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Job Description Certified Nursing Assistant (CNA) – $25–$30/hour | All Shifts | NYC Hospital System Locations: Manhattan, Brooklyn, Queens, Westchester Pay Rate: $25–$30/hour Facility Type: Acute Care Hospital Employer: Major NYC Hospital Network We’re hiring Certified Nursing Assistants (CNAs) for full-time roles across a large, reputable hospital system serving Manhattan, Brooklyn, Queens, and Westchester. These are solid inpatient positions offering consistent hours, competitive pay, and the chance to support diverse units within a leading hospital environment. Available Shifts: • Day Shift: 7:00 AM – 3:00 PM, • Evening Shift: 3:00 PM – 11:00 PM, • Assist patients with daily living activities including bathing, dressing, toileting, and meals, • Take and document vital signs including temp, pulse, respirations, BP, and oxygen saturation, • Support safe mobility, turning, repositioning, and transfers, • Provide comfort, emotional support, and continuous observation as assigned, • Assist RNs with patient care tasks and documentation, • Maintain clean, safe patient rooms and unit spaces, • Observe and report changes in patient condition immediately, • Active NYS Certified Nursing Assistant credential from an approved accredited Nurse Aide training program, • Minimum 1 year of inpatient hospital experience required, • High school diploma or GED, • Competitive Pay: $25–$30/hour, • Multiple NYC locations, • Supportive hospital leadership and strong clinical teamwork, • Consistent scheduling across all shifts

Our enterprise-level client is seeking to add multiple Desktop Support Specialists to the team in New York City. Please see below for full details- Job Notes: -- 6-month contract / extensions possible and perm conversion are possible, but not guaranteed -- Onsite in New York City – on Vesey St. in New York, NY 10281 -- Shift available - 1-11pm ET / Monday - Friday (required) -- Candidates with Financial Sector experience preferred. -- Strong customer service skills required. Pay Rate = $27 w2 per hour plus benefits Schedule - Must be available for both shifts 8:30am-5:30pm & 1pm-11pm Monday - Friday, with occasional OT opportunities in the evenings and weekends. From the client: Must have IMAC (Install, Add, Move, Change) experience, PC Imaging, and Inventory Management at minimum to qualify. Key Responsibilities: -Provide deskside support for end users including IMAC (Install, Move, Add, Change) activities -Reimage and deploy PCs as part of refresh or break/fix processes -Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals -Support users with Office 365 applications and Windows OS issues -Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools -Collaborate remotely with team members across other locations to resolve complex issues -Perform basic hands-and-feet network support: check switch power status, create console sessions as directed -Ensure timely and professional communication with end users and team leads Technical Environment & Minimum Requirements: -Strong experience supporting Windows desktop environments -IMAC, PC Imaging, and Inventory Management experience required. -Proven hands-on experience with Office 365 at the deskside level -Basic knowledge of device imaging, reimaging, and PC deployment best practices -Excellent problem-solving and customer service skills Nice to Have: -Experience using ServiceNow or similar ticketing systems -Familiarity with Windows Autopilot deployments -Hands-and-feet network support (switch checks, console sessions) Certifications: -Certifications such as A+, MCP, or ITIL are a plus but not required Why Work with Merge IT? We don’t just connect people with jobs, we connect top IT talent with game-changing opportunities at some of the biggest names in tech, finance, healthcare, and more. Our team is passionate about helping you land the role that propels your career forward. Let’s Stay Connected Want insider access to hot jobs, career tips, and industry trends? Follow us @MergeITLLC on Instagram, Facebook, and Twitter, or check us out here: . You’ll be the first to know when that perfect role opens up. Be You. With Us. Merge IT is an equal opportunity employer. We value diversity in all forms and are committed to creating a workplace where everyone can thrive. All employment is subject to verification of eligibility to work in the U.S. per federal law. Your next opportunity starts here. Let’s make it happen.

Inclusively is partnering with a global professional services company to hire a Tech Support Analyst. Please note: this role is NOT an internal position with Inclusively but with the partner company. ABOUT INCLUSIVELY Inclusively is a digital tech platform that empowers job seekers with disabilities, caregivers, and veterans by using Success Enablers–accommodations and personalized workplace modifications that help all job seekers reach their full potential and excel. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD). Create your profile, select Success Enablers, and connect to jobs from our partnered employers who are committed to creating diverse and inclusive teams. When registering, you must acknowledge that this platform is for people with disabilities, caregivers, and veterans. However, Inclusively does not require candidates to disclose their specific disability to join the platform. You Are: The Information Technology Shared Services group is an internal Global IT organization for the company. We run the daily IT operations in our U.S. offices, including our Solutions/IT Tech bars, workstation support, AV support, network infrastructure support, high profile meeting support, inventory management, ticket/incident management, with a high level of face to face customer interaction. The Work: • Provide service to customers at our Solutions bars resolving technology issues on our laptops, • Provide weekly laptop inventory to our inventory management group, • Provide customer support floor walks to engage with customers, • Develop strong relationships with clients and gain the trust of key advisors, • Engage in small local projects such as maintenance and repairs of technology, • Continue to learn and develop your technical skills and business expertise, • Continue to learn and develop your AI skills and capabilities This role may require some after hours or weekend work for maintenance activities that cannot be completed during office hours. This role may require a minimum amount of local travel. Note: This role is full time in the office in NYC without the option to work remotely, as you will be working directly with the company's employees at our IT Solutions bars. Here's What You Need • Minimum 1 years experience with Customer Technical Support, • Minimum 1 years experience with Customer Experience Management., • Minimum of 1 year of experience in Service Desk or Desktop Support, • Minimum of 1 working with ITIL software such as Service Now or Remedy, • Familiarity with enterprise collaboration platforms such as Microsoft Teams, Google Meets, Zoom and Webex, • Hands on Microsoft Windows 10, Windows 11, OSX and 0365 support experience, • Strong communication skills to interface with non technical stakeholders, senior leadership and executives, • High School Diploma or GED Bonus Points If: • Comp TIAA Certifications, • ITIL Foundations Certification, • Customer Satisfaction experience, • Quality Assurance QA experience Hourly Salary Range $21.39 to $49.57

