel touches. Our team members are professionals who take pride in their craft, enjoy a supportive work environment, and deliver excellence with care and integrity every day.Zen Home Cleaning is New York City’s premier eco-luxury cleaning service, trusted by discerning clients for over a decade. We specialize in creating pristine, serene spaces using 100% green products, essential oils, and five-star hotel touches. Our team members are professionals who take pride in their craft, enjoy a supportive work environment, and deliver excellence with care and integrity every day.

Job DescriptionDescription: Hotel Indigo Williamsburg Brooklyn, managed by StepStone Hospitality, is a boutique lifestyle hotel located in the heart of Williamsburg. We combine local character with modern design to create a unique guest experience. StepStone Hospitality is known for its people-focused culture and commitment to operational excellence across its portfolio. The Sales Manager is responsible for driving revenue growth through corporate, group, and leisure sales segments. This role will focus on developing new business opportunities, maintaining strong client relationships, and achieving revenue targets. Key Responsibilities • Develop and implement strategic sales plans to meet or exceed revenue goals, • Prospect, solicit, and secure new business accounts, • Maintain relationships with existing clients and key accounts, • Conduct site tours, sales calls, and client presentations, • Negotiate contracts and pricing agreements, • Collaborate with revenue management and operations teams, • Track sales activity and maintain accurate records in CRM systems, • 3+ years of hotel sales experience preferred, • Strong knowledge of the NYC/Brooklyn market is a plus, • Excellent communication, negotiation, and organizational skills, • Proven ability to meet or exceed sales targets, • Experience with hotel CRM systems and sales reporting tools, • Competitive salary + bonus structure, • Health, dental, and vision insurance, • Paid time off, • Employee hotel discounts (portfolio-wide), • Career growth opportunities within StepStone Hospitality Equal Opportunity Employer StepStone Hospitality and Hotel Indigo Williamsburg Brooklyn are equal opportunity employers and welcome applicants from all backgrounds. Requirements:

Job DescriptionSenior Account Executive (NY/NJ) Join an industry giant and a staple of the Northeast distribution landscape for over 100 years. Our client specializes in high-end food service disposables, custom packaging, and janitorial solutions, serving the most iconic restaurants, hotels, and venues across the New York and New Jersey metro areas. We are seeking a Senior Business Development Manager to spearhead market expansion. This is a high-visibility "hunter" role for a sales professional who excels at opening doors with high-volume restaurant groups, luxury hotel chains, and large-scale catering entities. Elite Compensation & Rewards • Base Salary: $120,000 – $160,000 (Based on experience), • Commission: Uncapped & Aggressive., • Earnings Structure: The first 12 months are salary-protected to allow for pipeline development. Year 2 transitions to a lucrative commission model where every $1MM in business equates to approximately $50,000 in additional earnings., • Benefits: Comprehensive medical/dental/vision, 401(k) with company match, and a culture that rewards autonomy.Core Objectives, • New Market Capture: Identify and secure high-value partnerships within the New York Metro and Northern NJ hospitality sectors., • Full-Cycle Acquisition: Own the entire sales process—from strategic prospecting and initial onboarding to long-term consultation., • Strategic Upselling: Drive deep penetration within accounts by introducing high-margin categories, including custom-branded goods and eco-friendly sanitation lines.Key Responsibilities, • Revenue Generation: Drive aggressive growth through a combination of cold outreach, networking, and referral-based hunting., • Consultative Selling: Act as a subject matter expert for clients, providing samples, market pricing insights, and sustainable product alternatives., • Relationship Management: Maintain a high-touch field presence with key decision-makers to ensure long-term retention and "one-stop-shop" status., • CRM Excellence: Utilize CRM tools to map out your territory and provide accurate sales forecasting for the leadership team.Qualifications, • Experience: 5+ years of high-stakes B2B sales experience. Candidates with a background in broadline food distribution or specialized packaging are highly preferred., • The Persona: You are a "street-smart" closer with the professional polish required to pitch to executive-level hospitality groups., • The Hustle: Proven track record of meeting and exceeding $1MM+ annual sales quotas., • Logistics: Ability to report to our Bayonne, NJ hub for meetings, with the expectation of being in the field 4–5 days a week.For additional information/consideration, please apply. #LI - JQ1

Job Description Overview Opportunity: Managing Director | Lifestyle Hotel HHM Hotels is working on a highly anticipated lifestyle hotel currently under development in the heart of Manhattan. We are seeking a dynamic and polished Managing Director to lead our pre-opening and launch phases. As the leader of this premier New York property, you will be responsible for managing all hotel operations to maximize profits while delivering the high-touch, sophisticated guest experience that the lifestyle market demands. You will play a pivotal role in building the team from the ground up and establishing the hotel's presence in the competitive NYC landscape. Your Growth Path Area General Manager - Regional Director of Operations Your Focuses • Pre-Opening Leadership: Lead the strategic planning and execution of the hotel opening, including staff recruitment, training, and the implementation of core values., • Leadership: Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability., • Guest Experience: Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues., • Financial Performance: Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals through regular financial analysis of, • Operational Excellence: Maintain a seamless operation by overseeing all hotel departments, including front office, housekeeping, and maintenance, while following sustainability guidelines., • 5 years of experience in operations management or a similar leadership role in a hotel., • Proven experience in a hotel opening, specifically within a lifestyle property., • Associate or Bachelor’s Degree in Business, Hospitality, or a related field is preferred., • Strong financial acumen and the ability to develop budgets and manage performance., • Ability to set clear expectations and provide the guidance necessary to achieve exceptional performance. HHM Benefits and Perks • Medical, Dental and Vision Health Insurance., • Paid Time Off and 401k Company Match., • Free Basic Life Insurance., • 24/7 access to TELUS Health, a confidential work-life resource., • Travel Discounts and Technology Reimbursements., • Commuter Transit and Commuter Parking Benefits., • Employee Assistance and Wellness Program., • Educational and Professional Development., • Referral Bonus Program and Quarterly Bonuses and Incentives. Work Environment and Context • Requires standing for extended periods, walking, and lifting up to 25 pounds., • Involves bending, reaching, stooping, using fingers and hands, kneeling, or crouching. People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job DescriptionDescription: Director of Sales & Marketing Hotel Indigo Williamsburg – Brooklyn, NY Managed by StepStone Hospitality Hotel Indigo Williamsburg is seeking a dynamic, results-driven Director of Sales & Marketing to lead the hotel’s overall sales strategy and revenue growth. This role is ideal for an experienced hospitality sales professional with strong leadership, relationship-building, and strategic planning skills. The position focuses primarily on rooms revenue, group sales, and brand marketing initiatives. Key Responsibilities • Proactively solicit new and existing accounts to meet and exceed revenue goals through telephone, email, outside sales calls, virtual and in-person site inspections, and written communication., • Develop and execute strategic sales and marketing plans to maximize transient and group room revenue., • Identify new business opportunities while maintaining and growing existing client relationships., • Collaborate closely with hotel operations, revenue management, and ownership to ensure seamless execution of group business., • Lead, motivate, and oversee the sales team, setting individual goals and ensuring accountability., • Communicate performance results, forecasts, and action plans to ownership and senior leadership., • Quote group rates and manage availability in collaboration with revenue management to ensure optimal pricing strategies., • Drive brand awareness through digital marketing initiatives, social media engagement, and local partnerships., • Represent the hotel through community involvement, networking events, and industry organizations., • Maintain accurate sales activity records in the hotel’s sales and CRM systems., • Utilize hotel systems including Opera PMS and Delphi Advanced., • Work independently while maintaining strong communication across all hotel departments., • Provide weekend coverage as needed to support business demands., • Proven hospitality sales leadership experience, preferably within a lifestyle or boutique hotel environment., • Strong organizational, analytical, and multitasking abilities., • Excellent verbal and written communication skills., • Proficiency in Microsoft Office (Word, Excel, Outlook) and web-based platforms., • Self-motivated, detail-oriented, and results-driven with a high level of professionalism and ethical standards., • Demonstrated ability to build relationships and work collaboratively in a team-oriented environment., • Typical schedule: Monday through Friday, with weekend availability as needed., • Position is on-site at Hotel Indigo Williamsburg, Brooklyn, NY., • Competitive salary, • 401(k) with company match, • Health, Dental, Vision, and Life Insurance, • Paid Time Off & Holiday Pay Requirements:

Job Description The iconic Elysée New York is seeking an experienced Marketing Manager. This is a rare opportunity for a proven candidate to shape the re-emergence of a luxury landmark hotel, blending operational excellence with world-class guest experiences. As the Marketing Manager, you will play a critical role in executing the strategic vision for marketing and demand generation across the hotel, its outlets, and sales offerings. This role serves as a key bridge between Sales, Revenue, and Digital Marketing, ensuring the property remains a top-tier choice for luxury travelers, corporate groups, and high-net-worth individuals. From driving top-line revenue across leisure, group, and F&B channels to elevating brand visibility and positioning, you’ll be at the center of growth. At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. We are committed to providing you with: • Highly competitive annual salary of $80,000-$90,000 based on experience, • An exceptional benefit plan for eligible associates & your family members, • 401K matching program for eligible associates, • Flexible scheduling to allow you to focus on what is important to you, • Discounts with our Crescent managed properties in North America for you & your family members ESSENTIAL JOB FUNCTIONS: Digital Marketing & Content Leadership • Own the hotel’s organic social media program—content calendar, scheduling, publishing, brand alignment, and ongoing optimization, • Manage community engagement and reputation across social channels, responding in brand voice and escalating as needed, • Produce and coordinate on-property photo/video content (capture through post-production) and maintain organized asset libraries for efficient, on-brand reuse, • Execute annual marketing plan initiatives in partnership with Crescent corporate marketing, aligning priorities, approvals, and brand standards, • Track competitor activity, market trends, and insights to refine messaging, offers, and channel strategy, • Serve as the on-property marketing lead, aligning stakeholders, prioritizing requests, and ensuring teams are informed and prepared for launches, • Contribute to weekly leadership and commercial meetings with updates, priorities, and performance insights, • Develop and refresh sales/event collateral (one-sheets, presentations, menus, proposals) to support revenue generation, • Partner with Operations and Food & Beverage to plan activations and guest programming, coordinating promotion across channels, • Source and coordinate influencer partnerships and collaborations that align with brand positioning, • Develop local brand partnerships and community relationships to increase awareness and drive demand, • Liaise with tourism organizations and local marketing partners to extend reach and maximize co-marketing opportunities, • Protect and apply brand standards and narrative across all marketing materials, channels, and guest touchpoints, • Develop and distribute performance reporting and insights (campaign, channel, and segment) to guide decisions, • Manage budget tracking, invoice processing, and vendor coordination to support on-time campaign execution, • Own project tracking for marketing initiatives, keeping stakeholders aligned on timelines, dependencies, and next steps, • Coordinate stakeholders, Crescent corporate marketing, agencies, and vendors to align priorities, approvals, and on-time delivery, • Collaborate with Sales, Revenue, Operations, and Food & Beverage to support integrated commercial strategies and client support, • Experience: 3+ years in hospitality, lifestyle, or brand marketing (Manhattan experience required)., • Technical Skills: Working proficiency in Revinate, fdc, or similar CRM; strong Excel and PowerPoint skills; experience with Adobe Creative Suite (InDesign/Photoshop) or Canva for light design work., • Communication: Excellent written and verbal communication skills, with the ability to represent a luxury brand to a global, high-touch clientele., • Fluency in a second language (e.g., German, French, Spanish, or Italian)., • Active membership in local hospitality organizations like HSMAI.

Job DescriptionWHO WE ARELindblad Expeditions is a true pioneer in Expedition Travel. From taking the first citizen explorers to Antarctica in 1966, opening the Galapagos and Easter Island to tourism in 1967, leading the first tourist expedition through the Northwest Passage in 1984, and launching our innovative partnership with National Geographic in 2004, we're now taking almost 30,000 guests a year to some of the world’s most remote and pristine locations on our fleet of 20 ships, and are committed to ensuring our guests experience the “Exhilaration of Discovery”. WHO WE ARELindblad Expeditions is a pioneer in the Expedition Travel space, with a legacy of exploration and discovery spanning decades. From taking the first citizen explorers to Antarctica in 1966, to opening the Galápagos and Easter Island to tourism, to launching our innovative partnership with National Geographic in 2004, our mission has always been to connect travelers with the world’s most extraordinary places. Today, our fleet of 16 ships takes nearly 25,000 guests annually to some of the planet’s most remote and pristine locations. At Lindblad Expeditions, we do whatever it takes to ensure our guests experience the “Exhilaration of Discovery.” POSITION SUMMARYIn this dynamic role as our Product Manager, Pre and Post (PPM), you’ll be at the forefront of crafting unforgettable experiences by conceptualizing, creating, budgeting, and executing all pre- and post-voyage services. From designing multi-day land extensions to coordinating seamless internal air arrangements, group transfers, and optional hotel nights, your creativity will know no bounds. Put your financial prowess to the test as you closely manage offerings to optimize revenue opportunities. As the first impression for our guests, you will play a crucial role in not only enhancing their journey but also driving revenue and optimizing the overall guest experience. Your contributions will be instrumental in supporting operational excellence across all programs, ensuring that every detail is executed to perfection and rooted in the company’s legacy of responsible exploration.ESSENTIAL DUTIES • To perform this job successfully, the employee must be able to perform each essential duty satisfactorily on determined timelines. Additional duties may be added or assigned at any time. Duties listed below are in the context of the pre- and post- voyage portion of the expeditionsProgram Design and Execution, • Build, price, and execute pre- and post- voyage services, including multi-day land extensions., • Work with destination management companies (DMCs) to source, price, and contract services, negotiating favorable rates and ensure top performance., • Collaborate with Voyage Product Managers (VPMs) to ensure pre/post programs complement at-sea experiences and avoid overlap., • Identify and drive opportunities to increase passenger conversion on land-based add-ons., • Own all Pre & Post Experience guest survey scores and implement improvement plans as necessary., • Seek opportunities to build experiences with LEX-NG Fund supported projects and/or individuals into voyage offerings, • At all trainings and events, be equipped with current knowledge and examples of the company’s environmental and social/community impact programs, and prepared to share this knowledge with others who represent our brandAir Program Management, • Determine the need for internal air (commercial or charter) within programs and coordinate with the Procurement team to select and contract preferred air suppliers., • Provide clean handoffs to Coordinators, Additional Services (ASCs) for ongoing manifesting and logistics.Hotel & Hospitality Room Coordination, • Identify programs needing included or additional hotel nights and hospitality rooms and collaborate with Procurement to select properties aligned with LEX standards., • Support execution of embark/disembark hospitality services (hospitality room, luggage storage, food & beverage, AV, guides, printouts, etc.).Ground Transportation & Transfers, • Manage group airport transfers and on-the-ground transportation of all pre- and post-services., • Ensure vendor coordination, communication, and alignment with LEX service expectations.Operational Support, • Develop and maintain arrival/departure guidelines, working itineraries, and LEX rep handbooks., • Support Knowledgebase documentation and operational playbooks., • Perform Emergency Duty services during select nights and weekends monthly., • Revenue Optimization & Budgeting, • Own pricing and profitability for all PPM services., • Collaborate with Marketing and Sales to position offerings for high conversion., • Track guest feedback and develop and implement improvements.Collaboration & Communication, • Serve as geographic or program lead (as needed), working closely with geographically aligned Product Managers, Voyage., • Participate in cross-functional briefings and internal stakeholder updates., • Lead sales presentations and effectively convey the unique selling points of extensions and additional services., • Travel as needed to scout new offerings, manage vendor relationships, and provide training.MINIMUM REQUIREMENTS Education:, • Bachelor's degree in business, Hospitality, Tourism, or a related field.Experience:, • Minimum of 3 years in travel program management, preferably in pre- and post-voyage services., • Proven experience in budgeting and financial management., • Experience in developing sales presentations and marketing strategies.Skills:, • Strong negotiation skills and experience in vendor contracting., • Excellent organizational and project management abilities., • Effective written and verbal communication skills., • Strong time management skills with the ability to handle multiple tasks, set priorities, and meet deadlines., • Self-starter with the ability to self-motivate and work well in a team environment.Industry Knowledge:, • Familiarity with destination management companies (DMCs) and ground transportation logistics., • Understanding of guest service standards and operational excellence.Technical Proficiency:, • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with project management software.Travel Requirements:, • Willingness to travel to scout new offerings and manage vendor relationships.Communication Skills:, • Ability to read, write, and comprehend invoices, contracts, correspondence, and memos in English., • Effective communication within and between departments with a professional demeanor., • Outstanding relationship management and negotiation skills; additional language skills preferred.PREFERRED QUALIFICATIONS Education:, • Master’s degree in business administration, Tourism Management, or a related field.Experience:, • 5+ years of experience in voyage development or similar roles within the travel or expedition industry., • Experience managing internal/charter air travel programs., • Familiarity with DMCs and international vendor contracting., • Proven track record of successful project management and execution., • Proven track record in increasing conversion or revenue through pre/post programming., • Understanding of premium guest experience delivery standards.Knowledge:, • In-depth knowledge of geographical regions relevant to the company’s voyages., • Comprehensive understanding of competitive market positioning and pricing strategies.Technical Proficiency:, • Advanced proficiency in accounting software and CRM systems., • Familiarity with industry-specific software for itinerary planning and management.

