New York
Job Description Why work at Greenwich House? At Greenwich House, we believe in empowering communities through transformative programs, we offer more than a job – we offer a mission. When you work with us, you become part of a passionate, collaborative team committed to making a difference in people’s lives. Every initiative, class, and outreach effort we deliver is fueled by a shared commitment to equity and compassion. Founded in 1902 as a settlement house aimed at supporting New York City's growing immigrant population, Greenwich House has since evolved into a dynamic nonprofit organization dedicated to fostering wellness, creativity, and connection across the city. Today, Greenwich House offers a diverse range of programs in health, human services, education, and the arts, serving thousands of New Yorkers each year. Learn more at . The Opportunity The Greenwich House Center for Resiliency and Wellness (CRW) is seeking a bilingual (English/Spanish) Receptionist to join the team on a part-time basis. This role requires a professional who is patient, compassionate, and committed to supporting a diverse and clinically complex population. The CRW is a New York State Office of Mental Health (OMH) Article 31–licensed behavioral health clinic serving individuals ages 3 through 100+, providing LGBTQ+ affirming care within a trauma-informed, harm-reduction environment. Many of the individuals we serve are dually diagnosed with mental illness and substance use disorders and may also experience co-occurring chronic health conditions, which can affect their ability to engage with others in their best interest. This is an exciting opportunity for an individual who is passionate about working with people and contributing to a mission-driven organization that makes a lasting impact in New York City. Responsibilities • Provide front desk coverage by greeting clients and caregivers in a warm, professional manner while maintaining a calm, organized waiting area and offering general information about services, • Manage client check-in by verifying identity, confirming appointment and insurance details, collecting co-pays, issuing receipts, and ensuring all required forms and consents are completed, with respectful assistance provided as needed, • Offer basic telehealth support, including assisting clients with logging in, troubleshooting minor access issues, and escalating unresolved technical concerns to appropriate staff, • Support appointment flow by confirming appointments, checking clients in and out, and handling simple scheduling updates as directed, while referring complex scheduling needs to the Scheduler, • Answer incoming calls in a courteous and professional manner, respond to routine inquiries, take accurate messages, and route calls or concerns to the appropriate team members, including the Scheduler or Patient Advocate, • Recognize issues that fall outside the scope of the front desk role, provide reassurance to clients, document concerns, and ensure timely communication and follow-up with appropriate staff without attempting to resolve clinical or administrative matters independently, • Perform basic administrative duties, including scanning, filing, maintaining accurate records, and supporting overall front desk organization and workflow, • Maintain strict confidentiality in compliance with HIPAA, uphold professional boundaries, and refrain from personal cell phone use while on duty, • Monitor the waiting area for safety concerns and follow established protocols for de-escalation, notifying clinical staff as needed, • Serve as the primary front desk presence during evening hours, managing higher client volume, documenting issues for next-day follow-up, and ensuring continuity of communication, • Complete end-of-day responsibilities by organizing common areas, restocking supplies, clearing protected health information, powering down equipment, and ensuring the clinic is orderly, empty, and secure for the next day What You’ll Bring • High school diploma or equivalent required; associate or bachelor’s degree preferred, with 1–2 years of front desk, administrative, or customer service experience, ideally in a healthcare or behavioral health setting, • Experience working with diverse populations across the lifespan (children through older adults) strongly preferred, • Strong organizational, multitasking, and prioritization skills, with the ability to work effectively in a fast-paced environment and exercise sound judgment in escalating issues when appropriate, • Excellent verbal communication, phone etiquette, and interpersonal skills, with the ability to maintain a calm, welcoming, and patient-centered demeanor at all times, • Demonstrated professionalism, reliability, punctuality, and a strong customer service orientation while maintaining appropriate boundaries, • Ability to interact effectively with individuals of all ages and backgrounds using a strengths-based, patient-centered approach across in-person, phone, and email communication, • Proficiency with basic computer systems, including EHR platforms, scheduling tools, and Microsoft Office, with strong attention to detail and accuracy in data entry and documentation, • Understanding of, or ability to learn, HIPAA and confidentiality requirements, with discretion in handling sensitive information, • Ability to triage concerns appropriately, refer complex or escalated issues to designated staff, and maintain a supportive front-facing presence without overstepping role boundaries, • Comfortable assisting with basic telehealth access, collecting payments, and accurately handling financial transactions, • Ability to manage high call volumes and front desk traffic simultaneously in a professional and efficient manner, • Capable of working independently, particularly during evening hours when on-site support is limited, with strong attention to detail in end-of-day procedures and clinic readiness, • Flexible and adaptable in a behavioral health environment with unpredictable workflow, including supporting individuals who may be experiencing stress or trauma, • Bilingual skills (especially Spanish or other community-relevant languages), experience in mental health or outpatient clinic settings (including Article 31), and familiarity with insurance verification processes are preferred Employment Details Department: Center for Resiliency and Wellness Location: 623 Broadway New York, NY 10012 Schedule: 25 Hours/week; Monday - Friday, 2:30pm -7:30pm FLSA Classification: Non-Exempt Employment Type: Part-Time; Onsite Reports To: CRW Director of Admissions Union Representation: Non-Union Salary Range The expected hourly rate for this position is $25.00-$27.00/hour. This range reflects the anticipated compensation at the time of this posting and may be adjusted based on experience, education, and organizational needs. Benefits Greenwich House is committed to supporting the well-being of our employees as a key part of delivering a strong overall workplace experience. Full time employees are eligible for various benefits, including medical/dental/vision insurance, 403(b) plan, generous paid time off, and other benefits in accordance with applicable plan documents. Employees also enjoy exclusive perks and discounts for Greenwich House programs and services, including classes, lessons, and events. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement. Equal Employment Opportunity & Accessibility Greenwich House is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. We are committed to providing reasonable accommodations to qualified individuals with disabilities to ensure they can successfully perform the essential functions of their roles. If you require assistance or an accommodation during the application or interview process, please contact Human Resources.
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