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  • Host / Hostess
    Host / Hostess
    hace 2 días
    Jornada completa
    Manhattan, New York

    Position Summary As a Host at NORTE, you are the first and final point of contact for our guests and play an essential role in creating the energy, hospitality, and professionalism of the restaurant. Hosts are expected to provide warm, confident, polished, and engaging hospitality to every guest entering and leaving the venue. You are responsible for managing the arrival and departure experience, reservations, guest profiles, coat check, telephone communications, and other guest-facing areas while maintaining the standards expected of an upscale dining and nightlife environment. This position requires exceptional communication skills, strong attention to detail, professional presentation, discretion, organization, and the ability to remain composed and hospitable in a fast-paced, high-volume environment. Essential Responsibilities You are responsible for the following duties, including but not limited to: Guest Reception & Hospitality • Warmly acknowledge, welcome, and engage every guest entering the restaurant., • Provide a gracious and professional farewell to guests departing the venue., • Maintain awareness of the entrance, lobby, waiting areas, and overall guest flow at all times., • Follow the 15-10-5 hospitality rule consistently:, • At approximately 15 feet, acknowledge the guest and establish awareness., • At approximately 10 feet, make eye contact, smile, and prepare to engage., • At approximately 5 feet, provide a verbal greeting, welcome, or appropriate hospitality interaction., • Anticipate guest needs and proactively offer assistance rather than waiting to be approached., • Maintain a calm, confident, and welcoming demeanor during high-volume periods, delays, special events, and challenging guest interactions., • Develop familiarity with regular guests, VIPs, special occasions, and returning clientele while maintaining appropriate discretion and confidentiality. Reservations & Guest Profiles • Accurately manage reservations, waitlists, seating information, and guest notes through the restaurant's reservation platform., • Create and maintain detailed guest profiles to support personalized service and future visits., • Record relevant guest preferences, seating requests, allergies, special occasions, VIP information, and service notes accurately and professionally., • Ensure guest information is kept current and useful for management and service teams., • Review upcoming reservations and guest notes before service to identify VIPs, special occasions, large parties, and other service considerations., • Communicate reservation changes, cancellations, late arrivals, special requests, and other important information to management., • Previous Resy experience is strongly preferred. Telephone & Guest Communications • Answer restaurant telephone calls promptly, professionally, and with appropriate hospitality., • Assist guests with reservations, directions, hours of operation, general restaurant information, and other appropriate inquiries., • Accurately document messages and ensure important communications are delivered promptly to the appropriate manager or department., • Maintain professional tone, language, and etiquette during all telephone and guest communications. Coat Check & Guest Areas • Operate and maintain the restaurant's coat check with accuracy, organization, security, and professionalism., • Properly tag, store, retrieve, and return guest belongings., • Maintain organization and cleanliness of the coat check area throughout service., • Monitor guest-facing restroom areas and communicate cleanliness, maintenance, supply, or service issues immediately to the appropriate team member or manager., • Maintain awareness of entrance and guest waiting areas and ensure they remain clean, organized, and presentation-ready. Delivery & Third-Party Order Support • Assist with restaurant delivery and third-party delivery systems as assigned., • Professionally greet and communicate with delivery drivers and couriers., • Confirm orders and deliveries with drivers before items leave the restaurant when required., • Help ensure orders are released to the correct driver and that appropriate confirmation procedures are followed., • Communicate delays, missing orders, incorrect pickups, or other delivery issues promptly to management or the appropriate team. Professional Presentation & Venue Standards • Maintain a polished, sophisticated, and fashion-forward professional appearance appropriate for an upscale restaurant and nightlife environment., • Adhere to all established uniform, grooming, hygiene, and presentation standards., • Maintain professional body language and posture while stationed at the entrance, host desk, coat check, or throughout guest-facing areas., • Avoid personal phone use, eating, leaning, congregating, or other behavior inconsistent with the professional presentation of the venue while in guest view., • Understand that the Host team contributes directly to the atmosphere and visual presentation of the restaurant while maintaining professionalism at all times. Communication & Teamwork • Maintain constant communication with management, servers, bussers, runners, bartenders, security, and other members of the service team regarding guest flow and reservations., • Communicate guest arrivals, VIPs, special occasions, seating requests, and service concerns promptly., • Assist management with controlling guest flow during peak arrival and departure periods., • Support fellow Hosts and other Front of House team members whenever necessary., • Remain flexible and assist with additional guest-service responsibilities as directed by management. Qualifications • Previous Host, Guest Relations, Reservations, or upscale hospitality experience preferred., • Experience in a high-volume, fine-dining, luxury hospitality, or nightlife environment is strongly preferred., • Resy experience is a plus., • Excellent verbal communication and interpersonal skills., • Strong organizational skills and attention to detail., • Comfortable working with reservation software, tablets, phones, and restaurant technology., • Ability to recognize guests and retain information regarding preferences and previous visits., • Ability to remain professional and composed while managing multiple priorities simultaneously., • Strong sense of hospitality, urgency, discretion, and situational awareness., • Must be comfortable interacting professionally with VIPs, regular clientele, and guests from diverse backgrounds., • Ability to work nights, weekends, holidays, and late-night service periods as required by the business. Physical & Professional Requirements • Ability to stand and remain active for extended periods during service., • Ability to move throughout the restaurant and guest areas as required., • Ability to safely handle guest coats and personal belongings., • Ability to communicate clearly in a busy restaurant and nightlife environment., • Maintain consistent professional grooming, hygiene, uniform, and presentation standards throughout the shift. Service Expectations A NORTE Host is expected to understand that hospitality begins before the guest reaches the door and continues until the guest has left the property. Every arrival should feel acknowledged. Every interaction should feel intentional. Every departure should leave the guest with a positive final impression. Hosts are expected to know who is coming, recognize who has arrived, understand relevant guest preferences, communicate that information to the team, and help create a personalized experience that encourages guests to return. The Host is not simply responsible for seating guests—the Host is responsible for managing the guest's first impression, supporting their experience throughout the visit, and delivering their final impression of NORTE.

