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Position: Customer Support Expert Type: Contract Compensation: $40–$55/hour Location: Remote Role Responsibilities Build long-horizon support tasks with deterministic rubrics to evaluate agent performance. Qualifications Must-Have 2+ years in customer support or CX ops in B2B SaaS , marketplace, o

Position: Customer Support Expert Type: Contract Compensation: $40–$55/hour Location: Remote Role Responsibilities Build long-horizon support tasks with deterministic rubrics to evaluate agent performance. Qualifications Must-Have 2+ years in customer support or CX ops in B2B SaaS , marketplace, o

Position: Procurement & Vendor Expert Type: Contract Compensation: $75–$100/hour Location: Remote Role Responsibilities Build long-horizon sourcing tasks with deterministic rubrics to grade agent performance against verifiable ground truth. Qualifications Must-Have 3+ years in procurement, strateg

Position: Analytics & Business Intelligence Expert Type: Contract Compensation: $70–$100/hour Location: Remote Role Responsibilities Build long-horizon analytics tasks with deterministic rubrics to evaluate agent performance against verifiable ground truth. BI analyst at a data-mature company.

Position: Process & Operations Engineering Expert Type: Contract Compensation: $75–$100/hour Location: Remote Role Responsibilities Build long-horizon ops-engineering tasks with deterministic rubrics for agent performance evaluation. Develop scenarios in process documentation including process flo

Position: Process & Operations Engineering Expert Type: Contract Compensation: $75–$100/hour Location: Remote Role Responsibilities Build long-horizon ops-engineering tasks with deterministic rubrics for agent performance evaluation. Proficiency in ops-engineering artifacts: process flows, SOPs, F

Key Responsibilities Assist clients with reservation requests and booking coordination Provide information regarding travel options, accommodations, transportation, and itineraries Maintain accurate client records and booking details Communicate professionally with clients and travel suppliers Suppo

In this role, youll design personalised travel experiences for clientsfrom city breaks and family holidays to luxury escapes and global adventures. Provide ongoing support before, during, and after travel to ensure peace of mind. Keep up with travel industry trends, suppliers, and seasonal offers.

Expertise in SEO and content marketing , email and lifecycle marketing (HubSpot, Marketo, Iterable, Customer. Position: Marketing Expert Type: Contract Compensation: $55–$80/hour Location: Remote Role Responsibilities Develop long-horizon marketing tasks with deterministic rubrics for agent evalua

Position: Analytics & Business Intelligence Expert Type: Contract Compensation: $70–$100/hour Location: Remote Role Responsibilities Build long-horizon analytics tasks with deterministic rubrics to evaluate agent performance against verifiable ground truth. BI analyst at a data-mature company.

Position: Analytics & Business Intelligence Expert Type: Contract Compensation: $70–$100/hour Location: Remote Role Responsibilities Build long-horizon analytics tasks with deterministic rubrics to evaluate agent performance against verifiable ground truth. BI analyst at a data-mature company.

Position: Analytics & Business Intelligence Expert Type: Contract Compensation: $70–$100/hour Location: Remote Role Responsibilities Build long-horizon analytics tasks with deterministic rubrics to evaluate agent performance against verifiable ground truth.

Key Responsibilities Professionals in this role may contribute to: Persona & Digital Environment Design Build richly detailed personas, workplace contexts, communication histories, and simulated digital environments Create realistic digital workspaces involving tools such as Gmail, Slack, Calendar,

Key Responsibilities Professionals in this role may contribute to: Persona & Digital Environment Design Build richly detailed personas, workplace contexts, communication histories, and simulated digital environments Create realistic digital workspaces involving tools such as Gmail, Slack, Calendar,

