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Job Description Patient Advocate Specialist Northwell Health - Queens, NY ChasmTeam is partnering with a growing national company to build a team that provides real benefits to patients! We are seeking hard-working, self-starters who enjoy a challenge as we work together to help patients. The Patient Advocate plays a critical role in identifying, educating, and enrolling eligible hospital patients into the Health Insurance Premium Payment (HIPP) Program. You'll clearly explain program details, gather required documentation, and serve as a compassionate, professional advocate throughout each step of the enrollment process. This role demands mission-driven advocacy, proactive problem-solving, empathetic communication, and resilience—all while balancing compassion with an urgency to ensure patients receive timely support. By facilitating employer-sponsored health insurance coverage, the Patient Helper Program helps medically complex Medicaid beneficiaries access comprehensive care. We’re looking for driven individuals with a “can-do” spirit, unwavering perseverance, and the capacity to support diverse patient populations navigating complex healthcare systems. Key Responsibilities Patient Engagement & Advocacy • Educate patients and families in a clear, compassionate, and culturally sensitive manner about the HIPP program., • Assess family dynamics and adapt communication style to effectively meet their needs., • Obtain necessary authorizations and documentation from patients/families., • Foster trust with patients while maintaining appropriate professional boundaries., • Accurately collect all essential data for HIPP applications (e.g., employer information, insurance details)., • Employ proactive problem-solving to overcome barriers and ensure timely, accurate submissions., • Collaborate seamlessly with the Patient Financial Assistance team to finalize enrollments., • Clarify how employer-provided health insurance works in coordination with Medicaid., • Verify and update ongoing patient eligibility for HIPP to maintain continuity., • Utilize CRM/case management system to manage referrals and patient records., • Upload, scan, and securely transmit required documentation., • Record patient interactions meticulously in compliance with privacy and legal standards., • Represent the organization as the on-site contact at the hospital., • Establish and maintain collaborative relationships with hospital staff, state agency personnel, and community partners., • High school diploma or GED and completion of formal training in customer service, patient services, healthcare administration, social services, or case management., • Foundational knowledge of healthcare terminology and insurance processes gained via coursework or certification., • Associate’s or Bachelor’s degree in Social Work, Healthcare Administration, Public Health, or related field., • Training in motivational interviewing, trauma-informed care, or medical billing/coding., • Continuing education in Medicaid/Medicare eligibility, health equity, or patient advocacy., • Three to five years’ experience in patient-facing roles within a healthcare setting. Technical Skills-Preferred • Proficiency with CRM or case management systems., • Knowledge of Medicaid/Medicare eligibility and benefits coordination., • Ability to interpret medical billing and insurance documents., • Active listening and empathetic communication., • De-escalation tactics for emotionally distressed patients., • Cultural awareness and sensitivity in communication., • Mission-Driven Advocacy – Consistently puts patient needs first., • Ego Resilience – Thrives amid adversity and changing demands., • Empathy – Provides compassionate support while ensuring professionalism., • Urgency – Balances speed and sensitivity in patient interactions., • Detail Orientation – Ensures accuracy and completeness in documentation., • Cultural Competence – Demonstrates respect and understanding of diverse experiences., • Adaptability – Successfully operates in evolving policy and procedural environments. Why Join Us? As a Patient Advocate, you’ll make a real difference—helping patients navigate complex health and insurance systems, securing critical benefits, and enabling focus on healing and well-being. Join a mission-driven, supportive team where your work matters and your growth is encouraged. Full benefits offered, including Health, Dental, Vision, 401(k) with company match, STD/LTD, Life Insurance, and more.

