Billing Customer Service Representative
3 days ago
New York
Job Description Job Title: Customer Service Representative Location: New York, NY 10004 Shift: Hybrid | 9 AM – 5 PM M-F Pay Rate: $20- $24/hr Contract Length: 2 months (possible extension) Requirements: • Minimum 1 year of customer service experience, • High School Diploma or GED, • Hospital Experience required, • Bilingual in Spanish/Chinese/Russian/Bengali Job Summary: Seeking a detail-oriented Customer Service Representative to handle patient and client inquiries, process medication and supply requests, and ensure timely delivery. The role includes assisting members with recertification, enrollment, and retention activities, maintaining records, and providing exceptional support to improve customer satisfaction and experience. • Assist all lines of business (Medicaid/Medicare/MLTC/CHP/EP) in retaining current members., • Follow a strategic daily schedule including AM/PM hours, field locations, and weekends for optimal member outreach., • Support members with recertification and enrollment processes, making them seamless and easy., • Identify and resolve barriers affecting the member experience in coordination with different teams., • Maintain daily outreach and renewal goals to improve member retention., • Help members with plan changes, re-enrollment, premium payments, PCP selection, and locating providers/vendors., • Provide end-to-end customer support to enhance satisfaction and experience., • Communicate effectively with members verbally and in writing for all retention activities., • Identify process improvement opportunities and support ad hoc projects., • Report trends and issues observed during member outreach to support organizational improvement. Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts. Company DescriptionPride Health offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k) retirement savings, life & disability insurance, an employee assistance program, legal support, auto and home insurance, pet insurance, and employee discounts with preferred vendors. Equal Employment Opportunity [Hiring Entity Name] is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Fair Chance Employment [Hiring Entity Name] is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances. Accommodations We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.Pride Health offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k) retirement savings, life & disability insurance, an employee assistance program, legal support, auto and home insurance, pet insurance, and employee discounts with preferred vendors. \r\n\r\nEqual Employment Opportunity\r\n[Hiring Entity Name] is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.\r\n\r\n \r\n\r\nFair Chance Employment\r\n[Hiring Entity Name] is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.\r\n\r\n \r\n\r\nAccommodations\r\nWe are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.