Hotel Guest Service Representative Part Time
14 days ago
Fort Collins
Job DescriptionHotel Guest Service Representative Part Time, Home2 Suites Fort Collins Join a 2025 USA Today Top Workplace Winner! Starting at $17/hour, experienced candidates may qualify for a higher wage Must be able to work 2 to 3 shifts a week, including weekends and a mixture of 7-3pm and 3pm-11pm shifts Why Youll Love Working Here The Hotel Guest Service Representative Part Time position is more than a job, its a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility. We take great pride in the inclusive environment weve created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Home2 Suites Fort Collins . How Youll Make An Impact The Hotel Guest Service Representative Part Time provides courteous, prompt service to our guests by answering the propertys phones, making reservations, checking guests in/out and interacting with guests in a friendly and professional manner to create a memorable personalized experience. • Uses property management system to make reservations, check-in and checkout guests, process payments, maintain cash drawer and operate office equipment, • Provides highest level of service by anticipating, listening attentively, and responding promptly to guests requests and complaints to meet and exceed guest expectations, • Quickly and empathetically responds to guest issues with resolutions that may require thinking "outside of the box", • Customer service experience, • Accurate cash handling experience, • Strong oral and written communication and interpersonal skills, • Strong attention to detail, organization, and follow-up abilities, • Positive attitude, outgoing, friendly Career Development • Personalized career pathing and skill development, • Leadership and mentorship programs, • Educational and certification reimbursementTeam Member Perks, • Worldwide hotel discounts and free stays at NCG Hospitality managed hotels, • Catch of the Day earn bonuses for going above and beyond to support team and guests, • Everyone Sells earn cash for bringing in business to our properties, • Paid Volunteer hours Earn money for community serviceHealth & Wellness Benefits, • Medical, dental, and vision plans, • Paid sick time and Paid Time Off, • Virtual telehealth access and employee assistance resources, • Monthly health and fitness reimbursement programsFinancial Support, • Same-day pay options, • Referral bonus earn cash for bringing great team members