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Job DescriptionPosition Overview Tap Healthcare Solutions is seeking a compassionate and skilled Registered Nurse (RN) – Medical Surgical to join a healthcare team in Las Cruces, New Mexico. In this role, you will provide direct patient care to individuals with a wide range of medical conditions while supporting treatment plans and ensuring high-quality, patient-centered care. This position offers competitive compensation ranging from approximately $74,000 to $100,000 annually based on experience and provides an excellent opportunity for nurses looking to grow their clinical skills in a dynamic Med-Surg environment. Required Qualifications • Active New Mexico Registered Nurse (RN) license., • Associate's Degree in Nursing (ADN) required., • Basic Life Support (BLS) certification required (American Heart Association)., • Advanced Cardiovascular Life Support (ACLS), Pediatric Advanced Life Support (PALS), and Trauma Nursing Core Course (TNCC) certifications required within six (6) months of hire. Preferred Qualifications, • Minimum of one (1) year of Medical-Surgical nursing experience. This role offers the opportunity to work in a collaborative clinical environment while gaining valuable experience in medical-surgical nursing and contributing to a patient-focused care team.

Job Description Location: Las Cruces, NM Duration: September 2024 and ongoing Schedule: Monday – Friday, 8a-5p with call, one week per month Shift: 1-2 weeks per month Call: 1 in 4, 1 weekend per month + 1 week per month. About 4-5 calls per 24 hour shift. Patient volume: Clinic avg: 25 patients call back avg per 24 hour shift: deliveries per month. Patients will be unassigned and assigned patients as this OB group is the only group covering call Scope: Clinic + call, +inpatient privileges EMR: Hospital is on Cerner, Clinic is Athena Group/support: no midwives, 3 OBGYN’s, 1 GYN only, no APP’s Requirements (boards, license): Must be Certified or truly board eligible, must be comfortable with Clinic + call, Active NM license Ian Glendinning Director of Recruitment, Locum Tenens Division Pacific Companies Irvine, CA | Dallas, TX t: e:

Job DescriptionBenefits: Job description: Job Title: Endocrinologist Multi-Site (Las Cruces & El Paso) Location: Las Cruces, NM & El Paso, TX (New Expansion Site) Job Type: Full-Time | In-Person Salary: $180,000 $250,000 annually (Negotiable based on experience and skillset) Benefits: Health Insurance, 401(k) and CME allowance About Muojicare Medical Center Muojicare Medical Center is a growing, physician-led, multi-specialty practice with a focus on Endocrinology, Weight Loss, Podiatry, and Wound Care. We are committed to offering cutting-edge, patient-centered care using the latest technologies and diagnostic tools. As we expand services into El Paso, TX, we are seeking a skilled and compassionate Board-Certified Endocrinologist to join our growing team. Position Summary The ideal candidate will provide outpatient endocrine care across both Las Cruces and El Paso, with an emphasis on personalized chronic disease management and integrative care. This is an excellent opportunity to join a collaborative environment with opportunities for growth, innovation, and leadership. Key Responsibilities • Diagnose and manage endocrine disorders including diabetes, thyroid, adrenal, pituitary, and metabolic bone diseases, • Interpret DXA scans/Echolight REMS densitometry and thyroid ultrasounds with accuracy, • Perform or supervise thyroid biopsies (preferred, not required), • Collaborate with multidisciplinary teams, including Podiatry and Wound Care specialists, • Provide consultative input on endocrine-related wound healing and metabolic optimization, • Participate in expanding services into El Paso, including patient outreach and practice developmentQualifications, • MD or DO from an accredited medical school, • Board Certified in Endocrinology, • Active Texas medical license and New Mexico License (or eligibility to obtain one), • Proficient in reading DXA /REMS densitometry scans and thyroid ultrasounds, • Experience with thyroid fine needle aspiration (FNA) biopsies is a plus, • Wound care interest or experience preferred, • Strong communication and patient education skills, • Willingness to work at both Las Cruces and El Paso locationsWhy Join Muojicare?, • Competitive salary ($180,000 $250,000) based on experience and skill set, • Comprehensive benefits including health insurance, 401(k), and CME support, • Leadership and growth opportunities in a multi-specialty, innovative practice, • Supportive team environment with a focus on work-life balance Job Type: Full-time Schedule: • 8 hour shift, • Monday to Friday, • No weekendsAbility to Commute:, • Las Cruces, NM 88011 (Required)Ability to Relocate:, • Las Cruces, NM 88011: Relocate before starting work (Required)Willingness to travel:, • 25% (Preferred)Work Location: In person

