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Job Description WHO WE ARE Crossmedia is the global media independent. We're committed to doing media and business the right way, guided by the principles of TRUST, REASON and the pursuit of HAPPINESS. Crossmedia US was founded in NY in 2000 and is one of the largest minority-owned full-service media planning & buying agencies in the nation. We are 500+ Crossmedians worldwide with big ambitions to continue to grow with soul. We focus on what media agencies should do: create innovative connections between brands and people regardless of channel or budget. And we do it in an honest way. We are and always have been a values-based organization. We earn our clients TRUST by ensuring media transparency in our business model and objectivity in decision-making. We apply REASON & logic to finding solutions to our clients' greatest business challenges. The pursuit of HAPPINESS matters to us. Big time. We invest in each colleagues' professional & personal wellbeing and growth. It's why we have countless initiatives, clubs & cultural events dedicated to our people and why we have been the top ranked media agency named to Ad Age's Best Places to Work for the past seven years in a row. We have offices in the US in New York and Philadelphia, with employees across 25+ states, as well as in London, Toronto, and Germany. Our client roster includes U.S. Bank, Invesco, Newell Brands, NASCAR, Planet Fitness, American Cancer Society, Ricola, Herschend Family Entertainment, Edible Arrangement and more. YOUR ROLE We're seeking a Sr Business Intelligence Analyst for a full time (40 hours) 3 month temporary role. This role combines strong technical expertise with strategic thinking and a deep understanding of how data drives business decisions. The ideal candidate is comfortable owning projects end-to-end — from translating business questions into data requirements to delivering polished, executive-ready dashboards and insights. This person should be highly analytical and detail-oriented, with the ability to manage multiple high-priority initiatives simultaneously. They must be confident working with complex, multi-source datasets and capable of identifying discrepancies, troubleshooting issues, and ensuring data integrity. Just as important, they should be able to communicate findings clearly to non-technical stakeholders, translating data into actionable recommendations. In a media and marketing analytics environment, we're looking for someone who understands campaign performance metrics, audience measurement, and cross-channel reporting. They should have experience building client-facing dashboards and be comfortable operating in fast-paced, deadline-driven settings where accuracy and presentation quality are critical. REQUIREMENTS • 5+ years of experience in Business Intelligence, Data Analytics, or Marketing/Media Analytics, • Advanced proficiency in Tableau (dashboard development, calculated fields, LOD expressions, performance optimization), • Strong SQL skills, including writing complex queries and joining multiple data sources, • Experience working with marketing/media data, • Proven experience building executive- or client-facing dashboards, • Experience migrating or rebuilding reporting environments (e.g., Datorama to Tableau) preferred, • Strong understanding of KPI development and performance measurement frameworks, • Ability to manage multiple projects simultaneously and meet tight deadlines, • Experience migrating reporting platforms (e.g., Datorama → Tableau), • Experience embedding dashboards into web platforms or proprietary systems, • Familiarity with data warehousing tools (Snowflake, BigQuery, Redshift), • Experience working in an advertising agency or client-service environment, • Exposure to ETL tools or API-based data integrations, • Experience supporting new business pitches or building "demo-ready" dashboards, • Experience mentoring junior analysts or reviewing others' work, • Experience building and managing standardized dashboard templates CROSSMEDIA BENEFITS Our principles of Trust, Reason, and the Pursuit of Happiness are brought to life through benefits that recognize and support the diversity and physical, emotional, and professional well-being of our people, including: • Flexibility to work in hybrid manner with in-office and work from home options (depending on role)., • Open/Flexible PTO with US & UK specific policies, • Sponsored healthcare options and agency-wide physical & mental health support, • 401k with company match (USA), and generous Pension (UK), • Paid sabbatical at significant milestone anniversaries, • Generous paid parental leave policy, • Life milestone recognition & support, • The Pursuit of Happiness Fund devoted to helping Crossmedians find their happy (be it travel, enrichment class, fitness membership or professional development), • Cell phone/tech reimbursement, • Student Loan payment plan (US), • Tuition reimbursement, • Learning & Development and training programs, • And burgers – lots and lots of burgers COMMITMENT TO DIVERSITY AND INCLUSION Diversity is in our DNA. As a minority-owned company, our commitment to an inclusive environment has long been embedded into agency practices and at every level. Almost one third of senior leadership identifies as a person of color and over half of our executive leadership are women. We have active mentoring & internship programs that create opportunities for underrepresented groups. Internal agency programming is anchored by XMEquity365, a permanent, year-round initiative fostering acknowledgement and support of marginalized communities within five pillars – Excellence, Voices, Education, Giving & Representation. Crossmedia is committed to providing equal employment opportunities and creating a diverse and inclusive company culture and that does not discriminate against candidates and employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other basis prohibited by applicable federal, state, or local law. All job requirements are subject to possible revision to reflect changes in the position requirements, business necessities and/or to reasonably accommodate individuals with disabilities. Essential and other job functions are subject to modification. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with laws in the US and UK ). Continued employment remains on an "at-will" basis." Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions in compliance with the American with Disabilities Act of 1990 (US based) Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: • Prolonged periods of sitting at a desk and working on a computer. Must be able to remain in a stationary position 50% of the time., • Ability to stand, bend, and reach, • Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer., • The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.

Job Description Dealpath is looking for a self-motivated Senior Customer Success Manager to join our growing team in San Francisco! As a Senior Customer Success Manager you will play a critical role in ensuring our customers adopt and utilize Dealpath to its utmost capabilities. What you'll do: • Ensure the retention, growth, and satisfaction of a portfolio of customer accounts, • Work with the Implementation Manager during implementation to understand customer's success criteria and system configuration, • Partner with customers to build out a customer journey to help them reach their business goals, • Build post-implementation programs for enterprise and strategic accounts to ensure strong adoption plans for current customer employees and their new hires, • Produce and deliver web-based and in-person training sessions and strategic reviews for customers, • Field phone and email-based support inquiries from customers, • Work cross-functionally with Dealpath's Sales, Marketing, Product, and Leadership teams to relay customer feedback, develop case studies, and resolve product escalations, • Be an advocate and leader for innovating Customer Success processes and how we support large teams at scaleRequired Qualifications, • A curious and self-motivated team player, ready to embrace a fast paced, high-growth environment, • Product-focused; you enjoy and feel challenged mastering new software, • Able to effectively partner, collaborate, and communicate with technical and non-technical colleagues, • Always thinking of new ways to effectively serve customers and improve the Customer Success team's internal processes, • Bachelor's degree or higher, • 4-7 years of customer success, account management, and/or commercial real estate experience, • Strong written and verbal communication skills, including comfort with presenting to senior executive audiences, • Empathy for customers and passion for helping them, • Demonstrated ability to manage ambiguity and apply problem-solving skills, • High attention to detail and accuracy, • Strong knowledge and proficiency in Excel / Google Sheets, • Commercial real estate background, • Medical, dental, and vision insurance., • Health Savings Account (HSA) & Flexible Spending Account (FSA) options., • 401(k) retirement plan., • Paid Parental Leave., • Flexible Time Off (FTO) policy., • Commuter benefits program., • Monthly wellness reimbursement to support physical and mental well-being., • Hybrid Work Policy., • Base salary: $100,000–$120,000. Eligible for variable incentive compensation with a target incentive equal to 20% of OTE. OTE range: $125,000–$150,000., • This position is also eligible for Dealpath's equity plan., • Your compensation will be based upon several factors including your experience, qualifications, education, location, and the skills assessed in Dealpath's interview process. Your actual compensation will be confirmed in writing at the time of offer. Our mission is to empower real estate investment and capital markets with data and collaboration through purpose-built software. We believe that real estate is driven by people with information to shape the built world. Today, Dealpath is the industry's leading cloud-based deal management platform and is expanding rapidly. Recent highlights include: surpassing $10 Trillion of transactions supported on the platform with leading firms like Blackstone, AEW, Oxford, Nuveen, Bridge Investment Group, etc., recognized as the "Top Technology" at Global PropTech Awards, and expanding offices and teams in San Francisco and New York City. We're engineering an industry-defining company to power the largest asset class in the world into the future. Our company is led by an experienced team and backed by a combination of top tier venture capital firms and strategic industry partners including: Blackstone, Nasdaq, 8VC, JLL Spark, WTI, GreenSoil Investments, LeFrak, Milstein, Bechtel, and Morgan Stanley Expansion Capital. We value your voice! If you get excited about solving real business challenges and working closely with other smart folks in a winning culture - we'd love to meet you!

