Shift lead (Del Taco)
9 months ago
Ash Fork
Job DescriptionKey Responsibilities:1. Team Supervision & Leadership: • Lead and supervise team members during your shift to ensure tasks are completed according to Del Taco’s standards., • Provide guidance, support, and motivation to the team, ensuring high levels of morale and productivity., • Ensure that staff members are adhering to safety and food handling procedures., • Assist in training and developing team members, ensuring they have the necessary skills to perform their roles efficiently., • Assist in managing team performance, providing feedback, and addressing issues as they arise. 2. Customer Service Excellence:, • Ensure that all customers are greeted promptly, treated courteously, and receive high-quality service., • Resolve customer complaints and issues effectively, ensuring a positive customer experience., • Monitor the service area to ensure that customer orders are processed quickly and correctly., • Lead by example in providing exceptional customer service and handling difficult situations with professionalism. 3. Operational Efficiency:, • Oversee daily operations, ensuring the restaurant runs smoothly during your shift., • Ensure food is prepared according to Del Taco’s quality standards, including portioning, food safety, and cooking times., • Monitor the kitchen and front-line staff to ensure efficient workflow during peak periods., • Ensure that equipment is used safely and properly maintained throughout the shift. 4. Inventory & Stock Management:, • Help manage inventory levels during the shift, ensuring that the restaurant is adequately stocked for operations., • Assist in inventory tracking, ordering supplies, and ensuring stock is stored properly to minimize waste., • Monitor food and beverage stock levels and assist in replenishing as necessary., • Ensure stock rotation is followed to avoid product expiration and reduce waste. 5. Health & Safety Compliance:, • Ensure compliance with all health and safety regulations, including food safety standards, sanitation, and cleanliness., • Supervise the cleanliness of the restaurant, including kitchen, dining areas, and restrooms., • Assist in conducting regular safety and sanitation checks, reporting any issues to the manager., • Ensure team members are properly trained in food safety and cleaning procedures. 6. Cash Handling & Register Operations:, • Assist with managing cash registers, ensuring all transactions are completed accurately and efficiently., • Monitor cash handling procedures and ensure the team follows the correct protocols., • Assist in cash reconciliation at the end of the shift and ensure proper handling of funds. 7. Shift Opening & Closing:, • Assist in the opening and closing procedures for the restaurant, ensuring all tasks are completed properly., • Ensure the restaurant is prepared for the next shift, including restocking and cleaning tasks., • Ensure that all equipment is turned off and the restaurant is locked and secure at the end of the night. 8. Additional Responsibilities:, • Assist in implementing company policies, promotions, and marketing initiatives., • Provide support during high-traffic times to ensure smooth restaurant operations., • Perform other tasks as assigned by the Assistant Manager or Restaurant Manager. Qualifications:, • Experience:, • 1-2 years of experience in a restaurant or fast-food environment, preferably in a supervisory or leadership role., • Previous experience working in a fast-paced, customer-focused environment., • Skills:, • Strong leadership and communication skills, with the ability to motivate and direct a team., • Excellent customer service skills with the ability to resolve issues and ensure customer satisfaction., • Strong organizational skills, with the ability to prioritize tasks during peak hours., • Ability to train and guide new team members., • Basic understanding of food safety, cleanliness, and restaurant operations., • Education:, • High school diploma or equivalent required., • Some college coursework or a related certification in hospitality or food service is a plus., • Physical Requirements:, • Ability to stand for long periods and perform physical tasks during the shift., • Ability to lift up to 25 pounds., • Ability to work in a fast-paced environment while maintaining a positive attitude., • Ability to work flexible hours, including nights, weekends, and holidays as required., • Compensation:, • Competitive hourly wage based on experience., • Employee discounts on food and beverages., • Health benefits (medical, dental, vision) for eligible employees., • Paid time off and other benefits (dependent on the employer)., • Opportunities for career growth and advancement within the company.