System Engineer NYC-Based Hedge Fund / Midtown Manhattan Firm Overview Our client, a dynamic NYC based hedge fund / investment management firm, is seeking a System Administrator to join its in house technology team. The firm offers an incredible suite of benefits, including profit sharing, fully paid health, dental and vision benefits and the chance to learn and grow alongside an incredible team of technologists. As a System Engineer, you’ll work closely with all areas of the IT organization and other internal stakeholders to provide both onsite and remote support, maintain system uptime, and contribute towards IT projects and Information Security initiatives. Core Responsibilities: • Provide day-to-day support for end users across Windows and Mac environments, troubleshooting desktop, laptop, and mobile device issues, • Deploy and configure new workstations, manage software and application installations, and administer company devices using Microsoft Intune, • Oversee employee onboarding and offboarding, including IT orientations, account provisioning, and hardware setup, • Troubleshoot and support widely used software platforms such as Microsoft 365, SharePoint, Bloomberg, Adobe, Zoom, and Microsoft Teams, • Maintain detailed documentation of help desk tickets to support root cause analysis and ongoing issue resolution, • Assist with research and initiatives related to information security, and support broader IT infrastructure and technology projects as needed Qualifications: • Bachelor’s degree in Information Technology, Computer Science, or a related field preferred, • 6+ years of experience in IT support or system administration within a fast-paced professional environment (Financial Services Preferred, but not required), • Proficiency in Windows 10/11, Windows Server (2016/2019/2022), • Familiarity with Microsoft Intune, Azure, and PowerShell strongly preferred, • Solid understanding of networking concepts and information security best practices, • Excellent problem-solving skills, strong communication abilities, and a collaborative, team-oriented mindset, • Highly organized with strong attention to detail and a commitment to providing high-quality user support

THIS ROLE WILL BE ONSITE 3 DAYS PER WEEK IN MANHATTAN. NO H1S OR 3RD PARTIES. SENIOR IT SUPPORT ENGINEER New York, NY Position Description Position Summary This is a customer oriented support role centered on providing basic to advanced technical support for end user desktop, laptop, mobile device, application and peripheral installation, configuration and issues. Technologically proficient individual open to interact with users live or through other digital communication methods to provide guidance, troubleshooting and issue resolution. The Senior IT Support Engineer's ability to deliver on and resolve technology requests, tasks, and projects is an important part of this position. A good understanding and working experience managing and supporting IT infrastructure, systems, servers, networks, security, computers, mobile devices, technology products and software combined with problem solving abilities to diagnose and resolve issues are important criteria to succeed in this position. Responsibilities • User Support Provide onsite and remote assistance for technical requests, diagnose, troubleshoot and resolve issues, communicate progress, follow up and ensure completion of support tickets., • Monitor and track support requests in the helpdesk ticketing system, and document issues and their resolution., • Train users on use of supported hardware, software and services within department and organizational guidelines and standards., • Provide after-hours/on-call support as needed., • Provide more in-depth troubleshooting for complex issues and administration for advanced technical requests that cannot be resolved through first-level or second-level support., • Hardware Support Set up, test, deploy and maintain computer laptops, desktops, printers, mobile devices, office phones and conference room audio/video equipment., • Hands on experience with:, • Data center IT infrastructure components and systems,, • LAN and WLAN networking hardware, and, • Security appliances and hardware., • Software Support Administer Microsoft Windows Server OS and Server based applications., • Administer corporate based server side applications, SAAS / cloud administrator portals, network and storage appliances and systems., • Set up , test, deploy and maintain corporate standard computer software., • Set up, test, deploy and maintain computer patch management solution., • Maintenance Perform user hardware and software version upgrades, security patches, firmware updates, equipment refreshes / replacements and optimizations., • Keep physical and virtual computer patterns and images up-to-date with latest security patches and software versions., • Documentation Create, follow, and maintain detailed documentation of IT processes, procedures and checklists, and update knowledge base to ensure optimal efficiency and consistency in operations and project delivery., • Submit documentation of issues, troubleshooting steps taken and their resolution, and new practices in the internal knowledge base., • Conduct user training, gather feedback, and update training guides as needed., • Inventory Enter new hardware equipment details, software, and services license information., • Track changes, replacements, and repairs., • Set up, test, deploy and maintain corporate asset management tool., • Additional Responsibilities Learn new technologies as required for tasks, projects and to administer department and organization functions., • Handle potential security threats and events with a higher priority., • Lead desktop support related projects such as operating systems migrations, software upgrades, patch management and hardware upgrades., • Coordinate with external vendors for requests, tasks, projects and escalated issues., • Research new technologies and tools to improve desktop support capabilities, efficiency, and security., • Locate opportunities for areas that can be automated to improve team efficiency and user experience. Qualifications • User Support Experience delivering technical customer support interactions in-person and / or remotely., • Experience responding to new or open support tickets received from various communication methods such as: email, phone, texts, walk-ins, chat tool and/or video call., • Experience applying intermediate to advanced technical capabilities to diagnose and resolve issues., • Hardware Support Experience supporting:, • Desktops, laptops, and accessories (monitors, docking stations, webcams, USB devices) running Windows,, • Mac desktops, Macbooks, and iOS devices,, • Client printers and Canon copiers a plus, and, • Android and iOS phones and tablets., • A plus to have experience assisting with, managing and supporting data center IT infrastructure and components such as: network equipment, security appliances, server hardware, storage appliances or arrays, UPS, PDUs, environmental monitoring devices., • Software SupportExperience creating user accounts, user groups, assigning and maintaining resource permissions across Microsoft server applications, Windows-based server applications and stand-alone appliances, devices and systems., • Experience administering and supporting Windows Server OS., • Experience administering Active Directory and Microsoft Exchange at a basic or intermediate level., • Experience administering and supporting Windows based File Servers and Print Servers., • Experience managing telecom PBX platforms such as Avaya IP Office., • Experience supporting remote access solutions such as VMware Horizon virtual desktops and Citrix VPX/VPN endpoints., • Experience supporting Email Filtering Gateways such as Mimecast., • Experience managing security endpoint portal such as Sophos., • Experience supporting Windows 10/11 and Mac operating systems., • Experience supporting some or all of current corporate standard software: Microsoft Office, Microsoft 365, Zoom, Adobe Acrobat, Edge/Chrome/Firefox Web Browsers, Endpoint agents., • Experience working with computer remote control solutions., • Experience supporting corporate computer imaging solutions such as SmartDeploy., • Experience managing door access control solutions., • Maintenance Experience performing Windows and Mac updates process for individual machines or using a patch management solution., • Experience testing updates and patches before wider deployment to all computers., • Experience configuring patch management solutions., • Documentation Experience entering, editing and maintaining documentation or internal knowledge base solutions or structured and organized manual methods., • Experience creating, drafting, updating and maintaining advanced technical checklists, processes, and user facing guides, manuals and how to's., • Inventory Experience managing inventory with an asset management tool or Excel. Requirements • 8+ years of technical user support experience., • Experience in small to medium-scale environments (under 100 people) preferred., • Boutique financial services, law firm, or family office experience preferred., • Strong interpersonal skills., • Bachelor's degree required, preferably in information technology or related field., • Commitment to delivering timely and professional service to executives., • Strong foundational knowledge in diverse technical platforms., • Demonstrated ability to prioritize work and to complete projects on time., • Experience in highly secure and confidential environments; commitment to maintaining discretion and confidentiality., • Excellent communication skills, both verbal and written., • Must be a service-oriented, team-player eager to respond to requests and assist colleagues at all levels., • Demonstrated strong organizational skills and exercises attention to detail., • Demonstrated ability to collaborate well with others or work independently as the situation warrants., • Commitment to professional ethics and integrity., • Punctuality and regular attendance in office., • In order to build productive relationships across the organization and to ensure effective collaboration, this role requires in-person presence in accordance with the organization's hybrid schedule of working in the office three days per week. #PRITechJobs

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India. We are seeking a highly skilled JavaScript-focused QA Engineer with strong SDK testing experience and hands-on expertise in manual and exploratory testing. This role is heavily focused on functional QA, but we are looking for someone who is familiar with automation concepts - or eager to grow in that direction. Experience with Gherkin, Cucumber, and modern testing practices is essential. The Android team has already progressed significantly into automation, so this position will collaborate closely with them while still performing predominantly manual testing across web, mobile, and OTT platforms. This is an excellent opportunity for someone who is also interested in software development and wants to progress into a more technical QA or automation role over time. This is a hybrid position, working on-site Monday through Thursday and remotely on Fridays Responsibilities • Execute manual, regression, smoke, and sanity testing across web, mobile, SDKs, and OTT devices., • Test JavaScript-based SDK implementations, validate integrations, and ensure functional reliability across platforms., • Design, review, and enhance test cases for both domestic and international use cases., • Create and execute release regression test verification for code deployments and app store submissions., • Develop "out-of-the-box" test scenarios using market-specific knowledge and product behavior., • Participate in daily Agile ceremonies and collaborate with remote/offshore teams., • Support triage processes for live production issues; identify severity, impact, and prioritization., • Document, track, and manage bugs through lifecycle using Jira or similar tools., • 5+ years of QA experience, including web, mobile, and OTT application testing., • Strong JavaScript testing background, particularly around SDK validation., • SDK testing experience is required., • Gherkin and Cucumber experience is required., • Experience with test management tools (TestRail, Xray, Quality Center, Jira, Confluence)., • Experience testing dynamic web applications and connected device/OTT platforms (tvOS, Roku, Fire TV, Android TV, gaming consoles, etc.)., • Experience with REST API testing tools such as Postman or SOAPUI., • Knowledge of video playback, DRM, CDN, SSL, firewalls, and streaming technologies., • Proficiency with Charles Proxy, Splunk, or other logging/debugging tools., • Exposure to automation frameworks (Selenium, Cypress) or strong interest in learning automation., • Experience with mobile automation (BrowserStack, Appium, Espresso)., • Understanding of DevOps concepts (pipelines, CI/CD preferred)., • Previous work with desktop, mobile, or OTT development/support., • Strong interest in software development and continuous technical growth., • Ability to self-manage, prioritize, and execute under tight deadlines., • Medical coverage and Health Savings Account (HSA) through Anthem, • Dental/Vision/Various Ancillary coverages through Unum, • 401(k) retirement savings plan, • Paid-time-off options, • Company-paid Employee Assistance Program (EAP)

Level 1 IT Technician Office: Long Island City, NY (daily travel to client sites in NYC required) Company: TEC Building Systems LLC | ___ Salary range: $55,000 – $65,000 Reports to: Basim Sharhan, IT Manager Recruiter: Kate Lewis, People Ops Program Manager Please apply on LinkedIn and send resume and cover letter to OVERVIEW TEC Building Systems is seeking a Level 1 IT Technician to join our growing team. In this role, you’ll design, maintain, and troubleshoot the hardware and software of our customers’ building management systems. You’ll provide technical support both in-house and on-site, perform upgrades and preventive maintenance, and assist with training non-technical staff in troubleshooting techniques. This position requires daily travel to client sites throughout New York. Applicants must hold a valid driver’s license. RESPONSIBILITIES • Perform preventative maintenance on servers and workstations at customer sites, • Install and configure desktop and laptop computers, peripherals, and related hardware, • Integrate devices into network environments and test software applications, • Provide Tier 1 hardware and software support for Windows devices, • Deliver on-site technical support and ensure client satisfaction during deployments, • Document all work assignments, resolutions, and client approvals, • Provide help desk support: problem determination, documentation, diagnostics, resolution, and ticket escalation, • Troubleshoot hardware, software, and connectivity issues for end users, • Support users with MS Office, antivirus tools, mobile devices, and peripherals, • Use remote desktop software to resolve issues or walk clients through solutions, • Act as a liaison between customers and internal IT staff for accurate problem interpretation, • Maintain accurate ticketing and reporting in the help desk system QUALIFICATIONS Required: • Experience: Minimum 1+ year of frontline IT support (help desk, service desk, or equivalent)., • Customer Service: Strong interpersonal, customer service, and follow-up skills with a focus on user satisfaction., • Communication: Excellent written and verbal communication, including the ability to explain technical concepts to non-technical users., • Work Style: Self-motivated, reliable, and able to work independently while managing multiple priorities., • Operating Systems: Hands-on troubleshooting experience with Microsoft Windows 10 and Windows 11; familiarity with Windows Server 2016/2019., • Software & Applications: Proficiency with Microsoft 365/Office 365 suite, endpoint security/antivirus tools, and common business applications., • Hardware & Peripherals: Experience supporting desktops, laptops, printers, scanners, and mobile devices (iOS/Android)., • Networking: Basic understanding of TCP/IP, DNS, DHCP, and VPN concepts., • Documentation: Strong documentation, ticketing, and research skills; experience with ITSM platforms (e.g., ConnectWise, ServiceNow, or similar) is a plus., • Licensing & Compliance: Awareness of data security, acceptable use, and basic IT compliance practices., • Other: Valid driver’s license and ability to travel daily within the New York metropolitan area. Preferred (Nice to Have): • CompTIA A+, Network+, or equivalent certification., • Exposure to Active Directory (user accounts, password resets, group membership)., • Experience with remote support tools (TeamViewer, AnyDesk, RDP, etc.)., • Familiarity with basic IT asset management and inventory tracking. WHY JOIN TEC? Since 1981, TEC Building Systems has been a trusted leader in building automation. Based in Long Island City, we design and deliver custom control solutions for New York’s most iconic projects. At TEC, you’ll join a collaborative, future-focused team with opportunities for growth, training, and long-term career development.

