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Job DescriptionBenefits: • 401(k), • Employee discounts Job Overview: The Front of House Associate will be the first point of contact that our clients interact with. You will represent the energy and atmosphere of the wellness center. Your ability to communicate will be essential by listening to clients needs and sharing your extensive knowledge of the Relive products and services. You will create lasting relationships with clients, staff and vendors. Responsibilities: • Welcome clients on arrival and notify treatment provider to ensure appointments are taken in a timely manner and efficiently schedule client appointments based on providers and treatment room availability. Anticipate clients needs by answering questions or concerns proactively vs reactively., • Maintain cleanliness of reception area, • Maintains client accounts by obtaining, recording, and updating personal and financial information., • Help achieve business and performance goals for the center., • Maintain, and protect clients rights by abiding by HIPPA regulations and maintaining confidentiality of personal and financial information., • Maintains operations by following policies and procedures; reporting needed changes., • Liaise with admin and other medical team members pre and post therapy and participate in shared decision making., • Accurately use the online booking systems., • High School diploma or equivalent is required. Bachelor's degree preferred, • 1-2 years' experience working in a Medspa facility or wellness center is required, • Bilingual Spanish (fluent written and spoken), • Must have excellent communication and listening skills., • Must have excellent computer skills., • Scheduling appointments and working with an appointment tracking system is highly preferred., • Excellent computer skills required, • Multi -tasking, Time Management, Organization, Attention to Detail, Professionalism, Quality Focus. Ability to work well under pressure with minimal supervision. Proven flexibility and willingness to handle a variety of tasks., • Knowledge of modern office procedures., • Good communicator, with developed verbal and written communication skills in English., • Be able to demonstrate the ability to establish effective working relationships with other staff as well as with external suppliers. Work Environment: • This position requires standing, walking, bending, and kneeling daily. The employee must have the ability to move quickly to respond to client needs. Compensation: • $18-$22 per hourBeyond the Paycheck:, • Complimentary services and employee discounts with Orangetheory Fitness and Relive Health, • Empire cares about youwe offer access to free mental health counseling, • Discounts on theme parks, travel, movies, etc. through LifeMart and TicketsAtWork, • Pre-tax commuter benefit plan to save on public transportation to/from work, • Employee discounts Work location: On-site. Travel between clinics in region required About Empire: Empire Portfolio Group was founded in 2013 with a vision to develop strong brands and supercharge their long-term growth. In an increasingly crowded and competitive industry, our team not only outperforms the norm but most importantly prioritizes making differences in team and studio members' lives. Headquartered in New York City, Empire Portfolio Group is a leading Area Representative and franchisee of Orangetheory Fitness. The Company owns, operates and supports 140+ Orangetheory Fitness studios across DC, Connecticut, Maine, New Hampshire, New Jersey, New York, North Carolina, South Carolina, Vermont, and Virginia. Empire is also launching Relive Health which provides anti-aging and wellness services which include hormone optimization, medical aesthetics, vitamin therapy, and regenerative medicine. Empire plans to open hundreds of locations across a dozen states in the next few years. The mission of Relive Health is to help people take control of their "healthspan" (the length of time that a person stays healthy) through personalized wellness products and services. Our Mission: To bring out your best life through inspiring, motivating and exceptional moments Vision: To be the premier wellness portfolio that supercharges everyday life Values: Happy, Hungry, Humble, Healthy & Human EEO Statement: Empire Portfolio Group is an equal opportunity employer and will not discriminate against any applicant or employee on the basis of age, race, color, religion, sex, national origin, disability, sexual orientation, gender identity, ancestry, marital status or other classification prohibited by applicable local, state or federal laws. This policy is applicable to hiring, termination, compensation, schedules, discipline, working conditions and all other aspects of employment. As an employee, you are expected to honor this policy and to take an active role in keeping harassment and discrimination out of the workplace. We are happy to work with otherwise qualified disabled employees in order to accommodate limitations, in accordance with the Americans with Disabilities Act (ADA). It is up to the employee to approach the office manager with this request and provide medical proof of his or her needs upon at the Companys request.