Job Description Crumbl Cookies Manager Benefits • Cell phone reimbursement, • Monthly Bonus, • Regular performance collaboration and career growth opportunities, • Management outings, • Paid Time Off, • Sick Time If you aspire to be a part of a company that is world-class and represents the country's best brand in gourmet cookies, then this the path is right for you. This is an incredible opportunity to join the fastest growing cookie company in America, as we plan for rapid growth in bringing the Crumbl Cookie brand to communities who haven't had the chance to indulge in this one-of-a-kind cookie experience. Working at Crumbl is more than just a job. It's a stepping-stone to a successful future in the world of business. Our ownership team considers our team to be more than just employees, they are a highly valued part of our culture and the joy we hope to deliver to customers. Crumbl is a fun and upbeat atmosphere that needs responsible and talented leaders to thrive at running the store's operations, engage the team and inspire them, deliver world renowned raving fans service, and deliver our incredible cookie quality to our customers. We accept nothing but the best from ourselves for our customers. This role's main responsibility is to consistently deliver remarkable experiences for each guest, all day, every day through a highly effective and caring team. Crumbl leaders must treat those they work with, as well as guests, with great care, dignity, and respect. Future Leadership Opportunities • We plan to develop and promote from within for future roles that will be needed. Leadership & Management | People Development | Operations | Raving Fans Service | Store Metrics & New Customer Acquisition | Communication | Technology Aptitude | Attention to Detail | Cleanliness & Tidiness | Facilities & Equipment | Safety • LEADERSHIP & MANAGEMENT: Lead the team to work together to accomplish various objectives and manage a variety of systems and processes to excel in meeting key performance indicators (KPIs) while building and developing the "Crumbl Culture"., • PEOPLE DEVELOPMENT: Assist in developing Crumbl team member's skills and capabilities for their current roles, future roles at Crumbl, and to prepare them for their lives beyond Crumbl., • OPERATIONS: Support the manager in a variety of Crumbl operational areas which include but not limited to: Inventory and supply, ordering, quality control and taste, the cookie baking process, presentation of the cookie, facilities and equipment management, staffing and labor, scheduling, forecasting cookie supply and demand, delivery experience, etc, • RAVING FANS SERVICE: Focused on a team creating raving fans services through genuine, welcoming, and friendly interactions with every customer that interacts with Crumbl., • STORE METRICS & NEW CUSTOMER AQUSITION: Clearly communicates key store metrics using varies methods and frequently celebrates those who are achieving greatness. Participates in a variety of planned as well as grass root initiatives to acquire new Crumbl customers., • COMMUNICATION: Communicates clearly, frequently, and provides clear direction and expectations verbally as well as via company communication channels. Shares important updates and business information regularly that will help the team and business perform well., • TECHNOLOGY APTITUDE: Confidently be able to use email, chat applications, Microsoft Office, G-Suite & Gmail, human resource information system, and the point-of-sale system(s). Understand & demonstrate high proficiency with varies platforms such as the Crumbl's website, Crumbl's mobile app, and Crumbl's internal communication application. Be able to problem solve technology issues through key technology support contacts when needed., • ATTENTION TO DETAIL: Highly aware of the smaller details of operating the business and ensures those details are over managed, communicated, and taught to the team to deliver excellence on a daily basis., • CLEANLINESS & TIDINESS: Always maintain a presentation to the crew member and customer of a clean, orderly, and safe environment. Responsible for ensuring the baking equipment, utensils, and environment are clean and orderly beyond company and state requirements at all times., • FACILITIES & EQUIPMENT: Helps monitor safe use and movement in and around the facility and equipment. Communicates promptly to management and utilizes the appropriate tools to initiate diagnosis and repairs if needed. Character | Work-Ethic | Cultural Fit | Experience | Education | Commitment to People | Excellence • CHARACTER: Naturally has strong personal values and displays these through actions and words., • WORK-ETHIC: Committed to giving exceptional effort consistently in all responsibilities., • CULTURAL FIT: Has a strong internal "why" that aligns with us and Crumbl Headquarters, has similar values and character, and has a passion for food and baking., • EXPERIENCE: Preferably has 1 year of business, leadership, management, and food or restaurant experience., • EDUCATION: Prefer an associate degree or higher. The Golden Rule & Potential • We treat all people well, with a positive and caring servant's attitude., • We have high integrity and character, which builds an unbreakable level of trust., • We are excellence driven, paying attention to every detail., • We plan to develop and promote from within for future roles that will be needed as we grow. "Do what you do so well that they want to see it again and bring their friends." - Walt Disney