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India We are seeking an experienced Quality Engineer to join the Technology Digital Operations team. This role is ideal for a highly detail-oriented QA Engineer or seasoned QA tester who excels in validating digital applications and ensuring exceptional user experiences across web, mobile, and OTT platforms. The ideal candidate brings deep testing expertise, strong communication skills, and a passion for maintaining the highest quality standards in a fast-moving digital environment. Responsibilities Core QA and Testing • Design and review test cases based on US and international market requirements., • Proactively expand test coverage by incorporating creative, "out-of-the-box" testing scenarios that a skilled QA tester would anticipate., • Perform regression, smoke, and sanity testing across a suite of OTT and digital devices., • Conduct standard release regression validation for successful production deployments and app store submissions., • Monitor and validate live digital product performance in production environments., • Participate in Agile ceremonies (daily standups, planning, retrospectives)., • Support remote teams, triage issues, and determine priority of tasks., • Manage and track defect creation, updates, and status throughout test execution., • 5+ years experience in QA processes and test management tools (Test Rails, QC, Xray, Jira, Confluence)., • Experience with website support and dynamic content testing., • Familiarity with Agile methodologies and SDLC., • Experience testing web, mobile, connected devices, and OTT applications., • Knowledge of connected/OTT platforms (tvOS, Roku, Fire TV, Android TV, Xbox, PS4, etc.)., • Experience with REST API testing using Postman or SOAPUI., • Experience validating applications with video/media playback., • Strong skills in planning QA/UAT and coordinating with cross-functional teams., • Understanding of networking, SSL, firewalls, CDN, and DRM., • Experience with Charles Proxy, Splunk, or similar log analysis tools., • Prior experience with desktop, mobile, connected device, or OTT development/support., • SDK testing experience., • Strong foundations in manual testing, • Strong experience in iOS/Apple testing, preferrable in media/entertainment and/or video streaming environment, • Familiarity with automation frameworks (Selenium, Cypress)., • Experience with mobile automation tools (BrowserStack, Appium, Espresso)., • Experience maintaining automation frameworks., • Understanding of DevOps concepts., • Passion for digital media, streaming, and entertainment technology., • Ability to thrive in a fast-paced, high-volume environment., • Experience with product support is a plus., • Medical coverage and Health Savings Account (HSA) through Anthem, • Dental/Vision/Various Ancillary coverages through Unum, • 401(k) retirement savings plan, • Paid-time-off options, • Company-paid Employee Assistance Program (EAP)

Title: Technical Desktop Support Duration: Contract Location: Onsite 5 days a week in NYC (10022) Industry: Financial Services Job Summary: A direct client is seeking an IT Support Specialist with experience in desktop and server troubleshooting, user account management, and hardware support. The ideal candidate will have a strong background in Active Directory, Microsoft 365, desktop application troubleshooting, and experience supporting both on-site and remote users. Key Responsibilities: Active Directory Management • Create, manage, and administer user accounts., • Add or remove users and computers from groups., • Provide support for Adobe software, including troubleshooting PDF issues (opening, editing, merging, deleting)., • Troubleshoot and resolve issues with Microsoft 365 apps, including Excel, Word, PowerPoint, Teams, and Outlook (desktop and mobile versions)., • Assist with troubleshooting browser issues in Chrome, Firefox, and Edge., • Build, image, and profile new PCs and laptops., • Install and swap RAM, video cards, and other hardware components in desktop computers., • Troubleshoot and support Zoom meetings, including conference room setup and virtual collaboration tools., • Replace printer toners, rollers, and troubleshoot printer jams., • Support Apple iPhone issues and troubleshoot scanning problems with Fujitsu and Konica scanners., • Configure and maintain Cisco phones, including adding/removing lines and setting up new user profiles., • Assist remote users with connectivity issues, including VPN and RDP troubleshooting on both Mac and PC., • Troubleshoot issues with Big-Edge F5 VPN and other remote access technologies. Required Qualifications: • Bachelor's degree in Computer Science, Information Technology, or a related field., • Strong experience with Active Directory management (user accounts, groups, and attributes)., • Proficiency in troubleshooting common desktop apps (Adobe, Microsoft 365) and web browsers (Chrome, Firefox, Edge)., • Experience with hardware management and troubleshooting (PCs, laptops, printers, phones)., • Knowledge of remote access tools and VPN technologies (Big-Edge F5, RDP)., • Familiarity with phone system administration (Cisco, etc.)., • Experience with Zoom and Cisco Spark Kits for virtual collaboration and conference room setups., • Familiarity with Apple iPhone troubleshooting., • Knowledge of Event Viewer for log analysis., • Ability to troubleshoot and configure devices for remote access.

Sr. IT User Support Specialist (Japanese Bilingual) Office Location: New York, NY Division: Customer Support Division Work Style: Hybrid – Min. 3 days per week in the office/ Or more days to work at office for the demands FLSA Status: Exempt Salary Range: $85,000- 90,000 per year Target Bonus: 6% (depending on company, division or individual performance) Working Hour:Monday to Friday @9:00- 17:00 Full Benefits: Health, Dental, Vision insurance, 401K, PTO etc. Experience Range: Over 5 years Accountabilities: • Provides analytical expertise and assists in a variety of user support activities, including, but not limited to, pre-consultation on procurement of IT products; consultation and advice for end users in problem resolution; guidance for troubleshooting by self-diagnosis and detailed investigation; development of troubleshooting scripts for end user support and technical support in the setup, installation and configuration of desktop hardware and software based on experience; perform desktop application test to ensure compatibility and education and independent decision-making skills., • Participates in the design, testing and deployment of client configurations throughout the company., • Consults with end-users to determine the most effective use and control of the end user H/W, S/W, system functionality and support functions based on own knowledge and experience., • Develops documents, design, analyze, modify and test programs based on and related to specifications., • Develops training programs and materials as well as user instruction to improve business operations. Knowledge and Skills Required: Bilingual • Fluent in English & Business level in Japanese

Job Title : Desktop Support Engineer Location : New York, NY 10020 Duration : Fulltime Responsibilities • “Break Fix” support incorporates the IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment, • OEM Vendor co-ordination for faulty or new hardware requirements In Scope: • Incident Management for Endpoint Devices - Laptop/Desktop/Mobile Devices along handling hardware issues for Monitors and Printers (Best effort basis and accordingly co-ordination with OEM vendor), • Hands and Feet support for Video Conferencing equipment and rooms, coordinate with resolver teams/OEMs for any additional support, • Co-ordination with OEM on Hardware/Software issues, • Ticket information documentation using ITSM tool., • Perform advanced troubleshooting - technology and applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets), • Deployment and configuration of new hire equipment (Manually and/or using automated Tools), • Deploying and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging Autopilots, Microsoft Intune, JAMF, and other system management tools, • Hardware and software provisioning (check-in and check-out), • Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service, • Articulate technical solutions to non-technical users in simple and easy to understand terms, • Occasional work to move/lift IT gear (PC’s and Laptops) and move within the site (which involves less than 4 hours of human effort per location per month) – (Ex :Movement of PC from one floor to another), • Uplift and reimage of leaver equipment and update of asset management system/CMDB., • Update of asset management system/CMDB according to Joiner Mover Leaver Process

