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Core Responsibilities: Work Schedule: Paid hourly Flexible work hours, typically 15–30 hours per week—ideal for students or those seeking part-time income May require shifts or rotations, especially in businesses offering extended hours Common Requirements: Fluent in English Strong communication skills and a professional appearance Familiarity with basic office software and phone systems Prior experience in reception or customer service is a plus Ability to multitask and remain adaptable under pressure
At CCA, we are committed to fair transparent pay, and we strive to provide competitive market-informed compensation. The successful candidate's salary is determined by the combination of knowledge, skills, competencies, experience and geography. Our goal is to continue to make CCA one of the most desirable nonprofit places at which to work, and in part, recognize the importance of work-life balance. Position Summary: Job Summary: The Receptionist greets all CCA participants, visitors, vendors and staff, handles appointment scheduling, check-ins, payments and helps participants navigate CCA’s office. The receptionist provides general office support to all programs within the 25 Chapel Street office with a variety of clerical activities and related tasks like answering incoming calls, directing calls to appropriate staff, mail distribution, and similar clerical duties as assigned. Direct Supervisor: Manager of Operation and Human Resources Responsibilities: Greet staff, visitors, vendors and participants, checking participants in for appointments per front desk established procedure, and providing all visitors/vendors an attestation form with HIPAA Confidentiality Statement. Assist participants in scheduling and rescheduling appointments and provide reminders of upcoming appointments. Answer telephone calls, routing calls to the appropriate person. Facilitate participant referrals and admissions by collecting information via telephone or in- person. Update participant demographic information in the electronic health record information. Collect and reconcile payments from participants, where applicable following established procedures. Be a point of contact for participant and visitor questions, providing answers directly or directing them to the right resource. Provide Metrocards to eligible participants. Provide coverage for other clerical duties as needed. Participate in staff meetings, supervisory meetings, and training. Identify and report opportunities to improve the quality of care, staff effectiveness, and participant satisfaction. Word process reports, memoranda and correspondence. Purchases Orders for medical and office supplies. Create IDs and replacement IDs Reminding participants when their insurance expires. Conduct timely reviews of staff credentials in Streamline Verify to ensure proper credentialing verification Manage the Public Transport Automated Reimbursement (PTAR) process, submitting required reports and addressing issues. Run Central Registry Report Add and Discharge participants. Medical Dispensing Report from eCR once per week every week. Assist with Insurance Verification Supervise reception area. Maintain a clean, welcoming and comfortable environment. Receiving and sorting daily mail and packages. Uploading photo to EHR Member of CCA Office Safety Committee. Perform data entry or other administrative tasks as assigned. Qualifications: High School Diploma or GED Associate's/Bachelor's degree. (Related experience will be considered in lieu college degree) 3+ years of experience in a front desk / receptionist role required. Experience with Electronic Health Records preferred. Commitment to and experience in working with adults with diverse cultural backgrounds who are involved, or at risk of involvement, with the criminal/juvenile justice system, HIV/ AIDS, or substance abuse. Exemplary customer service skills. Strong organizational and attention to detail skills Computer Skills required Bilingual in English and Spanish preferred. Experience in a receptionist role of a busy healthcare clinic is desired. ALL APPLICANTS MUST SUBMIT COVER LETTER WITH RESUME. 12 paid holidays per year 20 days of earned time off (ETO) for full-time staff, with the ability to use it after 90-days of employment. Time off is earned starting on your first day. 7 days of paid sick time 100% paid family leave 3% retirement contribution regardless of employee contribution, applicable to salary after the 1st 6 months of employment Public Service Loan Forgiveness (PSLF) Program
Job description About Us: Experience the epitome of luxury and wellness at our prestigious boutique spa nestled in the heart of New York City. We are dedicated to providing our discerning clientele with an unrivaled escape into tranquility, where every visit is an exquisite journey of rejuvenation and relaxation. Join our team and be part of an elite oasis of serenity and sophistication. Job Description: As a Receptionist / Guest Services Coordinator at our luxury spa, you will be the first point of contact for our valued guests, ensuring that their experience is nothing short of extraordinary. Your impeccable professionalism, warmth, and attention to detail will set the tone for their visit. Key Responsibilities: • Welcome and greet guests with a genuine, friendly demeanor, providing a warm and luxurious first impression., • Assist guests with check-in and check-out procedures, ensuring a seamless and hassle-free experience., • Schedule appointments and coordinate spa services for guests, demonstrating an understanding of their unique preferences and needs., • Handle phone and email inquiries, providing accurate information and reservation assistance., • Maintain a tidy and aesthetically pleasing reception area, reflecting the spa's commitment to excellence., • Collaborate with spa staff to ensure a synchronized and exceptional guest experience., • Address guest feedback and requests promptly and professionally, striving to exceed expectations., • Uphold the highest standards of confidentiality and professionalism. Qualifications: • Previous experience in a similar role within the hospitality, luxury, or spa industry is preferred., • Exceptional interpersonal and communication skills., • Impeccable grooming and presentation., • Proficiency in appointment scheduling software (booker) and basic computer applications, • Experience with Clover, our payment processing system is preferred., • A passion for delivering exceptional guest experiences., • Ability to multitask in a fast-paced environment. Flexibility in scheduling, including evenings and weekends. Benefits: • Competitive compensation and bonus opportunities., • Access to our world-class spa and wellness facilities., • Ongoing training and development to enhance your skills., • A supportive and professional team dedicated to your success. If you are a poised, enthusiastic individual with a passion for providing unparalleled guest service in a luxury environment, we invite you to join our team and be part of a world where relaxation and sophistication meet.