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Job DescriptionPosition Summary: Under the direction of the Director, Patient Relations Center, the Patient Relations Associate (PRA) provides friendly, accurate, and efficient telephone customer service, and schedules appointments on PPHP’s Clinical Information System (CIS). As the front-line contact with PPHP’s customers, the PRA responds in a personalized and sensitive manner with accurate information to arrange convenient appointments and provide accurate referrals for service. In addition, the PRA assures departmental compliance with affiliate policies regarding appointments, confidentiality and accurately enters registration, insurance, and appointment data into the computer. Essential Functions: • Answer in-bound telephone calls within three rings and according to protocol. (i.e., Planned Parenthood Hudson Peconic; this is Ernestine. How may I help you?)., • Answer callers’ questions regarding hours, services, directions, prices, referrals, etc., • Forward callers with medical questions and concerns to appropriate health center staff., • Ask appropriate questions to determine type of visit necessary for the patient needs., • Schedule patient appointments on CIS using existing registration information or by processing a “mini” registration., • Accurately record insurance information on system; verify that coverage is in effect; verify that insurance covers the services being requested., • Obtain pre-authorization for services from third-party insurers as needed, and provide detailed documentation of such authorization., • Perform sliding fee scale assessment as required., • Screens and provides information on available programs, i.e., Family Planning Benefits Program (FPBP), Medicaid for Pregnant Women, etc., • Provide all information to ensure that the patient is prepared for his/her visit to a PPHP health center. Supports and encourages a culture that: • Provides a rich conduit of information and ideas between sites and other PPHP departments; o Participates in ongoing feedback with colleagues., • Incorporates customer satisfaction into all aspects of the work; and, • Encourages Team to take responsibility for evaluating and improving systems. Demonstrates flexibility and teamwork: • Understands the interaction between this position and others with whom the position works directly and indirectly., • Ensures that interactions incorporate PPHP Service Standards and values of integrity, partnership, customer focus, communication and quality., • Supports effort of the PPHP’s diversity program to provide services that are culturally and linguistically competent; takes the initiative to develop own awareness and knowledge of diversity, • Completes all responsibilities according to established protocols, policies and standard practices in the areas of customer service, quality assurance and regulatory compliance programs such as HIPAA (Health Information Portability & Accountability Act), OSHA (Occupational Safety & Health Act), CLIA (Clinical Laboratory Improvement Administration) and Title X. Non-Essential Functions: • Provide feedback to management regarding trends that may impact services, programs or marketing plans., • Complete all responsibilities according to established protocols, policies and standard practices in the areas of customer service, quality assurance and regulatory compliance programs such as HIPAA., • Regularly checks personal PPHP email account for important affiliate-related communications, at least every 24 hours. Qualifications: Experience, Education and Licensure: • Commitment to the mission and goals of Planned Parenthood., • Minimum High school diploma or equivalent, with one year of experience in a call center, a health care setting, or providing customer service., • Excellent customer service skills, especially a calm and friendly telephone manner., • Adept at using CIS software and MS Outlook programs utilized in this affiliate., • Ability to perform detail-oriented work routinely., • Ability to handle confidential information discreetly., • Ability to speak Spanish or other languages common to the PPHP’s clientele, preferred., • Ability to work flexible hours including evenings and weekends. $21.25 per hour, after successful completion of probationary period, increase to $21.75 per hour. PPHP offers a comprehensive and competitive benefits package, including Medical, Dental, Vision, Life, STD/LTD, Voluntary Benefits, may be eligible for (Paid) Maternity Leave after one year of employment, Tuition Reimbursement Program, Preceptorship Bonus, Quarterly Bonus program and a 401(k) Plan with a match. The salary range and/or hourly rate listed is a good-faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable including location, specialty, service line, years of relevant or relatable experience, education, credentials, budget and internal equity.

Job Description Position Summary: Provides ultrasound evaluation/ sonograms and training for new hires in ultrasound/ sonogram services as an integral part of the health care delivery team. Provides additional support as a health center assistant during any sonogram downtime and as needed during patient services as assigned by Health Center Manager or on-site Clinician. Essential Functions: • Performs ultrasound evaluation on all clients prior to a termination of pregnancy. • Assists the physician, in the procedure room, when requested. • Performs sonograms following a termination of pregnancy as required. • Performs sonogram evaluation for the prenatal clients for dating and position only. • Provides training and retraining in ultrasound evaluation services / sonogram provision and any other work activities associated with the role of sonographer to any PPHP staff as directed by supervisor. Non-essential Functions: • Provides reassurance and information to the client during the sonogram. • Performs other duties as assigned. • Supports and encourages a culture that: o Provides a rich conduit of information and ideas between sites and other PPHP departments; o Participates in ongoing feedback with colleagues; o Incorporates customer satisfaction into all aspects of the work; and o Encourages Team to take responsibility for evaluating and improving systems. • Demonstrates flexibility and teamwork; understands the interaction between this position and others with whom the position works directly and indirectly. • Ensures that interactions incorporate PPHP values of integrity, partnership, customer focus, communication and quality. • Supports effort of the PPHP’s diversity program to provide services that are culturally and linguistically competent; takes the initiative to develop own awareness and knowledge of diversity matters. • Completes all responsibilities according to established protocols, policies and standard practices in the areas of customer service, quality assurance and regulatory compliance programs such as PPHP Manual of Medical Standards and Guidelines, HIPAA (Health Information Portability & Accountability Act), OSHA (Occupational Safety & Health Act) and CLIA (Clinical Laboratory Improvement Administration) and Title X. •Qualifications: Experience, Education and Licensure • Ability to perform ultrasound evaluation and provide sonogram services; must have skills that will allow them to receive Medical Director sign off of ultrasound/ sonogram skills within 2 weeks of on\u0002boarding process. • Excellent interpersonal skills. • Ability to work as a team. • Commitment to the goals of Planned Parenthood. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionPosition Summary: Provides ultrasound evaluation/ sonograms and training for new hires in ultrasound/ sonogram services as an integral part of the health care delivery team. Provides additional support as a health center assistant during any sonogram downtime and as needed during patient services as assigned by Health Center Manager or on-site Clinician. Essential Functions: • Performs ultrasound evaluation on all clients prior to a termination of pregnancy., • Assists the physician, in the procedure room, when requested., • Performs sonograms following a termination of pregnancy as required., • Performs sonogram evaluation for the prenatal clients for dating and position only., • Provides training and retraining in ultrasound evaluation services / sonogram provision and any other work activities associated with the role of sonographer to any PPHP staff as directed by supervisor. Non-essential Functions: • Provides reassurance and information to the client during the sonogram., • Performs other duties as assigned., • Supports and encourages a culture that:, • Provides a rich conduit of information and ideas between sites and other PPHP departments., • Participates in ongoing feedback with colleagues., • Incorporates customer satisfaction into all aspects of the work; and, • Encourages Team to take responsibility for evaluating and improving systems., • Demonstrates flexibility and teamwork; understands the interaction between this position and others with whom the position works directly and indirectly., • Ensures that interactions incorporate PPHP values of integrity, partnership, customer focus, communication and quality., • Supports effort of the PPHP’s diversity program to provide services that are culturally and linguistically competent; takes the initiative to develop own awareness and knowledge of diversity matters., • Completes all responsibilities according to established protocols, policies and standard practices in the areas of customer service, quality assurance and regulatory compliance programs such as PPHP Manual of Medical Standards and Guidelines, HIPAA (Health Information Portability & Accountability Act), OSHA (Occupational Safety & Health Act) and CLIA (Clinical Laboratory Improvement Administration) and Title X., • Regularly checks personal PPHP email account for important agency-related communications, at least every 24 hours. Qualifications: Experience, Education and Licensure: • Ability to perform ultrasound evaluation and provide sonogram services; must have skills that will allow them to receive Medical Director sign off of ultrasound/ sonogram skills within 2 weeks of on-boarding process., • Excellent interpersonal skills., • Ability to work as a team., • Commitment to the goals of Planned Parenthood.