Sharp Decisions is looking for the following: Location: NYC Duration: 6 month contract Role: Systems Admin & Engineering - Vice President Role Description Install and configure servers, storage devices, network and telecommunications equipment. Perform upgrades and maintenance on all IT infrastructure hardware. Install and configure server operating systems, database software, file server structure and protocols, email servers, authentication servers, back-up systems and firewalls. Monitor system performance daily. Provide support on all IT infrastructure-related issues. Manage incident response for any major outages. Role Objectives: Delivery Install and configure servers, storage devices, network and telecommunications equipment as required by business need and outlined by the system architect's designs. Perform upgrades and maintenance on all IT infrastructure hardware. Install and configure server operating systems, database software, file server structure and protocols, email servers, authentication servers, back-up systems and firewalls. Configure domain and security policies and define access lists. Configure and deploy monitoring and reporting utilities, operations logs and access auditing tools. Monitor system performance daily and run reports on key metrics such as storage capacity, server resource utilization, connectivity and uptime, back-up performance and incident logs. Provide support on all IT infrastructure-related issues and escalation support for all other IT departments. Manage incident response for any major outages. Test disaster recovery systems and implement disaster response plans as needed. Role Objectives: Interpersonal Collaborate with IT systems architect to execute system designs. Provide reports and analysis on system performance and support planning of infrastructure improvements. Engage with other IT infrastructure teams to install hardware, configure devices and policies, and coordinate upgrades and maintenance. Coordinate incident response with all engineers and system owners during outages. Partner with application, web administration, database and other development focused teams to create infrastructure plans and review system performance. Work with disaster recovery, storage management and cyber security architects to implement systems, hardware and policy configurations to support their designs. Role Objectives: Expertise Demonstrate comprehensive understanding of IT infrastructure hardware, cloud service platforms, operating systems, virtual environments and configuration tools. Display expertise with application integration, update and change management, database design and structures, system deployments and automated reporting and monitoring tools. Exhibit knowledge of regulations regarding data security and retention, anti-virus tools and protection models, network security and access protocols, and firewall configurations. Show ability to manage and prioritize projects across multiple functions and divisions and manage incident response while providing clear communications to affected parties. Qualifications and Skills 5+ years of experience in an infrastructure/end-user support role. • Microsoft Active Directory (User, group and computer management), • Microsoft Windows Desktop and Server Operating Systems - Windows registry, Group Policy, File/folder security concepts (NTFS/share permissions, etc.), • Microsoft Office/SharePoint/Teams, • Microsoft SCCM, • Infoblox DNS/DHCP Management, • Performance Monitoring, • Enterprise Backups (Commvault/Rubrik), • Enterprise storage (Pure), • Citrix Workspace/XenDesktop Virtual Desktop, • VMware vSphere, • Core networking concepts (DNS, DHCP, etc.), • Excellent customer service skills., • Excellent verbal and written communication skills., • High sense of urgency to support a trading floor., • Able to follow directions, priorities, and guidance from management., • Ability to multi-task and work on several projects at the same time., • Strong ability to deliver on time., • Ability to document process, requirements, and create test plans., • Strong ability to translate business requirements into technical solutions., • Strong team player.

• Welcome and greet customers into the Tech Lounge and be ready to provide best in class customer service experience and support, • You will diagnose IT issues on the spot and offer solutions to quickly get users up and running with minimum downtime., • Work with Tech Lounge team to ensure scheduling and calendar is at a steady run rate, • Provide customers with training and advice on DB related technologies and updates during service visit, • Diagnose and resolve IT issues onsite or remote for customers with appointments or walk-ins at the Tech Lounge, • Educate and share with customers on new technology and processes to enhance technology adaption, • Provide customers with training and advice on Deutsche Bank related technologies and updates during service visits, • Utilise Service Now to record and track all incident related to service calls and appointments Your skills and experience • Strong people skills and a knack for problem solving, • Excellent communication skills, both written and spoken, • Excellent time management skills and can make decisions quickly, • Previous experience supporting Investment Banking/financial environment is an advantage, • Knowledge of financial applications and MS Office suite of products, • Experience in customer service/support, client services, production support or technical support role, • working knowledge of Microsoft product such as O365, Teams, Windows OS 10/11. Compensation and Benefits A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year. Disclaimer HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.

Mid-Level IT Engineer Location: New York, NY (Onsite 5 days/week, remote during summer months) Experience: 4+ years Salary: $180,000–$250,000 all-in (flexible) About the Role: A growing finance firm is seeking a versatile Mid-Level IT Engineer to join their small, fast-paced technology team. This “jack-of-all-trades” role combines user support, desktop engineering, and IT infrastructure projects. The engineer will work closely with the internal application development team and may occasionally support infrastructure needs on the application side. Responsibilities: • Provide end-to-end user support for VIPs, including troubleshooting, application support, and onboarding/offboarding., • Manage and maintain desktop environments using Intune, Autopilot, and related tools., • Plan, implement, and support IT infrastructure projects, including cloud and on-premises systems., • Handle all phases of technology projects: scoping, buy vs. build analysis, vendor research, POCs, vendor onboarding, implementation, deployment, and user training., • Collaborate closely with cross-functional teams to ensure technology solutions meet business needs., • Maintain documentation, dashboards, and reporting related to IT operations and projects. Qualifications: • 5+ years of experience in IT support, desktop engineering, or IT infrastructure projects., • Experience in fast-paced finance environments such as hedge funds or private equity preferred., • Comfortable interacting with executives and VIPs, with strong communication skills., • Proven ability to manage multiple projects with minimal guidance. Technical Skills / Tools: • Azure / Office365, • Intune / Autopilot, • Netskope / Zscaler, • Egnyte, iManage, or other SaaS DMS, • Azure DevOps / Terraform, • Cisco / Palo Alto networking equipment Perks & Benefits: • Flexible salary structure within $180–$250k all-in., • Commuting fees covered., • Free breakfast and lunch onsite., • Hybrid flexibility: onsite 5 days/week with summer remote options. The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

