Jewelry jobs in San Francisco, CaliforniaCreate job alerts

Job Summary The key objective of this position is to reach and exceed the sales targets. The Sales Executive is responsible for the sales of Fine Jewelry and Timepieces while providing outstanding client service and experience to reflect our image as the most prestigious Jewelry and Timepieces brand in the World. Sales Executives are to build strong relationships with clients as well as creating networks with which to meet legitimate client leads. Key Duties, Responsibilities and Accountabilities Sales • Meet and exceed sales targets., • Provide the Harry Winston experience to all clients., • Develop potential clients through walk-in traffic., • Maintain and grow existing clients; follow up based on milestones, client’s tastes and goals for future purchases., • Assist team in sales process where needed, • Ensure team work at all times Development of Client Base • Continually update client base through all available resources., • Client entertainment: Seek out new methods of client development through social contacts and PR related events., • Record and maintain accurate and relevant sales information in GEM., • Develop existing client base and reach new prospects. After Sale Service • Provide the highest level of client service through personalized contact in product maintenance., • Use all available resources to problem solving., • Provide superior after-sale service and experience to all Harry Winston clients., • Keep management informed of potential product as well as client issues., • Follow up. Merchandise Duties • Ensure the Salon, Salon offices and showcases are always clean and orderly., • Setup Jewelry/Watches in the morning and take it down in the evening., • Conduct daily Jewelry/Watches inventory counts (morning and evening or as define)., • Document all movement of items in showcases and report count changes., • Ensure all items in showcases are displayed properly; tagged, cleaned, polished, on correct form and in working order., • Ensure all products, jewelry and timepieces are handled with utmost care and following company guidelines., • Ensure showcases are closed and locked and track the movement of keys., • Punctually act as back up to the Vault Coordinator when requested. Job Qualifications • Strong luxury retail jewelry and timepiece experience, • College degree preferred, • Graduate Gemologist is a plus, • Strong organizational and interpersonal skills, • Ability to work as a team player, • Basic computer literacy, • Flexible to retail working hours, • Very good command of language (specify), fluent in English, any additional language a plus

The Opportunity ROEN is a fine jewelry house redefining what modern luxury means — through masterful craftsmanship, intuitive design, and deeply personal relationships. We’re seeking a charismatic, driven, and analytical Client Advisor to help lead our San Francisco presence and scale our bespoke engagement ring and fine jewelry business in the Bay Area. This is not a traditional retail sales job. You’ll be building real relationships, advising clients on one of the most meaningful purchases of their lives, and playing a key role in growing ROEN’s presence in San Francisco. You’ll have the tools, team, and mentorship to grow a strong client base — and earn accordingly. If you’ve thrived in wealth management, real estate, finance, or consulting — and want to bring that same rigor, but with more heart, creativity, and upside — this role is for you. This is a high-impact, client-facing role with the potential to grow into a Market Director or Regional Sales Lead as ROEN expands. Our San Francisco opening timeline is anchored to finding the right talent, and our founders will spend dedicated time in the Bay Area to help establish, train, and launch the studio alongside you. This is an opportunity to build something meaningful with us from the ground up. ⸻ Who We Are Founded in New York by childhood friends, ROEN is a fine jewelry house rooted in craftsmanship, culture, and story. We specialize in bespoke engagement rings and signature fine jewelry pieces that blend high design with master craftsmanship. Our mission is to make the world of high jewelry more warm, intuitive, and personal — while upholding the highest standards of quality. San Francisco is our first West Coast market, and we’re excited to build a presence that matches the creativity and innovation of the Bay Area. ⸻ Your Role Sales & Client Advisory • Own client relationships from first inquiry to final delivery — guiding them with clarity, confidence, and care, • Translate complex information about diamonds and design into clear, compelling insights, • Tailor every interaction to each client’s needs, values, and aesthetic, • Close deals and drive referrals through trust, taste, and thoughtful follow-up Client Experience & Project Management • Manage the full bespoke journey from inquiry to delivery, keeping every milestone on track, • Coordinate with NYC production, CAD designers, and master jewelers to ensure timelines stay aligned, • Maintain clean CRM updates, trackers, and internal notes to ensure seamless handoffs, • Anticipate client needs and serve as the steady, trusted point of contact Business Development & Local Presence • Help establish ROEN’s reputation in San Francisco — building relationships with local stylists, planners, and tastemakers, • Contribute to lead nurturing, client outreach, and conversion strategies, • Support local events, activations, and PR efforts to expand ROEN’s visibility on the West Coast ⸻ Who We’re Looking For You’re smart, charismatic, and highly capable — someone who blends analytical thinking with emotional intelligence. You’re not just looking to sell — you want to build trust, grow a client base, and help anchor ROEN’s West Coast expansion. You might be a fit if you: • Have 2+ years in a sales or advisory role — whether in luxury (jewelry, fashion, watches), real estate, finance, or consulting, • Communicate with clarity, empathy, and conviction, • Are deeply organized, self-motivated, and accountable end-to-end, • Have a sharp eye for aesthetics and understand the language of taste, • Thrive in fast-paced, entrepreneurial environments where your actions drive real impact, • Are excited to be the face of ROEN in San Francisco and build something from the ground up, • Love solving problems, creating systems, and making things happen ⸻ Compensation & Benefits • Competitive base salary + uncapped commission, • Healthcare coverage, • Unlimited PTO, • Opportunity to help establish ROEN’s first West Coast market, • Exposure to master jewelers, high jewelry production, and rare stone sourcing, • A close-knit team that values excellence, ownership, and craft