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  • Cashier / Sales Assistant
    Cashier / Sales Assistant
    hace 2 meses
    $18.5–$23 por hora
    Jornada completa
    Manhattan, New York

    We’re hiring an experienced, customer-focused professional to join our takeout and delivery front-of-house leadership team. This role is ideal for someone with strong customer service experience who takes ownership of the guest experience and is looking to grow within a fast-paced restaurant environment. This position plays a key role in overseeing the flow of takeout and delivery operations. You’ll be a primary point of contact for guests, delivery drivers, and the kitchen, ensuring orders are handled accurately, efficiently, and with care. What You’ll Do: • Handle guest interactions via phone, online platforms, and in person with a high level of professionalism, • Oversee and coordinate takeout and delivery orders from start to finish, • Communicate clearly with the kitchen regarding timing, modifications, and priorities, • Ensure accuracy when processing orders through the POS and delivery platforms, • Support and guide team members during busy service periods, • Maintain an organized, clean, and well-stocked takeout area, • Proactively resolve guest concerns and elevate the overall customer experience, • Who This Role Is For:, • Candidates with prior customer service or restaurant experience, • Fluent in English, with strong communication skills, • Available to work evenings, nights, and weekends, • Calm, organized, and confident under pressure, • Genuinely cares about guests and takes pride in service, • Motivated to grow into supervisory or management roles, • Why It’s a Great Opportunity:, • A hands-on leadership role in daily operations, • Direct impact on guest satisfaction and team performance, • Clear path for growth into lead, supervisor, or management positions, • Supportive, fast-paced work environment, • If you’re experienced, customer-driven, and looking for a role where your work truly matters and can grow over time, we’d love to hear from you.

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  • Personal Assistant (PA)
    Personal Assistant (PA)
    hace 15 días
    Jornada completa
    Clinton Hill, Brooklyn

    We are seeking a highly organized, dependable, and resourceful Personal Assistant to provide hands-on support with day-to-day personal, administrative, and business-related responsibilities. This position is ideal for someone who is proactive, discreet, flexible, and able to anticipate needs without requiring constant direction. The role will require on-call availability at times, so candidates should have a flexible schedule and be comfortable assisting with tasks that may arise outside of traditional business hours. RESPONSIBILITIES • Manage and organize daily schedules, appointments, meetings, and reminders, • Assist with personal and business errands, • Coordinate reservations, appointments, deliveries, and other logistics, • Make phone calls, send emails, and follow up with vendors or contacts as needed, • Assist with organizing documents, files, receipts, and important information, • Help coordinate meetings, business projects, and special requests, • Handle last-minute tasks and time-sensitive assignments, • Pick up or deliver items when necessary, • Assist with purchasing supplies and completing local errands, • Help maintain organized task lists and ensure important deadlines are met, • Assist with basic social media, marketing, flyers, menus, invitations, or promotional materials when needed, • Communicate professionally with businesses, vendors, clients, and other contacts, • Maintain confidentiality regarding all personal and business matters, • Provide general day-to-day support wherever needed IDEAL CANDIDATE The ideal candidate is: • Extremely reliable and punctual, • Organized and detail-oriented, • Able to multitask and prioritize effectively, • Comfortable working independently, • Proactive and able to identify what needs to be done, • Professional in both communication and appearance, • Discreet and trustworthy, • Comfortable handling confidential information, • Able to respond quickly when assistance is needed, • Comfortable with a flexible and occasionally changing schedule, • Tech-savvy and comfortable using email, calendars, smartphones, Google applications, and general office software STRONGLY PREFERRED / PLUSSES • Local to Brooklyn or very familiar with Brooklyn, • Valid driver's license and reliable access to a car, • Graphic design or creative design experience, • Experience using Canva, Adobe Creative Suite, Photoshop, Illustrator, or similar programs, • Social media or marketing experience, • Experience creating flyers, menus, invitations, promotional graphics, or business materials, • Previous Personal Assistant, Executive Assistant, Administrative Assistant, or hospitality experience, • Familiarity with restaurants, nightlife, events, hospitality, or small-business operations AVAILABILITY This position requires someone with flexible availability who can be on call when necessary. There may occasionally be evening, weekend, or last-minute requests depending on the needs of the schedule. This is best suited for someone who understands that personal-assistant responsibilities can vary from day to day and is comfortable working in a fast-paced, changing environment. TO APPLY Please submit your resume along with a short introduction explaining: • Your current availability, • Your experience as a Personal Assistant, Executive Assistant, or in a similar role, • Whether you are local to Brooklyn, • Whether you have a valid driver's license and reliable access to a vehicle, • Any graphic design, Canva, Adobe, marketing, or social media experience, • Why you believe you would be a strong fit for this position We are looking for someone who is dependable, resourceful, creative, professional, and ready to become a trusted right hand for both personal and business needs.