Job Summary: The ___ Technical Service Representative Lead (Tier 2) will serve as the dedicated on-site technical support resource for a key wealth management client in New York City (Midtown). This role provides advanced troubleshooting, escalated issue resolution, and high-quality customer service while acting as the primary technical point of contact for all on-site needs. Working from the client’s office Monday through Friday, the TSR Lead will manage and resolve the client’s support tickets, coordinate with the broader Technical Service Team for escalations, and ensure consistent, reliable IT support. This position requires strong Tier 2 technical expertise with an emphasis on Azure technologies; Nerdio experience is a plus. While MSP background is beneficial, candidates with solid internal IT support experience will also be considered due to the single-client focus. Only candidates currently in the NYC area will be considered for this role. Duties/Responsibilities: • Provide front-line technical support with exceptional customer service both on-site in NYC office and via email, phone and chat while also achieving target customer satisfaction on assigned tickets., • Use excellent communication and interpersonal skills to ensure that customer and system issues are resolved in a timely fashion., • Identify recurring customer issues and diagnose root causes, then collaborate with Technical Service Manager and Technical Service Team to determine permanent resolutions and solve tickets in the que., • Fully document all customer issues and support calls in the ticket system, including problem resolution and time to fix, as well as update existing documentation when found to be incomplete or inaccurate., • Maintain and participate in on-call schedule, including weekends and after-hours., • Complete assigned training and any other technical training which relates to your job and required skills. Required Skills/Abilities: • Strong understanding of Active Directory Fundamentals On-Prem and Azure O365, • Working knowledge of Group Policy, RDS/RDP, and Citrix fundamentals, • Expertise in Microsoft Windows desktop and server operating systems plus Cloud hosting principles., • Knowledge of local printer configurations in Remote VMs & Local On-Prem machines, • Proficiency with Remote Monitoring and Management Systems, • Working knowledge of Windows Command Line interface, • Networking fundamentals - including VPN/VoIP/ACLs/Security/Compliance, • Work in conjunction with other departments to investigate issues., • 5+ years related IT work experience and/or training; or equivalent combination of education and experience preferred. Education and Experience: • Associates' or Bachelor's degree preferred, • Full Azure Suite experience required, Nerdio a plus!, • MS-900 Microsoft 365 Fundamentals Certification, preferred, • CompTIA Network+ Certification, a plus! About Visory: Visory is a hands-on technology and cybersecurity partner delivering enterprise-grade IT services, compliance support, and managed infrastructure to financial, accounting, construction, and other growing businesses. Backed by a team of over 150 professionals, Visory combines deep industry expertise with excellent client support to keep clients secure, compliant, and running smoothly. The company empowers clients to confidently navigate digital transformation with proactive, thoughtful solutions.

System Administrator NYC-Based Hedge Fund / Midtown Manhattan Firm Overview Our client, an NYC based investment management firm, is seeking a System Administrator to join its in house technology team. The firm offers an outstanding suite of benefits, including profit sharing, fully paid health, dental and vision benefits, which all start day one of employment. As a System Administrator, you will be a key part of the firm's internal IT organization and other internal stakeholders to provide both onsite and remote support, maintain system uptime, and contribute towards IT infrastructure projects and Information Security initiatives. Core Responsibilities: • Provide day-to-day support for end users across Windows and Mac environments, troubleshooting desktop, laptop, and mobile device issues, • Deploy and configure new workstations, manage software and application installations, and administer company devices using Microsoft Intune, • Oversee employee onboarding and offboarding, including IT orientations, account provisioning, and hardware setup, • Troubleshoot and support platforms such as Microsoft 365, SharePoint, Bloomberg, Adobe, Zoom, and Microsoft Teams, • Maintain detailed documentation of IT Support tickets to support root cause analysis and ongoing issue resolution, • Assist with research and initiatives related to information security, and support broader IT infrastructure and technology projects Qualifications: • Bachelor’s degree in Information Technology, Computer Science, or a related field preferred, • 5+ years of experience in IT support or system administration within a fast-paced professional environment (Financial Services Preferred, but not required), • Proficiency in Windows 10/11, Windows Server (2016/2019/2022), • Familiarity with Microsoft Intune, Azure, and PowerShell strongly preferred, • Solid understanding of networking concepts and information security best practices, • Excellent problem-solving skills, strong communication abilities, and a collaborative, team-oriented mindset, • Highly organized with strong attention to detail and a commitment to providing high-quality user support

Job Description Registered Nurse (RN) – $60–$75/Hour | Outpatient & Acute Care | Multiple NYC Locations | Local & Travel Nurses Welcome We are seeking dedicated and compassionate Registered Nurses (RNs) for full-time contract roles across outpatient and acute care settings within one of New York City’s most prestigious healthcare systems. These positions offer flexible weekday and weekend scheduling, competitive pay, and opportunities to work across various specialties. Whether you're a local RN or a travel nurse, this is a chance to make an impact while gaining experience in world-class clinical environments. Position Highlights: • Pay Rate: $60–$75/hour (based on specialty and experience), • Work Settings: Outpatient clinics and acute care units, • Multiple NYC Locations: Manhattan, Brooklyn, Bronx, Queens, • Flexible scheduling: Day, evening, and weekend shifts available, • Full-time contract opportunities with potential to extend, • Travel/stipend packages available for eligible candidates, • $500 referral bonus for successful placements Registered Nurse (RN) Responsibilities: • Perform thorough patient assessments and respond to changes in condition, • Develop, implement, and evaluate individualized care plans, • Administer medications, treatments, and procedures as ordered, • Collaborate with interdisciplinary teams to ensure comprehensive care, • Provide patient and family education regarding diagnoses, care, and discharge planning, • Document care accurately and efficiently in EMR systems, • Adhere to hospital and unit-specific policies and safety standards Registered Nurse (RN) Requirements: • Active New York State RN license – Required, • Minimum 2 years of RN experience in a healthcare setting – Required, • Bachelor of Science in Nursing (BSN) – Required, • Experience in outpatient or acute care strongly preferred, • BLS (required); additional certifications (ACLS, PALS, etc.) may be required depending on unit Apply Now Take the next step in your RN career and join a respected NYC healthcare network offering opportunities in both outpatient and acute care settings. Apply today – interviews are being scheduled immediately. Company DescriptionAtlas Search is an executive recruiting firm dedicated to placing accounting, finance, middle office, information technology, human resources, and office / accounting support professionals. Our clients range from Fortune 500 to start-ups and we service all industries ranging from Financial Services to Media & Entertainment. We were founded on the principle of relationships; our firm has been built on partnering with candidates and clients with a focus on their long-term interests. We provide Technology professionals like yourself on a permanent basis for our clients across all industries. Specialties include: Software Engineers, Web Developers, iOS/Android Engineers, Data Analysts, Business Intelligence, Data Engineers, Data Scientists, Help Desk/Desktop Support, Systems Administrators/Engineers, Network Administrators/Engineers, Cloud/DevOps Engineers, Application Support, Business Analysts, Project Managers, IT Managers, CTOs, etc.Atlas Search is an executive recruiting firm dedicated to placing accounting, finance, middle office, information technology, human resources, and office / accounting support professionals. Our clients range from Fortune 500 to start-ups and we service all industries ranging from Financial Services to Media & Entertainment. We were founded on the principle of relationships; our firm has been built on partnering with candidates and clients with a focus on their long-term interests. We provide Technology professionals like yourself on a permanent basis for our clients across all industries. Specialties include: Software Engineers, Web Developers, iOS/Android Engineers, Data Analysts, Business Intelligence, Data Engineers, Data Scientists, Help Desk/Desktop Support, Systems Administrators/Engineers, Network Administrators/Engineers, Cloud/DevOps Engineers, Application Support, Business Analysts, Project Managers, IT Managers, CTOs, etc.

Hands and Feet support for Video Conferencing equipment and rooms, coordinate with resolver teams/OEMs for any additional support. Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service. Job Title : Desktop Support Engineer.

