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Job Description Job title: Director of Social Services Reports to: Program Director FLSA Status: Exempt / Full Time Date Issued: April 2021 POSITION SUMMARY: The Social Services Director is responsible for supervision and staff development, program planning and development, and client services. The essential functions of the job include, but are not limited to the duties listed in the job description. DUTIES AND RESPONSIBILITIES: • Responsible for providing orientation to casework staff (Caseworkers, Housing specialists, Residential Aides), and instruct staff on social services policies and procedures., • Supervises day to day operations and clinical staff, • Provides Administrative and programmatic supervision to case management and residential aide staff., • Facilitates regular case conferences and conducts weekly staff meetings., • Completing Reports for DHS (SOTA, Quarterly and 5/6 reports), • Completing Monitoring Instrument CAP, • Joining the 11 AM conference call with DHS, • Assigns cases to case managers and schedules work according to priority., • Audits client records and ensures compliance with DHS and HPCDC, regulatory, funding agency requirements and guidelines., • Assesses, trading and coaches case managers, housing specialist and residential aides on work assignments and community resources., • Supervises and documents incident reporting and distributes related notices within 24 hours., • Reviews services plans, program notes, and other required client documentation to ensure comprehensiveness and compliance with HPCDC and regulatory agency requirements. Signs off on final documents prior to filing client charts., • Ensures housings documentations is completed in a timely manager for submission to housing providers., • Manages caseload in the absence of the Case Manager., • Prepares and submits required reports and statistics in a timely manner., • Prepares staff schedules and monitors payroll., • Supervises client databases to ensure accuracy of client information., • Evaluate staff work performance per agency policy and professional standards., • Review disciplinary actions and administer performance reviews for social services staff., • Develop staff training curriculum., • Is on call to address emergency needs on a 24-hour basis. PROGRAM PLANNING AND DEVELOPMENT • Establishes service linkages with community resources, both public and private., • Develops tools and procedures to measure achievement and target goals., • Assess improvements in service delivery proves. Identify, recommend and implement necessary changes with supervisor., • Work with Administrative team, to develop funding proposals for existing and new services., • Utilize and ensure compliance with the Quality Assurance program for Social Services. CLIENT SERVICES • Work with IT team, ensure utilization and monitor client case tracking system., • Responsible for monitoring client statistics and ensuring timely delivery of reports to Program Director., • Responsible for the daily operation of client services and for developing a supportive environment for staff and consumers., • Recommends and develops policies and procedures to enhance social services program performance. Employee may be required to carry out additional duties as assigned by Supervisor. ADDITIONAL JOB FUNCTIONS: • Adheres to all policies and procedures, including those prescribed in the Highland Park CDC Employee Handbook., • Maintain confidentiality and do not disclose information learned through the course of the job with people other than those who need to know including employee information, financial information, client information, etc. COMPETENCIES: To perform the job successfully, an individual demonstrates the following competencies. • Customer Service Orientation: Manages difficult or emotional situations with internal and external stakeholders; Responds promptly to customer needs; Responds to request for service and assistance. Maintains and communicates a positive “can do” attitude with internal and external stakeholders., • Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Uses reason when dealing with emotional topics., • Systems Thinking: Demonstrates an ability to (a) see how organizational systems (e.g., internal/external conditions, processes, people) interact and influence each other, and (b) how these systems create and contribute to specific issues (e.g., high voluntary turnover) and strengths (e.g., strong customer focus)., • Planning / Organization: Prioritizes and plans work activities; Uses time efficiently: Plans for additional resources; Develops realistic action plans. Leverages tools to manage workflow and reprioritizes accordingly., • Service and Teamwork - Understands the needs and wants of the organization, customers, co-workers and supervisors in order to provide accurate, complete and timely service and to further the mission, values and goals of the organization., • Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification., • Written Communication: Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information., • Ethics: Treats people with respect: Inspires the trust of others; Works with integrity and ethically; Upholds organizational values., • Dependability: Follows instructions; Responds to management direction; Takes responsibility for own actions; Keeps commitments., • Initiative: Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. QUALIFICATIONS: To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and / or ability required. • Minimum Required Education & Experience:, • Bachelor’s Degree in Social work or related field, • Certification in First Aid, CPR, • Strong written and verbal communication skills, • Strong interpersonal skills and the ability to work independently or in a team setting, • Strong team building and coaching skills and resourcefulness., • Strong computer skills, • Experience with homeless and mentally ill population., • Preferred Education & Experience:, • Masters degree in clinical field (MSW preferred., • 2 years related experience of clinical and supervisory experience., • Previous work experience with homeless population, MICA, or Veterans community, • Foreign languages a plus, • Computer Skills:, • Proficient in computer software programs (Word, Excel, Power Point, CARES, etc.), • Language skills:, • Excellent verbal and written communication skills. Reads and comprehends simple instructions, short correspondence, and memos; Writes simple correspondence; Presents information in one-on-one and small groups situations outside stakeholders, clients and other employees., • Bilingual is preferred