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  • CDL CLASS A DRIVER
    CDL CLASS A DRIVER
    hace 1 mes
    Jornada completa
    North Ironbound, Newark

    CDL CLASS A DRIVER – INTERSTATE Job Description: We are seeking a reliable and experienced CDL Class A Driver who is willing and able to travel interstate. The driver will safely operate commercial vehicles, transport loads between states, and ensure timely and secure deliveries. Responsibilities: • Operate tractor-trailer and other Class A commercial vehicles safely., • Transport and deliver freight across state lines., • Inspect vehicle before and after trips and report any issues., • Follow DOT regulations, company policies, and all safety procedures., • Maintain accurate logs, delivery records, and required documentation., • Secure cargo properly and ensure timely deliveries., • Communicate professionally with dispatchers, customers, and receiving locations. Qualifications: • Valid CDL Class A license., • At least 21 years old for interstate commercial driving., • Clean and acceptable driving record., • Current DOT medical certification as applicable for non-excepted interstate operations., • Previous commercial driving experience preferred., • Ability and willingness to travel interstate and spend extended periods on the road., • Strong knowledge of DOT safety regulations and hours-of-service requirements., • Reliable, responsible, and safety-oriented. Preferred: • 1–2+ years of Class A driving experience., • Experience with long-haul or interstate routes., • Familiarity with electronic logging devices (ELDs)., • Additional endorsements such as HazMat, Tanker, or Doubles/Triples are a plus. Schedule: Full-time | Interstate / Long-Haul Note: Federal requiremts distinguish interstate commerce from intrastate operations, and Class A CDL holders operating in interstate commerce must meet applicable federal qualification requirements.

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  • Event Assistant
    Event Assistant
    hace 2 meses
    $18–$20 por hora
    Jornada parcial
    Manhattan, New York

    Operations & Studio Assistant (Part-Time) FIA Balloons | New York City FIA Balloons is a women-owned luxury balloon and event décor company creating elevated, custom installations for brands, private events, and celebrations across New York City. We're looking for a proactive, organized, and hands-on Operations & Studio Assistant to help keep our day-to-day operations running smoothly. We are expanding into table scapes and events so we need more hands on people. This is the perfect role for someone who enjoys variety, takes initiative, and loves bringing creative projects to life behind the scenes. What You'll Do • Manage and organize inventory, supplies, and stock., • Keep the studio organized., • Run local errands, venue pickups, post office and shipping runs, and supplier pickups., • Prepare balloon orders, materials, and event kits before installations., • Assist with balloon installations and breakdowns at event venues., • Communicate professionally with venues, vendors, and delivery partners., • Help track inventory levels and reorder supplies when needed., • Organize files, receipts, and operational documents., • Support administrative tasks and other day-to-day business needs., • Step in wherever needed to ensure projects are completed efficiently. We're Looking For Someone Who Is • Highly organized and detail-oriented., • Proactive and able to work independently without constant direction., • Positive, energetic, and dependable., • Comfortable working in a fast-paced startup environment., • Good with their hands and excited to learn balloon styling and installations., • Professional when interacting with clients, venues, and vendors., • Physically able to lift event materials and work on-site., • Has a valid driver's license (preferred) and is comfortable traveling throughout NYC. Qualifications • Previous operations, administrative, hospitality, retail, or event experience is a plus but not required., • Excellent communication and organizational skills., • Comfortable using Google Workspace and basic business tools., • Flexible availability, including occasional evenings or weekends for events. Position Details • Part-time: Approximately 15–25 hours per week., • Location: Manhattan, with travel throughout New York City for events., • Opportunity to grow into a full-time operations role as FIA continues to expand. If you're someone who loves creating order, enjoys being on the move, and wants to help build a fast-growing creative company from the inside, we'd love to meet you.

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