Behavioral Health Rep II
hace 7 días
Pasadena
Job DescriptionBenefits • Paid Time Off & Paid Company Holidays, • Medical, Dental, Vision & Life Insurance, • Flexible Spending Account (FSA), • 403(b) Retirement Plan with Company Match, • Short-Term & Long-Term Disability, • $0 Copay for Legacy Provider visits, • $0 Copay for prescriptions filled at Legacy Pharmacies, • Travel Insurance & Pet Insurance, • Subsidized Gym Membership, • And much more! Apply today in less than 3 minutes using your phone, tablet, or computer! Location: Legacy Pasadena Southmore - 1951 Southmore Ave, Pasadena, TX 77502 Behavioral Health Rep II - Job Overview Schedule: Monday-Friday (8AM-4:30PM) | Hybrid Bring your behavioral health or clinical experience to a role where your compassion, organization, and follow-through help patients receive timely, coordinated care. As a Bilingual Behavioral Health Representative II, you will work closely with on-site Behavioral Health providers—especially Psychiatrists—to support patient rooming, referrals, risk assessments, care management, and thoughtful communication between patients and providers. You will join a collaborative clinic team where every interaction can make a difference in a patient’s behavioral health journey. Along with supporting patients and providers, you will assist the Behavioral Health Supervisor, contribute to training and one-on-one shadowing, and help strengthen access to essential community healthcare services. Why Your Work Matters • Support patients through meaningful behavioral health experiences, from screening and referrals to follow-up communication., • Partner with Psychiatrists, Behavioral Health Clinicians, Primary Care Physicians, consultants, hospitals, and community resources., • Help identify and respond to patient risks, urgent needs, and behavioral health emergencies according to established policies and procedures., • Contribute to accurate records, timely information gathering, and coordinated care across the healthcare system., • Welcome and mentor new team members through training and one-on-one shadowing., • Build your skills while working alongside colleagues committed to respectful, professional, and compassionate care.Your Work Environment, • Collaborate in a clinic-based setting where communication, teamwork, and mutual support are essential., • Cross-cover remotely and travel to other locations for coverage as needed., • Balance direct patient support, care coordination, administrative responsibilities, and team development., • Make a meaningful contribution to patient access and the broader community healthcare network.Key Responsibilities, • Provide support to on-site Behavioral Health providers, with a focus on Psychiatrists., • Take patient vitals and complete patient rooming., • Manage referrals to providers., • Screen new and existing patients using risk assessments., • Take responsibility for patient care management., • Communicate by phone with providers and patients., • Assist the Behavioral Health Supervisor with duties as assigned., • Perform Behavioral Health Representative II duties in addition to all Behavioral Health Representative I duties and provide coverage as needed., • Manage efforts surrounding BI reporting., • Obtain collateral patient information from schools and other providers or hospitals as needed., • Process external referrals in a timely manner., • Ensure all referrals are completed and relevant documents are included in the medical record, including documentation related to Neurology, speech therapy, cardiology, and other services., • Review the schedule daily to ensure all pre-visit preparations have been completed before the patient’s visit., • Ensure lab and imaging results, consultation reports, care transition details, and significant changes in health status are available in the patient’s medical record., • Call patients, consultants, imaging centers, and hospitals to arrange timely delivery of missing information when documents are not present in the medical record., • Call patients who are deemed to be at risk for a “no-show” before their appointment., • Coordinate with the BHC or Primary Care Physician (PCP) to schedule “urgent” patients for psychiatry or therapy appointments., • Assist with training new hires, including one-on-one shadowing., • Assist with patient complaints when the Behavioral Health Supervisor is unavailable., • Assist with triaging behavioral health emergencies in the clinic as needed, staff with the appropriately licensed provider, and handle emergencies according to Behavioral Health policies and procedures., • Attend required mandatory all-staff meetings., • Provide data entry, general office duties, and administrative support for Behavioral Health at the clinical site., • Cross-cover remotely and travel to other locations for coverage as needed., • Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment., • Promote effective working relationships and work effectively as part of a team to help the department meet its goals and objectives., • Attend all required safety training programs and describe responsibilities related to general safety, department/service safety, and specific job-related hazards., • Attend all required safety education programs., • Operate assigned equipment and safely perform all procedures as instructed., • Maintain the work area and equipment in the condition required by Legacy standards., • Demonstrate proper body mechanics in all functions., • Check the patient’s environment and equipment to ensure safety., • Report safety concerns promptly to appropriate personnel., • Follow Legacy’s exposure control plans and bloodborne and airborne pathogen precautions., • Demonstrate knowledge of techniques, procedures, and the correct use of protective barrier equipment, including Universal Precautions., • Assure a safe environment by instituting appropriate control measures., • Attend annual education programs., • Perform other duties as assigned.Minimum Qualifications, • One year certificate from college or technical school preferred; or one year related experience required, • BLS (CPR & AED) CertifiedRequired Years of Experience, • One year of Behavioral health or clinical experience required.Desirable Education and Experience, • Two years of Behavioral health experience preferred.Required Knowledge, Skills, and Abilities, • Familiarity with Microsoft Word, Outlook, and Excel., • Good direct and telephone communication skills., • Must be able to work in a team setting, • Leadership ability for program management, growth, and development within the Center and the Community., • Communication/interpersonal skills to interact courteously and professionally with associates and customers of various ethnic and socio-economic backgrounds., • Knowledge of and the ability to interact effectively with various community agencies and resources., • Coordinate multiple activities simultaneously., • Computer skills, especially in Microsoft Office (Word, Excel, PowerPoint, etc.)., • Must be able to manage multiple deadlines and decision-making responsibilities., • Bilingual English and Spanish speaking required About Legacy Community HealthThe largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has delivered affordable, high-quality care for nearly 40 years across 50+ clinics in Greater Houston and the Gulf Coast. Our mission — driving healthy change in our communities — guides everything we do, and it starts with our people. Approachable & Collaborative — Leads with humility, values diverse perspectives, and builds trust through teamwork. Driven & Committed — Takes initiative and goes the extra mile to improve patient outcomes and drive continuous improvement. Thoughtful Communicators — Pairs clinical/technical skill with emotional intelligence, navigating complex situations with empathy and professionalism. Powered by JazzHR 1DGRKS6vBR