Job DescriptionCompany Description Your team and working environment: Ideally, situated steps away from Fifth Avenue, Times Square and Grand Central Station, Sofitel New York’s 398 spacious guest rooms including 52 suites provide a haven in the midst of the hustle and bustle of the city. With French inspiration, our ambassadors deliver service from the heart and lifelong memories one guest at a time. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality. As a Assistant F&B Manager, you will show your leadership and interpersonal strengths to maximize the F&B Operations and ensure an exceptional guest journey. What is in it for you: You will be working with a creative, driven group of professionals in an award-winning NYC luxury hotel. With the global footprint of ACCOR Hotels, you have the opportunity to grow and advance within the company and work with colleagues from all over the world on a regular basis. Employee discounts and exceptional benefits available. Convenient to all public transportation. Job Description Job Responsibilities: • Produces daily, weekly, monthly and ad-hoc reports in timely and accurate manners, provides analysis to identify area for revenue optimization., • Monitor and ensures rate and inventory integrity on Sofitel.Accor.com and all other distribution channels. Able to identify the root cause of discrepancies, collaborate with distribution team and rectify the issue., • Assists in the preparation of competitive analysis and other supporting documents for presentation at various revenue meetings, or for required reporting within the hotel, or to corporate teams, and ownership., • Understands and projects market trends and position relative to competitors, ensure pricing is properly positioned., • Reviews group cut-off dates to ensure proper inventory is being sold and leads Group Pick-Up Meetings with the Group Coordinator and Banquet Service Management team, • Assists in the monthly forecasting process, and creation of the annual budget as well as long term projections., • Works closely with reservation team and communicates strategies and restrictions. Aligns and communicates strategies with other departments to achieve the common revenue and profitability goals., • Assists with system maintenance including but not limited to, rate loading, restrictions management, monitoring forecasted demand, and running daily system checks. System expert within distribution, RM and reporting platforms., • Aids in content management in digital channels, liaises with hotel Marketing team to ensure regular updates of images and descriptions of hotel, room brands, outlets and services are completed., • Maintains close relationships with GRC (Global Reservations Center) to ensure the call center is up to date on the hotel's information at all times., • Supports special projects within RM and Distribution, focused on uncovering new revenue opportunities. This position is expected to pay between $88,000 - $91,000 annually. Qualifications Your experience and skills include: • Bachelor's Degree in Hotel Management, Business, Statistics, Marketing, Finance or a relevant field of work, or an equivalent combination of education and work-related experience. Experience in hotel operations management, revenue management which includes knowledge and experience in hotel pricing concepts, yield management optimization and selling strategies., • Demonstrated effective verbal and written communication skills and experience with industry and market trends as they relate to revenue opportunities along with a demonstrated ability to drive revenue., • Knowledge of effective hotel pricing concepts, yield management optimization and selling strategies as well as the ability to determine which concepts to apply in given market conditions. Demonstrated experience in industry training, including preparation, implementation and delivery of training programs. Demonstrated analytical skills and ability to use the results of analysis to make effective strategic decisions. Strong communication skills, both verbal and written Dynamic can-do attitude, • Experience with IDeaS RMS, Opera PMS/Opera Cloud, TARS, Passkey, Delphi is preferred Additional Information • The hotel is unable to assist candidates in obtaining work authorization documents., • Visa Requirements: Must be legally eligible to work in the United States.

Job Description Why NoMo SoHo, NYC Offering a stylish and modern hospitality experience, NoMo SoHo is a 264-room boutique hotel located in the heart of Manhattan’s SoHo neighborhood. Known for its distinctive design, popular restaurant and bar, 26th floor Penthouse and terrace and unique art-infused meeting spaces, NoMo Soho is a key player in New York’s competitive hotel landscape, attracting a diverse mix of leisure and business travelers from around the world. As the tallest free-standing building in the neighborhood, panoramas of Manhattan come standard with your stay. NoMo SoHo offers an unmatched perspective with 360-degree views of the skyline. This on-site position reports directly to the Director of Sales & Marketing (DOSM), with oversight from hotel General Manager and Crescent corporate marketing partners, while also working closely with Sales, Revenue Management, and Operations to ensure that all commercial initiatives are aligned and impactful. We’re seeking a bold, data-savvy marketing leader who can blend hospitality storytelling with analytical precision to grow market share and attract travelers across every segment. Key Responsibilities Digital Marketing & Content Leadership · Lead execution of the hotel’s organic social media strategy including content planning, scheduling, and publishing · Manage social media engagement and community management to strengthen brand presence · Lead on-property content development including photography and video to support campaigns and storytelling · Execute email marketing initiatives supporting transient, group, and wedding segments · Ensure marketing content reflects brand positioning and supports hotel initiatives Marketing Strategy Execution & Campaign Support · Support activation of the annual marketing plan and campaign initiatives · Monitor competitive activity and market trends to inform marketing execution · Partner with Crescent corporate marketing to align on initiatives and priorities · Maintain marketing calendars and ensure timely execution of campaigns and initiatives Cross-Functional Leadership & Commercial Support · Serve as the primary on-property marketing contact supporting hotel departments · Participate in weekly leadership meetings and commercial discussions · Support Sales, Catering, and Events teams with marketing materials and initiatives · Partner with Operations and Food & Beverage on activations and guest programming · Provide marketing perspective to support hotel initiatives and experiences Partnerships & Lifestyle Marketing · Identify and support influencer partnerships and collaborations · Assist in development of local brand partnerships and community relationships · Coordinate with tourism organizations and local marketing partners · Support initiatives that strengthen the hotel’s presence within the SoHo community Brand Management & Creative Oversight · Maintain brand standards across marketing materials and guest touchpoints · Oversee development and organization of marketing collateral and presentations · Support management of photography and video asset libraries · Ensure consistency in storytelling across marketing channels Reporting, Budget Coordination & Administration · Support development of marketing performance reports and insights · Assist with budget tracking, invoice management, and vendor coordination · Maintain organization of marketing projects and timelines · Support operational processes that ensure successful execution of marketing initiatives Collaboration & Communication · Act as a key liaison between hotel departments and corporate marketing · Work cross-functionally with Sales, Revenue, Operations, and Food & Beverage teams · Support communication of marketing initiatives and priorities internally · Partner with agency and vendor partners to support marketing execution What We’re Looking For · Prior experience in hospitality, lifestyle, or brand marketing environments preferred · Strong organizational and project management skills · Ability to manage multiple priorities in a fast-paced environment · Strong communication and collaboration skills · Creative mindset with attention to detail · Experience supporting social media and content execution · Ability to balance creative execution with operational priorities Role Impact This role is critical to ensuring the successful execution of NoMo SoHo’s marketing initiatives and brand presence. The Marketing Manager helps connect strategy to execution by supporting hotel initiatives, maintaining strong brand storytelling, and ensuring marketing efforts are delivered consistently and effectively. The pay range for this role is $75,000 - $85,000 per year.

Job Description DIRECTOR OF SALES & MARKETING Location: HolidayInn - Times Square 585 8th Ave, New York, NY 10018 JOB SUMMARY Functions as the leader the segmented sales effort (e.g., group, transient, association, corporate, etc.) and is responsible for implementing the segment sales strategy and achieving revenue goals for the hotel. Leads and manages all day-to-day activities related to the sales functions for the hotel with a focus on building long-term, value-based customer relationships that enable the achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports. CORE WORK ACTIVITIES • Develops, implements, and sustains aggressive solicitation program focused on increasing business., • Achieves monthly, quarterly, and annual Group & Transient booking goals, • Works with the management team to create and implement a sales plan addressing revenue, customers, and the market for the segments., • Assists with the development and implementation of brand & local promotions, both internal and external., • Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals)., • Recommends booking goals for sales team members for properties within area., • Monitors all day-to-day activities of direct reports., • Participates in sales calls with members of the sales team to acquire new business and/or close on business., • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)., • Analyzes market information by using sales systems and implements strategy to achieve financial room and catering goals for each property., • Assists Revenue Management with completing accurate six period projections., • Reviews sales guest satisfaction results to identify areas of improvement., • Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations., • Interacts with guests to obtain feedback on product quality and service levels., • Meets with guests during pre-and post-meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction., • Empowers employees to provide excellent customer service., • Observes service behaviors of employees and provides feedback to individuals and/or managers., • Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement., • Ensures that a customer recognition program is in effect throughout Sales., • Executes and supports the company’s customer service standards., • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event., • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company., • Gains understanding of each property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event., • Develops and manages relationships with key stakeholders, both internal and external., • Works collaboratively with on and off-property sales channels to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative., • Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations., • Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO managers and customers., • Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation., • Develops, implements, and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job., • Utilizes all available on the job training tools for employees., • Strong written and verbal communication skills., • Excellent organizational and problem-solving abilities., • Prior brand experience in IHG highly preferred.

Job DescriptionAbout UsCanary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners. Join us in shaping the future of hospitality! About the Role As the Director of Product for Payments, you will own the product vision and execution for Canary's payments platform. You'll operate at the intersection of fintech and hospitality, partnering with payment processors, managing PCI compliance, and delivering secure, frictionless payment experiences across mobile check-in, kiosks, sales and catering workflows, and international markets. If you thrive in a high-stakes environment and love direct P&L ownership of a critical area, this role is for you.Responsibilities • Own the end-to-end payments product strategy across the company. Define the multi-year vision that enables Canary to dramatically expand its Payments business., • Expand payment processor integrations to unblock Sales and Activation globally. Prioritize integrations based on addressable market, enterprise deal requirements, and international needs., • Build and scale payments infrastructure as a platform. Deliver capabilities like card-on-file, tokenization, fraud detection, chargeback prevention, surcharging, currency exchange, and reporting that all application teams can leverage., • Coach for outcomes, build payments domain expertise, and develop technical product leaders., • Orchestrate complex go-to-market motions with Sales, Partnerships, and Marketing. Structure payment processor agreements, enable the sales team on payment capabilities, and close enterprise deals where payments are a gating requirement., • Operate in a fast-paced, high-accountability environment. Make pragmatic build vs. buy decisions, ship MVPs to validate hypotheses, and iterate based on customer feedback and payment data.Qualifications, • 6+ years in product management, including at least 3+ years in payments., • Deep understanding of payment processing ecosystems: acquirers, processors, gateways, tokenization, PCI compliance, interchange economics, and payment methods (cards, ACH, wallets, bank transfers)., • Track record of building and scaling payment products from 0 to 1 and at scale, with measurable business impact (TPV, revenue, margin improvement)., • Experience navigating regulated environments and complex technical integrations with payment processors and PSPs., • Strong product judgment for balancing security, compliance, user experience, and commercial outcomes in payment flows., • Proven ability to drive enterprise deals where payments are a critical component. Experience with Vertical B2B SaaS is a strong plus., • Technical fluency to partner with Engineering on payments infrastructure, API design, event-driven architectures, and fault-tolerant systems., • Comfortable operating in a fast-paced, high-growth environment with evolving priorities and competing stakeholder needs.

