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A company is looking for a Credit Reporting Specialist to join their Servicing Team.Key Responsibilities Prepare, review, and submit monthly credit reporting data to major credit bureaus Reconcile and verify loan servicing data to ensure reporting accuracy Investigate and resolve credit reportin

Job DescriptionDescription: About Us We are a leading legal finance firm specializing in providing funding solutions to law firms and their clients. Our team works at the intersection of law and finance, supporting personal injury attorneys through innovative funding structures while maintaining the highest standards of compliance and due diligence. Position Overview We are seeking an experienced Paralegal to join our dynamic team to assist in relationship managing and account servicing. The successful candidate will play a crucial role in evaluating personal injury cases, managing law firm relationships, and ensuring loan compliance. This position offers a unique opportunity to apply legal expertise in a financial services environment while working with top-tier personal injury and other litigation firms. Key Responsibilities Case Management & Underwriting • Review and analyze personal injury case documents to assess funding viability, • Monitor case progression and maintain detailed case files, • Maintain and manage law firm accounts and associated collateral, • Serve as liaison between the and attorney partners, • Ensure ongoing compliance with lending agreements and terms, • Navigate court websites and portals for federal and state courts, • File UCC financing statements and maintain perfected security interests, • Conduct due diligence on law firms using third-party online services and databases, • Maintain regular communication with attorneys regarding case status and funding requirements, • Paralegal certificate or equivalent legal education, • Minimum 3-5 years of experience in personal injury litigation, • Comprehensive knowledge of personal injury litigation procedures from case inception to resolution, • Proficiency with court filing systems and online legal research platforms, • Experience with UCC filings and secured transactions, • Strong analytical and document review skills, • Excellent written and verbal communication abilities, • Proficiency with case management software and Microsoft Office Suite, • Competitive salary and comprehensive benefits package, • Opportunity to work with industry-leading legal finance professionals, • Professional development and continuing education opportunities, • Collaborative and innovative work environmentRequirements:

Job Description Ready Capital offers a positive and diverse work culture incorporated with people who are passionate about their careers. We pride ourselves in being viewed as a premier place to work and encourage you to view our Loan Servicing Associate opportunity. Job Title: Senior Originator, Affordable Multi-Family (Real-Estate) Job Summary: Ready Capital Affordable Multi-Family is a dynamic and growing niche business dedicated exclusively to Affordable Housing Finance. With a team of 25 professionals, the firm has recently closed its own investor fund and currently services a loan portfolio of $4.3 billion. We are seeking a smart, aggressive, and experienced originator to join our team of six originators and focused staff. This role is 100% dedicated to originating and closing tax-exempt private placement bond transactions within the affordable housing sector. Key Responsibilities: • Originate and manage relationships directly with affordable housing developers., • Evaluate real estate credit fundamentals including Loan-to-Value (LTV), Debt Service Coverage Ratio (DSCR), and other underwriting metrics., • Demonstrate deep expertise in Tax-Exempt Bonds and the Low-Income Housing Tax Credit (LIHTC) program., • Engage with fund investors and facilitate approval processes., • Oversee the full closing process of bond transactions., • Proven track record in affordable housing finance and bond origination., • Strong analytical skills and understanding of real estate credit., • Excellent communication and relationship-building abilities., • Bachelor's Degree 4-year college degree in business related field, or other acceptable alternative field required, • 7–10 years of relevant experience in affordable housing finance, with a strong focus on tax-exempt bonds. $150,000 - $250,000 Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications and job location. Additional compensation: Base salary does not include other forms of compensation or benefits offered in connection with the advertised role. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment: The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is moderately quiet. We thrive in an environment that encourages hard work while having fun! Ready Capital (NYSE: RC) is a multi-strategy real estate finance company that originates, acquires, finances and services small- to medium-sized balance commercial loans. We specialize in loans backed by commercial real estate, including agency multifamily, investor and bridge as well as SBA 7(a) business loans. Headquartered in New York City, Ready Capital employs over 400 lending professionals nationwide. Ready Capital offers a full range of benefits, including competitive salary, comprehensive health plans to choose from including dental, vision coverage, company-paid life & disability insurance policies, business casual dress and a great culture! Ready Capital is an equal opportunity employer (EOE)!