Job DescriptionTravel Emergency Medicine Physician – 1099Landmark Medical Center | Rhode Island$260-$280/hour | Block Scheduling | APP + Scribe Support Looking for a rewarding Emergency Medicine opportunity with top-tier compensation and real support at the bedside? Emergency Associates of Woonsocket (EAW) is actively recruiting 1099 Emergency Medicine Physicians for Landmark Medical Center in Rhode Island. What We Offer * Rates starting at $260-$280/hour * Block scheduling * 12 hour shifts * 36 hours of APP coverage * 16 hours of onsite scribe coverage * Work a mix of days, nights, and weekends * Rhode Island license paid for out-of-state physicians with a 2-year commitment Why Physicians Choose This Opportunity * Excellent compensation * Flexible scheduling model * Supportive clinical environment * Strong operational infrastructure * Great fit for local and traveling physicians Qualifications * BC/BE in Emergency Medicine * MD/DO * Rhode Island license or ability to obtain one Interested candidates should apply today to learn more about joining our team at Landmark Medical Center.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re hiring entry-level Call Center Representatives to support a variety of inbound and outbound customer service and sales campaigns for a diverse range of clients. In this role, you’ll engage with customers over the phone answering questions, resolving concerns, and identifying opportunities to introduce new products and services. This is a great opportunity for individuals with a positive attitude and strong people skills. If you’ve worked in customer-facing roles such as retail, hospitality, or food service, we encourage you to apply! To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: • Handle inbound and outbound calls in a friendly, timely, and professional manner, • Resolve customer issues effectively, aiming for first-call resolution, • Research internal systems to locate missing information and collaborate with other departments as needed, • Accurately document customer interactions and process claims, • Engage in solution-focused conversations to identify the best options for customers, • Follow scripts, policies, and procedures while using training resources to provide accurate information, • Maintain confidentiality and handle sensitive information appropriately, • Escalate complex issues to supervisors or specialized teams when necessary, • Attend training sessions and team meetings to stay up to date on systems and procedures, • Adhere to assigned schedules and attendance expectations Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications • Must be 18 years or older, • High school diploma or equivalent, • Strong communication and organizational skills, • Typing speed of at least 20 words per minute, • Basic knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook), • Familiarity with Windows operating systems, • Dependable and punctual with strong time management, • Ability to troubleshoot and follow up on customer issues, • Strong problem-solving and conflict resolution skills, • Customer-focused with empathy, patience, and professionalism, • Able to multitask, stay focused, and work independently, • Team-oriented with a collaborative mindset, • Comfortable in a fast-paced, dynamic environment, • Excellent interpersonal skills and the ability to build rapport with customers and colleagues

Job Description The Director of Case Management is accountable for the implementation, coordination and management of the Department. Direction of the Department will include clinical, financial, quality and HR management as well as program planning, education, monitoring, and maintenance. The Director of Patient Management is responsible for this program that transitions patients through the continuum of care in a timely and cost effective manner. Will oversee RNs, Social Workers and one Clerical Support. Must Have: Current license as an RN in New Mexico or compact license. At least 3 years of Utilization and case management experience. At least 2 years previous leadership experience in a healthcare setting. Nice-To-Haves Certification by the National Association of Healthcare Professionals or InterQual is desirable. Certification as a CCM or ACM is preferred. Company DescriptionLanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.LanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.