Job Description Vice President, Business Development & Hotel Acquisitions SUMMARY: Vice President, Business Development & Hotel Acquisitions will be a senior strategic leader tasked to grow company’s portfolio of third-party managed hotels by identifying appropriate opportunities, developing budgets and proformas, negotiating contracts and coordinating with the company’s executive, marketing, operations and legal teams. The anticipated salary range for this position is $130,000–$160,000 annually. M&R Hotel Management carefully evaluates multiple factors when determining compensation, including work location, professional background, experience, and performance. Final compensation decisions are made based on the specific facts and circumstances of each individual case. In addition to base salary, this role is eligible for a generous annual incentive bonus aligned with established performance targets, as outlined in the Incentive Plan. RESPONSIBILITIES: • Partner with Executive Team to strategically align company direction as it relates to future hotel development, acquisitions, and growth of the company portfolio., • Oversee hotel acquisitions, dispositions, and other transactions by working with appropriate team members to complete structured due diligence which includes survey, environmental studies, internal and external stakeholder meetings, and documents required as part of the process., • Actively work to Identify and pursue hotel acquisition and management opportunities in strategic markets by leveraging industry contacts and networks., • Lead compliance with key agreements including franchise, purchase & sale agreement, ground lease, permits, and appropriate licensing., • Partner and lead process of multiple stakeholders including investors, consultants, municipalities, operations, designers, architects, and project management as part of the business development process., • Oversee project performance against the baseline financial models prepared as part of the feasibility analysis once the development program is established., • Establish and maintain a network of key franchisor contacts, investor partners, landowners, brokers, and hotel consultants and appraisers., • Prepare hotel financial operating projections, development budget, debt assumptions and overall investment return analysis in coordination with appropriate stakeholders., • Conduct fieldwork for market analysis and property inspections., • Conduct feasibility studies and prepare operational and financial analyses for single hotel assets and portfolio., • Oversee all aspects of the organization's business development policies, objectives, and initiatives., • Acts as a trusted advisor, consultant, and confidant to the COO & CEO and senior leadership team, proactively offering advice, counsel, and thought partnership related to business development and growth objectives within the organization., • Partner with leadership, as appropriate, to ensure best in class owner experience in all cases of owner interactions from follow up to delivery to needs assessment., • Work in line with the operational procedures of the organization towards revenue generation and growth goals selling all corporate services (accounting, revenue management, digital marketing, and sales)., • Provide financial oversight for all Business Development related expenses and budgets., • Build and evolve Business Development processes and company contracts., • Review status of sales activity and sales pipeline with COO and provide communication to Executive Team as needed, • A University Degree in Finance, Commerce, Marketing, Hospitality Management or related discipline., • 4 years of hotel or commercial real estate development experience., • 4 years of Hotel Management Contract Negotiation experience., • A minimum of 4 years of experience in the business development and B2B sales field., • Prior hotel valuation, brokerage, or acquisition analyst experience., • Strong background in development including financial feasibility analysis, design, financing, permitting, construction, and project management preferred., • Excellent leadership, interpersonal and communication skills., • Strong, demonstrable business and technical writing skills, including ability to draft or contribute to reports, investment memoranda, presentations, etc., • Strong leadership presence with the proven ability to influence and drive change with senior leaders in scaling the organization and establishing business goals for growth., • Must possess attention to detail, confidentiality, integrity, and the ability to maintain a high level of professionalism in a fast-paced dynamic environment., • Demonstrated leadership skills, evidenced by effectively working as a partner with other executives and stakeholders with strong, demonstrable oral communication skills, including the ability to present to internal and external audiences on technical aspects., • Reputation as a team player with a strong work ethic, integrity, candor, and willingness to accept responsibility and accountability for driving issues to resolutions., • Willingness to travel up to 50%.

Job Description Overview Opportunity: Area Sales Manager HHM Hotels is seeking a dynamic and results-driven Area Sales Manager. This pivotal role is responsible for maximizing revenue and market share for sales segments across a group of hotels through new business acquisition and saturation of current account relationships. Experience: Minimum of [1 -3] years of experience in hotel sales, with lifestyle or boutique hotel experience preferred. Essential Job Functions Oversee a cluster of hotels and maximize revenue by selling all facets of the properties to previous, current, and potential clients. Strategic Sales & Revenue Growth ● Target Acquisition: Proactively identify, qualify, and solicit new group and corporate accounts that align with our portfolio’s brand identity. ● Strategy Implementation: Execute tailored sales strategies to hit monthly, quarterly, and annual revenue targets. ● Market Intelligence: Stay ahead of NYC travel patterns, neighborhood trends, and competitor shifts to position our hotels as the premier choice. Utilize business intelligence tools to proactively identify opportunities and trends. ● Negotiation: Expertly navigate contract negotiations to ensure maximum profitability while securing long-term partnerships. ● Create strategic sales action plans that will address the direct needs of the segments and the hotel. Relationship & Account Management ● Client Connection: Build and nurture "gold-standard" relationships with travel managers, event planners, brand key account managers, travel agents, TMCs, and industry partners. ● Engagement: Routinely complete sales engagement activities with new and existing clients, including site tours, client appointments, sales blitzes, and new business prospecting calls. ● Retention: Conduct regular account reviews and seek consistent feedback to ensure we are not just meeting, but exceeding, client expectations. ● Networking: Act as an ambassador at industry events, trade shows, and local NYC networking functions. Team Collaboration ● Culture: Contribute to a high-performance, supportive environment where collaboration is the default setting. ● Reporting: Maintain accurate CRM data and provide transparent updates on sales performance, challenges, and wins during weekly team huddles. ● Perform other duties as requested by management HHM Hotels Benefits and Perks • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Free Basic Life Insurance, • 24/7 access to TELUS Health, a confidential work-life resource., • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Technology Reimbursements, • Referral Bonus Program People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Assistant Front Office Manager. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more… This position will be responsible for the daily operation of the front desk and liaising with any area impacting guest service. Plans, directs and coordinates activities to ensure exceptional service is achieved. Provides operational support, distributes information, trains, motivates and recognizes team members. Exercises independent judgment and initiative in the course of carrying out overall responsibilities. Responsibilities • Always treat guests with courtesy and respect in a variety of situations., • Displays honesty & integrity., • Supervises the Front Office Department – Lobby Hosts., • Conducts pre-shift meetings., • Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings., • Motivates and develops team members., • Maximizes room sales, room revenue and profit., • Delivers outstanding service and creates memorable experiences., • Assists in leading and supervising the operational activities of the front office team within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit margins., • Embraces and effectively lives Arlo Hotels values and culture., • Assigns, coordinates, and supervises work activities of Lobby Hosts., • Trains, mentors and develops Lobby Hosts. Prepares team member schedules, completes payroll, and monitors labor costs by reviewing daily schedule vs. occupancy and daily operational demands., • Ensures work is completed to include shift closings, room deposits, refunds and rebates. All necessary paperwork is completed., • Conducts performance reviews with reporting team members., • Responds immediately to all emergency situations, completes necessary incident reports, and follows up with guests and staff., • Communicates effectively to staff using tools such as: pre-shift briefings, orientation, activities, short take training and developmental reviews., • Manages same day rooms inventory and rate yielding. Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to: • Hospitality Diploma or Degree preferred., • Minimum 2 – 3 years in a management position., • Hospitality or customer service., • Medical, Dental, Vision, • 401K - after one year, • $66,300 to $70,000 Annual salary We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Description Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Assistant Front Office Manager. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more… This position will be responsible for the daily operation of the front desk and liaising with any area impacting guest service. Plans, directs and coordinates activities to ensure exceptional service is achieved. Provides operational support, distributes information, trains, motivates and recognizes team members. Exercises independent judgment and initiative in the course of carrying out overall responsibilities. RESPONSIBILITIES AND AUTHORITIES: • Always treats guests with courtesy and respect in a variety of situations., • Displays honesty & integrity., • Oversees the Front Office Department – Lobby Hosts., • Conducts pre-shift meetings., • Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings., • Motivates and develops team members., • Maximizes room sales, room revenue and profit., • Delivers outstanding service and creates memorable experiences. SPECIFIC DUTIES • Assists in leading and supervising the operational activities of the front office team within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit margins., • Embraces and effectively lives Arlo Hotels values and culture., • Assigns, coordinates, and supervises work activities of Lobby Hosts., • Trains, mentors and develops Lobby Hosts. Prepares team member schedules, completes payroll, and monitors labor costs by reviewing daily schedule vs. occupancy and daily operational demands., • Ensures work is completed to include shift closings, room deposits, refunds and rebates. All necessary paperwork is completed., • Conducts performance reviews with reporting team members., • Responds immediately to all emergency situations, completes necessary incident reports, and follows up with guests and staff Communicates effectively to staff using tools such as: pre-shift briefings, orientation, activities, short take training and developmental reviews. • Manages same day rooms inventory and rate yielding., • Takes personal responsibility for correcting service problems and creates memorable guest experiences., • Completes other duties as assigned by the Director of Front Office, • Education: Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to: • Hospitality Diploma or Degree preferred., • Minimum 2 – 3 years in a management position Knowledge: • Hospitality or customer service, • Opera experience. Benefits : Medical, Vision, Dental and 401k, Tuition Reimbursement Program (ref. 58060) Salary $66,300 - $68,000 - Annually We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Description Job Summary: We are seeking an innovative and results-driven individual to join our team as a Property Director of Revenue Strategy. This is a property-based leadership role, embedded within the hotel and integral to both day-to-day execution and long-term strategic success. In this key role, you will be responsible for developing and executing revenue management and commercial strategies for an independent hotel. Your focus will be on driving revenue generation, optimizing market positioning, and maximizing profitability through close collaboration with property operations, sales, digital marketing, and finance teams. The ideal candidate will have a strong background in commercial strategy, exceptional analytical skills, and the ability to lead teams toward achieving revenue growth and sustained business success. Why NoMo SoHo, NYC Offering a stylish and modern hospitality experience, NoMo SoHo is a 264-room boutique hotel located in the heart of Manhattan’s SoHo neighborhood. Known for its distinctive design, popular restaurant and bar, 26th floor Penthouse and terrace, and unique art-infused meeting spaces, NoMo SoHo is a key player in New York’s highly competitive hotel landscape, attracting a diverse mix of leisure and business travelers from around the world. As the tallest free-standing building in the neighborhood, panoramas of Manhattan come standard with every stay. NoMo SoHo offers an unmatched perspective with sweeping 360-degree skyline views, delivering a truly elevated guest experience. Newly acquired by Dan Hotels and slated for renovation in 2027, this is a fantastic opportunity to reestablish reputation and set a new course for NoMo SoHo. Reports To: General Manager, with a dotted-line reporting relationship to the Regional Vice President of Revenue. Responsibilities: • Lead the development and execution of commercial and revenue strategies to drive revenue growth and profitability for the property., • Collaborate closely with property-level teams, including the General Manager, sales, marketing, operations, and finance, to align commercial strategies with the hotel’s overall business objectives., • Conduct in-depth analysis of key performance indicators (KPIs), market trends, and competitor pricing to identify opportunities and optimize strategies., • Utilize demand forecasting, booking trends, and historical data to optimize pricing, inventory allocation, and distribution channels., • Oversee the implementation of sales and marketing initiatives that complement revenue management goals and enhance the hotel's market position., • Establish and maintain relationships with distribution partners, OTAs, GDS, and other key channels to maximize visibility and revenue potential., • Develop strategies for group bookings, corporate accounts, and other key revenue-generating segments in collaboration with the property team., • Stay informed on industry trends, technological advancements, and emerging best practices to continuously refine strategies and drive performance., • Bachelor's degree in Hospitality Management, Business Administration, or a related field; advanced degree or certification preferred., • Proven experience in revenue management or commercial strategy within the hospitality industry, with strong leadership capabilities., • New York experience required., • Strong analytical and data interpretation skills with the ability to translate insights into actionable strategies., • Proficiency with revenue management systems (e.g., IDeaS), Opera/Opera Cloud, SynXis, and CRM tools., • Excellent interpersonal and communication skills, with the ability to influence cross-functional teams., • Strategic mindset focused on revenue growth, market share, and profitability., • Demonstrated ability to lead, mentor, and develop high-performing teams., • Adaptability in a fast-paced environment with the ability to lead change initiatives., • In-depth knowledge of revenue management principles and hospitality industry best practices., • Experience managing revenue strategy for an independent or boutique hotel., • Multilingual proficiency relevant to the property's target market., • Strong project management skills with a track record of delivering complex initiatives. At Crescent Hotels & Resorts, we are a team of hospitality professionals dedicated to delivering exceptional guest experiences. As part of our team, you will have the opportunity to grow, thrive, and make a meaningful impact. We celebrate diversity and are committed to creating a workplace where everyone feels they belong. You can expect: • Highly competitive wages, • Exceptional benefit plans for you and your family, • 401K matching program, • Flexible scheduling for work-life balance

Job Description Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Staff Accountant. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more”….. Under the guidance and supervision of the DOF/ADOF, this individual is responsible for handling guest and client inquiries, Daily Income Audit, General Cashiering, Accounts Payable and any other duties as assigned from time to time. Pay Range: $25 - $30/ Hour KEY RELATIONSHIPS • Internal: Front Desk, Revenue Management / Reservations, Accounting, Purchasing , Sales, and Food & Beverage, • Distribute invoices received daily for appropriate approval, • Input invoices into Oracle accounting system, • Prepare weekly payment/checks run, • Reconcile vendor statements and take appropriate action on discrepancies, • Understanding the concept of accrual and pre-paid is a must., • Manage W-9’s in preparation for Year End 1099 reporting, • Maintain required records, reports, and files in an organized manner., • Gather records for annual audits, • Month End A/P Close, • Prepare the Checkbook for use for the Department heads in Monthly Basis General Cashier • Pick up cash from drop safe on a daily basis, • Reconcile all deposits to the cash drop log, • Prepare daily cash deposit and daily cashier report, • Prepare daily cash deposits for armored car service to pick up, • Prepare all due backs for team members to pick up, • Process Petty Cash Receipt’s, • Have responsibility over all house banks issued in the hotel, including the general cashier main float., • Report any misuse of cash handling responsibilities Daily Income Audit • Audit income and payments from previous business day, • Post income journal into accounting system Accounts Receivable • Reconcile and submit weekly billing to third party reservations, • Intercompany billing reconciliation and billing, • Respond to guest inquiries and bank chargebacks, • Review PM accounts, complimentary and house use reservations REQUIREMENTS • University/ College Degree in a related discipline is an asset, • Previous experience in the Hospitality industry or another accounting role is an asset, • Knowledge of Opera (PMS), Micros (POS), Microsoft Office & Oracle Fusion is an asset, • Excellent communication and organizational skills, • Strong interpersonal and problem solving abilities.