Job Description Title: Vice President, Loan Servicing Location: New York City or Garden City (Hybrid – 3 days onsite / 2 remote) Compensation: $110,000 - $140,000 + discretionary bonus + comprehensive benefits Job Summary: We are seeking a seasoned loan servicer to join our Affordable Multifamily team in our Garden City, NY or Midtown Manhattan location that services a portfolio in excess of $4 billion in assets. Our portfolio consists of 285+ multifamily affordable housing properties primarily financed with tax exempt bonds. The ideal candidate will have experience in loan servicing and/or asset management, strong analytical, communication and organizational skills, and a proactive approach to problem-solving. This role requires meticulous attention to detail, an understanding of the lending industry and the ability to provide excellent customer service to our clients and investors. The candidate will be responsible for assisting with special servicing requests and monitoring the portfolio. Summary of Essential Job Functions: Perform a variety of Loan Servicing functions including: • Act as the primary point of contact for borrowers, managing a portfolio of commercial mortgage loans and strengthening Ready Capital’s servicing relationships., • Oversee payment processing, escrow analysis, investor reporting, and ensure compliance with servicing agreements., • Process borrower requests such as reserve draws, real estate tax payments and insurance disbursements., • Prepare and distribute monthly mortgage statements to borrowers., • Manage investor reporting and delinquency reporting for agency-held loans, • Administer daily loan portfolio activities, including resolving payment issues, monitoring compliance, and escalating non-compliance or defaults when necessary., • Ensure adherence with all applicable loan documents and servicing agreements, while handling timely processing of loan-related matters and requests. Collaborate cross-functionally with accounting, originations, construction monitoring and asset management teams., • Implement best-practice servicing policies and technology improvements to enhance efficiency., • Provide timely and accurate reporting to internal and external stakeholders., • Support audits, regulatory exams, and portfolio performance reviews., • Assist with new loan file setups and onboarding processes., • Monitor and update loan tracking reports regularly., • Perform other duties as assigned Qualifications: The candidate should possess strong analytical and organizational skills as well as the ability to handle multiple projects at once. Solution focused and detail-oriented individual. Strong written and verbal communication skills are required with a firm command of Microsoft office. While the ideal candidate would have a grasp on multifamily loan servicing, someone who asks questions and learns quickly will also excel in this role. Education and/or Experience: • Bachelor’s degree in business, Finance, Accounting, or related discipline preferred, • Minimum of 7 years of progressive experience in loan servicing, asset management, or loan operations within a bank, credit fund, or mortgage servicer, • Basic knowledge of real estate terminology, • Knowledge of commercial real estate finance, servicing operations and multifamily agency experience (Freddie Mac/Fanni Mae) is a plus The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment: The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is moderately quiet. We thrive in an environment that encourages hard work while having fun! Ready Capital (NYSE: RC) is a multi-strategy real estate finance company that originates, acquires, finances and services small- to medium-sized balance commercial loans. We specialize in loans backed by commercial real estate, including agency multifamily, investor and bridge as well as SBA 7(a) business loans. Headquartered in New York City, Ready Capital employs over 400 lending professionals nationwide. Ready Capital offers a full range of benefits, including competitive salary, comprehensive health plans to choose from including dental, vision coverage, company-paid life & disability insurance policies, business casual dress and a great culture! Actual salary at the time of hire may vary and will be based on various factors, including, but not limited to, the candidate’s relevant qualifications, skills, and experience and the location where this position may be filled. Ready Capital is an equal opportunity employer (EOE)!

