SR REPORTING ANALYST
hace 14 días
El Paso
Job Description FULLBEAUTY Brands™ is the premier fashion and lifestyle destination for the plus size customer. We are an online and catalog marketplace offering a curated collection of the finest family of plus size brands and thousands of products. POSITION SUMMARY: The position coordinates with CX Director as a highly analytical and detail-oriented Senior Reporting Analyst to serve as our internal "Excel Guru". This pivotal role is responsible for the design, development, maintenance, and automation of all organizational reports and dashboards. The ideal candidate will possess deep expertise in advanced Excel functionalities and a proven ability to translate complex datasets into clear, concise, and actionable business insights that drive strategic decision-making across the company. This position will be overseeing reports for the care center that are to be completed daily, weekly, monthly and a year to date. PRIMARY RESPONSIBILITIES: • Monitor customer contacts via phone, chat, mail and email channels., • Verify compliance with the prescribed rules and regulations and recommend corrective measures in case of discrepancies., • Document detailed interaction observed on standardized forms and reports., • Investigate and resolve monitored escalations with concrete solutions., • Gather, analyze, and report data, • Perform additional administrative duties and participate in departmental projects as needed., • Required to take in-bound Telemarketing, Customer Service, and Help Desk calls as needed., • Assist with daily deposits/mail order duties, • Utilize time management skills to meet business needs., • Keep spreadsheets of all data by site (volume, abandon rate, forecast, metrics, utilization, order conversion etc, • Minimum 1 year in Customer Service, • Expert in excel, pivot tables, data consolidation, • Excellent written and verbal communication skills, • Excellent time management skills, • Excellent data analysis, interpretation and problem-solving skills, • Willingness to accept challenges along with the ability to work under pressure, • Goal-oriented and motivated along with the ability to work independently, • Ability to develop quality assessment strategies and plans and implement them successfully, • Remarkable attention to detail, communication, and leadership skills, • Advanced PC Skills Required including Excel and Word, • Preference Mod4, CS Mod4 and S4A trained, • Competitive Health Benefits (Medical, Dental & Vision), • Employer HSA Contribution, • 401K Match, • Employee Assistance Program, • Business Casual Attire, • Wellness Initiatives, • 30% Associate Merchandise Discount Across our Family of Brands, • Generous Paid Time Off Program, • Promote From Within Culture, • Commitment to Being an Equal Opportunity Employer, • Life Insurance Benefits