JOB SUMMARY We are looking for a dynamic individual who has a great understanding of the fine jewelry world and a strong background in retail sales. The ideal candidate will have 1-3 years of retail experience within the fine jewelry industry. A high attention to detail is a must and the ideal candidate will have excellent communication and customer service skills. This is a sales position, but requires a specific skill set of one-on-one customer service along with an in-depth fine jewelry knowledge. The ideal candidate will have the capability of functioning in a tight knit workplace. The ideal candidate will be able to work both independently and on a team and must be a self-starter. This is an in-store position with a starting pay range of $23 - $26 per hour depending on experience, plus sales floor commission. REQUIRED QUALIFICATIONS: • Verifiable, excellent sales and customer service skills., • Solid understanding and experience with Shopify POS + MacOS., • Self motivated, hard working, and able to work with a team, along with a positive attitude., • Strong customer service and communication skills., • Highly organized, able to follow direction., • Punctual, excellent time management skills along with a workflow discipline Please send a cover letter and resume explaining your interest in the position to:

The Opportunity ROEN is a fine jewelry house redefining modern luxury through masterful craftsmanship, intuitive design, and deeply personal relationships. As we open our first West Coast studio, we’re seeking a detail-oriented, proactive San Francisco Studio Production Manager to orchestrate the behind-the-scenes magic that brings our bespoke engagement rings and fine jewelry to life. You’ll work closely with our founders, sales team, designers, and master jewelers to ensure every project runs smoothly — from sourcing diamonds to coordinating production timelines — while upholding ROEN’s exacting standards. This is a highly visible role at the center of our Bay Area operations and an opportunity to grow into a leadership position as we scale on the West Coast. Our San Francisco opening timeline is anchored to finding the right talent, and our founders will spend dedicated time in the Bay Area to help establish, train, and launch the studio alongside you. This is an opportunity to build something meaningful with us from the ground up. ⸻ Who We Are Founded in New York by childhood friends, ROEN is a fine jewelry house rooted in craftsmanship, culture, and story. We specialize in bespoke engagement rings and signature fine jewelry pieces that blend high design with master craftsmanship. Our mission is to make the world of high jewelry more warm, intuitive, and personal — while upholding the highest standards of quality. San Francisco is our first West Coast market, and we’re excited to build a presence that matches the creativity and innovation of the Bay Area. ⸻ Your Role Production & Manufacturing Coordination • Oversee the full lifecycle of each bespoke project from stone sourcing to final delivery, • Manage daily communication with master jewelers, CAD designers, and setters to ensure timelines stay on track, • Source diamonds and colored stones, review specifications, and present options to the sales team, • Document design changes, approvals, and special instructions with precision, • Inspect finished pieces for quality control before client delivery Studio Operations & Inventory • Manage the day-to-day operations of the San Francisco studio, ensuring it reflects ROEN’s highest standards, • Keep inventory organized, track stones and finished goods, and oversee safe transfers, • Coordinate local deliveries, pickups, and logistics with urgency and care Timeline & Process Management • Maintain accurate production timelines and flag risks or delays early, • Keep Monday.com boards, CRM trackers, and shared team notes updated in real time for full visibility, • Coordinate rush orders, resizing, or repairs with precision and discretion Cross-Functional Collaboration • Partner with Sales & Client Advisors to align on client expectations and deadlines, • Act as the bridge between client-facing and bench teams, ensuring clear and timely communication, • Support design iterations by coordinating CAD renders and facilitating approvals Continuous Improvement • Identify process bottlenecks and propose efficiency improvements, • Build relationships with local jewelers