Job DescriptionCare. No Matter What. Position Summary: Perform lab result management as defined by PPHP Medical Standards and Guidelines (MSG) and Patient Services. Appropriately manage lab results, patient notification and follow up as defined by Physician and Clinician approved plans based on PPHP Medical Standards and Guidelines (MSG) and Patient Services Procedures. Receive, manage and route patient calls to appropriate department for continued assistance as necessaryProvide professional and comprehensive telephonic nursing assessment, evaluation, education and advice to patients within affiliate protocols.Document accurately, appropriately and efficiently all communication with patients.Maintain accurate and current electronic logs.Notify pharmacies of new prescriptions and authorizations of refills as ordered by the provider.Follow up with PPHP contracted laboratories as needed.Complete audits accurately and within a specified time frame as instructed by Director, Quality & Clinical Integration.Provide high-quality and efficient telephone customer service to internal and external customers.Communicate requests and respond accurately using the appropriate procedures for contacting clinics and/or clinic staff.Maintain thorough knowledge and understanding of PPHP’s organization in order to answer questions and direct calls correctly and appropriately.Complete quality assurance monitoring tools as specified for the department. Registered Nurse with a current NYS License in good standing.Must have current CPR/BLS and ACLS certificationOne year experience in Women's Healthcare, abortion services, recovery room preferred.Bilingual English/Spanish skills preferredMust be willing to orient in surgical and family planning environment to develop an understanding of clinic flow and functionality, must be willing to cover surgical shifts in Smithtown, New Rochelle and White Plains when needed.Ability to use a computer for charting, documenting, communication, researchingWilling to work flexible hours including evenings and weekends. Job Type: Full-time$78,000 - $85,000 salary range depending on years of applicable RN experience. PPHP offers a comprehensive and competitive benefits package including Medical, Dental, Vision, Life, STD/LTD, Voluntary Benefits, may be eligible for (Paid) Maternity Leave after one year of employment, Tuition Reimbursement Program, Quarterly Bonus program and a 401(k) Plan with a match. The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable including location, specialty, service line, years of relevant or relatable experience, education, credentials, budget and internal equity. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionPosition Summary: Work in conjunction with Centralized Follow Up and Patient Services Departments to develop, implement and perform centralized follow-up management. Promotes and restores patients' health by completing the nursing process; collaborating with physicians and other team members; providing physical and psychological support to patients and their friends, and families; supervising assigned team members, as needed. Essential Functions: Centralized Lab Resulting Responsibilities: • Perform lab result management as defined by PPHP Medical Standards and Guidelines (MSG) and Patient Services Procedures., • Appropriately manage lab results, patient notification and follow up as defined by Physician and Clinician approved plans based on PPHP Medical Standards and Guidelines (MSG) and Patient Services Procedures., • Assist in management of the pre-natal program and assure that patients are receiving coordinated care., • Provide pre-natal education for patients., • Track and follow up on labs and referrals, follow-up on missed appointments, track delivery outcomes of patients and assure that patients return for postpartum visits., • Maintain and keep up to date pre-natal logbook and perform quarterly pre-natal audits as requested., • Receive, manage and route patient calls to appropriate department for continued assistance as necessary., • Provide professional and comprehensive telephonic nursing assessment, evaluation, education and advice to patients within affiliate protocols., • Perform post-surgical abortion phone calls to patients within 24-48 hours of procedure and complete follow-up paperwork., • Document accurately, appropriately and efficiently all communication with patients., • Maintain accurate and current electronic logs., • Notify pharmacies of new prescriptions and authorizations of refills as ordered by the provider., • Follow up with PPHP contracted laboratories as needed., • Complete audits accurately and within a specified time frame as instructed by Director, Quality & Clinical Integration., • Provide high-quality and efficient telephone customer service to internal and external customers., • Communicate requests and respond accurately using the appropriate procedures for contacting clinics and/or clinic staff., • Maintain thorough knowledge and understanding of PPHP’s organization in order to answer questions and direct calls correctly and appropriately., • Complete quality assurance monitoring tools as specified for the department., • Provide nursing coverage at surgical sites when needed and as directed., • Assist in all aspects of the provision of abortion care for patients including acting as Charge Nurse in charge of patient flow., • Provide counseling for patients having a surgical abortion. Work in the procedure room or post-procedure room on surgical abortion day, overseeing all aspects of the care of the patients during the procedure and post procedure., • Supervise medical assistants who are assigned to work in the post-procedure room., • Establishes a compassionate environment by providing emotional and psychological support to patients and their friends, and families., • Ensures quality of care by adhering to PPHP standards; measuring health outcomes against patient care goals and standards; making or recommending necessary adjustments; following standards of care set by state board of nursing, state nurse practice act, and other governing affiliate regulations., • Protects patients and employees by adhering to infection-control policies and protocols, medication administration and storage procedures, and controlled substance regulations., • Documents patient care services by charting in patient and department records., • Maintains a cooperative relationship among the health care team by communicating information; responding to requests; building rapport; participating in team problem-solving methods. Experience, Education and Licensure: • Registered Nurse with a current NYS license in good standing., • Must have current CPR/BLS and ACLS certification. Revised1/2019; 5/2019; 3/2021 Page 3 of 4, • One-year experience in Women’s Healthcare, abortion services, recovery room preferred., • Bilingual English/Spanish skills preferred., • Must be willing to orient in surgical and family planning environment to develop an understanding of clinic flow and functionality, must be willing to cover surgical shifts in Smithtown, New Rochelle and White Plains when needed., • Ability to use a computer for charting, documenting, communicating, researching., • Ability to communicate effectively with clients of all backgrounds., • Ability to be proactive in team development and problem solving., • Excellent verbal, written and interpersonal communication skills., • Ability to perform multiple tasks at once and work in a fast-paced environment., • Ability to work autonomously with a set of protocols., • Must be comfortable working in a paperless environment including the electronic management of all patient information., • Willing to work flexible hours including evenings and weekends., • Ability to maintain strict confidentiality, display a keen understanding of HIPAA and all aspects of confidentiality guidelines., • Effectively masters use of electronic health record and electronic practice management system in order to maximize efficiency of lab result management and documentation.