A direct client is seeking an IT Support Specialist with experience in desktop and server troubleshooting, user account management, and hardware support. The ideal candidate will have a strong background in Active Directory, Microsoft 365, desktop application troubleshooting, and experience supporti

Ability to lift up to 50 pounds and provide hands‑on support throughout hospital facilities. Strong sense of urgency with the ability to prioritize and multitask in a healthcare environment. Senior Desktop Engineer (Hospital IT Support).

The Desktop Support Analyst will support Barrow Wise's NYC Department of Social Services project, and perform the following duties:. Provide support for the use of Smartboards and IT-related equipment. Perform root cause analysis of technical issues to identify the problem's source, determine possib

Responsibilities - Provide comprehensive Level 1 and 2 desktop and software support to staff - Manage user and asset tasks effectively - Monitor work emails even after office hours to respond to any emergencies promptly - Participate actively in global IT projects to ensure seamless execution -

Job Description ▶︎ Job Details: • Job Title: IT Project Leader - Server, • Client: IT Services, • Working Location: NY 10022, • Working Style: Hybrid, • Employment Type: Permanent/Full-time, • Salary: $70,000 - $80,000 per year + Full Benefits, • Benefits: Full Benefits (Insurance, PTO, 401K), • Visa Support: Yes, • Language: English ▶︎ Position Overview: This role is focused on providing IT support and project management under the supervision of a Project Manager. The IT Project Leader will ensure excellent customer service, manage customer relationships, and support various IT infrastructure projects. ▶︎ What will you do: • Customer Service & Support: You will ensure outstanding customer service by providing direct IT support to customers and supporting projects under the supervision of the Project Manager. You will promote effective response times and provide expert insights into general support issues., • Quality Service Enforcement: You will enforce quality service guidelines for dealing with customers, completing services, and ensuring overall customer satisfaction., • Travel & On-Site Work: You will travel to customer locations and data centers for physical work, providing hands-on IT support as needed., • Vendor Communication: You will communicate with external vendors to manage projects and troubleshoot issues, ensuring smooth collaboration for project delivery., • Trend Analysis & Process Improvement: You will analyze trends in issue reporting and develop preventative solutions. You will also suggest process improvements and develop new procedures as necessary., • Security Event Investigation: You will investigate suspected security events or vulnerabilities reported by PSOC and CSIRT teams to ensure the integrity of the IT infrastructure., • Additional Duties: You will perform other duties as assigned by the Department Director, contributing to the overall success of the team and department. ▶︎ Required Qualifications & Skills: • Experience with design and implementation of: Virtual Machine (vSphere, Hyper-V), Windows Virtual Desktop, Windows Server (Active Directory, File Server Exchange, MS 365), Unix Server (Redhat, SMTP Server), Cloud Solutions (AWS), Authentication Infrastructure (SSO, ADFS), • Excellent troubleshooting skills with Active Directory, GPO, Authentication, Access Privilege, Mail Protocol (SMTP, MAPI over HTTP), • Strong background in information security ▶︎ Preferred Qualifications: • Bachelor’s degree in Computer Science or a related field, • MCP and AWS certifications are a plus, • Strong English communication skills, both written and verbal, to support customers, report to upper management, and work effectively with the team Powered by JazzHR 44jqNI6JNu

We dont just connect people with jobs, we connect top IT talent with game-changing opportunities at some of the biggest names in tech, finance, healthcare, and more. Our enterprise-level client is seeking to add multiple Desktop Support Specialists to the team in New York City. Onsite in New York Ci

Job DescriptionVevo is the world's leading music video network, connecting an ever-growing global audience to high quality music video content for more than a decade. Founded by Universal Music Group and Sony Music Entertainment in 2009, Vevo offers fans worldwide a vast array of premium content to choose from, showcasing official music videos alongside a constantly developing lineup of live performances and innovative original programming. From top superstars to rising new talents, Vevo brings incomparable cross-promotional support to artists across the musical spectrum, at every stage of their careers. Vevo has consistently evolved over the past decade to lead within today's ever-changing media landscape, embracing partnerships with a number of leading distribution platforms to deliver extraordinary content within ad-supported environments. With more than 25B views across television, desktop and mobile devices each month, Vevo brings music videos to the world – when, where, and how fans want them. As the Front Office Coordinator, you will be expected to perform various administrative and office related tasks and overall office support our NYC HQ employees. You will report to, and partner with, the IT/Facilities team on general office activities and tasks. You must have excellent verbal and written communication skills along with a high-level of professionalism and confidentiality. Typical duties may include but are not limited to the following: Interaction with senior level executives, customers and vendors; greeting arriving visitors; schedule and coordinate logistics for office events; review, order, & stock inventory of all office supplies, snacks, drinks, etc; organize office operations and procedures, serves as a resource for general office and health & safety related information for guests and employees.Operations Responsibility • Operate as a resource and compliance officer for all health & safety initiatives driven by IT/Facilities., • Conduct quality control walkthroughs to address immediate issues, pre-empt potential future issues and identify areas for improvement when required., • Address day-to-day landlord primarily coordinating and managing building access as necessary., • Manage food and beverage offerings to ensure the quality and presentation are aligned with Vevo’s brand., • Oversee all ordering and receipt of products from vendors as directed., • Oversee inventory management of office supplies including general maintenance requests as directed, stocking of the pantry, kitchen, shipping supplies, and equipment., • Assistance with some conference room troubleshooting, meeting coordination and scheduling, as well as occasional audio/video support and escalation., • Travel to our DUMBO, Brooklyn studio on an occasional ad hoc basis to provide facilities support.Hospitality Requirements:, • Develop relationships with various teams and proactively gather information on their office needs and ideal utilization wants., • Support the planning and supervision of educational, professional and personal development events that take place throughout the office., • Ensure a gracious arrival experience for all employees, prospective employees, clients, and guests while maintaining the necessary level of building security., • Partner with internal teams to help with organizing company social activities (happy hours, events), and dream up ways to facilitate community events and culture-boosting activities.Interested? Great! You might like to know:, • We're a fun, energetic, and tight knit team, • We really enjoy music and technology, • We have excellent compensation and benefits packages, • We have premier access to music content and new releases of original media content, • We love to give away concert tickets to live music - not to mention live Vevo-produced musical performances, • We offer a 401k match We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionDash Labs helps enterprises safely step into the AI-enabled future by unifying fragmented data and empowering employees to use LLMs with confidence. They serve data-driven businesses where collaboration is imperative and public tooling may not be an option.They are building the first desktop client designed to manage end-to-end AI workflows: from data sourcing, to collaborative analysis, to final deliverables. Our app revolutionizes how non-technical employees can benefit from common AI tools while safely using enterprise data without risk of accidental leakage. The founding team at Dash Labs has a total of 4 exits between them, and raised over $100M of venture capital for previous companies. Precursor Ventures, 8-bit Capital, and Nomo Ventures, as well as a handful of operator-angels with domain expertise are first-check investors in Dash. The Role Dash Labs is looking for a Founding Designer to transform how employees interact with AI at work. They are entering the “Netscape moment” for end-user usage of AI, and this is an opportunity to shape both the interaction model as well as the taste + style of a once-in-a-generation moment. The team highly values design and design-thinking, having worked with Stanford D.School and Alan Cooper. You will work closely with users to identify unmet needs with current AI utilization, and synthesize this research into novel insights about product features and interactions. You will help define and own the design system and visual language, creating an opinionated personality for the product’s look-and-feel and combining form and function in a seamless way. You will focus on craft and details, with a fundamental belief of imputed value and how it applies to product design.What you’ll do • Research user behaviors and synthesize them into actionable insights, • Contribute to Dash Labs’ product vision & strategy, • Understand and apply various design thinking methodologies, without being rigid or dogmatic, • Work in an iterative fashion, with an emphasis on diverge-converge cycles and brainstorming techniques, • Develop from low-fidelity sketches all the way to pixel-perfect designs, • Work alongside founders and engineers in a fast-paced, high-trust environment with frequent communicationAbout You, • You thrive in ambiguous, high-ownership environments, with a bias for action, • You enjoy reducing cognitive load and creating unexpected moments of delight, • You're comfortable in diving in to customer needs with empathy and curiosity, • You’ve previously delivered high-quality, opinionated digital products, • You can think in systems and seek consistency, • You bring both a high degree of skill and intuition to your work, • You move fast, communicate clearly, and care deeply about quality, • 5+ years of relevant experienceTechnical Expertise, • Experience with Figma, Figjam, and other modern design tools, • The ability to use AI to gain leverage and velocity to implement your design vision, while reducing repetitive manual workInterview Process, • Application: You will meet with Academy's hiring team for a 60 min interview where we will discuss your background, experience and walk through a project together., • Review: Our team will assess your ability and present you to the client if it's a good match. If they would like to move forward our team will help coordinate the next round of interviews., • Interviews with client: You will meet 1:1 with each of the founders., • Onsite: Join us in the office for a small project, idea discussions, and a chance to meet the team in person.