Job Description An Exclusive Private Membership Club is Hiring an Experienced Executive Chef to join our distinguished culinary team with this leading hospitality brand. This role is ideal for a passionate leader who thrives in a high-end, fast-paced environment, with a commitment to excellence in both execution and creativity. This private membership club offers its exclusive community the pinnacle of luxury, a personalized style of hospitality, and the highest caliber cuisine. Designed as a modern, elegant social destination, the club caters to a discerning clientele who expect refined service, world-class dining, and exquisite attention to detail. The Executive Chef will oversee all culinary operations, lead the kitchen team, and ensure exceptional food quality and presentation. Working in close collaboration with the General Manager, the Executive Chef will play a key role in delivering an unparalleled guest experience. Responsibilities • Design creative and seasonal menus that reflect the club's culinary philosophy and exceed member expectations, • Ensure that all menu items meet the highest standards of taste, quality, and presentation, • Source, order, and receive the finest ingredients available, • Develop, teach, and maintain recipes and kitchen techniques, • Lead and organize a large team, holding each chef accountable for their responsibilities, • Oversee smooth, professional service during all operating hours, • Maintain all kitchen equipment and coordinate necessary repairs, • Uphold exceptional standards of cleanliness and organization throughout the kitchen, • Manage scheduling, inventory, and food costs to operate efficiently within a defined budget Requirements • Minimum 5 years of experience as an Executive Chef or Chef de Cuisine, • Proven success in a quality-driven, high-volume kitchen, • Culinary diploma or equivalent hands-on experience strongly preferred, • Strong leadership skills with a team-oriented and positive attitude, • Ability to lift up to 50 lbs, and stand or sit for extended periods, • Willingness to work flexible hours including evenings, weekends, and holidays, • Competitive salary: $140,000 - $160,000 annually, based on experience, • Medical, Dental, and Vision Insurance with company subsidy, • Growth and advancement opportunities, • Generous paid time off and parental leave, • Tuition reimbursement, • Dining allowance, • Unlimited referral program, • TransitChek discount, • 401(k) plan with employer contribution

Job Description Job Summary: Barton & Gray Mariners Club (B&G) is dedicated to providing its Members with unmatched experiences on the water, operating over 90 Yachts in 33 harbors, and offering a range of products including Day-boating, Sport-fishing, Overnight Cruising, and more. B&G is hiring a Stew & Harbor Support for the Summer 2026 Season. The Stew & Harbor Support team member plays a crucial role in ensuring the smooth operation of the harbor and a high-quality Member experience. This full-time, seasonal position involves working closely with the Stew & Harbor Support Manager, B&G Captains, Member Services, and Supply Chain. Key responsibilities include preparing vessels, managing inventory, and providing onboard Stew service on our luxury vessels as requested by Members. Primary Responsibilities as a Stew & Harbor Support Dockside: * Maintain a clean, safe, and welcoming environment on the dock for Members and their guests. * Assist Captains with vessel preparation before outings, cleaning and restocking after outings, and assist with the turnover process between trips. * Maintain and track all vessel inventory and provisions and ensure all dock boxes and storage units are stocked. * Communicate with the Purchasing and Supply Chain Team regarding inventory needs. * Coordinate laundry drop off and pick up * Support Captains with catering deliveries, provisioning, and special occasions for Member outings. * Greet Members and their guests as they arrive and depart from the marina and assist with their belongings * Offer initial beverage service before the boat departs. * Partner with the Member Services team to identify Member engagement opportunities, special occasions, and assist with mishaps and complaints. Primary Responsibilities as a Stew Onboard: * Assist Captain in creating an excellent on board experience