If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at recruitment@housingworks. Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare

Certified Occupancy Specialist (COS) or Assisted Housing Manager (AHM) or equal designation required. Income Certification Specialist (Affordable Housing). WSFSSH is seeking a motivated and dedicated Income Certification Specialist for a campus of 3 buildings consisting of 320 units in the Mott Have

EqualAccess is partnering with a long-standing, mission-driven property management company specializing in affordable housing across New York City. Our client manages a diverse portfolio—including LIHTC, HUD, Section 8, and supportive housing—and is deeply committed to regulatory compliance, res

Concern Housing is seeking a Substance Use Disorder Specialist to be responsible for providing support and assisting the supportive tenants recovering from substance use issues at various stages of change. Concern Housing is a non-profit agency committed to helping individuals and families to live i

EqualAccess is partnering with a long-standing, mission-driven property management company specializing in affordable housing across New York City. Our client manages a diverse portfolio—including LIHTC, HUD, Section 8, and supportive housing—and is deeply committed to regulatory compliance, res

Also, the incumbent will be responsible for the accurate and timely processing and reviewing all Housing Assistance Payment (HAP) transactions for the Public Housing Authority (PHA) Housing Choice Voucher (HCV) Program. Experience working in a Housing Choice Voucher Program or similar program, requi

The New York City Housing Development Corporation (HDC) is a public benefit corporation and the nation's largest municipal Housing Finance Agency. HDC's programs support the construction and preservation of multi-family affordable housing in New York City. Position Type: Full Time/Exempt Salary Rang

Income Certification Specialist (Affordable Housing). Certified Occupancy Specialist (COS) or Assisted Housing Manager (AHM) or equal designation required. WSFSSH is seeking a motivated and dedicated Income Certification Specialist for a campus of 3 buildings consisting of 320 units in the Mott Have

Area of Talent: Compliance/Affordable Housing/Low Income Housing Tax Credit Position Type: Full-time/Exempt Salary Range: $68,000 to $74,000 annually Office Location: NYC/Financial District Position Summary The Compliance Specialist reports to the Assistant Vice President of Compliance and is respon

The Recruitment Specialist is a full-cycle recruiting professional within the Housing Works People Operations team, responsible for supporting hiring efforts across multiple departments. Housing Works does not request prior salary information during the hiring process. Housing Works requires employe

The Occupancy Specialist's chief responsibility is to maintain a high occupancy rate at buildings owned and/or managed by WSFSSH and conduct all duties in compliance with Low Income Housing Tax Credit guidelines, subsidy guidelines, and equal housing opportunity laws. Minimum of 2 years of experienc

EliseAI is looking for a Customer Education Specialist to ensure a seamless onboarding process and transition for our clients as they adopt our products.

Department of Housing and Urban Development is to foster strong communities by supporting access to quality, affordable housing, expanding the housing supply, and unlocking homeownership opportunities for the American people. Department of Housing and Urban Development (HUD). As a HR Specialist (Sen

As a Customer Success Specialist, you will support our customer success team. At EliseAI, we're improving the industries that matter most: housing and healthcare.

