Child Support Technician/ Paralegal
6 days ago
El Paso
Job Description This is a temporary position for a Child Support Technician at the Office of the Attorney General. Must have a clean background to qualify GENERAL DESCRIPTION Performs entry-level/routine child support work. Work involves conducting detailed investigations to locate absent parents, establishing paternity, enforcing court orders for child support, and /responding to customer inquiries. Level of Complexity of State Classification: Routine Level of Supervision of State Classification: Works under moderate supervision, with limited latitude for the use of initiative and independent judgment. ESSENTIAL POSITION FUNCTIONS Take the appropriate case action to locate absent parents, establish paternity for children born out-of-wedlock, establish or enforce child/medical support obligations, or initiate case closure: • Conducts detailed in-office investigations to locate parties, verify employment, and determine assets, • Prepares documents relating to legal and administrative actions to establish or enforce child support orders, • Negotiates lump sum payments from noncustodial parents who owe past due child/medical support, • Negotiates out-of-court settlements and agreements with parties (CSO II only), • Monitors child support cases and refers delinquent cases for the appropriate enforcement action(s), • Documents all case actions taken using the appropriate agency tools, including but not limited to Texas Child Support Enforcement System (TXCSES), case/court documents, • Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository Research case information on the computer, including TXCSES Maintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations, and other states' IV-D regulations Assess child support cases to determine the appropriate case action Explains Child Support Program policies, procedures, and regulations to customers Responds to customer inquiries and complaints Assess the validity of complaints against the IV-D program with impartiality Serves as a Notary Public Performs related work as assigned Maintains relevant knowledge necessary to perform essential job functions Attends work regularly in compliance with the agreed-upon work schedule Ensures security and confidentiality of sensitive and/or protected information Comply with all agency policies and procedures, including those about ethics and integrity MINIMUM QUALIFICATIONS Education: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: full-time Child Support Program, investigations, credit collections, customer service, legal assistant, legal secretary, IV-A eligibility specialist, insurance adjustor Skill in negotiating and interviewing Skill in using a computer for word processing and data entry/retrieval Skill in handling multiple tasks, prioritizing, and meeting deadlines Skill in effective oral and written communication Skill in exercising sound judgment and effective decision making Ability to receive and respond positively to constructive feedback Ability to work cooperatively with others in a professional office environment Ability to provide excellent customer service Ability to arrange for personal transportation for business-related travel Ability to work more than 40 hours as needed and in compliance with the FLSA Ability to lift and relocate 30 lbs. PREFERRED QUALIFICATIONS Education: graduation from an accredited four-year college or university Knowledge: investigative practices and techniques Other Language: Ability to read, write, and speak Spanish proficiently Performs routine to moderately complex child support enforcement actions to collect arrears through special collections programs. Work involves assessing cases, enforcing court orders for child support, and/responding to customer inquiries. Prepares and processes legal documents and monitors case progress. Negotiates lump sum collections with obligors and/or obligors' attorneys. Our State Set-Aside contract requires us to maintain a 75%-25 % ratio. This means 75% of our employees must have a disability or a barrier to employment.