Barista Shift Lead, Paradise Valley (Opening Fall 2026)
29 days ago
Paradise Valley
Job Description Reports to: General Manager Classification: Full-time, Hourly, Non-Exempt Pay Rate: $19.00/hour + tips Positions to fill: 2 Paradise Valley Café Hours: 7:00 AM – 7:00 PM About the Role Step Into Leadership From Day One We're hiring two Shift Leads for our upcoming Paradise Valley location, opening Fall 2026. This is a ground-floor leadership opportunity — you'll join before we open and help set the standard for how we operate, serve guests, and show up for each other every day. As Shift Lead, you're the second-in-command on the floor. You bring the same hospitality instincts as our Barista team, paired with the confidence to lead a shift, support your teammates, and make real-time decisions when the General Manager isn't present. You own your shift from start to finish. We're looking for two people to fill the following schedules: • AM Lead: Tuesday – Saturday, 5:00 AM – 1:30 PM, • PM Lead: Sunday – Thursday, 12:00 PM – 8:30 PM Responsibilities Pre-Opening • Participate in onboarding and training prior to opening., • Learn company service standards, operating procedures, and product knowledge at a leadership level., • Assist with café setup, merchandising, and operational readiness., • Help facilitate team training and support Barista onboarding alongside the General Manager., • Support grand opening events and launch activities. Shift Leadership & Operations • Open or close the location according to established procedures — you own the shift, start to finish., • Lead and direct the Barista team — assign tasks, manage pace, and step in where needed., • Monitor floor coverage and adjust team positioning in real time based on traffic., • Complete shift reports and communicate key updates to the General Manager daily., • Flag any team performance concerns, guest feedback, or operational issues promptly. Guest Experience & Hospitality • Model the exceptional, attentive guest experience expected of every team member., • Serve as the primary point of contact for guests when the General Manager is not present., • Handle escalations, complaints, and special requests with confidence and good judgment., • Build relationships with regulars and help create a sense of community. Beverage & Product • Prepare and serve all menu items to company standards with consistency and care., • Maintain strong product knowledge and confidently educate guests and team members., • Uphold quality, presentation, and food safety standards across every shift. Operations & Standards • Receive and verify product deliveries from our Phoenix production warehouse., • Operate the POS system accurately and oversee cash handling procedures., • Maintain cleanliness, organization, and visual standards throughout the café., • Follow and enforce opening, closing, and daily operational procedures. Requirements • Experience in coffee, food service, retail, or hospitality — with some lead, keyholder, or supervisory experience preferred., • A natural leader who steps up without being asked and stays calm under pressure., • Genuine passion for hospitality and elevating the guest experience., • Strong communication skills — with guests and with your team., • Comfortable handling cash, operating POS, and managing product receiving., • Reliable, punctual, and accountable., • Ability to stand for extended periods and lift up to 30 pounds., • Full-time availability for assigned schedule (AM: Tue–Sat, 5:00 AM–1:30 PM or PM: Sun–Thurs, 12:00 PM–8:30 PM), including early mornings, weekends, and holidays., • Must be at least 18 years old., • Must be able to obtain and maintain an Arizona Title 4 Basic Alcohol Certification prior to serving alcohol — we will provide guidance on completing this certification before opening Benefits • Full-time position with consistent hours, plus tips., • A dynamic team environment where collaboration is key., • Opportunity to help open a brand-new location and step into a leadership role at a growing company from day one., • Employee product discounts., • Paid pre-opening training and development., • Eligible for health, dental, and vision benefits the 1st of the month following 60 days of full-time employment. How to Apply Ready to join the Too Sweet Cakes team? We can't wait to meet you! Please submit your resume along with a brief cover letter explaining why you'd be a great fit for our team. For more information about the bakery, visit our website or follow us on Instagram: Website: www.toosweetcakes.com Instagram: @toosweet_cakes At Too Sweet Cakes, we take pride in making high-quality products with a high-performing team. If you're ready to work hard, learn new skills, and be part of a supportive environment, we'd love to meet you!