Job DescriptionPosition Summary:This position performs Human Resources-related duties at the professional level with a primary responsibility to support health care recruitment and retention related activities with a specific focus on addressing patient services vacancies and working collaboratively with the Manager, Talent Acquisition and Affiliate Programs. This role will contribute and support all recruitment related activities for the affiliate. This role will also support secondarily other human resources related functions including payroll processes and contribute to department support and success. Essential Functions:Assure all job vacancies have approved personnel requisitions prior to initiating recruitment efforts. File all requisitions in logbook and maintain same. Maintain listing of current job openings on PPHP’s website and create fliers for posting open positions in-house.· Research opportunities and create copy for job board postings, on websites, and in other media as appropriate. Review applications and resumes to match experience with specific job-related requirements.Recruit, screen and conduct preliminary interviews with candidates to fill entry level, technical, and professional job openings. Schedule secondary in person interviews with hiring managers.Process criminal, credit, education, and other background checks according to PPHP policy.Upon selection of candidate, prepare salary setting, extend offer, and prepare concurrence letter. After candidate acceptance, coordinate all onboarding documents, coordinate a complete personnel file and the two-person auditing process. After the file is considered complete, confirm the date of hire and coordinate IT request.Facilitate and/or present NET (New Employee Training) on a rotational schedule set by human resources. Ability to work independently and aggressively source and continuously cultivate other recruitment pathways including, but not limited to: job boards, community outreach, vocational schools, academic institutions, recruitment apps, seasonal career fairs and DEI- related sourcing and options to cultivate candidate sourcing and candidate pools. Assists with employee transfers (internal recruiting), supporting staff with career – tracking pathways for workforce development.Depending upon the number of vacancies and required work to reduce the number of vacancies, this role will also support secondarily other human resources related functions and contributing to department support and success. This will include:· Serves as primary resource and HR Practitioner for ADP Workforce Now HRIS functions including all data entry, employee lifecycle transactions and benefits administration enrollments. · Create all payroll authorizations for bi-weekly payroll process, data entry in ADP Workforce Now, coordinating PA Forms and Excel database files (i.e., Changes and Terminations and New Hires) and send to Finance/Payroll. (Refer to the Human Resources Generalist job description for detailed functions).· Display courteous, helpful and informative customer-focused demeanor. Must display professionalism and a commitment to the philosophy and mission of Planned Parenthood.· Must be able to multi-task and work with others as a team to accomplish tasks. Must be able to communicate well with colleagues and supervisors regarding work, tasks and issues. Qualifications: Experience, Education and Skills RequiredAssociate or Bachelor’s degree preferred.prior recruitment experience, preferably in health care with a proven track record in full cycle recruitment.One to two years’ experience in Human Resources Management.Ability to research and analyze various types of data and information.Ability to organize and prioritize work.Ability to make recommendations to effectively resolve problems or issues by using judgment that is consistent with standards, practices, policies, procedures, regulation, or government law. $65,000 - $75,000 annual salary depending upon new graduate or years of relevant experience. Includes: extra shift incentive program, quarterly clinician incentive program, and an additional quarterly incentive program. In addition: PPHP offers a comprehensive and competitive benefits package including Medical, Dental, Vision, Life, STD/LTD, Voluntary Benefits, may be eligible for a (Paid) Maternity Leave after one year of employment, Tuition Reimbursement Program, Preceptorship Bonus, Quarterly Bonus program and a 401(k) Plan with a match. The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable including location, specialty, service line, years of relevant or relatable experience, education, credentials, budget and internal equity. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

We will train for the right candidate including: 2/4-year college grads seeking a health care career, Medical Assistants, Nurse Aides, Phlebotomists, Hemo Techs, Health Center Licensed Practical Nurses, Home Health Aides and Personal Care Aides. Knowledge of basic principles of patient care and of d