Job Description At Redefine Healthcare, we believe in providing all patients with the highest quality of care and compassion. With our dedicated team of Neurosurgeons, Interventional Pain Management Specialists, Orthopedists, Psychiatrists, Physical Therapists, and Chiropractors, we pride ourselves on specializing in continuity of care for our patients. We are excited to add Vascular to our growing list of specialties. Redefine Healthcare is looking for a dedicated, full-time Administrator / Director of Nursing to join our expanding team of healthcare professionals in our Jersey City Office. The Director of Nursing provides strategic leadership over clinical care, administrative operations, and regulatory compliance within the ambulatory surgery center, ensuring safe, high-quality patient outcomes. This role drives quality improvement, staff development, and operational efficiency while fostering a collaborative, patient-centered environment. We are looking for candidates who are motivated, compassionate and are looking to advance their career in a community that is always growing. Job Title: Administrator / Director of Nursing Salary/Pay Rate: $120,000 - $150,000, depending on specialty and experience Hours: 40 hours per week Job Type: Full-time Benefits: Paid time off, sick time, health insurance (medical, dental, vision, accident, and critical illness), life insurance, 401(k) with Company match, yearly bonus Core Responsibilities Administrative & Operational Leadership • Organize and maintain office and clinical information systems for efficient retrieval and compliance., • Oversee scheduling, correspondence, filings, and reporting to ensure timely completion of administrative tasks., • Manage financial oversight functions, including budgeting, cost-control, and inventory tracking., • Ensure compliance with OSHA, State, and Federal regulations, as well as ASC accreditation standards., • Supervise and direct all nursing care in the surgical suite, adhering to AORN standards and ASC policies., • Develop, implement, and evaluate patient care delivery systems to improve outcomes and efficiency., • Act as patient advocate, ensuring safety, dignity, and continuity of care throughout the surgical process., • Maintain accountability for staff performance, quality of service, and adherence to clinical protocols., • Ensure effective use of EMR/EHR systems, scheduling software, and ASC-specific platforms for documentation and patient flow., • Train staff on digital health tools and maintain compliance with data security and confidentiality standards., • Lead continuous quality improvement (CQI) initiatives, including audits, incident reporting, and corrective action plans., • Monitor compliance with risk management protocols, infection control measures, and adverse incident reporting systems., • Participate in and chair quality improvement committees, ensuring measurable progress toward organizational goals., • Conduct orientation, competency assessments, and performance appraisals for all staff., • Provide mentorship, coaching, and professional development opportunities to foster career growth and succession planning., • Encourage staff participation in continuing education and professional organizations., • Ensure patient satisfaction initiatives are implemented, including feedback collection and service recovery processes., • Foster a customer-focused environment for patients, families, and visitors., • Support community outreach and education efforts to strengthen ASC reputation and patient trust., • Adjust surgical and staff schedules as needed., • Resolve operational issues (late patients, no-shows, physician delays)., • Assist with patient positioning, transfers, and equipment use., • Ensure emergency supplies and instruments are available., • Maintain surgeon supply preferences and oversee culture collection., • Establish and maintain in-service training programs., • Cover vacancies in nursing staff and assist office personnel when needed., • Bachelor’s degree with at least two (2) years of recent supervisory or management experience in a surgical environment., • Thorough knowledge of nursing processes and ASC operations., • Knowledge of State, Federal, and applicable regulatory laws and standards., • Ability to supervise and interpret clinical and administrative policies of the ASC., • Strong organizational, managerial, and public contact skills., • Ability to maintain confidentiality, tact, and diplomacy., • Strong computer skills (Microsoft Office, EMR/EHR systems)., • Bachelor’s degree required., • New Jersey State Nursing License., • CPR, BLS, & ACLS certification.

Job DescriptionPOSITION SUMMARY As part of a multi-disciplinary team providing medical care, the PCA is responsible for patient intake in the clinic and front desk, obtaining complete medical history, provides education about human sexuality, family planning, abortion, colposcopy, LEEP and general health education, as applicable. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Front Desk: Patient Reception and Visit Flow (15%) • Monitor health screenings at front desk. • Greet all patients and visitors according to PPGNY standards and collect all pertinent demographic and billing information, including insurance verification, following PPGNY and NYSDSS guidelines. • Change and update patient demographics in electronic health record.• Initiate CVR (superbill) and activate electronic health record to start visit. • Sign appropriate consents and reception forms. • Manage walk-in clients according to availability in the schedule. Scheduling, Appointment Schedule Management, Phones (15%) • Answers phones and triages patient calls, including appointment management. • Scrub the schedule and prepare charts for next day services according to information required by visit type and services requested. Billing and Revenue Cycle Duties (10%)• Process supply requests, collect payments and co-pays in accordance with PPGNY supply sales, cash handling, and banking policies. Reconcile audit reports to payments and prepare deposits. • Screen all patients for eligibility for in-state assisted insurance programs while assisting patients in completing these insurance applications if applicable. Monitor and Maintain Office and Waiting Areas (5%)• Responsible for opening and closing front desk area. • Maintain waiting room and office area to ensure appearance is welcoming, private and professional. Other Office Duties (5%)• Respond to patient requests. • Follow all safety and security procedures and guidelines. • Participate in health center/affiliate efforts to achieve established goals for productivity and revenue cycle. • Adhere to affiliate goals and policies on professionalism, wait time in-clinic and on the phone, and the system for addressing client complaints. • Other duties as assigned Clinical Services:SRH Patient Care (15%) • Reviews the patient health history for completeness and records findings. Alerts APC regarding critical information about the patient chief complaint, history of present illness, and other patient information. • Documents competently in the electronic medical record using the correct PPGNY templates and forms• Assists in promoting optimum center operations, excellent patient service and compliance with both agency and funding source policies and regulations. • Participates in health center/affiliate efforts to achieve established goals for productivity. • Adheres to affiliate goals and policies on professionalism, wait time in-clinic and on the phone, and the system for addressing client complaints. • Assess flow of patients through health center to minimize patient wait times. • Assists in the orientation and training of new clinic staff, as indicated • Ensures charge capture and financial reporting by accurately documenting in EHR and completing CVR data as appropriate for all medical and counseling services provided. • Ensures access to interpreter services for patients with communication barriers. • Performs other duties as assigned Patient Education (15%)• Provides health education and care related to sexual and reproductive healthcare • Provide accurate patient centered, non-judgmental, education according to MS&G and signs informed consent related to visit. Lab and Quality Assurance Activities (5%)• Performs laboratory tests as ordered, completes laboratory requisitions, and packages labs for transport according to PPGNY lab procedures. Runs Daily Controls • Performs clinic opening and closing duties; clinic and equipment cleaning; restocking supplies, etc. Reports facility and equipment issues, as indicated • Follows all lab and quality assurance protocols; uses appropriate personal protective equipment (PPE) and infection control precautions ICA Patient Care (5%)• Assists in abortion service in a variety of functions as needed, including abortion counseling, Products of Conception (POC) room, infections prevention float and assisting in surgical room. Maintenance of Clinical Skills and Competencies (10%)• Attends monthly didactics and incorporates information into daily care provision.• Maintains clinical skills and competencies as required by PPGNY, PPFA, and NYS DOH. Participates in annual competency checks and training for all new services, tests, and skills as assigned. CORE COMPETENCIES• A demonstrated commitment to PPGNY’s mission related to bodily autonomy, health equity, and gender and racial justice • A demonstrated commitment to learning about and enhancing practices related to racial equity and its impact on healthcare systems. • Strong relationship building and communication skills, including an ability to work and build trust across cultural differences related to related to race, class, age, gender, gender identity and expression, sexual orientation, religion, ethnicity, national origin or ability; and to reflect on one’s personal identity with humility • Ability to provide compassionate, non-judgmental and culturally responsive care across race, class, age, gender, gender identity and expression, sexual orientation, religion, ethnicity, national origin or ability; and demonstrates deep sense of accountability to patient experience REQUIRED SKILLS/ABILITIES:Interpersonal • Excellent customer service and communication skills • Ability to remain focused and calm in stressful situations • Excellent interpersonal and verbal skills • Superior oral and written communication skills • Ability to work effectively as part of team Technical • High degree of comfort with electronic health record Work Habits/Attributes • Keen attention to detail • Excellent organizational skills • The ability to produce high quality work in a fast-paced environment with changing and/or competing priorities • Ability to exercise sound judgment and independent decision-making skills • Ability to produce reliable, high quality work with minimal direct supervision • Ability to follow HIPAA Policies and Procedures• Ability to work a flexible or extended schedule, including evenings and weekends, as operational demands require REQUIRED QUALIFICATIONS • Minimum education High school diploma/GED, • Licensures/CertificationsValid State of New York Driver’s license preferredPREFERRED QUALIFICATIONS, • Previous experience working with electronic health records, • Proficiency in other languages preferred, • Prior Planned Parenthood employment, • Prior health care employment, • Previous experience in a high-volume customer service role, • Basic Life Support (BLS) certification.TYPICAL PHYSICAL DEMANDS, • Requires prolonged sitting and repetitive tasks including use of a computer. Frequent standing, walking, bending. Must be able to walk up and down stairs. Requires lifting or moving of patients/supplies/equipment. Visual acuity sufficient to perform frequent work on a computer screen and review printed reports and other materials. Requires the ability to hear and to communicate orally with others. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets, and medical equipment and will require reaching, grasping, pushing and pulling.TYPICAL WORKING CONDITIONS, • This job operates in a professional office environment. Potential exposure to communicable diseases and other conditions in a health center environment. May require travel to other health centers, at times in inclement weather. Requires flexible schedule and during peak activity periods work in excess of 7.5 hours per day and/or 37.5 hours per week. Schedule, • M: 7:45am-7:00pm, • T: 7:45am-7:00pm, • W: 7:45am-7:00pm, • Th: 7:45am-7:00pm, • F: 7:45am-6:00pm