Member Services Representative
hace 5 días
Spokane
Job DescriptionJob Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities • Greet members, prospective members and guests, providing exceptional customer service., • Handle all front desk related activities including:, • Answer phones in a friendly manner and assist callers with a variety of questions., • Check members into the system., • New member sign-up., • Take prospective members on tours., • Facilitate needed updates to members accounts., • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed., • Assist in maintaining the neatness and cleanliness of the club.Qualifications/Requirements, • Customer service background preferred., • Basic computer proficiency., • A passion for fitness and health., • Upbeat and positive attitude!, • Punctuality and reliability is a must., • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations., • Strong listener with the ability to empathize and problem solve., • Demonstrate diplomacy in all interactions while using appropriate behavior and language., • High School diploma/GED equivalent required., • Must be 18 years of age or older.Physical Demands, • Continual standing and walking during shift., • Continual talking in person or on the phone during shift., • Must be able to occassionally lift up to 50 lbs., • Will occasionally encounter toxic chemicals during shift.