and vendors to strengthen ROEN’s West Coast network, • Help refine production SOPs, pricing matrices, and quality-control processes ⸻ Who We’re Looking For You are highly organized, solutions-oriented, and thrive when you have ownership over moving pieces. You’re excited to be the anchor of ROEN’s San Francisco operations — balancing client deadlines, production realities, and design excellence — and you’re motivated by building something new. You might be a fit if you: • Have 2+ years of experience in production management, jewelry operations, supply chain coordination, or detail-heavy project management — or can demonstrate transferable skills and a fast learning curve, • Have a basic understanding of diamonds, gemstones, and jewelry manufacturing — or are eager to learn quickly, • Love systems, timelines, and organization, but are just as comfortable texting vendors or hopping on a call, • Work independently, anticipate needs, and solve problems before they become issues, • Communicate clearly and professionally with internal teams and external partners, • Are energized by the idea of helping establish ROEN’s first West Coast location ⸻ Compensation & Benefits • Competitive base salary, • Healthcare coverage, • Unlimited PTO, • Growth path into Senior Production Manager or Regional Operations Manager roles, • Exposure to master jewelers, high-jewelry production, and rare stone sourcing, • Founders’ direct mentorship during launch and market setup, • A close-knit team that values excellence, ownership, and craft

Job DescriptionE-COMMERCE ASSOCIATE South San Francisco FULL TIME / BENEFIT ELIGIBLE $18.67 PER HOURGENERAL STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.JOB SUMMARY:The Ecommerce Associate will be responsible for the processing and shipping of sold merchandise, creating product listings, and enhancing the overall customer experience.ESSENTIAL DUTIES AND RESPONSIBILITIES: • Address stock shipping, coordinate scheduling, and ensure timely order fulfilment., • Administer inventory procedures to track active listings and securely store pending items in designated areas., • Create and update product listings, ensuring accurate product descriptions, images, and specifications., • Select high-value merchandise located at the ARC Center for sale on the online platform., • Test items to confirm functionality or authenticity after posting, such as electronics and jewelry., • Photograph and present merchandise in a visually appealing and informative manner., • Provide excellent customer support via email, message, and phone, addressing customer inquiries and concerns., • Ensure precision in both written and verbal tasks., • Meet daily posting quotas and weekly and monthly sales targets determined by the Supervisor., • Demonstrate efficiency, accuracy, and high productivity through effective workload management., • Display an eagerness to acquire new skills and grow within the organization., • Actively partner with the District Sales Manager, Operations Manager, and team members in the day-to-day operation of the ecommerce business.QUALIFICATIONS:, • High School Diploma or equivalent., • Excellent verbal and written communication skills of the English language., • Excellent computer and technology skills, with a focus on Windows Operating Systems (10 or higher) and all Microsoft Office Programs (Word, Excel, etc.)., • Knowledge of online selling platforms and proficiency in Photoshop is preferred., • Ability to work collaboratively in a team environment., • Ability to work independently with minimal supervision., • Ability to work under pressure and multitask., • Ability to type at least 40 words per minute., • Experience in identifying high-quality and designer brand merchandise., • Must have 2-4 years of customer service and/or retail experience.PHYSICAL REQUIREMENTS:, • Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis., • Ability to grasp, push, pull, and move heavy objects such as household and office furniture, packages, and all other bulk items., • Ability to lift or move up to 50 lbs., • Ability to perform various repetitive motion tasks., • Specific vision abilities required for this job include close vison requirements due to extensive computer work.Qualified individuals must be able to perform the essential duties of the position with or without accommodation.A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship will result.