for all Members and their guests both on and off the yachts. * Welcome Members on board, assist with their belongings/bags, and discuss itinerary and timing for trip activities. * Provide food and beverage service to Members & keep the vessel neat and clean * Host and entertain the Members and their guests. * Possess a high level of knowledge of our cruising areas, and be able to discuss with Members and guests. * Assist Captain with keeping watch during tubing, swimming, paddle boarding, snorkeling, and fishing activities. * Assist Captain with cleaning vessel post outing. Required Skills & Abilities: * Must have reliable transportation for use during work day, eligible for mileage reimbursement. * Evening, weekend and holiday availability required * Strong communication & organizational skills, energetic, and personable * Ability to work on a team and independently, and thrive in a fast-paced environment, critical thinker and problem solver. * Ability to move into and out of small spaces that may require crouching, kneeling or crawling * Ability to lift and carry 25+ pounds. Education and Experience: * High school diploma or equivalent preferred. * 21 years of age preferred * Hospitality and/or maritime experience is preferred.

Job Description OVERVIEW The Marketing Communications Specialist supports the strategy, content, and execution of key internal and corporate communications initiatives. Plays a vital role in shaping how we communicate with employees, elevate our employer brand, and reinforce our company’s mission, values, and culture across all channels. This is a hands-on, individual contributor role suited for a strategic storyteller who can seamlessly move between executive communications, employee engagement, and external corporate brand representation. KEY RESPONSIBILITIES: Internal Communications • Develops and executes a cohesive internal communications strategy to keep employees informed, inspired, and connected., • Manages the planning, content, and production of executive newsletters, messages, and other company-wide updates., • Partners with corporate and brand teams to craft communications that support business priorities and change initiatives., • Supports employer brand storytelling across digital platforms (LinkedIn and other social channels)., • Collaborates with HR/Talent Acquisition to create engaging content that highlights company culture, employee stories, and workplace achievements., • Drafts marketing communications that support corporate initiatives, including promotional publications, presentations, advertisements, or brochures., • Reviews and edits messages to ensure that they are clear, thorough, on-brand, and seek to preserve the company's image., • Suggests ways of tailoring messages and delivery channels based on the targeted audience., • Supports the company’s corporate PR efforts by ideating, drafting, and editing press releases, media statements, and thought leadership content., • Works with external PR partners or agencies to ensure consistent messaging and media outreach., • Collects data on the performance of specific communications or campaigns., • Analyzes communication performance and employee engagement metrics to inform strategy., • Bachelor’s degree in Communications, Marketing, Public Relations or a related field., • 2-4+ years of experience, with expertise in internal/corporate communications and marketing., • Excellent oral, writing, and editing skills to tailor tone and style for executives, employees, and public audiences., • Strong storytelling, presentation, and organizational skills with attention to detail., • Experience managing cross-functional projects and collaborating with senior leadership. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. JOIN THE CASIO TEAM You’ll have access to a comprehensive compensation and benefits package designed to support your health, well-being, and future. Our offerings include (but are not limited to): • Health Coverage: High-quality medical, dental, vision, and prescription drug plans, • Retirement Savings: 401(k) plan with employer matching contributions, • Time Off: Generous paid time off to relax and recharge, • Insurance Options: Life, legal, pet, and supplemental insurance plans, • Mental Health Support: Access to virtual and in-person counseling for individuals and families, • Education Support: Tuition reimbursement to invest in your growth Disclaimer: This job summary has been designed to indicate the general nature and level of work performed by colleagues within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of colleagues assigned to this job. Casio America Inc is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or status as an individual with a disability and any other protected class as required by federal, state or local law. Casio will consider reasonable accommodation requests as part of the recruiting and hiring process.