Job Description Position Title: Conference Services Director - Corporate Dining Salary: $75,000 - $8,500/Yr. Other Forms of Compensation: Benefits. Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards- Best Places to Work, This is R/A ! Job Summary As Director of Conference Services, you will lead the guest experience for a premier corporate dining and conference environment, ensuring seamless, high-touch service for executive-level clients and guests. You will oversee a team of conference coordinators and reception professionals, driving excellence in hospitality, operational execution, and client engagement. This role is responsible for delivering an elevated service experience that reflects the standards of a sophisticated corporate dining and meeting destination. Key Responsibilities: • Plans, evaluates, organizes, and directs the activities of the Conference Planning Managers, Audio Visual Manager, and Administrative Assistant, and oversees the activities of Conference Services Operation through the individuals mentioned above, • Ensures that department personnel are following all procedures, policies, and guidelines, as established by Company Conference Center management, • Responsible for anticipating needs, forecasting results, analyzing, and arranging work processes for personnel in the department, • Establishes and maintains rapport with outside purveyors who provide services for the Hotel and its guests through the Conference Services Department, • Bachelor’s degree and a minimum of five years of conference management experience, • Previous experience as a Hotel Director of Conference Services preferred, • Superior quantitative, oral, and written communications and problem-solving/strategizing skills, • Excellent overall computer skills with advanced knowledge of Excel and PowerPoint, • Proactive mindset to anticipate and support changes in our business, • Conformity to the highest standards of personal integrity and ethical behavior, • Exceptional customer service abilities Apply to Restaurant Associates today! Restaurant Associates is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: Associates at Restaurant Associates are offered many fantastic benefits. • Medical, • Dental, • Vision, • Life Insurance/ AD, • Disability Insurance, • Retirement Plan, • Paid Time Off, • Holiday Time Off (varies by site/state), • Associate Shopping Program, • Health and Wellness Programs, • Discount Marketplace, • Identity Theft Protection, • Pet Insurance, • Commuter Benefits, • Employee Assistance Program, • Flexible Spending Accounts (FSAs), • Paid Parental Leave Restaurant Associates maintains a drug-free workplace. Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. Req ID: 1534003 Restaurant Associates NANCY M TEIXEIRA [[req_classification]]

Job Description POSITION PURPOSE: We are seeking a hospitality focused and organized individual to join our team as a Reservations Agent. The Reservations Agent plays a crucial role in supporting front desk operations by ensuring hotel room reservations are accurately booked while providing a seamless experience for our guests. This position is responsible for performing guest services, administrative tasks such as managing hotel room reservations, and supporting the accomplishment of hotel revenue objectives. ESSENTIAL FUNCTIONS AND DUTIES: • Responding to incoming calls and emails from guests in a prompt, friendly and professional manner, providing information about the hotel's rooms, rates, and services, and assisting with room reservations and inquiries., • Utilizing the hotel's reservation system to efficiently manage room availability, rates, and packages, ensuring that the system is updated and accurate at all times., • Processing room reservations, modifications, and cancellations, and providing guests with detailed information about the reservation process, policies, and procedures., • Create and maintain an upscale and personalized pre-arrival process that improves the guests’ experience and the hotel revenue., • Up-selling room categories and hotel services to guests, leveraging knowledge of the hotel's facilities, services, and special promotions to maximize revenue., • Process accurate billing and payments, ensuring that the reservation is secured and correct., • Maintaining a high level of knowledge about the hotel's facilities, services, and local attractions to provide recommendations and information to guests as needed., • Handle challenging situations and resolve guest complaints in a professional and timely manner., • Collaborating with other departments, such as sales, housekeeping, and front desk, to ensure guests receive exceptional service and to resolve any issues that may arise., • Support the front staff to ensure a smooth and memorable experience for guests by reviewing, monitoring and relaying guest arrival and departure times, special occasions, needs and preferences., • Maintaining accurate and up-to-date records of guest information and reservations, while recording notes for guest preferences, special requests, and payment information., • Meeting and exceeding sale goals, striving to increase revenue and maximize room occupancy., • Run daily reports while maintaining and completing daily task list., • Adhering to hotel policies, procedures, and standards, including data privacy and security., • Inputting sensitive information in our systems, ensuring that all guest data is properly stored and protected., • Perform Switchboard duties, other administrative duties and direct calls as needed., • Participate in any training and development programs to improve job skills and knowledge., • Performing other duties as assigned by the management team.KNOWLEDGE, EXPIERENCE AND SKILLS, • A bachelor's degree in hospitality management, business administration, or a related field is often preferred., • At least 2 years of experience in the luxury hospitality industry, particularly as a reservations agent, is usually required., • Experience with Opera preferred., • Knowledge of the city, particularly tourist attractions., • Professional demeanor, strong ethical standards, and the ability to maintain confidential information., • Ability to multitask and prioritize tasks in a fast-paced environment, using software and point-of-sale systems., • Possess a sales-oriented mindset, with a goal-driven approach to achieving targets and maximizing revenue., • Strong interpersonal skills, with the ability to communicate effectively and professionally with guests, colleagues, and management., • Excellent organizational skills and attention to detail, with the, • Ability to work independently and as part of a team, demonstrating reliability, flexibility, and a positive attitude., • Proficiency in basic computer skills, including knowledge of scheduling, • Flexibility to work a variety of shifts, including evenings, weekends, and holidays as required., • Commitment to upholding the highest standards of customer service, professionalism, and integrity.PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION:, • Ability to stand for extended periods and work in a fast-paced, • environment., • Endurance to withstand long hours of standing, walking, and repetitive motions., • Lift and carry objects weighing up to 30 pounds., • Flexibility to bend, stoop, reach, and perform physical tasks. Cipriani is an equal opportunity employer. Powered by JazzHR BWIc6xFm0H

Job DescriptionDescription: Backed by Callaway Golf and Danny Meyer’s Enlightened Hospitality Investments, Five Iron blends world-class technology with hospitality-driven service across its sports bars, restaurants, and entertainment venues. With 35 locations open and more than 50 in the pipeline worldwide, the brand is expanding its reach while remaining rooted in innovation, inclusivity, and community connection. We are seeking a General Manager of Performance. The General Manager of Performance is the caretaker of every guest's golf journey. The General Manager of Performance is charismatic, people-oriented, gets to know Guests on a first-name basis, demonstrates proficiency with our golf simulators and other equipment, and is able to drive revenue in golf-specific offerings, including membership, game improvement, and leagues. This individual is a strong leader integral to a location’s success, responsible for overseeing and managing all golf operations at the location. The General Manager of Performance reports directly to the National Director of Golf. Responsibilities include the following: • Hire, manage, and train morning and afternoon golf staff, including Assistant General Manager of Performance, • Manage P&L of the location for golf-specific & retail offerings; achieve quarterly revenue targets, • Liaise with Director of Instruction to manage golf coaches availability and performance to meet location’s lesson & fitting revenue goals, • Set and manage above-and-beyond service standards for all golf staff, • Actively evaluate golf staff performance to ensure day-to-day business needs are met, • Build relationships within the community, foster loyalty with customers, and encourage repeat business through proactive engagement., • Take pride in ensuring guests' enjoyment by actively checking in with guests throughout their booking to ensure satisfaction and promptly address any concerns, • Proficiency in golf simulator technology; Adhere to quality control processes to ensure all simulators are maintained, • Ensure bag storage room and golf equipment, including demo clubs, are consistently organized and inventory is kept up-to-date, • Acquire and maintain comprehensive knowledge of all products and services, including technology, lessons, leagues, memberships, promotions, as well as spirits, beer, wine, and food and beverage offerings. Use this expertise to confidently sell and cross-sell across various offerings., • Build the membership community through member events, outings, and engage in local reciprocity efforts with state/regional golf associations and courses., • Clearly and effectively communicate golf-specific needs to the National Director of Golf, General Manager, Social and other corporate representatives, • Provide excellent account services throughout the membership process from onboarding to termination, • Maintain up-to-date knowledge of food and beverage offerings; ability to deliver premium food and beverage service when needed, • Follow all health and safety regulations regarding food handling, alcohol service, and cleanliness, • Passion for the game of golf, • 5+ years of hospitality, hotel, golf course/club, or sports management experience preferred, • Strong leadership ability and willingness to lead by example, • Exemplary communication, time management and organization skills, • Social and interpersonal skills required to cultivate meaningful relationships with our Guests, • Familiarity with swing analysis technology and launch monitor technology, • Upbeat energy and enthusiasm and a positive attitude, • Ability to cultivate resolutions quickly and manage customer expectations, • Ability to work in a fast paced environment, • Availability to be present in the space at high value times, • Health, Dental, and Vision insurance*, • Long and Short-Term Disability*, • Accident and Critical Illness Insurance*, • 401(k)* Pay: $75k-90k salary based on experience, Bonus Eligible (total compensation $110,000 +) Additionally, wages for teaching lessons/clubfitting, if applicable, are provided. You will also have the opportunity to earn incentive-based compensation through a bonus program, based on the membership retention and performance related revenue. Five Iron Golf is committed to celebrating diversity and creating an inclusive environment for employees of all backgrounds. Five Iron Golf provides Equal Employment Opportunity to everyone and complies with all applicable Federal, State and Local laws governing nondiscrimination in all locations. Five Iron Golf will consider all requests for reasonable accommodations as required. Requirements:

Job Description Firmdale Hotels is an award-winning collection of individually designed hotels, founded by Kit Kemp and Tim Kemp. Each property reflects a distinct sense of place, combining bold, contemporary design with a warm, personal approach to hospitality. Crosby Street Hotel, Firmdale’s flagship in New York, sits in the heart of SoHo and is known for its vibrant interiors, celebrated public spaces, and loyal international clientele. The hotel offers a highly individualized style of service—thoughtful, unpretentious, and deeply personal. Joining Crosby means becoming part of a close-knit team that values personality, creativity, and genuine care for guests. It is an environment where service is intuitive rather than scripted, and where every team member contributes to the character and success of the hotel. Position Summary Reporting directly to the Food & Beverage Manager, the Food & Beverage Floor Supervisor is responsible for overseeing the daily operation and service standards of all outlets of the Food & Beverage department, including the restaurant, room service, and hotel amenity spaces. This role also plays an integral part in supporting banquet and special event operations. The Food & Beverage Supervisor is expected to deliver exceptional guest experiences, lead and motivate the service team, drive financial performance, and uphold the highest hospitality and service standards across all assigned outlets. Schedules may vary based on business needs, including evenings, weekends, holidays, and special events. Qualifications • Minimum of 2 years of F&B management experience in a luxury hotel or fine dining restaurant (2-star level or higher), preferably in New York City, • Banquet and private event experience preferred, • Strong leadership, communication, and organizational skills, • Proficiency in Microsoft Office (including spreadsheet creation), • Experience with POS systems (Micros, Aloha, etc.), • NYC Food Handler’s License required (or ability to obtain) Guest Service & Operations • Ensure all guest needs are met and exceeded whenever possible, • Maintain an active and visible presence on the floor to lead and support the service team, • Handle guest complaints in accordance with company standards and report appropriately to the F&B Manager and/or Duty Manager, • Serve as a role model in guest engagement, hospitality, and professional presentation, • Utilize guest history to personalize service experiences, • Ensure team awareness of VIP guests and their specific requirements, • Build and maintain strong guest relationships, • Collect and document guest feedback, ensuring follow-through on future visits, • Support the captains and kitchen teams on events execution during high volume periods, • Ensure events are executed on time and in accordance with brand standards, • Uphold all safety, service, and quality standards during event operations, • Assist in recruiting and retaining high-caliber team members, • Conduct effective pre-service meetings and provide consistent one-on-one coaching, • Conduct performance appraisals for assigned team members, • Identify training needs and coordinate appropriate development solutions, • Uphold service standards and order-of-service guidelines, • Maintain high standards of discipline, accountability, and professionalism, • Ensure appropriate staffing levels at all times for restaurant and event operations, • Ensure team members maintain strong product, menu, and event knowledge, • Support and maintain incentive programs, • Prepare and oversee weekly payroll, • Prepare monthly department summaries, including sales performance, staffing updates, training initiatives, and operational improvements, • Drive revenue goals and manage labor and operational costs, • Assist with monthly inventory and stock take; address discrepancies, • Ensure accurate completion of daily reports, opening/closing paperwork, and health department checklists, • Oversee proper cash handling procedures, • Salary range for this position is $75,000 - $80,000, • Generous paid time off, including sick and safe leave, personal days, vacation days, and holiday pay, • Comprehensive medical, dental, and vision insurance, • Life insurance, • Transit Benefits and New York Secure Choice enrollment from Day 1, • Career growth and development opportunities, including annual education reimbursement, • Free staff meals while on shift, • Free uniform dry cleaning, • Staff appreciation events and recognition programs

Job Description About the Role As a Trailborn General Manager / Managing Director, you are the driving force behind the overall success of the property. With a focus on elevating guest service, building and supporting a strong and engaged team, and the financial and operational performance of the property. You will directly oversee all departments, including but not limited to: Rooms, food & beverage, facilities, and administrative functions. Essential Functions Guest Experience • Champion a service-first culture that ensures every guest has a meaningful and memorable experience., • Resolve complex guest issues and complaints with professionalism, urgency, and empathy., • Foster a proactive hospitality culture by staying present and visible during key operating hours., • Lead the execution of daily operations, ensuring adherence to Trailborn brand standards., • Oversee the development/management of operating budgets, labor controls, and department expenses., • Monitor and maintain quality standards in cleanliness, safety, food and beverage, and guest amenities., • Build, lead, and inspire a high-performing team aligned with Trailborn’s Values., • Set performance goals, conduct evaluations, and ensure ongoing training and development., • Act as the primary liaison between the property and corporate leadership., • Participate in business reviews, revenue strategy sessions, and property performance reporting., • Drive local partnerships and community engagement opportunities aligned with the Trailborn brand. Qualifications • 5+ years of progressive hotel leadership experience, including experience as a General Manager or senior leader at a full-service or lifestyle hotel., • Prior experience working within a big brand and/or a Marriott-managed/franchised property is strongly preferred., • Proven ability to lead large, diverse teams and manage complex operations., • Financial acumen with experience in budgeting, forecasting, and P&L accountability., • Strong problem-solving skills and a proactive, solution-oriented mindset., • Excellent interpersonal, communication, and organizational skills.

Job Description Overview Opportunity: Complex General Manager With anticipated growth in the New York City region, HHM Hotels is seeking a Complex General Manager to lead and manage two select service properties. As Complex General Manager, you will be responsible for overseeing hotel operations to maximize profitability and deliver a high level of guest satisfaction in one of the most competitive hospitality markets in the world. Your Growth Path Regional Director of Operations – Vice President of Operations Your Focus Leadership • Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability., • Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues., • Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals., • Maintain a seamless and efficient operation by overseeing all aspects of the hotel, including front office, housekeeping, and maintenance., • Associate or Bachelor’s Degree in Business, Hospitality or a related field., • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Free Basic Life Insurance, • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Quarterly Bonuses and Incentives, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Technology Reimbursements Work Environment and Context • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching. People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description General Manager - Full Time New York, NY The General Manager will play a pivotal role in the success of our fine dining establishment in the heart of the Greater Northern Jersey area . We are looking for a dynamic leader with extensive wine knowledge and a passion for delivering exceptional guest experiences. If you thrive in a fast-paced environment and have a background in upscale dining or hospitality, we want to hear from you! Key Responsibilities • Oversee all aspects of restaurant operations, ensuring the highest standards of service and quality., • Manage staff recruitment, training, and performance, fostering a positive team environment., • Monitor revenue and control costs of goods to maximize profitability., • Utilize extensive wine knowledge to curate an exceptional beverage program., • Ensure compliance with health and safety regulations., • Collaborate with the culinary team to enhance menu offerings and dining experiences., • Proven experience in a general management role within a fine dining restaurant or similar environment., • Extensive knowledge of wines and beverage pairings., • Strong leadership skills with the ability to motivate and develop a diverse team., • Bi-lingual in English and Spanish is preferred., • Experience in hotel and elevated independent restaurant settings is a plus. This is a full-time position, with flexible hours to accommodate the demands of a high-end dining environment. Why You'll Love Working Here • Join a dedicated hospitality team committed to excellence and innovation., • Enjoy a vibrant work culture centered around teamwork and professional growth., • Opportunity to lead in a prestigious NJ- NYC fine dining establishment. If you are ready to take on a leadership role in a fast-paced and rewarding environment, we encourage you to apply today!