Job DescriptionTHE SALVATION ARMY OAKLAND CA WAREHOUSE SUPERVISOR Hourly PAY RATE: $17.89ABOUT THE ARCThe Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.THE SALVATION ARMY MISSION STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.QUALIFICATIONS:-High School graduate or equivalent required.-Ability to lead, motivate and mentor teams of warehouse associates and beneficiaries.-Consistently demonstrates strong communication, leadership, accountability, and follow-through skills.-The ability to differentiate quality of donated items.-Adaptability to supervising and working in various production units.-Proven track record hitting production goals.-Previous experience working with diverse and vulnerable populations.PHYSICAL REQUIREMENTS:-Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.-Ability to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts.-Ability to lift up to 50 lbs.-Ability to perform various repetitive motion tasks.ESSENTIAL JOB DUTIES: -Supervise, coach, and train all warehouse associates and beneficiaries to reach operation efficiency and achieve production goals.-Evaluate employee performances and give accurate reviews and clear attainable goals.-Overall responsibility for production department performance and must show willingness to lead by example.-Ensure that all merchandise is priced according to pricing policy.-Ensure that quality control is maintained for all materials going to the stores.-Responsible for the collection and security of all jewelry and other high ticket items.-Responsible for the adherence to the policy that no merchandise is taken, given or lent. Shopping or storing product is strictly prohibited. Merchandise is never sent to a specific location with the intent to purchase at a later date. -Ensure the safe, proper use, and maintenance of warehouse supplies and production equipment. -Keep immediate working area clean, neat and organized.-Follows safety measures established and maintained by ARC policy and government regulations.-Overtime: Any and all overtime must have the written approval of the supervisor. The supervisor’s initials must appear on the timecard besides the overtime hours.-Your supervisor may assign other written or verbal duties.

Job Description Jewelry Sales Consultant - San Francisco, CA Our Jewelry Sales Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day in the life? Check out a day in the life of a Jewelry Consultant Here! The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person in our San Francisco, CA showroom. The targeted budget for this position is $26/hour. This compensation budget range may be adjusted at any time at the discretion of the company. What you’ll do: • Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer., • Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product, • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience., • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries., • Call customers to confirm showroom appointments and answer any pre-appointment questions., • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance., • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security., • Open and/or close the showroom and waiting area., • Use our ERP system to manage your tasks and communicate cross-functionally., • A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door., • A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets., • It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment., • Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise. At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: • Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Set Schedule. We offer consistent weekly hours, and 2 consecutive days off., • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry., • Sales Incentive Programs. Quarterly bonuses for achieving sales targets, plus additional bonuses for exceeding goals and monthly bonuses for top sales reps., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it’s important to recharge and relax - you’ll accrue 3 weeks of PTO in your first year., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Disability and Life insurance. 100% employer-paid. Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at . Powered by JazzHR D2Y9ozZQkV