Job DescriptionDescription: Work Location: Mineola, NY About Us: Hanover Bank– When you love your work and the people you work with, careers are made! Embracing diversity, valuing inclusion and showing respect are the foundation upon which we build our team. At Hanover Bank, inclusion means respecting personal beliefs and appreciating that we all have perspectives that matter. We are stronger together as we move toward a shared vision of personal and corporate growth. Whether you are just starting out or a seasoned professional, working for Hanover Bank can launch you on a path to success. With a passion for excellence, we strive to deliver exceptional service to our clients, foster a positive impact in the communities in which we work and live and help our team members achieve their professional goals. When you work with us you are empowered, engaged and encouraged to collaborate because every voice matters, every person counts! Summary: Hanover Bank is looking for a full-time Loan Servicing Specialist II to join our team. The Loan Servicing Specialist II reports directly to the Loan Servicing Manager Officer. Processes monetary loan transaction requests, daily loan payments & loan payoffs from general ledgers and checks. Supports the loan officers, branch personnel, and loan administration staff professionally to ensure quality customer service. Monitors insurance and taxes, daily loan operational functions, and assists with various servicing tasks when necessary. Duties and Responsibilities: Customer Service • Review and respond to customer inquiries., • Run and return payoff letter requests within 24 hours., • Return all inquiry calls within one business day., • Process payments loans from general ledger entries., • Monitor payoff & loan disbursement mailboxes, advancing funds, and processing paydown/payoff transactions., • Process loan-related wires and ACH transfers for payments/disbursements., • Customer service functions as necessary, including service desk tickets and Call Center., • Update collateral tracking and ticklers when current information is received., • Ensure efficient and accurate processing of loan payments., • Review / clear non-posted items., • Review co-worker’s daily work., • Assist in insurance monitoring records for all loan types., • Work with attorneys for assignment requests., • Maintain and update assigned Procedures., • Loan advances / Construction draws, • OTE transactions as requested by other departments, • Upload tax/insurance documents to vendors for tracking purposes., • Review all vendor-generated insurance reports for expiring hazard & flood insurance. Contact insurance agents to obtain outstanding expired insurance and invoices., • Process payment of real estate taxes for escrow accounts as they become due and maintain all corresponding escrow addendums on the loan accounting system., • Update loans based on KDE requests., • Additional duties as assigned. Education and Experience: • Bachelor's degree in business or equivalent business experience, • Minimum of 1-2 years in a bank loan department and/or similar experience, • Excellent verbal and written communication skills, • Ability to interact with a diverse group of people with tact and professionalism, • Excellent organizational skills, • Highly motivated, • Adaptable, • Working knowledge of Microsoft Office Suite (Outlook, Word, Excel, etc.) Our Benefits: Health & Wellness Benefits · Medical, Dental, and Vision insurance (with HSA, FSA, and Commuter Benefits options) · Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) · Company-paid Long-Term Disability Insurance Voluntary Benefits · Additional Life and AD&D Insurance for employee, spouse, and dependents · Voluntary Short-Term Disability Insurance · Pet Insurance · Legal Services Plan · Accident Insurance · Hospital Indemnity Insurance · Cancer Care Insurance Retirement · 401(k) Plan with Company Match Time Off & Recognition · Paid Personal Time Off (PTO) · Paid Company Holidays · Annual Performance Bonuses · Annual Salary Increases Employee Engagement · Company-sponsored Events · Employee Contests and Recognition Programs Hourly: $26.00 - $31.00; placement within this range will vary based on experience and skill level. Hanover Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, national origin, disability or protected veteran status. Requirements:

