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  • Server/Bartender
    Server/Bartender
    il y a 15 jours
    Temps plein
    Manhattan, New York

    We are seeking a dedicated and enthusiastic Server/Bartender with young energy to join our dynamic team in a fast-paced dining environment for a small Contemporary American cuisine in Lower East Side. As a Server/Bartender, you will play a crucial role in providing exceptional customer service, ensuring that guests have an enjoyable dining experience. You will be responsible for taking orders, serving food and beverages, and maintaining a clean and welcoming atmosphere. Ideal candidates will have experience in the food industry, particularly in fine casual environments with social model. Responsibilities Greet and seat guests promptly with a warm and friendly demeanor. Present menus, take orders, and provide recommendations based on guest preferences. Serve food and beverages efficiently while ensuring accuracy in order delivery. Upsell menu items to enhance the guest experience and increase sales. Maintain cleanliness of tables, dining areas, and service stations throughout the shift. Handle cash transactions accurately and manage Toast system. Collaborate with kitchen staff to ensure timely food preparation and service. Adhere to food safety standards and sanitation practices at all times. Address guest inquiries and concerns promptly to ensure satisfaction. Assist with bussing tables and maintaining a tidy restaurant environment. Prepare and serve alcoholic and non-alcoholic beverages according to standard recipes and customer preferences. During the slow day that you will stand alone. Maintain an organized bar area, ensuring cleanliness and adherence to food safety standards. Engage with customers to provide a memorable experience, including recommending drinks and answering questions about the menu. Requirements Previous experience in food service or restaurant roles is preferred, with fine causal dining experience being a plus. Strong customer service skills with the ability to engage guests positively. Familiarity with Toast systems is advantageous. Excellent time management skills to handle multiple tasks efficiently during busy periods. Basic math skills for handling cash transactions accurately. Knowledge of food handling practices and safety regulations is essential. Culinary experience or kitchen knowledge is beneficial for understanding menu items. Ability to work collaboratively as part of a team in a fast-paced environment. Experience as a host/host or in guest relations can enhance your candidacy. Willingness to learn about upselling techniques to improve sales performance. Join us in delivering outstanding dining experiences where your skills can shine! Benefits: Employee discount Food provided Per shift Paid training Pay: $17.00 - $25.50 per hour Benefits: Employee discount Flexible schedule Paid training Experience: Server/Bartender: 2 years (Required) Language: English (Required) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Ability to Commute: New York, NY 10002 (Required) Work Location: In person

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  • Hospitality & Operations Lead (Lead Barista with Lead Management Skills)
    Hospitality & Operations Lead (Lead Barista with Lead Management Skills)
    il y a 16 jours
    Temps plein
    Carroll Gardens, Brooklyn