Job Description Who We Are: Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us. Fueled by the power of imagination, MOIC is a universe of possibilities with tons of room for you to explore. Who You Are: As General Manager of our New York flagship, you are accountable for financial performance, guest experience, and team culture. This highly visible, on-site role requires active leadership during operating hours, including evenings, weekends, and peak periods. You will lead both Show/Front of House (FOH) and Service/Back of House (BOH) teams with operational expertise, emotional intelligence, and strategic focus, working closely with the AGM, Floor Managers, and Facilities Manager. You own the full scope of unit operations — P&L initiatives, schedules, payroll, training, compliance, guest standards, and cultural health — while serving as the bridge between senior leadership and on-the-ground teams. As GM, you set the tone by leading on the floor, collaborating directly with staff and guests, driving strategic planning and execution, and holding teams accountable for results through strong decision-making, problem-solving, and change leadership. This role requires both strategy and hands-on execution, balancing oversight with the ability to roll up your sleeves and handle the day-to-day challenges of a high-volume, guest-facing business. This includes stepping in to support shifts, weekends and floor management. Your leadership will also be key in driving guest, employee and financial success and operational efficiency. Your Day-to-Day: PEOPLE & TEAM LEADERSHIP • Consistently inspire and empower managers and teams to deliver exceptional guest experiences and a seamless operation, also ensuring that they have the tools and resources to succeed., • Display leadership by actively working the floor alongside FOH and BOH teams to ensure smooth guest flow, adequate staffing, and high service levels., • Make sound business decisions for labor and staffing needs, as well as resolve operational challenges across FOH and BOH teams, ensuring real-time coordination and adequate resources to meet business demands., • Champion the museum’s culture and values, using employee voice feedback to foster a positive work environment and ensure all team members embody our mission in guest and peer interactions., • Actively cultivate our feedback and growth culture by ensuring team members are supported in their professional growth and operational responsibilities., • Lead daily syncs and weekly meetings with your management team to assess operational challenges, plan for peak periods or special events, and ensure that both teams are aligned on priorities., • Ensure quick, effective communication between FOH and BOH during shifts, stepping in when necessary to resolve real-time operational issues such as cleanliness, supply shortages, or food prep. FINANCIAL MANAGEMENT & STRATEGY • Ensure that the location meets its financial targets, including sales, programming, inventory, operating and margin goals, collaborating with your peers, as well as the FOH and BOH teams to drive revenue and control costs., • Work closely with the FOH and BOH Managers to optimize labor by ensuring that staffing levels are aligned with operational needs, especially during peak periods., • Analyze guest flow and operational data to identify trends, adjusting inventory levels, staffing strategies, and operational plans to improve efficiency and guest experience., • Partner with the Finance and Sales teams to prepare and review financial reports, ensuring alignment between operational performance and financial targets. OPERATIONAL MANAGEMENT • Oversee inventory levels in partnership with your management team, ensuring that supplies (F&B, retail, service elements) are adjusted based on guest flow, seasonal needs, and upcoming events., • Work closely with your management team to ensure that daily operational needs, including ticketing, guest flow, facilities maintenance and service standards, are consistently met., • Collaborate with your management team to ensure that cross-departmental resource management (supplies, staffing) are streamlined and efficient., • Ensure that inventory control is maintained, with a focus on minimizing waste, optimizing stock levels, and ensuring the timely ordering of supplies. EVENT & HIGH-VOLUME PERIOD MANAGEMENT • Provide real-time guidance during high-traffic periods or unexpected operational challenges, working closely with both FOH and BOH Managers to resolve issues quickly and efficiently., • Collaborate with your management team to ensure that the team is well-prepared for special events, seasonal peaks, and high-traffic periods, adjusting staffing and inventory levels accordingly., • Ensure that the Guest Operations Support team (cleaning and food prep) is responsive to real-time needs, coordinating with the BOH Manager to handle cleanliness, food prep, and supply shortages during shifts., • Coordinate with the management team to ensure that additional guest flow and event-related operational demands are met, including staffing and resource allocation., • Serve as a primary point of contact for special events, ensuring that both FOH and BOH teams are aligned on responsibilities and timelines. GUEST EXPERIENCE OVERSIGHT • Utilize data and guest feedback to monitor satisfaction, collaborating with your management team to implement improvements in service delivery, cleanliness, and food prep standards., • Ensure that guest-facing areas are maintained to the highest standards, coordinating with FOH and BOH teams to address any issues impacting the guest experience. The Necessities • 5+ years of management experience in a physical consumer-facing environment., • 5+ years leadership experience managing an entire business unit or site., • Strong leadership skills, with a proven ability to manage cross-functional teams and work directly with both FOH and BOH departments to ensure operational excellence., • Prior direct oversight over 100+ exempt/non-exempt employees., • Experience managing inventory, people and labor, financial and sales performance for a high-volume operation, with a focus on optimizing efficiency while delivering exceptional guest experiences., • Advanced knowledge of accounting and finance principles., • Experience managing complex operations across people, financials, and processes., • Experience with POS and inventory systems, internal messaging systems, Google Suite, and ADP Time and Attendance., • Food Handler / ServeSafe and TIPS (or equivalent alcohol training) certifications., • Availability to work weekends, evenings, holidays, and peak business periods. The Nice-to-Haves: • Strong leadership skills, with a proven ability to manage cross-functional teams and work directly with both FOH and BOH departments to ensure operational excellence., • Strong coaching skills with a bias toward action and accountability., • Ability to problem-solve in real-time, stepping into operational roles as needed to ensure smooth shift execution during peak periods or special events., • Strong communication skills, with a proven ability to collaborate across departments and lead both strategic planning and hands-on operational execution., • Proficient and a quick ability to learn technology, including inventory management systems, labor scheduling software, and POS systems., • Bilingual (English/Spanish) communication skills preferred. The salary range for this role is $115,000 - $130,000 USD dependent on experience, as well as an annual bonus and options. Museum of Ice Cream is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected class. Benefits • Competitive pay and annual bonus, • Vision, dental, and healthcare benefits, • Employee assistance program, • 401K and retirement plans, • Stock options, • Paid time off, • After five years of employment, additional week off and monetary stipend, • Annual pinkball (yes, it is “pink-tie” themed company event), • Break room snacks and unlimited ice cream, • 16 free museum tickets per year for friends and family, with free entry for self, • 50% off retail products, • Ability to advance within the organization