Job Description JOB TITLE: General Manager REPORTS TO: Vice President of Operations or Regional Operations Director SUPERVISES DIRECTLY: Property Executive Committee Members SUPERVISES DIRECTLY OR INDIRECTLY: All property associates, vendors, consultants, service providers Purpose for the Position: To supervise the overall operation, sales and marketing, and fiscal operations for the hotel. Duties include but are not limited to, physical asset management and upkeep, ensuring the highest standards of sanitization and cleanliness are accounted for throughout the hotel, budgeting; costs analysis; payroll and staffing guide control and compliance; sales activities and booking policies; yield management in manners that maximize the revenue generation and resulting profits; motivating and retaining associates; communications with management company and ownership and any other duties required for the day-to-day management and oversight consistent with the expectations for any first-class hotel operation. Essential Responsibilities: Provides professional and courteous service at all times. Revenue Management: • Provide the Revenue Management Department with information that includes a market analysis of competitors’ rates by market segment for weekday and weekend, and a forecast of local market conditions and special events that may impact occupancy and/or rate., • Support sales efforts as directed by the Vice President and the Corporate Sales staff., • Ensure that sales, front office, and reservation staffs are kept informed of rate structure and know how to implement yield management policies and procedures. Train front desk staff to successfully perform all front office operations, and revenue management and central reservations procedures. Train front desk staff to successfully perform selling techniques and procedures for current promotions., • Be able to produce the annual budget by forecasting changes in operating expenses and labor cost., • Use business forecasts to manage costs by scheduling labor in accordance with staffing guidelines, control other expenses in accordance with business demand levels, and control utility expenses in accordance with energy management and building operations standards., • Based on forecasted monthly revenue, adjust controllable expenses to maintain profit margins and achieve planned monthly GOP and NOI (EBIDTA). Explain the causes for budget variances of controllable expenses, take corrective action to avoid future occurrences and adjust spending to eliminate variances., • Protect the Company’s financial assets by properly administering company policies and procedures for handling cash, credit card, accounts payable, accounts receivable, payroll and all other financial transactions. Also, properly administer company policies and procedures for protecting the safety of guests and associates., • Receive satisfactory scores for internal audits and take action to correct any deficiencies., • Train staff to successfully perform guest service procedures in accordance with company standards (e.g., greeting, scripts, pre-assignment of rooms, etc.)., • Train staff to successfully perform all functions for guest service and for handling upset guest who are dissatisfied with the products and services they received. Directly handle difficult situations involving upset guests. Attempt to resolve all issues of poor guest service before guests leave the property. Directly respond to guest complaint letters and comment cards in accordance with company standards., • Manage the 100% guarantee process (if applicable) in accordance with standards and eliminate service issues that result in repeated invocations of the guarantee., • Manage the franchise frequent guest program (guest rewards program) in accordance with franchise/company policies and procedures., • Recruit, select, train, motivate and manage associates to deliver guest services and quality products that will lead to achieving goals for revenue and profit., • Properly administer company policies and procedures for human resources management, payroll administration, personnel transactions, and fair treatment of associates. Conduct wage surveys to provide input to annual budget and to ensure that the hotel is offering competitive wages., • When assigned potential management candidates and trainees, train and develop these candidates in accordance with Human Resources programs and guidelines., • Provide leadership by conducting business in a professional manner and in accordance with all company policies including standards of conduct, business ethics and conflicts of interest., • Ensure a satisfactory guest experience and protect the Company’s physical assets by maintaining the physical condition of the hotel in accordance with established quality control standards., • Provide input to the annual capital budget (CAPEX), then manage the implementation within company guidelines and fiscal parameters of owner approved plan and budget. All CAPEX plans must consider franchise standard compliance, safety and security for guests and associates, projects providing profitable returns on investment., • Manage the preventative maintenance and quick fix programs in accordance with company standards. Equivalent experience is acceptable. MINIMUM EXPERIENCE: 3-5 years as a General Manager or 5 years as Assistant General Manager in a first-class hotel operation. MINIMUM SKILL REQUIREMENTS: • Must have knowledge of a variety of computer software applications in word processing and spreadsheets. Word, Excel, Power Point and Access., • Must have effective oral and written communication skills., • Must have good analytical skills and decision-making ability., • Must be physically and visually able to utilize the computer., • Must be able to sit or stand for long periods at a time., • Must have excellent verbal and written communication ability., • Flexible in work hours/days. Must be able to travel. Physical Demands: Lifting 20 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 10 lbs. Requires walking or standing to a significant degree, talking, hearing. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction, and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Coordinating: Determining time, place, and sequence of operations or action to be taken based on analysis of data; executing determination and/or reporting on events. People: Negotiating: Exchanging ideas, information, and opinions with others to formulate policies and programs and/or arrive jointly at decisions, conclusions, or solutions. Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Involves little or no latitude for judgment regarding attainment of standards or in selecting appropriate tools, objects or materials. This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Job Description JOB TITLE: General Manager REPORTS TO: Vice President of Operations or Regional Operations Director SUPERVISES DIRECTLY: Property Executive Committee Members SUPERVISES DIRECTLY OR INDIRECTLY: All property associates, vendors, consultants, service providers Purpose for the Position: To supervise the overall operation, sales and marketing, and fiscal operations for the hotel. Duties include but are not limited to, physical asset management and upkeep, ensuring the highest standards of sanitization and cleanliness are accounted for throughout the hotel, budgeting; costs analysis; payroll and staffing guide control and compliance; sales activities and booking policies; yield management in manners that maximize the revenue generation and resulting profits; motivating and retaining associates; communications with management company and ownership and any other duties required for the day-to-day management and oversight consistent with the expectations for any first-class hotel operation. Essential Responsibilities: Provides professional and courteous service at all times. Revenue Management: • Provide the Revenue Management Department with information that includes a market analysis of competitors’ rates by market segment for weekday and weekend, and a forecast of local market conditions and special events that may impact occupancy and/or rate., • Support sales efforts as directed by the Vice President and the Corporate Sales staff., • Ensure that sales, front office, and reservation staffs are kept informed of rate structure and know how to implement yield management policies and procedures. Train front desk staff to successfully perform all front office operations, and revenue management and central reservations procedures. Train front desk staff to successfully perform selling techniques and procedures for current promotions., • Be able to produce the annual budget by forecasting changes in operating expenses and labor cost., • Use business forecasts to manage costs by scheduling labor in accordance with staffing guidelines, control other expenses in accordance with business demand levels, and control utility expenses in accordance with energy management and building operations standards., • Based on forecasted monthly revenue, adjust controllable expenses to maintain profit margins and achieve planned monthly GOP and NOI (EBIDTA). Explain the causes for budget variances of controllable expenses, take corrective action to avoid future occurrences and adjust spending to eliminate variances., • Protect the Company’s financial assets by properly administering company policies and procedures for handling cash, credit card, accounts payable, accounts receivable, payroll and all other financial transactions. Also, properly administer company policies and procedures for protecting the safety of guests and associates., • Receive satisfactory scores for internal audits and take action to correct any deficiencies., • Train staff to successfully perform guest service procedures in accordance with company standards (e.g., greeting, scripts, pre-assignment of rooms, etc.)., • Train staff to successfully perform all functions for guest service and for handling upset guest who are dissatisfied with the products and services they received. Directly handle difficult situations involving upset guests. Attempt to resolve all issues of poor guest service before guests leave the property. Directly respond to guest complaint letters and comment cards in accordance with company standards., • Manage the 100% guarantee process (if applicable) in accordance with standards and eliminate service issues that result in repeated invocations of the guarantee., • Manage the franchise frequent guest program (guest rewards program) in accordance with franchise/company policies and procedures., • Recruit, select, train, motivate and manage associates to deliver guest services and quality products that will lead to achieving goals for revenue and profit., • Properly administer company policies and procedures for human resources management, payroll administration, personnel transactions, and fair treatment of associates. Conduct wage surveys to provide input to annual budget and to ensure that the hotel is offering competitive wages., • When assigned potential management candidates and trainees, train and develop these candidates in accordance with Human Resources programs and guidelines., • Provide leadership by conducting business in a professional manner and in accordance with all company policies including standards of conduct, business ethics and conflicts of interest., • Ensure a satisfactory guest experience and protect the Company’s physical assets by maintaining the physical condition of the hotel in accordance with established quality control standards., • Provide input to the annual capital budget (CAPEX), then manage the implementation within company guidelines and fiscal parameters of owner approved plan and budget. All CAPEX plans must consider franchise standard compliance, safety and security for guests and associates, projects providing profitable returns on investment., • Manage the preventative maintenance and quick fix programs in accordance with company standards. Equivalent experience is acceptable. MINIMUM EXPERIENCE: 3-5 years as a General Manager or 5 years as Assistant General Manager in a first-class hotel operation. MINIMUM SKILL REQUIREMENTS: • Must have knowledge of a variety of computer software applications in word processing and spreadsheets. Word, Excel, Power Point and Access., • Must have effective oral and written communication skills., • Must have good analytical skills and decision-making ability., • Must be physically and visually able to utilize the computer., • Must be able to sit or stand for long periods at a time., • Must have excellent verbal and written communication ability., • Flexible in work hours/days. Must be able to travel. Physical Demands: Lifting 20 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 10 lbs. Requires walking or standing to a significant degree, talking, hearing. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction, and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Coordinating: Determining time, place, and sequence of operations or action to be taken based on analysis of data; executing determination and/or reporting on events. People: Negotiating: Exchanging ideas, information, and opinions with others to formulate policies and programs and/or arrive jointly at decisions, conclusions, or solutions. Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Involves little or no latitude for judgment regarding attainment of standards or in selecting appropriate tools, objects or materials. This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Job Description Crescent Hotels & Resorts is seeking an experienced Hotel General Manager to lead 33 Hotel, NYC Seaport—an intimate, design-forward luxury retreat in Lower Manhattan. Located in the heart of the historic Seaport District, 33 Hotel offers a refined urban escape where modern sophistication meets New York City energy. With thoughtfully curated experiences, elevated service, and a strong sense of place, this 66-room hotel delivers a personalized guest journey that reflects the vibrancy of downtown Manhattan. Managed by Crescent Hotels & Resorts, 33 Hotel is part of Crescent’s Latitudes Collection—a portfolio of independent, lifestyle-driven hotels that celebrate individuality, creativity, and immersive guest experiences. Our associates are offered competitive compensation, comprehensive benefits, and opportunities to grow within a dynamic and people-first organization. At Crescent, we believe our success begins with our people. We empower our associates to bring their passion, creativity, and individuality to work every day—creating exceptional experiences for our guests and each other. As you grow, so does Crescent. We foster a culture where you can be your authentic self, where your contributions are celebrated, and where your career journey is supported. From health & wellness programs to best-in-class learning and development, we are committed to helping you thrive. You Belong. We Care. Shine Bright. We are committed to providing you with: • Excellent compensation package with an annual salary range of $165,000 – $170,000, • Operational incentive plan eligibility, • Comprehensive benefits package for eligible associates & family members, • 401(k) matching program for eligible associates, • Travel and lodging discounts at Crescent-managed properties across North America What will you be doing? • Lead and inspire a guest-centric, service-driven culture that reflects the elevated, personalized experience of a luxury lifestyle hotel., • Champion a clear vision that motivates associates to deliver exceptional service, ensuring consistent excellence in product quality, guest satisfaction, and financial performance., • Oversee all operational and administrative functions, including analyzing reports on occupancy, revenue, and financial performance to drive strategic decisions., • Maximize profitability through effective business planning, budgeting, forecasting, and cost control while maintaining the integrity of the guest experience., • Recruit, develop, and lead a high-performing leadership team; provide coaching, performance management, and succession planning., • Foster open communication, accountability, and collaboration across all departments., • Represent the hotel within the local community and NYC market, building strong relationships and enhancing the hotel’s presence in the Seaport District., • Engage with guests, clients, and partners to promote the hotel and create meaningful connections., • Conduct regular property walkthroughs to ensure exceptional standards in cleanliness, maintenance, and overall presentation., • Partner with People & Culture to appropriately address associate relations in alignment with Crescent values and policies., • Participate in corporate initiatives, meetings, and committees as needed., • Perform other duties as assigned. Qualifications & Experience: • Minimum of 5 years of Senior Hotel Leadership required, • Minimum of 3 years of experience in a full-service hotel required, • Experience in lifestyle, luxury, or boutique hotel environments required, • Experience overseeing Food & Beverage in a hotel or standalone setting, • Strong financial acumen with working knowledge of accounting and operational metrics, • Proven leadership skills with the ability to inspire, develop, and retain top talent, • Excellent communication skills with fluency in English (written and verbal) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Job Description Overview Opportunity: General Manager Situated in the heart of Midtown Manhattan, just steps from the world-famous Madison Square Garden and the vibrant energy of Chelsea, the Hampton Inn MSG is seeking a dynamic, high-energy General Manager to lead our team. This is a premier opportunity to manage a fast-paced urban property where the pulse of NYC is right outside your door. The General Manager will be responsible for managing hotel operations to maximize profits and achieve the highest level of guest satisfaction in one of the most competitive hospitality markets in the world. Your Growth Path Area General Manager - Regional Director of Operations – Vice President of Operations Your Focuses Leadership * Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability. * Set clear expectations and provide the guidance necessary to achieve exceptional performance. Guest Experience * Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues. * Continuously seek opportunities to enhance guest interactions and exceed expectations, ensuring every traveler feels the warmth of Hampton hospitality amidst the NYC hustle. Financial Performance * Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals. * Monitor financial performance through regular analysis and implement corrective actions as needed. Operational Excellence * Maintain a seamless and efficient operation by overseeing all aspects of the hotel, including front office, housekeeping, and maintenance. * Implement best practices to uphold quality and safety standards. * Follow sustainability guidelines and practices to minimize our urban footprint. Employee Development * Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization. Your Background and Skills • Associate or Bachelor’s Degree in Business, Hospitality or a related field., • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Free Basic Life Insurance, • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Quarterly Bonuses and Incentives, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Technology Reimbursements Work Environment and Context • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching. People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job DescriptionJOIN US... Upstairs, our clubhouse is dedicated to Intelligent Leisure, with three floors of dining, cultural programming, and spaces for our members to spend their free time intentionally and well. From our traditional sit-down restaurant to the vinyl listening room, there's a little something special for every personality. Down at Bedrock, the club's fitness and wellness destination, we've cultivated a hub of Physical Culture–two levels of premium gym facilities, aquatics, spa, and recovery experiences. Together, Moss and Bedrock create a holistic environment where members can move, restore, and connect in a refined, community-focused setting. Moss New York is seeking a highly capable, hospitality-driven General Manager to lead day-to-day operations across the club. This role will serve as the senior on-site operator responsible for operational efficiency, member experience, service consistency, facilities coordination, and cross-department execution across Food & Beverage, Bedrock, and club-wide operations. The General Manager will directly oversee the senior operating leaders of F&B and Bedrock, establish and reinforce systems, standards, and accountability across the club, and act as the primary operational liaison with the developer's facilities manager. This leader must combine strong floor presence with strategic judgment, ensuring the club operates with consistency, responsiveness, and polish. This position reports directly to the President of Moss New York. COMPENSATION: The salary wage for this position is $170,000 - $200,000 per year, depending on experience. CLASSIFICATION: This is an exempt, salaried position. In accordance with the Fair Labor Standards Act (FLSA), you are not eligible for overtime pay. Your compensation is intended to cover all hours required to fulfill the responsibilities of your role. CORE RESPONSIBILITIES: Club-wide operational leadership • Lead day-to-day operations across all member-facing and back-of-house functions., • Serve as the senior on-site operator responsible for service consistency, floor leadership, issue escalation, and follow-through., • Ensure departments are aligned around shared service standards, communication norms, and operating expectations., • Directly manage the senior leaders responsible for F&B and Bedrock operations., • Hold department heads accountable to service standards, staffing discipline, readiness, cleanliness, and execution., • Ensure both divisions operate as part of one integrated club experience rather than as separate silos., • Champion a high-touch, polished, member-centric operating environment., • Oversee service consistency across arrival, dining, wellness, events support, ambience, and recovery moments., • Partner with Membership, Events, and Design/Member Experience teams to ensure smooth execution of VIP moments, club programming, and member-facing priorities., • Own facilities-related operational coordination across the club., • Serve as the primary club-side liaison to the developer's facilities manager and related building partners., • Ensure facilities issues are properly logged, escalated, tracked, resolved, and communicated internally., • Build stronger SOPs around issue reporting, internal communication, operational workarounds, and accountability., • Develop and reinforce policies, procedures, and operating systems that improve consistency and execution., • Lead regular operating meetings, cross-functional resets, and manager-on-duty discipline., • Improve pre-shift, pre-event, and interdepartmental communication practices., • Partner with department leaders on labor, productivity, cost control, and revenue performance., • Review KPIs across F&B and Bedrock and translate data into operational action., • Support budgeting, staffing plans, and resource allocation decisions., • Coach, develop, and hold managers accountable., • Help build a stronger management culture across the club., • Support hiring, onboarding, performance management, and organizational design within operations., • Strengthen leadership bench and reduce over-reliance on founder escalation.QUALIFICATIONS:, • 8–12+ years of senior hospitality leadership experience in a luxury hotel, private members' club, lifestyle hospitality, or similarly complex high-touch environment., • Proven experience overseeing multiple operating divisions, including Food & Beverage and wellness, recreation, or member amenity operations., • Strong command of service execution, floor leadership, labor management, facilities coordination, and cross-functional team leadership., • Demonstrated ability to operate effectively in a founder-led, high-expectation environment., • Exceptional judgment, organizational ability, and follow-through., • Strong interpersonal skills with the ability to lead with both polish and authority., • Experience working with ownership, developers, and/or third-party operators strongly preferred.What Success Looks Like, • Greater consistency in day-to-day operations across the club., • Stronger accountability and communication across F&B, Bedrock, Membership, Events, and Facilities., • Faster and cleaner resolution of service and facilities issues., • Strong visible leadership presence on the floor., • Better operating rhythms, SOP compliance, and follow-through., • A member experience that feels elegant, controlled, and reliable. EMPLOYEE BENEFITS: • Medical insurance, • Vision insurance, • Dental insurance, • 401(k), • Pre-Tax Commuter benefits, • Disability insurance OPPORTUNITIES FOR ALL: Moss is proud to be an equal opportunity workplace that seeks to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. Minimum one year cleaning experience; previous hotel experience preferred. Shaner Hotels is one of the foremost award-winning hospitality

