Outpatient Services Practice Manager
hace 1 día
Chappaqua
Job DescriptionDescription:Practice Manager, Outpatient ServicesChappaqua, NY About the Position: The Practice Manager is integral to the effective administration and operational oversight of outpatient services within the organization. This role encompasses comprehensive management of all administrative functions, ensuring that operational processes align with organizational standards and are executed with utmost efficiency. Responsibilities include overseeing budgeting and resource allocation, managing staff scheduling, and supervising staff performance. The Practice Manager plays a key role in strategic planning and quality improvement initiatives, contributing to the program's growth and adherence to best practices. Collaboration with both administrative personnel and clinical teams is essential to provide the necessary operational support, thus enabling clinical staff to focus on delivering exemplary care. The Practice Manager is also tasked with maintaining compliance with relevant regulations, addressing operational issues, and upholding the organization’s values and culture. This position requires daily in-person interactions with business partners and clients; this is not a remote position. Schedule: Monday through Friday: 9:00 am - 5:30 pm Your Role: • Plan and oversee all administrative operations within assigned Outpatient Services Programs (OPS), ensuring seamless and efficient processes across staff, client, and program functions., • Develop and implement strategic plans for long-term growth, operational excellence, and compliance with organizational, state, and accreditation standards., • Manage program budgeting and resource allocation, ensuring cost-effective operations and optimal use of financial and material resources., • Collaborate with administrative staff to manage case assignments, track client census, and oversee scheduling for optimal operational efficiency and continuity of care., • Oversee staff recruitment, hiring, and onboarding by working with HR to assess needs, manage job postings, and develop 30-60-90 day onboarding plans for new hires., • Provide ongoing staff support and development, delivering constructive feedback, conducting check-ins, and fostering a positive and collaborative work environment., • Facilitate staff meetings and communication updates., • Monitor and analyze department metrics and QQT indicators, offering regular reports and recommendations to support continuous improvement and data-driven decision-making., • Drive results through measurable performance outcomes, ensuring quality, efficiency, and adherence to project timelines and organizational expectations., • Collaborate with cross-functional teams to establish and track operational benchmarks and workflows, making adjustments based on real-time performance data., • Address operational concerns promptly, both during regular hours and while on-call, to support consistent and uninterrupted client and program services., • Ensure accurate and organized documentation across all administrative, compliance, and regulatory functions, including audit preparation and remediation., • Conduct chart and workflow audits to ensure compliance with legal, clinical, operational, and accreditation standards., • Oversee billing-related workflows and work with finance teams to support timely and accurate client payments, monitor outstanding balances, and analyze financial trends., • Coordinate with facilities and IT teams to manage inventory, resolve maintenance or technology-related issues, and ensure a safe and efficient working environment., • Support continuity of care by ensuring effective communication across staff and clients, timely follow-ups, and consistent care coordination workflows., • Promote a culture of client-centered service, modeling professionalism, empathy, and dedication to high-quality care delivery., • Maintain full compliance with federal, state, and accreditation regulations, keeping up-to-date with evolving standards and communicating changes to staff., • Uphold organizational values and the Business Code of Conduct, acting as a role model and reinforcing a positive workplace culture., • Bachelor’s degree in business administration, healthcare administration, operations management, or a related field preferred, • Minimum three years’ experience in operations, program coordination, or administrative leadership, preferably in a healthcare, behavioral health, or human services setting The base salary for this position is $65,000 - $75,000 per year. Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, experience, scope and complexity of role responsibilities, geographic location, performance, and working conditions. Benefits: • Comprehensive benefit package, • Paid Time Off (which increases after 1 year with Mountainside), • Paid holidays including a Multicultural Holiday, • 401(k) with employer matching Mountainside Treatment Center is a dynamic, fast-paced and growing recovery facility that values innovation and an obsession with providing Best in Class service to our Clients. Founded in 1998, we are a leading behavioral healthcare provider dedicated to treating alcohol dependency and drug addiction. Accredited by The Joint Commission and CARF for its high standards of care, Mountainside seeks out passionate and talented individuals to join its staff. We believe that every employee, regardless of position, plays a vital role in our success. Here at Mountainside Treatment Center, we strongly prefer all employees to be fully vaccinated for Covid-19 (including regularly scheduled boosters) and the Flu as recommended by the CDC. Mountainside is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.Requirements: