Wireless Retail Sales Specialist
hace 4 días
Mesa
Job Description At Consumer Cellular, we are redefining Retail! Consumer Cellular is committed to going above and beyond to ensure that customers have everything they need and nothing they don’t. This commitment is anchored in our desire to have a relationship with customers that feels more like a partnership. You know what, it is more like a friendship – can we call you our friend? A friendship requires connecting and being available when something goes wrong or when you need someone to lend a helping hand. We are proud to have a Consumer Cellular Retail Store in your community. This is a place where you can stop by and check out the latest wireless products and services, or visit with your friends at Consumer Cellular. Job Summary Consumer Cellular is adding to our team of incredible relationship builders, conversation havers, and wireless technology lovers. A key member of our team is the Retail Wireless Sales Specialist, who works directly with customers, listening to their needs and ensuring we provide a product-based solution. Our Retail Wireless Sales Specialists are motivated by delivering a world-class experience, where customers leave with a smile on their face and a working phone in hand. Our Retail Wireless Sales Specialist earns between $17.50-$18.50/hour plus uncapped commission. This position is classified as modified full-time, which means the work schedule will range between 30 to 39 hours per week. On average, most employees in this role work approximately 35 hours per week, offering a consistent schedule while maintaining flexibility. What You Do in this Role • Brand Ambassador – While orange is our color, we are best known for our outstanding customer service. You will ensure the store is comfortable, welcoming, and always open for our guests when needed. We encourage bringing your authentic self to work each day in such a way that it reflects our core value of Happy Employees make Happy Customers., • Relationship Builder – You will have the opportunity to build relationships with guests, team members, and field leadership. Building a relationship requires you to be an active listener, a solution finder, and a conversation initiator., • Product and Services Enthusiast – You will receive training on our products and services, preparing you to translate technology into real-world conversations. You will also attend meetings, training sessions, and work with the team to ensure you have all the necessary knowledge to provide the best care for your guests., • Account Management – You are responsible for setting and being available for guest appointments. You will be an investigator and problem solver when reviewing guest accounts and determining the best plans and offers for each guest. You are responsible for documenting customers’ accounts with relevant notes and details. What You Need to Win in this Role • Education and Skills:, • High school diploma, or equivalent experience is required., • Positive attitude and ability to make the customer feel like the priority., • At least 6 months of customer service experience in a retail setting. Bonus points if you have worked in wireless industry., • Experience for operating a POS system and ensuring accurate transactions., • Proficient with MS Office suite of products (Word, Excel and PowerPoint)., • Schedule and Attendance:, • Flexibility, including weekends., • Retail Store is open six to seven days a week. Hours will vary between 9:00 am to 6:00 pm most days., • Physical Requirements:, • Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items. This includes standing for 6-8 hours., • Requires the ability to move around the store, assist customers, and maneuver merchandise when necessary., • Regular store cleaning including cleaning display cases, and shelves and making the store clean and safe for guest.Company DescriptionFounded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI). Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies. Consumer Cellular phones, devices and plans are available nationwide through more than 50 company-owned neighborhood stores, online at ConsumerCellular.com, by telephone at (888) 345-5509, and at leading retailers including Target and Walmart. Connect with Consumer Cellular on Facebook, Twitter, and YouTube for tutorials, features, applications, and company news.Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI). Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies. Consumer Cellular phones, devices and plans are available nationwide through more than 50 company-owned neighborhood stores, online at ConsumerCellular.com, by telephone at (888) 345-5509, and at leading retailers including Target and Walmart. Connect with Consumer Cellular on Facebook, Twitter, and YouTube for tutorials, features, applications, and company news.