A prominent hotel chain in New York seeks a Director of Sales to oversee sales operations, manage a budget, and implement marketing strategies. The ideal candidate will have prior experience in hotel sales management. This role requires strong leadership to achieve revenue goals, including coordinat

Warwick New York, a historic luxury hotel in Midtown Manhattan, is seeking a Director of Sales. This full-time, on-site role requires strong leadership to manage the sales team and achieve revenue goals. Responsibilities include developing strategic sales plans, client relationship management, and b

Job DescriptionBenefits: • 401(k), • 401(k) matching, • Bonus based on performance, • Competitive salary, • Dental insurance, • Employee discounts, • Health insurance, • Training & development, • Vision insurance Were looking for a driven professional ready to take ownership in a role that blends sales support with hands-on marketing execution. In this position, youll have the autonomy to shape how we grow revenue by: This role designed for someone who thrives in environments where initiative is valued and independence is encouraged. With flexibility to expand responsibilities based on your availability and business needs, youll have the chance to make a visible impact while growing your career. If youre ready to leverage your experience in a setting where agility, creativity, and impact matterand where your work will be seen and feltthis is the role for you. Our Story Optimatum is a leading vendor management firm, delivering savings for the HR supply chain since 2007. We are the first company in the market to bring best practices in vendor management to HR Supply Chain operations: Employer-Sponsored Healthcare, Retirement, HR Systems, and M&A/Transitional Services. We design and execute harmonization strategies and provide active management and oversight to help clients create and capture value. Our end-to-end point solutions are seamless to implement and maintain and drive operational efficiency through vendor accountability. Were a high-performing, entrepreneurial organization built on a foundation of client focus and innovation. Our culture celebrates individuality, inclusion, and collaborative growth. At Optimatum, youll find an environment that encourages continuous learning and personal developmentwithout the constraints of corporate bureaucracy. Every team member plays a meaningful role in driving our success and is recognized for their unique strengths and contributions. The Opportunity • Manage a dynamic, complex executive calendar, proactively prioritizing meetings, resolving conflicts, and anticipating needs., • Coordinate domestic end to end: flight/hotel bookings, visas (as needed), detailed itineraries, manage team logistics & events, • Prepare, polish, and deliver presentations (PowerPoint) and analysis (Excel) for internal and external meetings., • Act as the CEOs primary point of contact with internal team, clients and partners; exercise judgment and discretion in all interactions., • Conduct targeted research, compile briefing materials, and draft executive summaries to enable informed decision making., • Drive follow through on high priority actions and deadlines; track commitments and ensure timely completion., • Maintain confidential records and organized digital/physical filing systems., • Plan and support leadership meetings, executive offsites, board sessions, and company events., • Champion process improvements that enhance efficiency and executive productivity., • Coordinate cross functional initiatives:, facilitate collaboration, and ensure accountability across teams., • Partner with the CEO to operationalize priorities, identify blockers early, and drive outcomes in a fast moving environment., • Draft, edit, and proofread professional communications (emails, memos, announcements) that reflect the CEOs voice and organizational standards., • Demonstrate high emotional intelligence in managing sensitive communications and navigating high pressure situations., • Cultivate strong relationships with internal leaders, clients, vendors, and partners; serve as a trusted representative of the CEO., • Proficient in Microsoft Suite, • 10 years of prior administrative experience with at least 5+ years supporting senior executives (C suite preferred) in a fast paced environment., • Proven expertise in calendar management and organization logistics., • Exceptional attention to detail, organization, and ability to manage multiple complex tasks simultaneously., • Self-motivated, proactive, and able to work with minimal direction; demonstrates strong judgment and discretion., • Polished written and verbal communication skills with experience drafting executive level correspondence., • Comfortable adapting to changing priorities and learning new tools and processes.Core Attributes for Success, • Strategic mindset with the ability to anticipate needs and recommend solutions., • High EQ, professionalism, and a client service orientation., • Resourceful problem solver who takes ownership and delivers results., • Continuous learnereager to adopt new tools and approaches., • Team player who builds trust and communicates with clarity and tact., • Operates with a sense of urgency., • Excellent time management skills., • Salary and bonus, • Comprehensive Healthcare Coverage Medical, Dental, Vision, Life Insurance, STD & LTD, • 401(k) with employer match, • Flexible time off policy including vacation, personal days and holidays Join the Optimatum Team, bring your talent, and work in our New York City office located in the Rockefeller Center area. ** The expected annual salary ranges from $65,000-$90,000. Salary offers are based on a wide range of factors including, but not limited to, relevant skills, training, experience, education, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and, where applicable, certifications and licenses obtained. Market and organizational factors are also considered.

Job Description Canopy by Hilton's culture is defined by who we are and how we interact with each other, our guests, our partners, and our neighbors. Our culture, "Positively Yours," is much more than a slogan. It's our underlying attitude, the story of who we are and how we approach everything. At the core of Canopy by Hilton’s culture is the Positive Stay Promise. An ideal Enthusiast sets the tone for creating the “Positively Yours” culture at our hotel and is committed to delivering the lifestyle experiences our guests want. The beautiful new Canopy Jersey City Arts District is looking for an exceptional candidate as its new Welcome Enthusiast. POSITION TITLE: Welcome Enthusiast/Front Desk Agent REPORTS TO: Lead Welcome Enthusiast/Director of Front Office POSITION SUMMARY: This is a part-time position, depending on business volume. Candidate must be flexible to work AM/PM & Mid-Shift. Schedules are done based on the needs of the hotel. This position would also require the ability to work the Overnight Shift/Night Audit shift. (SATURDAY and SUNDAY OVERNIGHT) Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet Canopy brand standards of quality. Offer outstanding customer service and the “Simple Pleasures” needed to give all guests the “Positive Stay” promise. The position serves as the face of the hotel – the guest’s first, and usually most frequent contact, and as such is instrumental in revenue maximization, customer satisfaction, promoting repeat guests, and influencing the properties and the company’s reputation in the neighborhood. Often viewed as “Command Central” the Welcome Desk must be thoroughly trained and able to efficiently perform all emergency-related functions and duties. Night Auditor Duties: • Perform all end-of-day front desk and night audit functions., • Prepare, balance, post all necessary reports daily., • Remain calm and alert, especially during emergency situations and/or heavy hotel activity., • Make decisions and take action based on previous experience and good judgement., • Post and balance charges and settlements in a timely and efficient manner., • Greet customers immediately with a friendly and sincere welcome., • Use a positive and clear speaking voice, listen to and understand requests, respond quickly in a friendly manner with appropriate action and provide accurate information such as outlet hours and local attractions., • Follow up to ensure guest satisfaction., • Responsible for guest registration and check out., • Complete the registration process by inputting and retrieving information from a computer system and confirming pertinent information including number of guests and room rate., • Promote Canopy brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate., • Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate., • Close guest accounts at time of check-out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances., • Verify credit cards for authorization using electronic acceptance methods., • Handle cash, make change and balance an assigned house bank., • Accept and record vouchers, traveler’s checks, and other forms of payment., • Post charges to guest rooms and house accounts using the computer., • Champion the use of POSITIVELY YOURS and CREATING A POSITIVE STAY., • Maintain correct procedures for hotel accounting, credit control and handling of financial transactions., • Analyze and generate reports and communicate information to enthusiasts and appropriate departments., • Monitor and maintain procedures for safety and security of guests, enthusiasts and hotel property., • Promptly answer the telephone using positive and clear communication., • Input messages into the computer., • Retrieve messages and communicate the content to the guest., • Retrieve mail, small packages and facsimiles for customers as requested., • Comply with attendance rules and be available to work on a regular basis., • Provide a professional image at all times through appearance and dress., • Have Knowledge of hotel property, amenities, area attractions and transportation., • Ensure compliance with all Brand Standards of Operations including all Guest Satisfaction programs., • Perform any other job-related duties as assigned. PREREQUISITIES: • As Welcome Enthusiast, must be friendly, energizing, positive and caring in all core aspects of the Canopy culture as defined., • Previous hotel front office experience preferred., • Highly organized, result oriented with the ability to be flexible with hours, days off, assignments and additional duties., • Must work well under pressure in a fast-paced environment and handle conflicting priorities., • Excellent written and verbal communication skills, • Strong computer skills, especially knowledge of Hilton's OnQ Property Management System, Microsoft Word and Excel 54Jrr1rw50

Job Description Overview Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager – Front Office Manager – Assistant General Manager Your Focus • Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values., • Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays., • Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager., • Perform bookkeeping activities such as balancing accounts and conducting audits., • Make and confirm reservations., • Promote company and brand-specific marketing programs., • Greet guests immediately upon arrival; register and assign guests to hotel rooms., • Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate., • Compute bills, collect payments, handle cash, and make change for guests., • Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances., • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies., • Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance., • Follow sustainability guidelines and practices related to HHM’s EarthView program., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Perform other duties as requested by management. Your Background and Skills • Associate’s or Bachelor’s degree preferred., • 1 to 3 years of related experience. Work Environment and Context • Work schedule varies and may include working on all shifts, holidays and weekends., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description Job Title: Senior Room Service / Stewarding Manager (BOH Manager) Reports to: Executive Chef Department: BOH POSITION OVERVIEW: We are seeking a seeking a highly motivated and experienced individual to join our elite team as Room Service & Stewarding, BOH Manager. This position is responsible for overseeing the efficient and smooth operation of our room service department and stewarding team. Ideal candidates will have a background in hospitality, strong leadership skills, and a passion for delivering exceptional quest experiences. JOB FUNCTION, TASKS, and RESPONSIBILITIES: KEY RESPONSIBILITIES • Manage, coordinate, supervise and direct the daily operations of the Room Service Department and Stewarding Team., • Ensure the highest level of service is provided to guests, maintaining the hotel's standards of excellence., • Monitor effectiveness of workflow & sequence of service during service periods and provide hands-on support as and when required., • Control and maintain revenue and payroll budgets & expenses with cost minded organizational skills; manage food, labor, and other controllable expenses and work to meet profit objectives., • Ensure food safety procedures and guest relation policies and procedures are being executed., • Provide constant coaching and counseling to employees to ensure their capability to meet the needs of the guests and the organization., • Clever scheduling of employees as per operational needs ensuring strict overtime handling and accuracy in payroll execution inclusive of cleaning schedules for all BOH & event spaces, • Responsible for ensuring the availability of resources such as labor, equipment, and products., • Responsible for all front of the house service, to include daily operations, interdepartmental communication, and training of staff., • Attending all F&B meetings inclusive of BEO (Banquet Event Order) meetings; administrative tasks and reporting, • Confer with department heads concerning banquet arrangements for food service, equipment, and extra employees., • Promote a positive and respectful work environment., • Maintaining a high standard of sanitation throughout the Stewarding areas; execute and supervise the cleaning of the BOH during and after functions, • Maintaining all equipment to a high standard, i.e.: dishwashers, burnishes, etc., and reporting any maintenance defects, • Candidate must have a minimum of 4 years management experience in Food & Beverage and/or a luxury restaurant., • Candidate must have prior experience managing 40+ team members., • Previous experience in a union environment is preferred., • This position requires exceptional verbal and written communication abilities., • Full knowledge of Food, Wine, Inventory Management, and Food & Beverage cost maintenance is a must., • This position calls for the ability to work flexible hours, including AM/PM/Late night/Weekends., • Must have supervisory experience in a high-volume hotel, with both Restaurant and Banquet facilities, • Strong leadership, communication, organizational and computer skills required NOTE: All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Position: • Must be able to stand and walk for extended periods of time, • Must be able to exert force to push carts, move furniture, and lift heavy objects, • Must be able to operate cleaning equipment such as vacuum cleaners and floor scrubbers, • Must have good vision and hearing to communicate with guests and staff effectively, • Must have a good sense of smell to detect any odors or cleanliness issues in the hotel, • Must be able to taste food and beverages to ensure quality and presentation meets standards. JOB LOCATION: On-Site Only

