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Overview: London Jewelers is a premier jewelry business, family owned and operated for over 95 years. We continue to set the standard for quality and service in providing customers with the finest selection of diamonds, designer jewelry, fine timepieces and gifts, presented in a luxurious style and setting with superior customer service. We are seeking a dedicated online customer service, brand relationship representative to manage customer interactions and provide support for our products and services. The ideal candidate will handle inquiries and tracking, resolve complaints, and ensure customer satisfaction. Responsibilities: • Respond to customer inquiries via phone, email, and chat, • Track customer inquiries through multiple websites and through entire lifecycle of customer’s request, • Add products and update content on London Jewelers website, • Maintain Brand pages on London Jewelers website updating banners, products and information, • Daily price and inventory updates on our website, • Resolve customer complaints in a professional manner, • Process orders, returns, and exchanges, • Track monthly store traffic report, • Daily cash report, • Routine testing of functionality of website, content images displayed correctly, links live, and add to cart active, • Provide product and service information and guidance, • Maintain appointment requests for store locations, • Document and update customer records based on interactions, • Follow up and track with customers and the store to ensure their issues are resolved, • Stay updated on product knowledge and company policies, • Follow daily task check list, • Maintain a positive and empathetic attitude toward customers Qualifications/Experience: • Proven experience as a customer service representative or similar role, • Excellent communication and interpersonal skills, • Ability to handle stressful situations and diffuse upset customers, • Proficient in using ERP software and CRM tools, • Strong problem-solving skills, • Ability to multitask and manage time effectively, • Attention to detail and accuracy, • High school diploma or equivalent; a degree or equivalent, • Flexibility to work in shifts if required, • Good typing skills and computer literacy Preferred Qualifications: • Degree in a relevant field Job Type: • Full-time, • In office Salary: • $25 an hour Benefits: • Health insurance, • Dental insurance, • Vision insurance, • Paid time off, • 401(k) with employer matching, • Employee assistance program, • Employee discount, • Flexible spending account, • Health savings account, • Life insurance We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.

Payroll Specialist Overview: London Jewelers is a premier jewelry business, family owned and operated for over 90 years. We continue to set the standard for quality and service in providing customers with the finest selection of diamonds, designer jewelry, fine timepieces and gifts, presented in a luxurious style and setting with superior customer service. We are seeking a Payroll Specialist to work in our corporate office in Glen Head, NY. Responsibilities: • Preparation, processing and reconciliation of bi-weekly payroll and maintain accurate records for multiple companies, • Run payroll reports, • Review, verify and audit payroll register and Time & Attendance, • Review payroll data week to week for discrepancies and find reasons for discrepancies, • Research and ensure that payroll issues and discrepancies are resolved with a sense of urgency in a timely manner, • Ensures that payroll-related transactions are processed in compliance with internal and external policies, • Coordinate communications and provide prompt customer service to employees in-person, via email, and/or through telephone on payroll related matters, • Reviews and process payroll adjustments, • Performs other related clerical payroll duties as assigned, • 401K – update changes in ADP, upload file feed and complete audits Qualifications/Experience: • 3+ years of payroll processing, • Proficiency in using ADP payroll platforms, • Excellent written, verbal, and interpersonal communication skills, • Upholds professionalism, integrity, responsibility, and accountability, • Able to handle confidential information with discretion, • Aptness to multitask, prioritize, and maintain meticulous attention to detail, • Strong Microsoft Office (Excel and Word) skills, • Ability to work well with others and independently in a time sensitive environment, • Create relationships with managers and platform representatives through clear and efficient communication, • Strong organization and time-management skills with the ability to meet deadlines, • Knowledge of Payroll laws, regulations and compliance requirements, • Understanding of Third Party Sick and contribution changes and processes, • Ability to adapt quickly to changing trends Preferred Qualifications: • Familiar with HRIS systems administration Job Type: • Full-time, • In office Salary: • $34.00 – $38.50 Benefits: • Health insurance, • Dental insurance, • Vision insurance, • Paid time off, • 401(k) with employer matching, • Employee assistance program, • Employee discount, • Flexible spending account, • Health savings account, • Life insurance Shift: • Monday – Friday In office position We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.

