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  • Assistant Manager
    Assistant Manager
    hace 4 días
    $24 por hora
    Jornada completa
    Manhattan, New York

    Harlem Shake is looking for an experienced, dependable, and hands-on Assistant Manager to support daily restaurant operations at our Harlem location. The Assistant Manager works closely with the Store Manager to lead the team, maintain strong operational standards, and provide an excellent guest experience. This is an active floor-management position that requires someone who can coach employees, solve problems, maintain accountability, and step into any area of the restaurant when needed. Responsibilities: • Lead FOH and BOH employees during assigned shifts, • Support the Store Manager with daily restaurant operations, • Assign employee stations, breaks, side work, and cleaning responsibilities, • Conduct preshift meetings and communicate daily priorities, • Make sure employees complete all assigned opening, closing, and operational checklists, • Coach employees and provide clear, respectful feedback, • Address attendance, performance, uniform, and policy concerns, • Document employee coaching and corrective-action issues when required, • Support employee training, cross-training, and development, • Maintain a positive, professional, and accountable workplace, • Provide excellent customer service and resolve guest concerns, • Monitor speed of service, order accuracy, food quality, and presentation, • Make sure FOH employees provide a warm welcome and goodbye to every guest, • Support the kitchen during high-volume periods when needed, • Monitor restaurant cleanliness throughout the shift, • Complete opening and closing procedures, • Handle cash, deposits, drawer counts, refunds, voids, discounts, and manager comps accurately, • Review register activity and investigate cash discrepancies, • Make sure waste, refunds, voids, and complimentary items are recorded correctly, • Monitor labor and make appropriate staffing adjustments based on business volume, • Assist with employee schedules and shift coverage, • Monitor inventory levels and communicate shortages, • Assist with receiving, organizing, and rotating deliveries, • Follow FIFO and proper food-storage procedures, • Enforce food-safety, allergen, sanitation, and NYC Department of Health requirements, • Complete required temperature, cleaning, safety, and operational logs, • Make sure equipment issues, incidents, injuries, and guest complaints are properly documented and reported, • Follow and enforce all Harlem Shake policies, recipes, service standards, and operational procedures, • Perform other management and restaurant duties as needed Qualifications: • Previous restaurant supervisory or assistant-management experience is required, • Fast-casual, quick-service, or full-service restaurant experience is preferred, • Valid NYC Food Protection Certificate is required, • Strong leadership, communication, organization, and problem-solving skills, • Comfortable coaching employees and holding the team accountable, • Able to remain calm and make decisions in a fast-paced environment, • Experience with POS systems, cash handling, deposits, scheduling, inventory, and labor management, • Strong understanding of food safety and sanitation requirements, • Dependable, punctual, detail-oriented, and professional, • Able to work independently while following direction from the Store Manager and senior leadership, • Must be available to work evenings, weekends, and holidays as required Physical Requirements: • Able to stand and move throughout the entire shift, • Able to work in dining-room and kitchen environments, • Able to bend, reach, lift, carry, and perform repetitive tasks, • Able to safely lift and carry up to 50 pounds, • Able to work around grills, fryers, heat, steam, and other restaurant equipment Job Type: Full-time Pay: $20–$24 per hour Schedule: Eight-hour shifts with evening, weekend, and holiday availability as needed Location: Harlem Shake, 100 W. 124th Street, New York, NY 10027 Benefits may include a flexible schedule, paid vacation, and 401(k) eligibility.

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  • Inside Sales Associate
    Inside Sales Associate
    hace 1 día
    $16–$20 por hora
    Jornada completa
    Westchester Square, The Bronx

    Managing existing accounts involves handling phone communications, processing orders, and ensuring timely follow-up to maintain strong client relationships and satisfaction. Inside Sales Representative - Kenmar Shirts About Kenmar Shirts Kenmar Shirts provides screen printing, embroidery, custom apparel, and promotional goods. We help schools and companies create branded items for their teams, events, programs, and everyday needs. About the Role We're looking for an inside sales representative to connect with schools and companies, introduce our products and services, and turn those conversations into new business. This is an outreach-focused role for someone who enjoys talking to people, asking good questions, and building customer relationships. You'll help potential customers understand what Kenmar Shirts offers, learn what they're looking for, and follow up to move opportunities forward. The goal is to become a helpful contact customers can turn to when they need printed apparel, embroidered items, or promotional goods. Responsibilities • Identify and reach out to prospective customers at schools and companies., • Make outbound calls and send personalized emails to introduce Kenmar Shirts., • Find the right contacts for custom apparel and promotional-product purchases., • Ask about upcoming events, programs, staff apparel, giveaways, and other needs., • Explain our screen printing, embroidery, custom apparel, and promotional goods in clear, practical terms., • Gather details about potential orders, including products, quantities, artwork needs, and requested deadlines., • Coordinate with the team on customer questions, product options, and quote requests., • Follow up on conversations and quotes, answer questions, and help interested customers take the next step., • Keep accurate notes on contacts, customer needs, conversations, and follow-up dates., • Stay in touch with customers to build relationships and identify future opportunities. What We're Looking For • Clear, professional communication by phone and email., • Comfort starting conversations with new people and making outbound sales calls., • Good listening skills and the ability to understand what a customer needs., • Strong organization and consistent follow-through., • A proactive approach to finding opportunities rather than waiting for inquiries., • Patience and persistence when prospects don't respond right away., • Attention to detail when collecting order information and communicating with the team., • Willingness to learn about apparel, decoration methods, and promotional products., • A friendly, practical approach to sales that focuses on helping customers find the right solution. Who This Role Suits This role is a good fit for someone who enjoys outreach, can manage several conversations at once, and takes pride in following through. You'll be introducing schools and companies to a wide range of custom products while building relationships that can lead to repeat business.

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