Job Description At TixTrack, we support our clients by creating superior ticketing solutions for performing arts and cultural institutions through a combination of modern technology, beautifully simple design, and the art of listening. Headquartered in the heart of the Broadway Theatre District, NYC, we are a small, but growing team of hardworking, highly motivated individuals. We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions. Our core product, Nliven, is a real-time platform that helps venues manage ticket sales efficiently while creating a more engaging buying experience for customers. With a presence across both the US and UK, we are anticipating robust growth in 2026. Even with a highly dispersed, largely remote workforce, we stay connected through our Slack channels, virtual events and regional meetups. Come see how we “role”. About The Role The Platform Engineering team builds the systems, tooling, and operational standards that enable product teams to deliver software safely, frequently, and independently as the company grows.The Platform Engineer is responsible for contributing as part of this team, helping to lead the design, scalability, reliability, and operational excellence of the company’s platform infrastructure and core services. This role partners closely with Engineering, Product, and Cybersecurity to architect and evolve systems that support a highly available, secure, and resilient multi-tenant SaaS environment. As a senior individual contributor, the Platform Engineer applies advanced reliability and systems engineering principles to production environments, influencing architectural decisions and long-term platform strategy. This role balances speed of delivery with operational maturity, ensuring the platform scales effectively while maintaining high standards of performance, security, and uptime. This position reports to the Platform Engineering Manager. This position is full-time and fully remote. Candidates must be located in one of the following states: New York, New Jersey, Connecticut, California, Oregon, Colorado, Texas, Wisconsin, Minnesota, Louisiana, Florida, Virginia, North Carolina, and South Carolina. Candidates may be required to travel and/or meet up in-person from time to time. There may also be an expectation in the future for hybrid work in a local office. About You * You bring deep experience designing and operating production-grade cloud platforms, ideally within Microsoft Azure, and have helped evolve infrastructure that supports reliable, highly available SaaS systems at scale. * You have led or played a major role in complex platform initiatives, such as Kubernetes adoption, infrastructure modernization, or safely decomposing monolithic systems while the business continued shipping product.. * You have strong experience building and evolving CI/CD pipelines, infrastructure-as-code frameworks, and deployment automation that allow engineering teams to ship software safely and frequently. * You think in terms of systems, reliability, and operational maturity, with experience designing observability practices, incident response processes, and service reliability standards that improve uptime and reduce operational friction. * You naturally raise the technical bar around you, documenting architecture decisions, mentoring engineers, and helping teams adopt stronger reliability, observability, and operational practices across production systems. What You'll Do * Lead the design, implementation, and evolution of reliable, scalable platform infrastructure supporting the company’s SaaS products and APIs. * Partner with engineering teams to evolve platform architecture over time, supporting safe system decomposition, service ownership, and scalable service boundaries. * Architect and maintain infrastructure-as-code frameworks and automation standards to ensure consistency and repeatability across environments. * Establish and refine monitoring, alerting, logging, and observability practices to proactively detect and resolve system issues. * Own and improve incident response frameworks, root cause analysis processes, and post-incident reviews, driving systemic improvements. * Define and guide service level objectives (SLOs), service level indicators (SLIs), and error budgets to support reliability-driven decision-making. * Partner with Engineering teams to embed reliability, operability, and scalability considerations into system architecture and deployment workflows. * Lead improvements to CI/CD pipelines, deployment automation, and platform tooling to increase developer velocity and reduce operational friction. * Drive capacity planning, performance optimization, and scaling strategies to ensure platform readiness for growth and peak usage. * Collaborate with Security and Engineering leadership to ensure platform resilience, data protection, and compliance best practices are embedded in infrastructure design. * Provide technical leadership and mentorship to engineers across teams, influencing platform standards and architectural best practices. * Contribute to documentation, operational standards, and runbooks to ensure consistency and knowledge sharing. * Participate in on-call rotations and provide production support as needed to maintain system uptime and reliability. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice. What You'll BringMinimum Requirements * Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience. * 8+ years of experience in Site Reliability Engineering, Platform Engineering, DevOps, Infrastructure Engineering, or related roles within a SaaS environment. * Demonstrated experience designing and supporting highly available, production-grade cloud infrastructure. * Deep experience with cloud platforms (Azure preferred), networking, and distributed systems architecture. * Strong experience with infrastructure as code, automation frameworks, and CI/CD pipeline design. * Experience supporting multi-tenant SaaS systems with high availability, uptime, and performance requirements. * Experience with containerization and orchestration technologies (e.g., Kubernetes). * Experience leading complex technical initiatives or serving as a senior technical advisor across engineering teams. Essential Skills * Strong systems-thinking and architectural judgment, with the ability to design scalable, resilient solutions. * Advanced troubleshooting and root cause analysis skills across distributed systems. * Ability to influence technical direction without direct authority. * Strong written and verbal communication skills, including the ability to document architecture decisions and operational processes. * Ability to balance long-term platform strategy with short-term business priorities. * High level of ownership, accountability, and attention to detail. * Ability to work independently while collaborating effectively across Engineering, Product, and Cybersecurity teams. * Commitment to operational excellence and continuous improvement. Tools You’ll Use * Slack * Jira * Confluence * GitHub * Visual Studio Code / IDE * Datadog * AI-assisted development tools (GitHub Copilot) What We Value Find Harmony - We confidently manage our work priorities and feel comfortable taking time to enjoy life outside of work. Have a Clear View - We are transparent and honest, understand our roles, and know how we contribute. Be a Fan - We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions. Welcome All - We are a diverse group of employees that come together as a team, without ego, and do great work. Perform at Your Best – We are committed to our customers success, always willing to listen and improve, to ensure our products exceed expectations. How We Work Radical Curiosity - We Stay Hungry - We approach each day with curiosity and accountability; learning, engaging fully, questioning assumptions, connecting our work to the bigger picture, and always keeping the customer at the center. Embrace Change - We Own Outcomes Together - We succeed by holding ourselves accountable, collaborating deeply across teams, embracing change, and continuously improving together. Seek Solutions - We Continuously Innovate Together - We focus on solutions and client value by acting decisively, prioritizing what matters most, and turning ideas into results through rapid, iterative action. Empathy - We Grow Together - We listen deeply to our customers and to each other, using data, empathy, and mutual respect to grow stronger together. Transform - We Raise The Bar - We set high standards, honor our commitments, and move forward every day with a success mindset, driving continuous improvement and quality for our customers. Our Commitment to Diversity TixTrack is committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We strive to ensure a welcoming work environment where everyone belongs and is valued, encouraged, & respected. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace. We are focused on building a culture that acknowledges and values diversity, equity, and inclusion. What We Offer * A base annual salary range of $170,000 - $195,000, commensurate with experience * Eligibility for annual bonus based on performance and company success * 100% of premium paid for medical, dental and vision benefits for employee and dependents, with an HSA-eligible option (with a $1,000 employer contribution for 2026) * Company-paid life insurance * Traditional and Roth 401k plans * Paid parental leave * Learning & development opportunities with company reimbursement for eligible educational expenses * Working abroad opportunities * Volunteer days off * Flexible scheduling * Up to $300 reimbursement for initial equipment to set up hybrid work environment * Generous PTO and holiday schedule * Remote work environment California Applicants: CCPA/CPRA Notice Right to Work Poster Notice of E-verify Participation Our team is here to support you throughout the hiring process with reasonable accommodations. We strive to provide an unbiased and equitable interview experience for all applicants. If you need assistance applying for a role due to a disability or special need, please let us know by emailing .

Field Reimbursement Manager (Brooklyn/Long Island, NY)). In this contracted role, the Field Reimbursement Manager (FRM) is a client-facing and client-customer facing role that will be responsible for managing a dedicated territory to support access for provider and patients. Responsibilities include