Job Description We are Sourcepass, an IT consulting company (MSP) with a rich history of providing network support and innovative solutions since 2001. Our expertise spans IT services, cloud computing, and security, that tailor the right technologies to specific industries and business strategies. Sourcepass aims to be different. It is owned and operated by technology, security, and managed services experts who are passionate about delivering an IT experience that clients love. Sourcepass has acquired and continues to acquire companies across all avenues of technology bringing more than 40 years of expertise to all of our service areas. Today, Sourcepass comprises over six hundred employees serving more than two thousand clients across twenty unique vertical markets. And the best is yet to be. Our achievements speak for themselves: named to the Inc. 2022 Best in Business list, honored with two 2023 Stevie® Awards, listed on CRN’s 2023 Solution Provider 500, and recognized in Gartner’s 2024 Magic QuadrantTM. Most recently, we were awarded PAX8's 2024 Partner of the Year and designated as Microsoft CoPilot MVP. We take pride in these accolades and continue to push boundaries in the IT consulting industry. Join us and be part of our journey toward even greater accomplishments. POSITION SUMMARY The Hybrid Field Technician is an in-house IT professional, qualified to provide superior customer support to client needs and requests. This position requires a strong ability to troubleshoot and solve a variety of IT related issues, as well as the capability to identify challenges that may necessitate additional team support in order to best serve the client. You should have experience in a client server environment with basic conceptual network understanding. This role provides first call response and resolution to clients consistent with the customer’s SLA’s. Support on a variety of desktops, systems, applications, networks, and mobile devices is in-line with the demands of this role. The schedule for this position is M-F 8AM - 5PM EST. THIS ROLE REQUIRES CLIENT SITE VISITS IN QUEENS/ WESTERN LONG ISLAND, NEW YORK. THEREFORE, REQUIRES FLEXIBILITY FOR DISPATCH AS NEEDED. YOU MUST HAVE A VALID ID AND RELIABLE MEANS OF TRANSPORTATION. RESPONSIBILITIES • Provide Level Il technical support via phone and email to clients, • Handle first call resolution while building strong customer relationships, • Efficiently analyze, diagnose, troubleshoot, and resolve technical issues at desktop, server, and network level – or engage further resources if needed, • Ensure that IT network is being maintained to satisfy client requirements including monitoring of system performance and identification of system enhancements, • Update security programs and administer password changes to prevent unauthorized access to privileged data and information, • Administer system back-up and restoration processes, • Manage user workstation/server accounts, permissions, messaging systems (email, instant message), anti-virus and anti-spam, • Document client issues and resolutions to maintain internal knowledge base, • Maintain an awareness of customer’s SLA and support efforts to stay within the boundaries of the SLA, • Participate in general meetings, company trainings, and orientation updates, • On-call rotation required DESIRED SKILLSET/EXPERIENCE Advanced knowledge of: • Windows Desktop Operating Systems thru Windows 10., • Windows Server Operating Systems thru 2016., • Configuration and Administration of Active Directory and Group Policy Objects., • Administration of Exchange Servers thru 2019., • Office 365 Administration., • Mobile Devices and Mobile Device Management (Blackberry, Windows Mobile, Android and iOS), • Basic Configuration and Administration of HP, Dell, Cisco & Meraki Networking, • VLAN’s, Routing and Wireless, • SAN’s and Shared Storage ADDITIONAL SKILLS • 2 or more years of post-education IT work experience OR Associates Degree in Computer Science, Information Technology or similar, • Must be able to work independently and in a team environment, • Self-motivated and accountable to own client issues to resolution, • Solid time management and organizational skills, • Excellent verbal and written communication and professional interaction with diverse clients and colleagues, • SQL and Citrix experience a plus, • Microsoft InTune experience a plus, • Ability to work at client locations with respect to client’s work environment & staff, • Sensible attitude when navigating challenging situations and frustrated clients Additional Requirements • Valid ID: Candidates must provide a valid, government-issued ID to verify identity, • Reliable Transportation: Candidates should have reliable transportation to ensure punctuality to client sites Sourcepass participates in the E-Verify program. As required by federal law, employees must complete an Employment Eligibility Verification (Form I-9) upon hire. Through the E-Verify program, Sourcepass will verify the identity and employment eligibility of all individuals hired to work in the United States. Sourcepass is also proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We can’t wait to see what unique perspectives you’ll bring to our team! Company DescriptionSourcepass is a leading technology service provider and consulting company that focuses on providing expert managed services, cloud computing and cybersecurity solutions to small to medium sized business across the US. Check out our amazing rating on Glassdoor!Sourcepass is a leading technology service provider and consulting company that focuses on providing expert managed services, cloud computing and cybersecurity solutions to small to medium sized business across the US. Check out our amazing rating on Glassdoor!