Job Description Join the Glowbar Team: Skincare should be simple, effective, and fit into real life—and that’s exactly what we do! Glowbar is reinventing the facial with custom, 30-minute treatments led by expert estheticians, designed to deliver results without the fluff. Since launching in NYC in 2019, we’ve grown fast, with locations across the Northeast and more on the way. We’re a people-first brand on a mission to help everyone feel confident in their skin—and we’re just getting started. About the Role: The Assistant Studio Manager is the backbone of the studio, ensuring seamless operations and strict accountability across all areas of the business. They manage multiple platforms to stay organized and efficient, with a core focus on scheduling staff to meet business needs, conducting weekly inventory counts, processing monthly purchase orders, and maintaining rigorous oversight of retail and dry goods. In this role, the Assistant Manager spends time at the front desk, engaging with clients and modeling service excellence. They also conduct bi-weekly touchbases with direct reports, reviewing scorecards, attendance, and overall performance. By managing key operational responsibilities, the Assistant Manager allows the Studio Manager to dedicate their time to leading client experience and field marketing efforts. They ensure the studio runs smoothly behind the scenes, so the Studio Manager can focus on driving growth and hospitality at the front of the business. This role requires someone who thrives on structure, precision, and follow-through. Individuals who are not detail-oriented, task-driven, and committed to accountability will not succeed in this position. A Peek Into Your Day (but not limited to): * Work every Tuesday AM shift to conduct a weekly cycle count * Create the schedule monthly but manage request offs and unassigned shifts to protect the business * Daily schedule audit for optimization * Work at the front desk for a minimum of three (3) full shift a week * Manage email, phones, text with support of Studio Guides * Sell memberships * Clean the studio * Laundry and towel mgmt * Monthly in-studio facilities (ops) audit * Manage facilities tickets in platform * Be a systems expert * Develop yourself to be the future studio manager * Lead and develop the careers of a studio team, consisting of Studio Guides; being the direct line manager for the Studio Guide Team * Function as Manager on Duty when Studio Manager is out of studio and providing coverage as needed How We Measure Success * Gross Margin achievement (or COGS % to Revenue) * Studio Revenue * Membership Conversion If all this sounds great, these are things that are required to join: Who We’re Looking For: * 1+ years of leadership or supervisory experience in hospitality (restaurant, retail, hotel, salon/spa, or similar) with a proven track record of delivering superior customer service. * Passion for hospitality and people leadership, with the ability to inspire and motivate a team. * Experience with inventory management, scheduling, and administrative tasks to support smooth studio operations. * Strong customer experience focus, ensuring every client interaction reflects Glowbar’s standards. * Must have the flexibility to work a non-traditional schedule - must have weekend, holiday, and some early morning/midday/late evening weekday availability * Full-time requires 5 days of open availability, including both weekend days * Forward-thinking problem solver who leads with empathy and professionalism. * Enthusiasm for beauty, skincare, and continuous growth in a fast-paced, service-driven environment. Bonus Glow if you bring: * Knowledge of salon/spa operations, standards, and compliance procedures is a plus. Working Conditions: At Glowbar, our studios are active, client-focused environments — and we want you to know what’s involved behind the scenes. Here’s what you can expect physically in this role: * Frequent standing, walking, and movement throughout the entire shift * Bending, reaching, twisting, and lifting (up to 15 pounds) — including merchandise, laundry, and back-of-house supplies * Climbing up and down stairs during shift operations * Remaining mobile and on your feet for the full duration of your shift (shift lengths may vary) * Exposure to varying temperatures and humidity levels, particularly in laundry or supply areas * Performing operational tasks such as restocking, organizing supplies, and light cleaning * Required to work weekends, evenings and holiday to support our client demand Your Glow Package includes: * Bonus eligible * Medical, dental & vision insurance (FT Only- mostly covered by Glowbar) * Disability, accident, critical illness & life insurance * Employee Assistance Program (EAP) for mental wellness * Paid Time Off (FT Only), Sick Leave, and Holidays * Reliable schedules that respect your time * Annual Glowbar Membership + 2 guest passes * Employee discounts on skincare products + Friends and family discounts * Commuter benefits * Referral bonuses for bringing new glow-getters to the team * Discounts on lifestyle brands, restaurants, theme parks, and more Because when you feel supported, your GLOW is unstoppable

Job Description Join the Glowbar Team: Skincare should be simple, effective, and fit into real life—and that’s exactly what we do! Glowbar is reinventing the facial with custom, 30-minute treatments led by expert estheticians, designed to deliver results without the fluff. Since launching in NYC in 2019, we’ve grown fast, with locations across the Northeast and more on the way. We’re a people-first brand on a mission to help everyone feel confident in their skin—and we’re just getting started. About the Role: The Studio Manager holds full “four-wall” accountability and will be the CEO for their Glowbar studio taking pride in its success. They are ultimately responsible for ensuring the studio meets revenue and membership goals, while holding their direct reports accountable to achieving their individual metrics. As a positive, proactive, and pragmatic people leader, the Studio Manager ensures the studio operates at a 10 every single day. They foster a people-first culture through daily feedback and coaching, clear communication, and strong accountability. Studio Managers also own local field marketing, executing monthly activations that leverage networking and sales skills to drive growth. They consistently inspect performance standards—including membership metrics, service quality and bedside manner in the treatment room, inventory management and scheduling practices—to ensure excellence across the team. A true hospitality leader, the Studio Manager is the glue that holds the studio together. They are the dependable presence their team counts on each day to model excellence, inspire confidence, and lead the way. A Peek Into Your Day: * Be present on the studio floor, engaging with clients, gaining valuable insights of their interactions and experiences within the studio * Work at the front desk for a minimum of one to two (1 - 2) full shift(s) a week * Be present at the front desk for the remaining three shifts a week, providing lunch break coverage for team members * Front desk responsibilities of facilities management and laundry maintenance * Conduct team member bi weekly touchbases * Conduct esthetician treatment room shadows and assessments * Directly manage CX for the studio in platform and via phone to gain further insights * Own all Field Marketing expectations that are required, both in and out of studio * Build network with local like-minded business’ for partnership, support and lead generation acquisition * Lead a monthly in-studio meeting centered on team building, brand communications and change management. * Lead studio visits from business partners * Complete administrative responsibilities and those of the direct reports during periods of open headcount. How We Measure Success * Studio Revenue * Studio Membership * eNPS If all this sounds great, these are things that are required to join: Who We’re Looking For: * 3+ years of progressive people management experience in a fast-paced, service-based industry (fitness, hospitality, retail, restaurant, hotel, salon/spa, etc.). * Proven track record of operational and financial success, including driving studio-level margins, disciplined expense management, and overall business growth. * Exceptional leadership presence with demonstrated ability to hire, train, coach, and develop high-performing teams that consistently exceed goals. * Inspirational and professional management style that balances accountability with empathy, creating a positive and performance-driven culture. * Strong business and operational acumen with an understanding of retail/service industry standards, policies, and compliance. * Superior communication and interpersonal skills, fostering trust, clarity, and collaboration across employees and clients alike. * Obsessed with hospitality excellence, ensuring every client experience reflects best-in-class service. * Strategic problem-solver who thrives under pressure, juggling multiple priorities in a dynamic environment while maintaining a high level of professionalism. * Passion for leadership, beauty, skincare, and people development, with a growth mindset and eagerness to continuously learn. * Flexible availability, including weekends, holidays, and early morning/midday/late evening weekday shifts. Working Conditions: At Glowbar, our studios are active, client-focused environments — and we want you to know what’s involved behind the scenes. Here’s what you can expect physically in this role: * Frequent standing, walking, and movement throughout the entire shift * Bending, reaching, twisting, and lifting (up to 15 pounds) — including merchandise, laundry, and back-of-house supplies * Climbing up and down stairs during shift operations * Remaining mobile and on your feet for the full duration of your shift (shift lengths may vary) * Exposure to varying temperatures and humidity levels, particularly in laundry or supply areas * Performing operational tasks such as restocking, organizing supplies, and light cleaning * Required to work weekends, evenings and holiday to support our client demand Your Glow Package includes: * Bonus eligible Health & Wellness * Medical, dental & vision insurance (mostly covered by Glowbar) * Disability, accident, critical illness & life insurance * Employee Assistance Program (EAP) for mental wellness Time to Recharge * Paid Time Off, Sick Leave, and Holidays * Reliable schedules that respect your time Glowbar Exclusives * Annual Glowbar Membership + 2 guest passes * Employee discounts on skincare products Extras That Make Life Sweet * Commuter benefits * Friends & family discounts * Referral bonuses for bringing new glow-getters to the team * Discounts on lifestyle brands, restaurants, theme parks, and more Because when you feel supported, your GLOW is unstoppable.