Job Description Overview CALL CENTER AGENT (HIRING IMMEDIATELY) We are looking for call center agents to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and up-sell customers on new products and services. There are a wide variety of project openings on government programs as well as some of the most recognizable brands in the world. Candidates should be natural problem solvers who continuously strive to provide excellent customer service and extraordinary customer satisfaction. This is a great opportunity for you to start your career with our growing team, and with our industry-leading training, you are sure to grow. We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Ensure first call resolution through problems solving and effective call handling, • Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed, • Accurately document and process customer claims in appropriate systems, • Lead fact-finding discussions to determine the best options for the customer, • Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures, • Comply with requirements surrounding confidential information and personal information, • Escalate customer issues to the appropriate staff and managerial for resolution as needed, • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes, • Adhere to all attendance and work schedule requirements Qualifications WONDER IF YOU ARE A GOOD FIT? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem-solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Overview CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with products, process-related inquiries, and professionally represent some of the most recognizable brands in the world. There are a wide variety of project openings available. Schedules vary by site and program however we can usually find something that works for everyone. This is a wonderful opportunity for you to start your career here. With our industry-leading training, you are sure to grow. We offer many advancement opportunities including Supervisor, Trainer, Talent Acquisition, and Operations Management. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? Do you strive for excellence and enjoy helping others? This position supports customer service, technical support, and customer sales interactions. You would interact with customers across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Listen to customers, understand their needs, and resolve customer issues, • Utilize systems and technology to complete account management tasks, • Accurately document and process customer claims in appropriate systems, • Follow all required scripts, policies, and procedures, • Utilize knowledge base and training to accurately answer customer questions, • Comply with requirements surrounding confidential information and personal information, • Appropriately escalate customer issues with the managerial team, • Ensure first call resolution through problems solving and effective call handling, • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes, • Adhere to all attendance and work schedule requirements Qualifications WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge, you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period, • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Compensation: Pay based on experience; opportunities for advancement available. People Oriented Leaders a Plus! Start asap with a probationary period of 30 days. You will begin as Pet Care Specialist and train into Coach. If you are a good fit, the position could become permanent. Schedule: Full-time or part-time (must be avail at least 30 hours); may include evenings and every other weekend, and holiday. General Summary: The Daycare Coach is responsible for advising Daycare Specialists in canine behavior and how to ensure a safe, enriching, and stress-free environment for playgroups. This role involves performing the duties of a Daycare Specialist while being available to help others develop skills to succeed in understanding managing dog behavior in daycare. This means monitoring dog behavior and human interactions with the dogs, offering advice and hands on support to help the new employee succeed. You are the right person if you have a passion for pets and patience with people. Company Culture YPS Makes Pets Better—Period. We do whatever it takes. We believe in Excellence--Not Perfection. We work in a “Get It Right the Second Time” method. Benefits & Perks Access to professional education (Fear Free, IBPSA, CPR/First Aid). Free daycare or overnight care for pets when you are present, 50% off all services when not present 20% discounts to immediate family Key Responsibilities • Provide guidance on job specific skills, • Inspire employees to achieve objectives, • Encourage communication with staff members, leads, and management., • Reach out to management with challenges any employee faces, • Communicate Team development needs with the Leads, Operations Manager and Owners, • Perform the duties of the Daycare Specialist Qualifications • High school diploma., • Attitude: “Yes, If" not "I Can't". Must be invested in making pets better--period., • Two positive past employer references and must pass a background check., • Dependable, team-oriented, and willing to cross-train in multiple areas. Experience of at least 30 days as a Pet Care Specialist • Physically able to lift and carry 40 lbs., stamina for active, hands-on work., • Ability to use a computer, two-way radio and cleaning tools effectively, • Knowledge of standard US measures for feeding., • Excellent observational, oral and written communication skills. Strong math, sales, and client service skills. • Reliable, self-motivated, and independent worker., • Proven leadership and training abilities; team-oriented with solid decision-making skills., • Excellent organizational, planning, and problem-solving abilities., • Demonstrated flexibility and resilience in dynamic environments. Commitment to professional growth and ongoing training • Ability to recognize and alleviate Fear, Anxiety, and Stress