Job DescriptionE-COMMERCE ASSOCIATE SOUTH SAN FRANCISCOFULL TIME / BENEFIT ELIGIBLE $18.07 PER HOUR ABOUT THE ARC The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees. ABOUT OUR RETAIL TEAM Become part of the dedicated Retail Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to “Do The Most Good” at our Oakland Thrift Store, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem-solving and teamwork skills, while contributing to the success of our Program and its participants. EMPLOYEE BENEFITS OFFERED • Opportunity for career growth, • Paid time off, • Employee Discounts, • Employee Referral Bonuses, • Monthly management incentive bonus, • Medical, Dental, and Vision, • Retirement Plan, • AFLAC, • Pre-Paid legal services, • Employee Assistance Program (EAP), • Selecting high valued merchandise located at ARC Center to sell on ecommerce platform and supply physical stores with steady supply of collectible merchandise., • Testing items to confirm functionality or authenticity prior to posting (e.g., electronics, jewelry)., • Basic understanding of third-party research software, Tera peak; including the ability to use listing and shipping software, Sure Done, Ship Station., • Ability to use listing and shipment software at a fast pace., • Assisting with photography of items for sale to be displayed on auction website., • Handling phone and emailing customer support in a timely manner., • Following up on all orders with customers in real time., • Meeting daily posting quotas and weekly and monthly sales targets determined by Supervisor., • High School graduate or equivalent., • Demonstrated competency in skill area as indicated by verifiable training and/or experience., • Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis., • Ability to grasp, push, pull objects and move heavy objects such as household and office furniture, packages, and all other bulk items., • Ability to lift up to 50 lbs., • Ability to perform various repetitive motion tasks. Schedule Our stores operate 7 days per week. Work schedules are determined by Management and employee must be flexible to always ensure adequate store coverage. Full-time associates may be scheduled to work any full-time shift including evenings, weekends, and holidays. The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID-19 safety measures, including mandatory vaccination of staff, if required. The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds when available.

Job Description Styling Assistant - San Francisco, CA Our Styling Assistants provide an exceptional experience for every Brilliant Earth customer. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. The ideal candidate will be able to work a full-time schedule that includes weekends. This role is in-person in our San Francisco showroom. The targeted budget for this position is $24/hour. This compensation budget range may be adjusted at any time at the discretion of the company. Responsibilities May Include: Sales & Customer Service: • Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options., • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality., • Guide customers to purchase, creating memorable and personalized experiences for each customer., • Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets., • Proactively respond to online customer inquiries and provide sales assistance through live chats, and phone calls while focusing on a luxury customer experience, reflective of our high-quality product., • Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry., • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries., • Call customers to confirm showroom appointments and answer any pre-appointment questions., • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance., • Use our ERP system to manage your tasks and communicate cross-functionally., • Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines., • Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed., • Send and receive product from our distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization., • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security., • A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door., • A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets., • It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment., • Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise., • A bachelor’s degree or equivalent preferred, • Experience with an ERP or CRM system At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: • Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Set Schedule. We offer consistent weekly hours, and 2 consecutive days off., • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry., • Sales Incentive Programs. Quarterly bonuses for achieving sales targets., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it’s important to recharge and relax - you’ll accrue 3 weeks of PTO in your first year., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Disability and Life insurance. 100% employer-paid. Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at . Powered by JazzHR FY0ojMgP6F

Job Description Join the Lovisa America team: It is exciting times at Lovisa with many new stores opening across America, so we are looking for our next amazing Lovisa Sales Super Stars to join our growing team. The Key Holder Role: The Key Holder is responsible for supporting the Store Manager and Assistant Store Manager aim to achieve store targets and keep the store looking presentable for our customers. If you enjoy a bright, energetic environment and you’re a great communicator who likes building relationships and has an eye for fashion, Lovisa is for you! Must be 18yrs and older to apply! Our Brand: Lovisa was created out of a need for on-trend fashion jewelry at ready-to-wear prices. Our trend spotting departments worldwide take inspiration from couture runways and current street style to deliver new, must-have styles to our customers. We are a fashion-forward jewelry brand that caters to every woman, with 150 new styles being delivered to stores each week. We give exceptional customer service and apply our core belief, “It’s about the customer, always” in everything we do. Established in Australia Lovisa launched its first store in 2010, Since then Lovisa has opened over 550 stores across 20 countries: New Zealand, The United States, Singapore, Malaysia, South Africa, United Kingdom, France, Germany, Belgium, Netherlands, Switzerland, Austria, Luxembourg. As we continue to grow, vast opportunities will arise and are on offer for self-motivated and enthusiastic leaders and Team Members. Lovisa Benefits: • Ongoing training, mentoring and support for personal and career growth., • Generous product discount., • Incentives galore., • Ear piercing training., • A culture that is committed to continuous improvement!, • Opportunity to join one of Australia’s fastest and most successful global retail brand! What we are looking for! • Do you have a strong desire to deliver an exceptional experience to your customer?, • You possess strong time management and organizational skills, • You thrive off challenge and reward, • Have you got prior experience working in Retail/Hospitality?, • Can you create a positive team environment?, • Will you aim to ensure the store always looks presentable and inviting to our customers? To be successful in this role you will have: • Prior experience for a retailer or hospitality, • Ability to perform in a fast-paced, high-volume environment, • Exceptional communication skills, • A Passion for retail and fashion! We believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team. We celebrate our global presence, by supporting our culturally diverse team around the world.