Job DescriptionDescription: Location: Garden City Park, NY About Us: Hanover Bank – When you love your work and the people you work with, careers are made! Embracing diversity, valuing inclusion and showing respect are the foundation upon which we build our team. At Hanover Bank, inclusion means respecting personal beliefs and appreciating that we all have perspectives that matter. We are stronger together as we move toward a shared vision of personal and corporate growth. Whether you are just starting out or a seasoned professional, working for Hanover Bank can launch you on a path to success. With a passion for excellence, we strive to deliver exceptional service to our clients, foster a positive impact in the communities in which we work and live and help our team members achieve their professional goals. When you work with us you are empowered, engaged and encouraged to collaborate because every voice matters, every person counts! Job Summary Hanover Bank is looking for a Full-Time Post-Closing Administrator. The Post-Closing Administrator is responsible for the overall safekeeping of loan collateral documents and monitoring the receipt of original loan closing documents/collateral, and ensuring proper and timely lien perfection. Essential Job Duties and Responsibilities • Process receipt of original loan closing collateral packages to include logging, reviewing, imaging, and storing of all documents., • Process receipt of recorded mortgage security instruments, ensuring documents are appropriately imaged and stored., • Appropriately update work statuses and locations in the Bank’s document management repository, loan origination, and loan servicing platforms to ensure accurate tracking and reporting., • Provide follow-up assistance for outstanding items and loan documentation., • Validate UCC1 filings through the Bank’s vendor and file UCC when necessary., • Coordinate delivery of collateral with Bank counsel for Loan Assignments., • Monitor for all Paid Off and Assigned Loans and ship to the Bank’s offsite storage vendor., • Process document requests in connection with Bank subpoena requests., • 1-3 years of experience in handling loan documents for the following loan types: residential, consumer, multifamily, commercial real estate, and commercial loans., • Strong communication, organization, and time management skills., • Must be detail-oriented with the ability to organize, prioritize, and work independently., • Strong analytical skills with the ability to identify improvement opportunities, evaluate options, and develop solutions., • Strong computer skills with working knowledge of Microsoft Office and loan servicing platforms., • Strong sense of integrity and personal ethics. Our Benefits: • Medical, Dental and Vision (including HSA, FSA & Commuter Benefits), • Company-paid benefits to include life insurance and AD&D plus long-term disability, • Voluntary Benefits (including additional life insurance and AD&D insurance for yourself, your spouse and/or your dependent children, Voluntary Short-Term Disability, Pet Insurance and Legal Services), • Supplemental Health Benefits (including Accident insurance, Hospital indemnity insurance and Cancer Care), • Retirement-401(k) with Company Match, • Paid Personal Time Off (PTO) & Paid Company Holidays, • Annual Bonuses, • Annual Increases, • Employee Events and Contests Hourly Rate: $26.00 - $31.00; placement within this range will vary based on experience and skill level. Hanover Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Requirements:

Job DescriptionOverview: Fort Morgan Capital is a specialty finance subsidiary of SIMPLECITI Companies focused on originating and servicing structured credit facilities to personal injury and mass tort law firms. Backed by a $50 million joint venture with Arena Investors LP, Fort Morgan underwrites legal receivables backed by future case proceeds to meet growing demand for non-dilutive law firm financing. About SIMPLECITI Companies: SIMPLECITI Companies is a vertically integrated finance and operations platform focused on building scalable businesses across specialty lending, advisory, and asset management. Our operating companies specialize in capital markets, legal finance, operations, and private credit. We combine disciplined underwriting with tech-enabled infrastructure to deploy capital efficiently and drive long-term value. Our verticals include: • Fort Morgan Capital (Litigation Finance & Legal Credit), • SimpleCREDIT (Private Lending & Legal Finance), • SimpleADVISORY (Investment Advisory), • SimpleMANAGE (Back Office & Ops Support), • SimpleCORE (Operations & Capital Structuring) Job Description: Fort Morgan Capital is hiring a Director of Legal Credit and Diligence Operations to lead the evaluation, underwriting, and approval process for credit facilities issued to law firms. This is a high-responsibility role for a credit leader with experience in legal asset analysis, diligence management, and structuring complex legal receivable-backed loans. You’ll be responsible for owning the entire underwriting lifecycle, coordinating external advisors, and producing decision-ready investment materials for committee approval. The ideal candidate combines legal fluency with credit structuring experience and operational execution. Underwriting, Diligence & Credit Oversight • Own end-to-end credit execution: intake, modeling, diligence, credit memo, IC presentation, and closing, • Develop and maintain underwriting rubrics for evaluating legal receivables from PI and mass tort law firms, • Analyze case dockets, pipeline strength, settlement timelines, and projected legal fee recoveries, • Coordinate with third-party legal advisors, valuation firms, and underwriters on case quality and portfolio risk, • Draft and present Investment Memos (IMs) for approval by the Fort Morgan Investment Committee, • Ensure all legal structuring (e.g., lien protections, superpriority status, PPFFPA compliance) is complete pre-funding, • Oversee funding documentation and coordinate transition to post-close servicing and reporting, • 5+ years in legal finance, structured credit, investment banking, or plaintiff-side underwriting, • JD or equivalent background with litigation finance, legal receivables, or private credit transactions, • Proven experience evaluating case portfolios and drafting institutional-grade investment memos, • Deep understanding of litigation timelines, fee structures, and settlement patterns across PI and mass tort, • Proficient in legal documentation, UCC filings, PPFFPA, lien protections, and asset-backed credit, • Able to manage multiple stakeholders including internal teams, IC members, and external counsel Preferred: • Experience in law firm lending or pre-settlement funding, • Understanding of how case quality and practice structure impact credit risk, • Bonus: Experience integrating AI or automation tools into legal diligence or underwriting workflows