Job Description COMPANY OVERVIEW Trilogy Spa Holdings is a professional spa management company dedicated to creating and operating the most innovative, service-centric, and performance-optimized branded spas in the hospitality industry. We currently operate spas in Arizona, California, Colorado, Florida, Hawaii, Nevada, New York, Puerto Rico, and Texas, where there is an enormous opportunity for growth for passionate individuals. Trilogy inspires those who provide, “Flawless service: Every Guest, Every day.” We pride ourselves on creating a culture where employees feel valued, appreciated, and take pride in coming to work. As such, desired candidates seek to be a Partner at Trilogy, not merely an employee. If you are driven to succeed and proud to serve others, we want you as part of our team! JOB SUMMARY The Spa Manager plays a vital role in supporting the Spa Leadership by overseeing the daily operations of the spa and ensuring a seamless guest experience. This hands-on position requires actively participating in scheduled shifts across various departments while maintaining operational excellence. Responsibilities include managing daily opening and closing procedures, cash handling, and facility maintenance, as well as assisting in the spa team's hiring, training, scheduling, and leadership. The Spa Manager is accountable for tracking and achieving financial targets by managing payroll, inventory, and cost controls and providing accurate financial reporting. Additionally, this role emphasizes maintaining high standards of customer service by acting as a key point of contact for guest feedback and resolving concerns promptly. By fostering a collaborative team environment and identifying opportunities for operational and financial improvements, the Spa Manager ensures the spa operates efficiently, meets profitability goals, and consistently delivers an exceptional experience for both guests and employees. Effectively communicates with guests and spa team to understand their needs and areas of concern, while maintaining a high level of customer service to maximize guest satisfaction and profitability. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential function mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be provided in compliance with the Americans with Disabilities Act and state or local law. Must be authorized to work in the US. The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be all responsibilities or qualifications of the job. ESSENTIAL FUNCTIONS • Adhere to TRILOGY’s “Flawless Service, Every Guest, Every Day” philosophy and Spa policy and procedures., • Anticipate guest needs and uphold Spa and TRILOGY’s service standards for guest service, including FORBES 5 Star criteria., • Interact cooperatively and professionally with guests and the spa team, demonstrating respect, sensitivity, and attentiveness and following all company guidelines., • Ensure spa team maintains safety, sanitation, and disinfection standards, properly cleans and sanitizes products, rooms, tools, and equipment, and follows TRILOGY and State Governing Boards' requirements and guidelines., • Ensure the spa team consistently delivers exceptional service by utilizing training materials and incentive programs to monitor performance, document compliance with service standards and policies, and motivate employees for success., • Assist Spa Leadership in coaching and counseling Employee Partners in alignment with TSH policies, ensuring accurate documentation and effective communication with Human Resources., • Assist Spa Leadership in spa team performance evaluations and reviews., • Assist Spa Leadership in maintaining up-to-date Service Provider licenses and renewals., • Assist Spa Leadership with Spa Attache, Spa Attendant, and Service Provider schedules, while monitoring labor levels., • Assist Spa Leadership in ensuring all monthly sales goals are appropriately tracked and achieved., • Maintain inventory levels by ensuring proper stock levels on retail and professional supplies., • Assist in monitoring inventory, product supply ordering, and end-of-month reporting., • Conduct daily treatment room checklist inspection, noting inconsistencies while working alongside the spa support staff., • Ensure Spa Attaches are kept well informed of treatments, groups, and other promotions., • Assist Spa Leadership with the interview, hiring process, onboarding, and training., • Provide guests with a tour of the spa facility, when needed., • Proactively support a positive resolution to guest-related concerns., • Properly log and track facility and maintenance issues, keeping Spa Leadership well informed of critical needs., • Must have a minimum of 2-year College Associate’s Degree or any other combination of education, training and experience that provides the required knowledge, skills and capabilities., • Must have minimum of 1-3 years’ experience in customer service, spa, hospitality, sales and/or retail., • Previous Supervisory experience, preferred., • Must be polished, professional, and have a strong command of both written and verbal English., • Must be organized, proactive, and possess a strong attention to detail., • Must be proficient in Microsoft Office (Outlook, Word, Excel)., • Previous experience with Booker, Book4Time, Spa Soft preferred., • Medical, Dental and Vision (FTE only), • 401K Matching, • PTO – Paid/Holiday Time Off, • VTO – Voluntary Time Off The salary pay range for this role is $75,000 - $85,000. This rate is only applicable for jobs to be performed at Guerlain Wellness Spa at The Waldorf Astoria New York. Pay ranges may vary based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Job Description • Our Company Equinox Hotels + Resorts is a rapidly expanding global luxury hospitality brand and management company, built on the evolution of Equinox. With a design-forward approach, our portfolio spans urban, resort, and destination locations worldwide, offering high-performance living in architecturally stunning spaces. We redefine luxury hospitality by integrating the brand’s core pillars of movement, nutrition, regeneration, and community. Tailored for the next generation of travelers, our hotels empower guests to reach their fullest potential, combining fitness, health, and holistic well-being into every aspect of the experience. From personalized services to regenerative spa treatments and nutritious dining, we create environments that energize and inspire. Our Code Our philosophy of "All. And Nothing." balances indulgence with simplicity, ensuring each guest thrives by amplifying performance and pushing limits, ultimately helping them achieve new heights in life. Job Overview Provides strategic direction and is responsible for the overall operation of the Spa. Responsibilities include, but are not limited to, budget, staffing, hiring, training, maintaining brand standards, financial controls and guest relations. Essential Job Functions: • Directs activities of staff, including the Spa Operations Manager(s), Concierges, Therapists, Aestheticians and Attendants. Conducts performance evaluations and implements disciplinary actions as required., • Creates and monitors the department budget, advising the Director of Finance of any discrepancies or deviations. Ensures all business objectives and sales goals are met., • Reviews and manages department schedules to ensure staff is supported and business needs are being met., • Ensures coordination of Spa appointments, including those requiring special attention, returning guests and groups., • Creates promotional campaigns to raise awareness and visibility of the Spa within the hotel and the local community., • Manages vendor relationships, communication and product procurement., • Oversees and directs the product retailing operations at the Spa., • Ensures Spa sanitation codes and health department standards are consistently met, including facilities, equipment and supplies., • Ensures compliance with all financial and credit procedures and controls, including cash handling., • Effectively establishes systems and processes to handle guest requests, concerns and complaints, ensuring timely and appropriate resolutions., • Takes prompt action in all matters related to the safety, security, well-being and satisfaction of hotel guests and employees. Responds swiftly and effectively in any emergency or safety-related situation., • Attends all required leadership meetings as determined by the General Manager., • Complies with all Work Rules, Safety Standards and Standards of Conduct as set forth in the Employee Handbook., • Works harmoniously and professionally with co-workers and supervisors., • May be assigned other duties at the discretion of management. Administrative ● Maintain knowledge of current trends in the spa industry, with a complete understanding of the latest treatment modalities, product lines, retail, and equipment. ● Supervise spa reservations to ensure maximum yield and labor efficiency. ● Oversee all incoming transactions for quality control. ● Evaluate complex situations and make decisions which result in positive outcomes for the company, the customer and the employees. ● Maintain, review and respond to daily communication log. ● Review all upcoming appointments and treatments. ● Update entire team with additions or changes to protocols and procedures. ● Attend all staff meetings, product and treatment education classes. ● Manage multiple projects with day-to-day operations ● Report and resolve any malfunctions in equipment and initiate repairs. ● Evaluate time keeping and transaction reports to accurately process payroll, correcting any transaction errors on employee payroll reports. ● Ensure that public and private areas are in impeccable physical condition and well maintained. ● Provide constructive feedback to staff to promote a positive work environment, conduct disciplinary procedures when necessary, ensuring all paperwork is completed on time and accurately. ● Maintain and record in the employee performance log. ● Create and implement company SOPs Training: ● Conduct training for the front of house staff and ensure that all employees have the necessary skills to perform their assigned duties. ● Ensure that the standards of all services and operations performed are as set in the spa training manual. ● Attend training sessions that pertain to guest services whenever required to regularly deliver updated operations knowledge to the team. ● Host monthly front of house meetings to provide operational feedback and update staff on upcoming promotions or changes in operations. ● In conjunction with the Assistant Spa Director & Assistant Spa Manager, implement effective follow up measures to ensure efficiency and optimal staff performance. ● Proactively schedule, supervise, and conduct employee new-hire and on-going training programs. Fiscal Responsibilities: ● Present and review retail and service performance numbers to the on a daily basis. ● Review analysis of data pertaining to financial business performance on a weekly basis. ● Establish and maintain retail targets as a percentage of revenues. ● Assist the retail store with sales, promotions, and merchandising to generate revenue. ● Assist the with preparation of incentives for the front of house team. Operations: ● Oversee daily front of house operations of the spa facility with emphasis on guest services, sanitation, safety, staffing guidance, and support to ensure maximum operational efficiencies. ● Review spa occupancy forecasts and all weekly spa schedules anticipating appropriate staff levels. ● Ensure that inventories are conducted regularly and accurately for all retail and front of house items. ● Assign job tasks to Concierge as suited to their position and ability. ● Interview, hire, train, supervise, and evaluate performance of the Concierge team. ● Review all incoming groups and VIP’s and communicate to each department. ● Work with the Assistant Spa Director & Spa Manager to establish initiatives in regard to human capital, marketing, and sales. ● Evaluate operations and procedures and present improvements for approval. Qualifications/Skills: Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation. Essential: • Ability to satisfactorily communicate in English with guests, co-workers, and management to their understanding., • Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision., • Punctuality and regular and reliable attendance., • Interpersonal skills and the ability to work well with co-workers and the public., • Ability to work a flexible schedule (AM, PM, Weekends & Holidays)., • Demonstrate previous spa concierge and/or other spa work experience and strong work ethic and reliability., • Demonstrate strong customer service and/or sales experience and/or ability to promote and sell services and products., • Demonstrate energy and enthusiasm, motivation and motivational ability., • Demonstrate professional manner, oral and written communication, discretion, and appearance., • Three to five years’ experience in a Spa managerial role., • Bachelor's Degree preferred, • Deep knowledge of Spa operations, services and products., • Ability to effectively handle multiple demands and challenging guest relations issues., • Basic financial skills, including budget, forecast and labor projections., • Ability to interpret and utilize basic business data., • Ability to communicate verbally and in writing to guests, employees and fellow managers., • Familiarity with Hospitality Management Solution (HMS), Excel, Word and Power Point., • Ability to read, write and speak English., • Travel required: Up to 10%, • No set hours; scheduled days and hours will vary based on business need. Essential Physical Abilities: • Endure various physical movements throughout the work areas, such as reaching, extending arms overhead, bending and stooping., • Lifting/Pushing/Pulling/ Carrying required., • Mobility: 50% of shift: May need to walk around the SPA to escort guest, stand to supervise staff in various departments., • Continuous Standing: 20% of time on property may require continuous standing to maintain presence in the Spa or other public spaces., • Environment Physical Job Requirement: Hearing, vision, speech, and literacy., • One-on-one communication with guest, managers and fellow employees., • Must be able to observe condition in the SPA., • May encounter cleaning or other chemicals in the Spa area from time to time., • Must be able to read and generate reports. Must be able to effectively communicate in writing to guests, vendors and fellow employees.

Job Description Join the Glowbar Team: Skincare should be simple, effective, and fit into real life—and that’s exactly what we do! Glowbar is reinventing the facial with custom, 30-minute treatments led by expert estheticians, designed to deliver results without the fluff. Since launching in NYC in 2019, we’ve grown fast, with locations across the Northeast and more on the way. We’re a people-first brand on a mission to help everyone feel confident in their skin—and we’re just getting started. About the Role: The Assistant Studio Manager is the backbone of the studio, ensuring seamless operations and strict accountability across all areas of the business. They manage multiple platforms to stay organized and efficient, with a core focus on scheduling staff to meet business needs, conducting weekly inventory counts, processing monthly purchase orders, and maintaining rigorous oversight of retail and dry goods. In this role, the Assistant Manager spends time at the front desk, engaging with clients and modeling service excellence. They also conduct bi-weekly touchbases with direct reports, reviewing scorecards, attendance, and overall performance. By managing key operational responsibilities, the Assistant Manager allows the Studio Manager to dedicate their time to leading client experience and field marketing efforts. They ensure the studio runs smoothly behind the scenes, so the Studio Manager can focus on driving growth and hospitality at the front of the business. This role requires someone who thrives on structure, precision, and follow-through. Individuals who are not detail-oriented, task-driven, and committed to accountability will not succeed in this position. A Peek Into Your Day (but not limited to): * Work every Tuesday AM shift to conduct a weekly cycle count * Create the schedule monthly but manage request offs and unassigned shifts to protect the business * Daily schedule audit for optimization * Work at the front desk for a minimum of three (3) full shift a week * Manage email, phones, text with support of Studio Guides * Sell memberships * Clean the studio * Laundry and towel mgmt * Monthly in-studio facilities (ops) audit * Manage facilities tickets in platform * Be a systems expert * Develop yourself to be the future studio manager * Lead and develop the careers of a studio team, consisting of Studio Guides; being the direct line manager for the Studio Guide Team * Function as Manager on Duty when Studio Manager is out of studio and providing coverage as needed How We Measure Success * Gross Margin achievement (or COGS % to Revenue) * Studio Revenue * Membership Conversion If all this sounds great, these are things that are required to join: Who We’re Looking For: * 1+ years of leadership or supervisory experience in hospitality (restaurant, retail, hotel, salon/spa, or similar) with a proven track record of delivering superior customer service. * Passion for hospitality and people leadership, with the ability to inspire and motivate a team. * Experience with inventory management, scheduling, and administrative tasks to support smooth studio operations. * Strong customer experience focus, ensuring every client interaction reflects Glowbar’s standards. * Must have the flexibility to work a non-traditional schedule - must have weekend, holiday, and some early morning/midday/late evening weekday availability * Full-time requires 5 days of open availability, including both weekend days * Forward-thinking problem solver who leads with empathy and professionalism. * Enthusiasm for beauty, skincare, and continuous growth in a fast-paced, service-driven environment. Bonus Glow if you bring: * Knowledge of salon/spa operations, standards, and compliance procedures is a plus. Working Conditions: At Glowbar, our studios are active, client-focused environments — and we want you to know what’s involved behind the scenes. Here’s what you can expect physically in this role: * Frequent standing, walking, and movement throughout the entire shift * Bending, reaching, twisting, and lifting (up to 15 pounds) — including merchandise, laundry, and back-of-house supplies * Climbing up and down stairs during shift operations * Remaining mobile and on your feet for the full duration of your shift (shift lengths may vary) * Exposure to varying temperatures and humidity levels, particularly in laundry or supply areas * Performing operational tasks such as restocking, organizing supplies, and light cleaning * Required to work weekends, evenings and holiday to support our client demand Your Glow Package includes: * Bonus eligible * Medical, dental & vision insurance (FT Only- mostly covered by Glowbar) * Disability, accident, critical illness & life insurance * Employee Assistance Program (EAP) for mental wellness * Paid Time Off (FT Only), Sick Leave, and Holidays * Reliable schedules that respect your time * Annual Glowbar Membership + 2 guest passes * Employee discounts on skincare products + Friends and family discounts * Commuter benefits * Referral bonuses for bringing new glow-getters to the team * Discounts on lifestyle brands, restaurants, theme parks, and more Because when you feel supported, your GLOW is unstoppable

Job Description Join the Glowbar Team: Skincare should be simple, effective, and fit into real life—and that’s exactly what we do! Glowbar is reinventing the facial with custom, 30-minute treatments led by expert estheticians, designed to deliver results without the fluff. Since launching in NYC in 2019, we’ve grown fast, with locations across the Northeast and more on the way. We’re a people-first brand on a mission to help everyone feel confident in their skin—and we’re just getting started. About the Role: The Assistant Studio Manager is the backbone of the studio, ensuring seamless operations and strict accountability across all areas of the business. They manage multiple platforms to stay organized and efficient, with a core focus on scheduling staff to meet business needs, conducting weekly inventory counts, processing monthly purchase orders, and maintaining rigorous oversight of retail and dry goods. In this role, the Assistant Manager spends time at the front desk, engaging with clients and modeling service excellence. They also conduct bi-weekly touchbases with direct reports, reviewing scorecards, attendance, and overall performance. By managing key operational responsibilities, the Assistant Manager allows the Studio Manager to dedicate their time to leading client experience and field marketing efforts. They ensure the studio runs smoothly behind the scenes, so the Studio Manager can focus on driving growth and hospitality at the front of the business. This role requires someone who thrives on structure, precision, and follow-through. Individuals who are not detail-oriented, task-driven, and committed to accountability will not succeed in this position. A Peek Into Your Day (but not limited to): * Work every Tuesday AM shift to conduct a weekly cycle count * Create the schedule monthly but manage request offs and unassigned shifts to protect the business * Daily schedule audit for optimization * Work at the front desk for a minimum of three (3) full shift a week * Manage email, phones, text with support of Studio Guides * Sell memberships * Clean the studio * Laundry and towel mgmt * Monthly in-studio facilities (ops) audit * Manage facilities tickets in platform * Be a systems expert * Develop yourself to be the future studio manager * Lead and develop the careers of a studio team, consisting of Studio Guides; being the direct line manager for the Studio Guide Team * Function as Manager on Duty when Studio Manager is out of studio and providing coverage as needed How We Measure Success * Gross Margin achievement (or COGS % to Revenue) * Studio Revenue * Membership Conversion If all this sounds great, these are things that are required to join: Who We’re Looking For: * 1+ years of leadership or supervisory experience in hospitality (restaurant, retail, hotel, salon/spa, or similar) with a proven track record of delivering superior customer service. * Passion for hospitality and people leadership, with the ability to inspire and motivate a team. * Experience with inventory management, scheduling, and administrative tasks to support smooth studio operations. * Strong customer experience focus, ensuring every client interaction reflects Glowbar’s standards. * Must have the flexibility to work a non-traditional schedule - must have weekend, holiday, and some early morning/midday/late evening weekday availability * Full-time requires 5 days of open availability, including both weekend days * Forward-thinking problem solver who leads with empathy and professionalism. * Enthusiasm for beauty, skincare, and continuous growth in a fast-paced, service-driven environment. Bonus Glow if you bring: * Knowledge of salon/spa operations, standards, and compliance procedures is a plus. Working Conditions: At Glowbar, our studios are active, client-focused environments — and we want you to know what’s involved behind the scenes. Here’s what you can expect physically in this role: * Frequent standing, walking, and movement throughout the entire shift * Bending, reaching, twisting, and lifting (up to 15 pounds) — including merchandise, laundry, and back-of-house supplies * Climbing up and down stairs during shift operations * Remaining mobile and on your feet for the full duration of your shift (shift lengths may vary) * Exposure to varying temperatures and humidity levels, particularly in laundry or supply areas * Performing operational tasks such as restocking, organizing supplies, and light cleaning * Required to work weekends, evenings and holiday to support our client demand Your Glow Package includes: * Bonus eligible * Medical, dental & vision insurance (FT Only- mostly covered by Glowbar) * Disability, accident, critical illness & life insurance * Employee Assistance Program (EAP) for mental wellness * Paid Time Off (FT Only), Sick Leave, and Holidays * Reliable schedules that respect your time * Annual Glowbar Membership + 2 guest passes * Employee discounts on skincare products + Friends and family discounts * Commuter benefits * Referral bonuses for bringing new glow-getters to the team * Discounts on lifestyle brands, restaurants, theme parks, and more Because when you feel supported, your GLOW is unstoppable