    About Light Switch Light Switch is a neighborhood coffee shop and bar opening in Carroll Gardens, Brooklyn. By day, we serve specialty coffee, pastries and light fare. By night, we transition into a relaxed social environment serving beer, wine, spritzes and shareable food offerings. We are seeking Hospitality & Operations Leads to join our opening leadership team. These roles are responsible for helping establish service standards, training team members, maintaining operational excellence and delivering exceptional guest experiences across both daytime and evening service. Working alongside the co-founders of the business Henry and Mark. This is an opportunity to play a key role in building a new hospitality business from the start. Position Summary The Hospitality & Operations Lead is a hands-on lead role responsible for overseeing front-of-house operations, supporting daily business performance and ensuring an outstanding guest experience throughout all trading periods. This role requires flexibility to lead both coffee service and evening beverage service, while acting as a role model for hospitality, teamwork and operational execution. The successful candidate will be equally comfortable leading a busy morning coffee rush, coaching team members during service and hosting guests during evening operations alongside the rest of the team. Key Responsibilities Guest Experience & Hospitality ● Deliver exceptional hospitality and create memorable guest experiences ● Build relationships with regular guests and foster community engagement ● Resolve guest concerns professionally and confidently ● Ensure service standards are consistently executed throughout the day and evening Coffee Operations ● Prepare and serve specialty coffee beverages to company standards ● Monitor coffee quality and consistency ● Support coffee training and ongoing development of team members ● Maintain espresso equipment and coffee workstations Evening Beverage Operations ● Serve beer, wine and spritzes to company standards ● Support beverage menu development and seasonal offerings ● Maintain beverage quality, presentation and service standards ● Ensure compliance with responsible alcohol service practices Leadership & Training ● Lead shifts and act as the senior team member on duty ● Train, coach and develop hospitality team members ● Support onboarding of new hires ● Drive accountability for service, cleanliness and operational standards ● Foster a positive and collaborative team culture Operations & Administration ● Open and close the business according to established procedures ● Perform cash handling and end-of-day reconciliation ● Monitor inventory levels and communicate ordering requirements ● Assist with receiving deliveries and stock management ● Ensure compliance with food safety and health regulations Business Performance ● Drive sales through guest engagement and product knowledge ● Support achievement of labor and operational goals ● Identify opportunities to improve efficiency and guest satisfaction ● Act as a trusted partner to ownership in day-to-day operations Qualifications Required ● Minimum 2-3 years hospitality experience ● Experience in specialty coffee (experienced barista), restaurants, bars or hospitality operations ● Strong leadership and communication skills ● Proven ability to perform in a fast-paced environment ● Passion for hospitality and guest experience ● Flexible availability including mornings, evenings and weekends ● Food Handler certification Preferred ● Experience leading shifts ● Specialty coffee experience ● Wine, beer or beverage service experience ● Experience with Toast POS ● Experience in a new start-up operation. What Success Looks Like ● Outstanding guest experience across all dayparts. ● Consistent coffee and beverage quality ● Strong team culture and engagement ● Well-executed openings, closings and shift transitions ● Operational excellence throughout both daytime and evening service ● Positive contribution to the growth and reputation of Light Switch Compensation ● Competitive hourly wage ● Participation in tip pool ● Leadership development opportunities ● Opportunity for future advancement as the business grows Schedule Full-time position averaging 35-40 hours per week with a mixture of morning, daytime, evening and weekend shifts. But we are flexible depending on the individual's needs. This role ideal requires flexibility to support both coffee and evening beverage operations. Or specifically one day-part throughout the week and weekend.

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  • Cashier / Sales Assistant
    Cashier / Sales Assistant
    il y a 2 mois
    $18.5–$23 par heure
    Temps plein
    Manhattan, New York

    We’re hiring an experienced, customer-focused professional to join our takeout and delivery front-of-house leadership team. This role is ideal for someone with strong customer service experience who takes ownership of the guest experience and is looking to grow within a fast-paced restaurant environment. This position plays a key role in overseeing the flow of takeout and delivery operations. You’ll be a primary point of contact for guests, delivery drivers, and the kitchen, ensuring orders are handled accurately, efficiently, and with care. What You’ll Do: • Handle guest interactions via phone, online platforms, and in person with a high level of professionalism, • Oversee and coordinate takeout and delivery orders from start to finish, • Communicate clearly with the kitchen regarding timing, modifications, and priorities, • Ensure accuracy when processing orders through the POS and delivery platforms, • Support and guide team members during busy service periods, • Maintain an organized, clean, and well-stocked takeout area, • Proactively resolve guest concerns and elevate the overall customer experience, • Who This Role Is For:, • Candidates with prior customer service or restaurant experience, • Fluent in English, with strong communication skills, • Available to work evenings, nights, and weekends, • Calm, organized, and confident under pressure, • Genuinely cares about guests and takes pride in service, • Motivated to grow into supervisory or management roles, • Why It’s a Great Opportunity:, • A hands-on leadership role in daily operations, • Direct impact on guest satisfaction and team performance, • Clear path for growth into lead, supervisor, or management positions, • Supportive, fast-paced work environment, • If you’re experienced, customer-driven, and looking for a role where your work truly matters and can grow over time, we’d love to hear from you.

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