TD Bank - JobID: R_1461085 [Bank Teller / Customer Service] As a Teller at TD Bank, you'll: Conduct needs-based conversations and offer financial solutions; Process Teller transactions for Customers including servicing Customer accounts, accepting loan payments, etc; Balance Automated Teller Machine

TD Bank - JobID: R_1461385 [Bank Teller / Customer Service] As a Teller at TD Bank, you'll: Conduct needs-based conversations and offer financial solutions; Process Teller transactions for Customers including servicing Customer accounts, accepting loan payments, etc; Balance Automated Teller Machine

Job Description About MCU At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people. Our Mission: To help hard-working New Yorkers build better tomorrows Our Vision: Be New York's most loved financial institution by helping our members build their best financial futures Overview: The Member Service Representative is responsible to provide excellent service to members by exploring member needs and explaining products and services with the ability to serve a member with any request, including new accounts needs, maintenance on accounts, loan applications and/or teller transactions. Through needs based assessment provide and offer additional products and services while creating a premier member experience. Operate within a high volume branch environment to perform a range of duties. Support members with anything from simple servicing requests to more complex requests that require critical thinking and decision-making skills with a high degree of accuracy and in accordance within MCU policies and procedures. The Member Service Representative will work collaboratively with your branch management team and teammates to deliver outstanding outcomes for every member’s interaction. The Member Service Representative must have an understanding of MCU products and services and can respond to a range of member issues or inquiries in a friendly, courteous, and cooperative manner. The Member Service Representative is expected to work well with others and maintain courteous and professional communications with teammates, members and be open to coaching and guidance. Responsibilities: Specific duties include, but are not limited to, the following: • Ensure excellent member service; every member, every transaction, every time., • Conduct member interviews to uncover the needs of members to better help improve their overall financial situation., • Process the opening and overall onboarding of new members., • Perform account maintenance, changes, servicing, etc. on existing accounts., • Ensure proper documentation and signatures are obtained for all member interactions to stay in compliance with rules and regulations as well as MCU policy and procedures., • Process loan applications, collecting all necessary documentation and adhering to underwriting requirements to prepare for loan booking., • Ensure fully complete loan applications for those loans that will be underwritten by centralized underwriting; ensure all data is properly documented the first time for the most efficient experience., • Cross-sell additional products and services to best-fit member need(s)., • Effectively manage new account and loan pipeline with proper follow-up for members in order to close effectively and efficiently., • Meet / exceed sales goals for all key metrics of branch growth including but not exclusively new members, new checking accounts, and new loan bookings., • Demonstrate professionalism and empathy during member interactions., • Assist branch team members in driving referrals for new accounts and loans., • May perform outbound calls including service lists, lead lists, referral follow-up, etc. in order to meet / exceed sales and service goals., • May be assigned online loan applications to complete; follow up with the members and ensure an effective and efficient closing., • Maintain comprehensive knowledge of MCU products and services., • Maintain comprehensive knowledge of credit union policies and procedures as well as applicable rules and regulations and how they apply to MCUs environment., • Back up teller line as needed., • Assist in management of lobby member flow to ensure members move through the branch environment in the most efficient and effective manner., • Participate in the opening and closing of the branch, • Adhere to all regulatory compliance training inclusive of BSA/AML/OFAC and overall BSA/AML/OFAC compliance, • Assist with community engagement outreach programs, • Maintain the highest level of confidentiality and discretion of member’s and their financial information, • Perform other duties as required, • Travel as required, • Perform other duties as requested and special projects as assigned., • Member service skills, • Research and problem-solving skills, • Ability to multi-task; good time management skills Requirements: • Retail banking experience is a plus, • High school diploma or the equivalent required., • Previous branch experience preferred, including sales and service, • Availability to work overtime and Saturdays as required, • Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail., • Interpersonal, oral and written communication skills, • Highly ethical., • Proficiency in Microsoft Office Suite, • Technologically proficient. Why you'll be a good fit: Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following Results - We are passionate about winning. Agility - We proactively anticipate, respond and pivot to ensure MCU wins. Integrity - We operate with the highest ethical standards and highest degree of honesty. Belonging - We cultivate a culture of inclusion and teamwork. Ownership - We take personal responsibility and hold ourselves accountable for the results. What we can offer you: Competitive compensation, medical and dental benefits. 401K with employer contribution Flexible paid time off Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including, but not limited to knowledge, skills and abilities, as well as geographic location. Incentives and/or benefits packages may vary depending on the position. Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws. We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