The Affordable Housing Program Specialist will oversee and execute the affordable housing compliance process for a portfolio of residential properties. Affordable Housing Program Specialist. Utilize Affordable Housing software to collect required documentation and determine eligibility for affordabl

Bilingual proficiency in English and Spanish is preferred as it helps support clear communication, accurate documentation, and equitable access to housing services for all residents. Familiarity with affordable housing programs (LIHTC, HUD, etc. Knowledge of Fair Housing regulations.

To achieve its mission, New Destiny builds and manages housing with on-site services; offers innovative programs that assist survivors in finding and retaining affordable housing; and works to expand access to permanent housing resources for survivors. The Compliance Specialist supports the daily op

Develop linkages with supportive housing programs, NYCHA, real estate companies, low-income affordable housing landlords etc. The Monument provides transitional housing to single adults experiencing homelessness with the goal of permanent housing. Coach clients going on housing interviews.

Camba Inc in New York City is seeking an Assistant Program Director to assist homeless individuals in achieving permanent housing. The role focuses on developing Independent Living Plans, managing client resources, and conducting housing workshops.

Overview Housing Specialist is a non-exempt position working out of a 125 men’s homeless shelter located in Manhattan, NY. Prepares housing packages (HRA’s 2010E Application, General Population Housing Packages, HUD VASH Application Process, HPD Section 8 Process, CityFHEPS, etc. Create and mai

Develop curriculum to address clients’ Housing and Independent Living related needs including, permanent housing search process and options. Conduct housing search efforts for each housing ready client referred (i. Review all approved housing packages to determine appropriateness of housing provid

An established industry player is seeking a dedicated Housing Specialist to join their team. This role focuses on ensuring housing readiness for clients by providing essential training and developing permanent housing options. The position is vital in supporting families experiencing homelessness an

Principal Duties and Responsibilities Under the general supervision of the Supervisor of Family Services, Housing Specialists are expected to perform the following principal duties and responsibilities. Research and identify other agencies, organizations, realty companies as well as local and state

We are in search of new talent in the following position… Position: Housing Specialist The Housing Specialist assures housing readiness of clients by implementing appropriate trainings and developing permanent housing options in both public and private sectors. Housing Specialist Principal Respo

Hourly We are seeking a Housing Specialist who will be responsible for permanent housing placement for all housing-ready individuals in the shelter. Housing Specialist Regular Full-Time Bronx, NY, US 30+ days ago Requisition ID: 1256 Salary Range: $25. The position involves various tasks that i

A leading housing solutions provider in Pennsylvania seeks a Leasing Consultant to enhance customer relations, support occupancy goals, and comply with Fair Housing policies.

The role includes leasing apartments, conducting tours, and ensuring compliance with Fair Housing standards.

Duties & Responsibilities Assist clients in securing entitlements, establish and monitor savings accounts, prepare clients for housing interviews and arrange housing appointments. Mon-Fri 9am-5:30pm Qualifications Experience in processing housing applications, such as NYCHA, Section 8, and NY/NY r

Key qualifications include fluency in English and Spanish, experience with Yardi, and knowledge of affordable housing programs. EqualAccess is seeking a Leasing & Recertification Specialist for their Bronx office.

Responsibilities Assist Independent Living Specialists to obtain supportive housing for clients. Knowledge of NY/NY supportive housing system strongly preferred. Escort clients to medical, benefits, and housing-related appointments.

Develop curriculum to address clients’ Housing and Independent Living related needs including, permanent housing search process and options. Conduct housing search efforts for each housing ready client referred (i. Review all approved housing packages to determine appropriateness of housing provid

Housing Services Administration is a division of New York City’s Department of Social Services that oversees housing stability and rehousing efforts. Support and train providers on housing procedures and documentation requirements, and follow up regularly to ensure progress toward housing placemen

Hudson Guild seeks a Supportive Housing Specialist to provide essential social services and case management for tenants in Supportive Independent Housing.

Utilize the DHS Client Assistance and Re-housing Enterprise System (CARES) to ensure that all information is updated in the system in a timely fashion as required by DHS Document and follow-up on all housing appointments and permanent housing applications Verify all housing rejections, including t

You will identify permanent housing options, develop and maintain a database of housing resources, conduct individual sessions and support groups around housing issues, and provide referrals, advocacy, follow-up, and assistance with housing applications. Summary Are you ready to join a dynamic team