Le Vian, a renowned luxury jewelry brand recognized for its exquisite craftsmanship and unique designs, is seeking a highly talented and experienced Senior Manager of Marketing to join our dynamic team. As the Senior Manager of Marketing, you will play a crucial role in shaping and directing the Le Vian brand image and ensuring its consistent representation across various marketing channels. Your strategic thinking, creativity, and passion for luxury products will be key in driving the brand's growth and maintaining its prestigious reputation in the jewelry industry. Responsibilities: • Oversee All Aspects of Marketing Department: Provide leadership, guidance, and oversight to staff as well as external teams. Direct and coordinate the efforts of each marketing channel within the department, such as: print and promotions, digital and email marketing, social media, and e-commerce/web design. Establish and enforce goals and metrics for each channel and its respective staff members. Cultivate a collaborative environment to maximize the talent and effectiveness of all team members., • Marketing and Brand Strategy Development: Develop and implement innovative and comprehensive brand strategies aligned with Le Vian's vision and values for both our brand as a whole as well as new designs and collections. Define the brand's unique positioning and differentiation in the market to strengthen brand equity., • Marketing Campaigns and Product Launches: Collaborate with cross-functional teams, including creative, marketing, and product development, to conceptualize and execute compelling marketing campaigns that effectively communicate Le Vian's brand essence and product offerings. Develop, approve, and distribute corresponding collateral for all campaigns and events. Monitor campaign performance and make data-driven adjustments to optimize results. Lead the planning and execution of product launches, ensuring alignment with brand positioning and maximizing exposure and impact. Collaborate closely with the product development team to create compelling product narratives that resonate with target audiences., • Brand Guidelines: Establish and maintain brand guidelines, ensuring consistency in brand voice, visual identity, and messaging across all touchpoints, including print, digital, social media, and in-store displays. Train and guide internal teams and external partners on brand guidelines to maintain brand integrity., • Market Research and Analysis: Conduct thorough market research to gain insights into customer behavior, market trends, and competitor activities. Utilize data-driven insights to identify opportunities and challenges for the brand and develop strategies to drive market penetration and brand growth., • Relationship Management: Build and nurture relationships with key stakeholders, including media partners, influencers, industry experts, and potential brand ambassadors. Identify and leverage opportunities for brand collaborations, sponsorships, and strategic partnerships to enhance brand visibility and reach., • Brand Performance Tracking: Monitor key brand performance metrics, such as brand awareness, customer satisfaction, and market share. Regularly analyze and report on brand performance, providing actionable insights and recommendations to drive continuous improvement. Requirements: • Bachelor’s degree in Marketing, Business Administration, or a related field. A master's degree is a plus., • Proven experience as a Manager of Marketing or a similar role in the luxury or high-end consumer goods industry., • Demonstrated ability to lead, motivate, and develop a creative team., • Deep understanding of luxury brand positioning, brand management principles, and marketing strategies., • Exceptional creativity and demonstrated ability to think strategically and execute tactically., • Strong project management skills, with the ability to prioritize and manage multiple projects simultaneously., • Excellent communication and presentation skills, with the ability to effectively collaborate with cross-functional teams and senior stakeholders., • Proficiency in market research and analysis, with a strong ability to derive actionable insights., • Up-to-date knowledge of digital marketing trends and platforms, including social media and e-commerce., • A passion for luxury products, fashion, and jewelry industry trends., • Flexibility to travel as needed for brand events, trade shows, and other marketing activities.

Job DescriptionDescription: This position works in 2 different locations, Hicksville and Melville Long Island SUMMARY To ensure the company culture is maintained by greeting, engaging and interacting with customers to grow new and existing sales and loans. ESSENTIAL DUTIES & RESPONSIBILITIES • Greet, interacts and qualifies each customer to determine their individual needs and recommends the appropriate solutions to meet that need., • Show the ability to meet and exceed sales/loan goals and other related quota., • Keeps work area clean and organized per store and OSHA standards., • Performs buying, selling and loan transactions., • Handles all cash/debit transactions and negotiable items accordance with established policies, procedures and practices., • Answers all incoming phone calls per company standards as well as making appropriate outgoing phone calls with a high level of discretion and professionalism., • Effectively communicate pawn/loan/buys/sells company policies and legalities to customers., • Oral Communication Skills, • Written Communication Skills, • Interpersonal Skills, • Customer Relations, • Customer Service, • Muti-tasking ability, • Cash Handling (basic math), • Sales Experience, • Knowledge in jewelry, gemstones, precious metals and or Hard Goods, • Computer Literacy Requirements: SKILLS • Ability to communicate in English verbally and written., • 401(k), • Dental insurance, • Health insurance, • Paid time off, • Customer Service: 1 year (Preferred)

Job Description Le Vian is a leader in the luxury jewelry industry, known for our dedication to quality and innovation. At Le Vian, we value our associates’ creativity and individuality. We believe in the idea that through innovation and dedication to quality we can achieve continuous growth and improvement. Le Vian is an established international organization, dedicated to providing our associates with a dynamic and challenging environment in which to develop personally and professionally. Job Overview: We are seeking a strong and experienced Accounts Receivable Specialist to join our finance team. The ideal candidate will manage the day-to-day activities of major accounts, including resolving any disputes, reconciling balances, and ensuring timely collections. Key Responsibilities: • Manage large, key accounts and their receivables, ensuring accurate and timely payment processing., • Address and resolve any disputes or issues related to invoices or payments., • Reconcile accounts, monitor balances, and ensure all records are up-to-date., • Collaborate with internal teams and customers to resolve discrepancies and improve processes., • Follow up on outstanding payments and ensure adherence to payment terms., • Assist in month-end closing and reporting related to accounts receivable. Qualifications: • Proven experience managing accounts receivable, particularly with major accounts., • Strong problem-solving skills with experience in resolving billing disputes., • Strong financial skills and understanding of financial concepts and business principles, • Knowledge of financial regulations and accounting standards., • Proficiency in accounting software and Excel., • Excellent attention to detail and organizational skills., • Strong communication and interpersonal skills for working with customers and internal teams., • Work with an established and innovative company in the luxury jewelry sector., • Collaborative, supportive work environment with opportunities for growth., • Play a key role in managing high-profile accounts.