Job Description About MCU At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people. Our Mission: To help hard-working New Yorkers build better tomorrows Our Vision: Be New York's most loved financial institution by helping our members build their best financial futures Overview: The Member Service Representative is responsible to provide excellent service to members by exploring member needs and explaining products and services with the ability to serve a member with any request, including new accounts needs, maintenance on accounts, loan applications and/or teller transactions. Through needs based assessment provide and offer additional products and services while creating a premier member experience. Operate within a high volume branch environment to perform a range of duties. Support members with anything from simple servicing requests to more complex requests that require critical thinking and decision-making skills with a high degree of accuracy and in accordance within MCU policies and procedures. The Member Service Representative will work collaboratively with your branch management team and teammates to deliver outstanding outcomes for every member’s interaction. The Member Service Representative must have an understanding of MCU products and services and can respond to a range of member issues or inquiries in a friendly, courteous, and cooperative manner. The Member Service Representative is expected to work well with others and maintain courteous and professional communications with teammates, members and be open to coaching and guidance. Responsibilities: Specific duties include, but are not limited to, the following: • Ensure excellent member service; every member, every transaction, every time., • Conduct member interviews to uncover the needs of members to better help improve their overall financial situation., • Process the opening and overall onboarding of new members., • Perform account maintenance, changes, servicing, etc. on existing accounts., • Ensure proper documentation and signatures are obtained for all member interactions to stay in compliance with rules and regulations as well as MCU policy and procedures., • Process loan applications, collecting all necessary documentation and adhering to underwriting requirements to prepare for loan booking., • Ensure fully complete loan applications for those loans that will be underwritten by centralized underwriting; ensure all data is properly documented the first time for the most efficient experience., • Cross-sell additional products and services to best-fit member need(s)., • Effectively manage new account and loan pipeline with proper follow-up for members in order to close effectively and efficiently., • Meet / exceed sales goals for all key metrics of branch growth including but not exclusively new members, new checking accounts, and new loan bookings., • Demonstrate professionalism and empathy during member interactions., • Assist branch team members in driving referrals for new accounts and loans., • May perform outbound calls including service lists, lead lists, referral follow-up, etc. in order to meet / exceed sales and service goals., • May be assigned online loan applications to complete; follow up with the members and ensure an effective and efficient closing., • Maintain comprehensive knowledge of MCU products and services., • Maintain comprehensive knowledge of credit union policies and procedures as well as applicable rules and regulations and how they apply to MCUs environment., • Back up teller line as needed., • Assist in management of lobby member flow to ensure members move through the branch environment in the most efficient and effective manner., • Participate in the opening and closing of the branch, • Adhere to all regulatory compliance training inclusive of BSA/AML/OFAC and overall BSA/AML/OFAC compliance, • Assist with community engagement outreach programs, • Maintain the highest level of confidentiality and discretion of member’s and their financial information, • Perform other duties as required, • Travel as required, • Perform other duties as requested and special projects as assigned., • Member service skills, • Research and problem-solving skills, • Ability to multi-task; good time management skills Requirements: • Retail banking experience is a plus, • High school diploma or the equivalent required., • Previous branch experience preferred, including sales and service, • Availability to work overtime and Saturdays as required, • Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail., • Interpersonal, oral and written communication skills, • Highly ethical., • Proficiency in Microsoft Office Suite, • Technologically proficient. Why you'll be a good fit: Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following Results - We are passionate about winning. Agility - We proactively anticipate, respond and pivot to ensure MCU wins. Integrity - We operate with the highest ethical standards and highest degree of honesty. Belonging - We cultivate a culture of inclusion and teamwork. Ownership - We take personal responsibility and hold ourselves accountable for the results. What we can offer you: Competitive compensation, medical and dental benefits. 401K with employer contribution Flexible paid time off Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including, but not limited to knowledge, skills and abilities, as well as geographic location. Incentives and/or benefits packages may vary depending on the position. Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws. We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

