Front Desk / Check In / Out
10 days ago
El Paso
Job Description We are seeking a friendly, detail-oriented individual to manage front desk operations, including patient check-in and check-out. This role is essential in providing excellent customer service and ensuring a smooth, organized flow for daily appointments. This role verifies that all follow-up appointments, payments, referrals, and instructions are provided accurately. Strong attention to detail, professionalism, and excellent communication are key for success. Pay will be based on experience Key Responsibilities: Check-In Duties: * Greet patients in a warm and professional manner * Verify patient information, demographics, and insurance * Collect co-pays and required documents * Ensure proper completion of registration forms Check-Out Duties: * Schedule follow-up appointments and referrals * Provide patients with visit summaries and instructions * Collect any remaining balances * Ensure all services are billed and documented appropriately Other Duties: * Answer and direct phone calls promptly and courteously * Maintain a clean and welcoming front desk area * Support clinical staff with administrative tasks as needed * Collaborate with billing, scheduling, and medical teams 2 years experience in a medical office or healthcare setting. * Strong customer service and communication skills. * Proficiency with EHR systems and appointment scheduling software. * Ability to handle payments and basic billing questions. * Bilingual (Spanish/English)