in animals. Must have IBPSA or equivalent completion certificates in Canine Body Language, Dog Handling & Equipment, Teaching Canine Basic Behaviors, Customer Service & Management • Must Have IBPSA Certification in Canine Provider and Canine Specialist (Certifications can be offered once hired). • Experience in dog handling, daycare, boarding, or related fields preferred., • People Oriented Leaders a Plus! Work Environment & Physical Demands • Active role requiring standing, walking, bending, and lifting throughout shifts., • Exposure to pets of various sizes, breeds, and temperaments (Aggressive dogs not allowed at YPS)., • Use of cleaning supplies, kennel tools, and safety equipment., • Loud and dynamic environment requiring focus and rapid task switching Company DescriptionMessages from our staff telling us the things they are most proud of working at Your Pet Space: Genuine caring for pets among their work teams. We are interested in each individual pet. Good communication among all departments at all levels. No hidden agendas among staff or management. The owners back up the staff in the case of a rude or abusive client. Excellent leaders—they feel comfortable working with everyone. Everyone is treated as an individual. Pleasant co-workers who are always willing to help one another. Input is focused on improvement, not criticism. Management is understanding and patient. They take an interest in the staff. We have a personal relationship with our clients. Clients believe in the staff.Messages from our staff telling us the things they are most proud of working at Your Pet Space:\r\n\r\nGenuine caring for pets among their work teams.\r\nWe are interested in each individual pet.\r\nGood communication among all departments at all levels.\r\nNo hidden agendas among staff or management.\r\nThe owners back up the staff in the case of a rude or abusive client.\r\nExcellent leaders—they feel comfortable working with everyone.\r\nEveryone is treated as an individual.\r\nPleasant co-workers who are always willing to help one another.\r\nInput is focused on improvement, not criticism.\r\nManagement is understanding and patient. They take an interest in the staff.\r\nWe have a personal relationship with our clients.\r\nClients believe in the staff.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. The Call Center Sales Manager oversees all aspects of our call center team. As a sales manager, you will ensure an exceptional customer experience in all customer touchpoints, including phone service and digital communication channels. This involves managing a team of supervisors to help develop efficient operations, promote sales and customer and services. You will work to continuously improve client metrics by providing leadership, direction, and motivation to the workforce. Candidates for this role should be experienced, highly organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical support, or back-office experience is preferred. This is a full-time, local, on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and results program-wide. Operations managers conduct regular business meetings with supervisor to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account. Key Responsibilities: • Lead a team of 5-10 call center supervisors responsible for inbound and outbound representatives, • Responsible for coaching and developing reports on customer service processes and best practices., • Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously, • Drive a culture of accountability, continuous improvement, and personal excellence, • Directs workforce management activities and sets performance goals and objectives accordingly, • Develop and maintain strategy on ensuring customer satisfaction on all service interaction, • Provide team motivation and development to maximize sales opportunities, • Responsible for the overall performance and productivity of direct reports, • Responsible for weekly payroll review and submission to ensure correct entries, • Responsible for driving the growth of revenue and profit originating from a call center, • Proven ability to meet performance, efficiency, and quality assurance targets, • Monitoring of individual and team results to identify and act on both positive and negative performance, • Communicate key messages effectively to ensure that direct reports are informed of process changes, • Provide regular feedback to supervisors regarding performance wins and areas of opportunity, • Work with other departments in the organization, such as quality assurance, training, IT, and recruiting, • Develop and audit quality assurance strategies to ensure the delivery of world-class service, • Determining work procedures, preparing work schedules, and expediting workflow, • Responsible for hiring, coaching and terminating call center employees, • Be a subject matter expert on your client's business, • Manage remote employees as needed., • Other duties and responsibilities as assigned Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job DescriptionDescription: Job Description Summary: The Physical Therapist is responsible for providing exceptional care to patients in their homes and within home health and hospice settings in Texas and New Mexico while reporting directly to the Director of Nurses in Texas and New Mexico. Job Duties (include, but not limited to): • Perform patient assessments, develop treatment plans, and implement intervention techniques tailored to the needs of patients in both Texas and New Mexico., • Adhere to state regulations in Texas and New Mexico, agency policies, and professional standards of practice, maintaining excellence in patient care delivery., • Collaborate with interdisciplinary team members, including physicians, nurses, occupational therapists, and social workers, to facilitate seamless care coordination and enhance patient outcomes., • Seek guidance from the Physical Therapist Supervisor on challenging cases, ethical considerations, and professional development matters., • Maintain clear communication