Job DescriptionDescription: Location: Garden City Park About Us: Hanover Bank– When you love your work and the people you work with, careers are made! Embracing diversity, valuing inclusion and showing respect are the foundation upon which we build our team. At Hanover Bank, inclusion means respecting personal beliefs and appreciating that we all have perspectives that matter. We are stronger together as we move toward a shared vision of personal and corporate growth. Whether you are just starting out or a seasoned professional, working for Hanover Bank can launch you on a path to success. With a passion for excellence, we strive to deliver exceptional service to our clients, foster a positive impact in the communities in which we work and live and help our team members achieve their professional goals. When you work with us you are empowered, engaged and encouraged to collaborate because every voice matters, every person counts! Job Summary Hanover Bank is looking for a full-time Client Service Associate ("CSA") to join our team. The Client Service Associate enhances the client experience by providing exceptional client service, selling/promoting the bank’s products/services to all new and existing clients, supporting Branch functions as needed, and serving as administrative and operational support to the ongoing business Bank. The CSA performs all platform and teller functions, universally. Accurate and efficient process and record routine transactions for bank customers including cashing checks, accepting deposits and withdrawals, and processing loan payments and transfers. The CSA will open new accounts both in person and in conjunction with the bank’s line of business partners. Job Duties and Responsibilities • Work in a diverse environment, as an integral part of a dynamic sales and servicing team of individuals, • Be able to identify and assess customers’ needs and recommend appropriate products and services., • Keep current on all Bank products and services and be able to explain them to our customers., • Comply with policies, procedures, and regulations; and provide outstanding customer service in a safe and sound environment., • Build long-term relationships with our customers to understand, and identify their financial needs, and recommend appropriate products and services to meet those needs., • When appropriate be able to refer customers to business partners to meet their needs outside of the branch products and services (i.e., mortgages, home equity, and business services/cash management)., • Proactively promote and sell Bank products and services., • Assist in the overall attainment of branch sales, service, and revenue goals. Cross-sell additional products and services to develop and strengthen customer relationships., • Engage in all sales development activities (e.g., telemarketing and sales events)., • Execute an effective outbound calling program to retain and grow the deposit base., • Attain personal contact and appointment goals, • Provide superior customer service and operational efficiency., • Manage risk associated with new account opening procedures, regulatory compliance, and the Bank Secrecy Act., • Support and perform all customer and branch-related tasks to effectively and efficiently adhere to the Bank’s financial and operational goals., • Perform new account openings and all customer service-related functions, as well as all branch-related functions (i.e., balance ATMs, monitor and manage cash in cash recyclers, vault, and coin vault; perform periodic audits in conjunction with Assistant Branch Manager as required)., • Ability to handle multiple tasks at once., • Answer phones and assist customers with all banking-related requests., • High school diploma or equivalent GED., • Ability to handle multiple tasks at once., • Exhibit a professional demeanor at all times., • Strong communication and organizational skills are required., • Working knowledge of Microsoft Office (Excel, MS Word, and MS Outlook) Health & Wellness Benefits • Medical, Dental, and Vision insurance (with HSA, FSA, and Commuter Benefits options), • Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D), • Additional Life and AD&D Insurance for employee, spouse, and dependents, • Voluntary Short-Term Disability Insurance, • Pet Insurance, • Legal Services Plan, • Accident Insurance, • Hospital Indemnity Insurance, • Paid Personal Time Off (PTO), • Paid Company Holidays, • Annual Performance Bonuses, • Company-sponsored Events, • Employee Contests and Recognition Programs Hourly rate: $20-$23; placement within this range will vary based on experience and skill level. Hanover Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Requirements:

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Hanover Bank- When you love your work and the people you work with, careers are made!.Embracing diversity, valuing inclusion and showing respect are the foundation upon which we build our team.At Hanover Bank, inclusion means respecting personal beliefs and appreciating that we all have perspectives

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