Key Responsibilities: Leadership Hire, train, mentor and manage Park Ambassadors. Identify and suggest improvements to park and community engagement and communication to improve visitor experience. Implement procedures to encourage teamwork between Park Ambassadors and Park Operations team, maintain employee morale, and create an inclusive, positive work environment. Develop and maintain relationships with outside partners such as the Parks Department, NYPD, FDNY, Department of Homeless Services, and Department of Sanitation, and homeless outreach organizations assigned to the Madison Square Park area. Administration Set and manage Park Ambassadors’ work schedules and program objectives, and develop staff training to create a safe and welcoming Madison Square Park. Maintain detailed daily records and monthly reports, including end-of-tour reports, incident reports, inspection forms, etc. Respond to emails, Slack, phone inquiries, and other requests in a timely and appropriate fashion. Validate park use permits, including special event permits, parking permits, sound permits, film permits and food vendor permits. Actively participate in training opportunities. Support ongoing visitor experience research through data collection, data entry, and related tasks. Safety Conduct rounds of all facilities. Learn and enforce Park Rules and Regulations with visitors Monitor, inspect, and report park safety hazards, vandalism, quality of life issues, etc. Contact and assist partner safety organizations such as NYPD, FDNY, permit offices, emergency medical technicians, and homeless outreach services as conditions occur. Open and close facilities and amenities as directed. Be available during inclement weather and other emergencies. Direct vehicle and patron traffic as needed. Visitor Experience Engage visitors, answer questions, and foster a positive impression of the park and MSPC. Provide accurate, clear, timely information to support visitors’ experience in the park. Share Madison Square Park Conservancy’s mission and goals with visitors, including upcoming programs and events and how they can access additional information about MSPC. Support the operation of all visitor-facing programs, events, and activities. Share visitor feedback with other MSPC staff, including senior management, to improve the visitor experience. Return lost and found items. Qualifications At least 3 years of experience in public-facing safety/security and/or social services employment. The Park Ambassador Manager is required to have an NYS Security Guard License within 30 days of hire and is required to maintain the license throughout their employment. Experience or training in social work and/or mental health services and experience in customer service preferred Experience managing and supporting a small team that is often confronted with difficult customer situations Ability to clearly and confidently communicate with the public and safety officials, representing the organization to visitors and other external stakeholders in person, in writing, and by telephone Comfort approaching non-compliant individuals or groups to enforce rules and regulations Experience and comfort diffusing conflicts and tense public situations Experience interacting with diverse constituents Detail-oriented, decisive problem solver who can adapt to shifting priorities and address issues in a timely manner as they arise Ability to perform physically demanding work outdoors in all weather conditions, both alone and as part of a team Comfort working in an environment with dogs and urban wildlife Ability to multi-task and juggle multiple priorities Ability to actively listen, taking time to understand the points being made, ask questions as appropriate, and not interrupt, and to get to satisfactory resolution quickly and calmly Working knowledge of technology, including Google suite, Slack, and Zoom Familiarity navigating partnerships with government agencies The ideal candidate enjoys interacting with people from all walks of life and will consider the “ambassador” component of the job as important as the enforcement and security component. Compensation and Schedule Salary range is $55,000 - $65,000 based on relevance and duration of past experience Benefits include: Paid Employee Health plan, Paid Employee Dental & Vision Plan, Vacation/Sick Days, Personal Day, Floating Holidays, 401K Plan after a year, commuter benefits; work phone provided Schedule: Full-time (40 hours per week) onsite. Saturday- Tuesday 4 PM- 12:15 AM, Wednesday 1 PM- 8:30 PM Application instructions Please be aware that Madison Square Park Conservancy requires Covid-19 vaccination for all employees. The organization will consider accommodations for disability and religious-based reasons. Only those candidates