Job Description Customer Experience Assistant Manager - San Francisco, CA Position Overview: The Customer Experience Assistant Manager for our San Francisco showroom location will build, lead and mentor a team of dedicated Concierges, Customer Experience Assistants, and Jewelry Consultants responsible for delivering exceptional service to Brilliant Earth customers. The Customer Experience team members efficiently and effectively execute a personalized showroom experience with our fine jewelry customers. As the team’s manager, you will foster an environment of partnership & positivity, bias toward action, and commitment to the customer. The Assistant Manager assists in leading the team to achieve and exceed sales and customer experience goals, directly impacting the growth of the company and the individual team members. We are searching for a motivated and dedicated team leader to drive success. The ideal candidate will be able to work a schedule of Sunday-Thursday. This role is in-person in our San Francisco, CA showroom location. The targeted budget for this position is $70.5k. This compensation budget range may be adjusted at any time at the discretion of the company. Key Responsibilities: • Assist in the recruitment and management of a Customer Experience team in a fast-paced environment, focused on achieving sales targets, team KPIs, and providing a luxury experience to all customers., • Maintain an efficient and highly functional showroom and office, ensuring that the team is meeting a high standard of customer service., • Create memorable and personalized experiences for Brilliant Earth customers by guiding customers through purchasing decisions, such as diamond options and custom designs., • Respond to customer inquiries over phone, email and live chat, and ensure that high standards are upheld by the team., • Conduct in-person customer appointments to present jewelry in our private showroom, creating a truly personalized experience in a luxury goods environment., • Consistently seek ways to improve the customer experience by designing and implementing efficiency improvement initiatives, policies and procedures., • Problem-solve customer experience escalations, in partnership with operations and customer care, ensuring the best possible experience for all customers., • Partner with Workforce Operations Analysts to create and maintain a team schedule to provide coverage for all necessary duties and appointments., • Maintain a luxury environment in the showroom and uphold visual merchandising standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular visual merchandising reviews., • Must have experience managing people in retail or direct-to-consumer sales, store leadership or keyholder experience a plus, • Must demonstrate a proven track record of recruiting and growing high-performing and accountable teams, • BA degree or equivalent preferred, • A true passion for helping people and creating positive customer service experiences, • Highly organized with focus on execution, problem-solving, and improving processes, • Motivated self-starter with high efficiency work style, while maintaining attention to detail, • Excellent written and verbal communication, • Ability to think critically and adapt quickly in a flexible environment, • Exceptional time management skills and accountability, • Team player with the ability to work collaboratively to achieve business goals, • Robust CRM software experience, • Entrepreneurial spirit / self-starter, • Commitment to respect and inclusion in the workplace At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: • Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Set Schedule. We offer consistent weekly hours, and 2 consecutive days off., • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry., • Sales Incentive Programs. Incentive programs to recognize and reward performance., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it’s important to recharge and relax - you’ll accrue 3 weeks of PTO in your first year., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Disability and Life Insurance. 100% employer-paid. Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with Customer Experience leaders! #IND222 More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at . Powered by JazzHR cAx0ckGX9Q