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Job Description FULLBEAUTY Brands™ is the premier fashion and lifestyle destination for the plus size customer. We are an online and catalog marketplace offering a curated collection of the finest family of plus size brands and thousands of products. POSITION SUMMARY: The position coordinates with CX Director as a highly analytical and detail-oriented Senior Reporting Analyst to serve as our internal "Excel Guru". This pivotal role is responsible for the design, development, maintenance, and automation of all organizational reports and dashboards. The ideal candidate will possess deep expertise in advanced Excel functionalities and a proven ability to translate complex datasets into clear, concise, and actionable business insights that drive strategic decision-making across the company. This position will be overseeing reports for the care center that are to be completed daily, weekly, monthly and a year to date. PRIMARY RESPONSIBILITIES: • Monitor customer contacts via phone, chat, mail and email channels., • Verify compliance with the prescribed rules and regulations and recommend corrective measures in case of discrepancies., • Document detailed interaction observed on standardized forms and reports., • Investigate and resolve monitored escalations with concrete solutions., • Gather, analyze, and report data, • Perform additional administrative duties and participate in departmental projects as needed., • Required to take in-bound Telemarketing, Customer Service, and Help Desk calls as needed., • Assist with daily deposits/mail order duties, • Utilize time management skills to meet business needs., • Keep spreadsheets of all data by site (volume, abandon rate, forecast, metrics, utilization, order conversion etc, • Minimum 1 year in Customer Service, • Expert in excel, pivot tables, data consolidation, • Excellent written and verbal communication skills, • Excellent time management skills, • Excellent data analysis, interpretation and problem-solving skills, • Willingness to accept challenges along with the ability to work under pressure, • Goal-oriented and motivated along with the ability to work independently, • Ability to develop quality assessment strategies and plans and implement them successfully, • Remarkable attention to detail, communication, and leadership skills, • Advanced PC Skills Required including Excel and Word, • Preference Mod4, CS Mod4 and S4A trained, • Competitive Health Benefits (Medical, Dental & Vision), • Employer HSA Contribution, • 401K Match, • Employee Assistance Program, • Business Casual Attire, • Wellness Initiatives, • 30% Associate Merchandise Discount Across our Family of Brands, • Generous Paid Time Off Program, • Promote From Within Culture, • Commitment to Being an Equal Opportunity Employer, • Life Insurance Benefits

Job DescriptionCompany Description Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide. Job Description Overview SOSi is actively seeking qualified, professional, and experienced Spanish interpreters in El Paso, TX. The Spanish interpreter will be supporting a broad set of business activities from a call/contact center type environment. Our job is to support our customer’s interpretation needs by providing language interpretation. Essential Job Duties • Provides consecutive and simultaneous interpretation between Spanish and English and vice versa., • Provides over-the-phone and video remote interpreting for limited English proficiency (LEP) individuals as required., • Performs sight translation, occurring when an interpreter is given a written document in one language and asked to read it aloud in another language., • Provides quality control review of translated documents as required., • Performs other duties as required. Qualifications Minimum Requirements • Minimum one (1) year of experience interpreting in a judicial environment., • Legal ability to work in U.S., • Highly proficient in both English and Spanish vocabularies typically used in formal, consultative, and casual modes of communication in justice system contexts, including colloquial slang, idiosyncratic slang, and regionalisms., • Knowledgeable of specialized vocabulary (terminology) in both English and Spanish to legal and criminal justice system terminology and immigration procedures., • Ability to speak English and Spanish fluently, including high to low levels of language register, regional colloquialisms, and slang expressions, and do so with clear and intelligible pronunciation., • Ability to perform simultaneous, consecutive, and sight translation in a manner that is factually and conceptually accurate without changes, omissions, or additions., • Ability to preserve the tone and emotional level of the speaker, as well as manage the delivery, speed, and length of the statement (projection, pace and pausing) of the speaker., • Ability to maintain appropriate speed and projection while rendering interpretation, and request and incorporate clarification of speaker’s statements only when justified. Preferred Qualifications • Video remote and over-the-phone interpreting experience strongly preferred., • Cisco WebEx experience., • Federal, State, National Association of Judiciary Interpreters and Translators (NAJIT), and/or American Translators Association (ATA) certifications in interpretation., • Experience providing interpretation for Department of Justice (DOJ) Executive Office for Immigration Review (EOIR) court cases. Additional Information Work Environment • Ability to travel up to 20% of the time, • Fast-paced, deadline-driven environment, • Call/contact center, • Full time, shift-based schedules (40 hours per week) All interested individuals will receive consideration and will not be discriminated against for any reason.