with management and external stakeholders to support organizational objectives., • Stay informed of current trends, research findings, and best practices in physical therapy and home health/hospice care, integrating evidence-based interventions into clinical practice as deemed appropriate., • Adhere to HIPAA Policies, ensuring compliance with state-specific privacy laws in both Texas and New Mexico to safeguard patient confidentiality., • Fulfill additional responsibilities as assigned, recognizing the distinct requirements of providing care in the home health and hospice settings across Texas and New Mexico. Working Environment: • Prudent use of office supplies and equipment., • Ability to communicate effectively., • Possess manual dexterity and normal range of motion of all extremities., • May require occasional weekend, holiday, or overtime work., • Skills in problem-solving, considering patients' backgrounds, finances, and resources, are essential for delivering optimal care., • Reliable transportation for travel to patient homes and agency locations., • Compliance with dress code and professional demeanor., • Licensure as a Physical Therapist in Texas or New Mexico, meeting one of the following requirements:, • Graduation from a physical therapist education program approved by the Commission on Accreditation in Physical Therapy Education (CAPTE) or successor organizations., • Graduation from an education program outside the United States determined to be substantially equivalent to physical therapist entry-level education in the United States by an approved credentials evaluation organization., • Meeting alternative licensure pathways as outlined by state regulations., • Minimum of five years of clinical experience as a licensed Physical Therapist, with demonstrated proficiency in home health and hospice settings preferred., • Prior experience in a supervisory or leadership role, with strong leadership, communication, and team-building skills., • Excellent clinical assessment, critical thinking, and problem-solving abilities., • Strong understanding of regulatory requirements, reimbursement guidelines, and documentation standards related to home health and hospice care., • Commitment to promoting a culture of excellence, integrity, and continuous improvement within the therapy team., • Ability to effectively manage multiple priorities, delegate tasks, and make sound decisions under pressure., • Proficiency in computer skills, including electronic medical records and productivity tracking software., • Current CPR certification and adherence to professional standards and practice., • Proficiency in electronic health records (EHR) and other relevant software applications., • Possess organizational skills, with an understanding of state-specific regulations governing home health and hospice services in Texas and New Mexico.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a highly skilled and motivated Call Center Customer Service Manager to lead a team of supervisors and drive performance across our customer service and sales operations. This role is ideal for a dynamic leader who can inspire teams, deliver measurable results, and ensure exceptional service for our clients. The ideal candidate is experienced, organized, people-oriented, and has a strong work ethic. A background in call center operations management is required, with additional experience in customer service, technical support, or back-office operations preferred. This is a full-time, on-site position at one of our physical contact center locations. We offer competitive compensation, performance-based bonuses, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and exciting incentive programs. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and results program-wide. Operations managers conduct regular business meetings with supervisor to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account. Key Responsibilities: • Lead and manage 5–10 call center supervisors overseeing inbound and outbound teams, • Coach and develop supervisors on customer service best practices and performance management, • Monitor and improve call center metrics, productivity, and service quality, • Foster a culture of accountability, continuous improvement, and excellence, • Oversee workforce management and set clear performance goals, • Develop strategies to enhance customer satisfaction across all service interactions, • Motivate teams to maximize sales opportunities and meet revenue targets, • Ensure accurate and timely payroll review and submission, • Track and analyze individual and team performance, addressing both strengths and areas for improvement, • Communicate process updates and key messages effectively to supervisors, • Collaborate with departments such as Quality Assurance, Training, IT, and Recruiting, • Design and audit quality assurance strategies to ensure top-tier service delivery, • Manage hiring, coaching, and termination processes for call center staff, • Serve as a subject matter expert on client-specific operations, • Manage remote employees as needed, • Perform other duties as assigned Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years or older, • High school diploma or equivalent, • 2+ years of experience in call center operations management, • Strong data entry and computer skills, • Fluent in English (spoken and written), • Wired high-speed internet connection (20Mbps+ download speed), • Excellent organizational, written, and verbal communication skills, • Typing speed of 20+ words per minute, • Availability to work scheduled shifts, including during training, • Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook), • Ability to learn and navigate complex computer systems, • Reliable attendance and punctuality, • Strong conflict resolution, problem-solving, and negotiation skills, • Customer-focused mindset: empathetic, responsive, and patient, • Ability to multitask, self-manage, and stay focused in a fast-paced environment, • Strong interpersonal skills and team orientation