Job DescriptionCare. No Matter What. Position Summary: We will train for the right candidate including: 2/4-year college grads seeking a health care career, Medical Assistants, Nurse Aides, Phlebotomists, Hemo Techs, Health Center Licensed Practical Nurses, Home Health Aides and Personal Care Aides Serves as a fundamental member of the health center operations and clinical support team. Successfully completes assigned support tasks under supervision of center management and licensed clinical staff. Provides essential assistance to maximize center flow, patient satisfaction, safety of PPHP’s services, and internal customer service.Handle all front desk functions as assigned including patient reception, check-in/ check-out, observation and maintenance of the waiting room, and observe and report back to center management to assist with patient flow and customer serviceReceive and make phone calls, handle mail and deliveries to the center as assigned; assures supplies are received and unpacked according to proceduresDemonstrate proficiency in the electronic health record and practice management systemExplains and offers available entitlement programs to patients, and assists in enrolling them.Assemble any necessary paperwork (such as instructional packets) and any fundamental chart information for clinical staffHandle lab results under supervision, including calling patients with results and scheduling any required returns to medical center visitsMaintain electronic and medical chart functions as assigned including filing, scanning, purging, archiving.Maintain knowledge of and comply with agency security procedures and protocols.Demonstrate flexibility and teamwork; understand the interaction between this position and others with whom the position works directly and indirectly.Participate in all center efforts to meet, adhere to and manage center fiscal goals relative to revenue and expenses.Perform other duties as assigned. Complete support functions for patient assessment including laboratory services and testing, vital signs assessment, readying patient for exam and treatment, setting up of trays, etc.Educates patients for both medication and surgical abortion.Draws blood and handles specimens correctly (i.e. correct vials, universal precautions) and complete appropriate laboratory requisitions.Provides urine pregnancy testing, HIV testing and any other PPHP approved laboratory testing and completes any appropriate laboratory requisitions.Obtains and records patient vital signs.Provides accurate and complete information/ education to clients concerning the risks and benefits of family planning methods, basic reproductive and family planning services offered by PPHP, and the availability of related services within PPHP.Conducts interviews with patients and assist them in understanding and completing medical histories, consent forms, and other information related to their visit. Provides contraceptive supplies, information and instructions for their use, as appropriate and delegated by the Senior Clinician/Clinician.Assists in the clerical and informational tasks related to proper follow-up of patients according to the protocols and procedures of PPHP.Performs options counseling.Cleans, prepares and stocks exam rooms, sterilizes instruments according to OSHA and PPFA standards.Ensures, through a professional, open, and courteous manner, that each patient receives the care and information he or she needs.Assists in the referral of patients to other services provided by PPHP or other agencies in the community, as indicated.Assists in the maintenance of an efficient, clean and comfortable Center facility.Takes personal responsibility to remain informed about family planning methods, abortion and other services offered by PPHP; PPHP protocols, policies and procedures; and to request training and continuing education as needed.Participates, as assigned, in routine Center chart audits and quality assurance procedures.Provides support and direction to Center volunteers as needed and directed by the Health Center Manager.Completion of an accredited high school program or equivalent required; further education, training, and/or certification preferred. Additional training and/or education in reproductive health or medical services desirable.Previous professional experience with the provision of family planning services preferred.Previous medical laboratory and/or counseling experience desirable, as well as familiarity with computer databases.Knowledge of basic principles of patient care and of duties and responsibilities of HCA I position.Able to work in a fast-paced environment and pay close attention to detail.Skilled in verbal and written communications in English.Able to work evening and weekend hours, and to work at other PPHP Centers, as needed.Able to assist patients with completion of medical formsAble to commit to the efficient and customer-oriented provision of services, and to the operating goals and philosophies of PPHP.Able to communicate with patients, the public, staff and volunteers in a professional, warm, respectful and sensitive manner.Able to participate in a team approach to health care;Able to speak Spanish or other languages common to the PPHP’s clientele, preferredPerform other duties as assigned. $21.25 per hour, after successful completion of probationary period increase to $21.75 per hour. PPHP offers a comprehensive and competitive benefits package including Medical, Dental, Vision, Life, STD/LTD, Voluntary Benefits, may be eligible for (Paid) Maternity Leave after one year of employment, Tuition Reimbursement Program, Preceptorship Bonus, Quarterly Bonus program and a 401(k) Plan with a match. The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable including location, specialty, service line, years of relevant or relatable experience, education, credentials, budget and internal equity. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Refer to the Human Resources Generalist job description for detailed functions). One to two years' experience in Human Resources Management. Human Resources Recruitment Specialist.