selected for an interview will be contacted. Madison Square Park Conservancy is an Equal Opportunity Employer and is committed to complying with all federal, state, and local equal employment opportunity (“EEO”) laws. MSPC prohibits discrimination against applicants for employment because of the individual’s race or color, religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, disability, gender identity or expression, marital status, domestic partnership status, genetic information or predisposing genetic characteristics, military status, domestic violence victim status, arrest or pre-employment conviction record or any other characteristic protected by law. Job Type: Full-time Pay: $55,000.00 - $65,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Professional development assistance Vision insurance Schedule: 10 hour shift 8 hour shift Night shift Overtime Weekends as needed License/Certification: Guard Card (Required) Shift availability: Night Shift (Required) Ability to Commute: New York, NY 10010 (Required) Work Location: In person
NYC Public Schools is the largest public school system in the nation, proudly serving over 900,000 students from diverse backgrounds and cultures. Each year, we seek out and hire skilled, passionate, and diverse teachers across all subjects and grade levels. This year, we are on a mission to recruit dedicated and certified NYC Public Schools teachers for exciting teaching opportunities in our schools, starting in fall 2025. Join us in making a difference! To apply, visit TeachNYC.Net Compensation and Benefits NYC Public Schools offers competitive starting salaries based on education and years of teaching experience. The starting salary for a teacher with a master’s degree and no prior teaching experience is currently $75,017, or $66,733 for a teacher with a bachelor's degree and no previous teaching experience. On September 14, 2025, these salaries will increase to $77,455 and $68,902, respectively. Teachers with prior teaching experience may initiate a compensation review process after they begin teaching that considers levels of education, degrees, and years of full-time teaching experience. An increase in compensation may be backdated. Visit the Online Support Center for more information. Comprehensive health insurance plan, including medical, dental, optical, and prescription drugs Enrollment in the NYC pension plan Opportunities for additional income through a wide array of incentives and school positions that will inspire and challenge you as an educator Requirements Candidates must meet the following requirements to teach at NYC Public Schools: Possess or be on track to earn New York State teacher certification by September 1, 2025 Be authorized to work in the United States Complete the NYC Teacher Application at NYC Teacher Application Current High Need Subject Areas: Bilingual Education in Spanish (Grades 1-6) Students with Disabilities – Bilingual Extension in Spanish (Grades 1-6) Students with Disabilities – Bilingual Extension in Spanish (Grades 7-12) Spanish Language (Grades 7-12) Spanish Language Immersion (Grades 7-12) English as a New Language (Grades K-12) Science Immersion (Grades 5-9) Biology (Grades 7-12) Students with Disabilities - Biology (Grades 7-12) Chemistry (Grades 7-12) Earth Science (Grades 7-12) Physics (Grades 7-12) Mathematics (Grades 7-12) Mathematics Immersion (Grades 7-12) Students with Disabilities-Generalist (Grades 1-6) Students with Disabilities-Generalist (Grades 7-12) Moderate/Severe Students with Disabilities Generalist Grades 1-6 in District 75 - PRIORITY FOR THOSE WITH DISTRICT 75 EXPERIENCE Moderate/Severe Students with Disabilities Generalist Grades 7-12 in District 75 - PRIORITY FOR THOSE WITH DISTRICT 75 EXPERIENCE One application gives you access to teaching opportunities at all 1,600 New York City Public Schools across the five boroughs. Visit our website to learn more and apply to teach in New York City today! AN EQUAL-OPPORTUNITY EMPLOYER It is the policy of the Department of Education of the City of New York to provide educational and employment opportunities without regard to race, color, religion, creed, ethnicity, national origin, alienage, citizenship status, age, marital status, partnership status, disability, sexual orientation, gender (sex), military status, prior record of arrest or conviction (except as permitted by law), predisposing genetic characteristics, or status as a victim of domestic violence, sexual offenses and stalking, and to maintain an environment free of harassment on any of the above-noted grounds, including sexual harassment or retaliation. Inquiries regarding compliance with this equal opportunity policy may be directed to the Office of Equal Opportunity, 65 Court Street, Room 1102, Brooklyn, New York 11201