Job Description About the job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey. Position: Expert Professionals — AI & Data Science Type: Contract Compensation: $70–$100/hour Location: Remote Commitment: 40 hours/week Role Responsibilities • Guide research and engineering teams to close knowledge gaps in AI and data science domains. Surface nuances that distinguish expert-level work from surface-level reasoning., • Design challenging agentic tasks rooted in real-world ML, data science, data engineering, and software workflows. Write accurate, well-documented solutions that serve as ground truth., • Evaluate AI agent outputs against your solutions. Provide detailed written feedback capturing correctness, efficiency, and reasoning quality., • Develop and refine evaluation frameworks and rubrics for assessing agentic behavior on AI and data science tasks. Must-Have • 3+ years of research, academic, or industry experience in Machine Learning, Data Science, Software Engineering, Computer Science, Statistics, Biology, Electrical/Mechanical/Civil Engineering, Physics, Chemistry, Mathematics, Materials Science, or other STEM background., • Demonstrated technical expertise in programming, data analysis, ML modeling, statistical methods, or computational methods., • Ability to commit to 40 hours per week during weekdays for the duration of the engagement., • Prior experience with data annotation, labeling, evaluation, or human feedback collection., • Upload resume, • AI interview based on your resume #hiringmercor

Job Description About the job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey. Position: Clinical Documentation Expert Type: Contract Compensation: $55–$80/hour Location: Remote Role Responsibilities • Build long-horizon documentation tasks that mirror clinical documentation work., • Create deterministic rubrics to grade agent performance against verifiable ground truth., • Develop scenarios for encounter documentation like SOAP notes, H&Ps, and progress notes., • Construct transitions of care scenarios including discharge summaries and medication reconciliation., • Formulate CDI queries triggered by rule-defined documentation gaps with known correct query framing. Must-Have • 2+ years as a medical scribe, CDI specialist, RN, NP, PA, or similar documentation-heavy role., • Expertise in SOAP or H&P authoring, CDI query practice, discharge summary construction, EHR documentation workflows (Epic, Cerner)., • Comfortable with clinical artifacts: SOAP notes, H&Ps, discharge summaries, CDI queries., • Hourly contractor, • Upload resume, • AI interview based on your resume

Job Description About the job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey. Position: Personal Health Expert Type: Contract Compensation: $60–$85/hour Location: Remote Role Responsibilities • Develop long-horizon health-admin tasks with deterministic rubrics to evaluate agent performance against verifiable ground truth., • Build scenarios in Records and Visits, Medications and Labs, and Payer and Documentation to ensure accurate and structured outputs., • Evaluate medical timelines, medication schedules, and insurance appeals for consistency with ground-truth data and known outcomes., • Collaborate with AI labs to enhance agent evaluations in personal health navigation. Must-Have • 3+ years as an RN, patient advocate, MA, or in a similar health-literate role., • Expertise in insurance appeals, payer navigation, lab result interpretation, medication management, or patient portal workflows., • Comfortable with creating and interpreting personal health artifacts like timelines and symptom logs., • Upload resume, • AI interview based on your resume

Job Description AI Team Project Manager Location: Remote / On-site | Type: Full-time | Level: Senior We're looking for a technically fluent project manager to drive AI-powered delivery — orchestrating teams, agents, and architecture to ship what matters. What You'll Do Translate requirements into AI tasks. Work directly with our Shenzhen HQ to decompose complex business and technical needs into executable AI workflows aligned to system and network-layer architecture. Build and ship with AI tools. Use advanced AI tooling to drive system design, coding, and testing — moving fast without sacrificing rigour. Orchestrate AI Agents: Manage multi-agent systems end-to-end: coordinate tasks, ensure on-time delivery, and integrate outputs cleanly into the broader product. Own quality and security. Validate every solution against performance, security, and scalability benchmarks. You set the bar. Research and innovate, Stay ahead of the curve — continuously evaluating emerging AI methods and tools that can sharpen our products and workflows. What You Bring • 5+ years of project management experience or 1+ year of hands-on AI development, including at least 2 years in a leadership role., • Strong Linux and networking foundations, with proven experience in communications or cybersecurity projects., • Practical experience with ML frameworks (TensorFlow, PyTorch) and languages (Python, C++)., • A track record of building and optimizing AI development environments efficiently and at pace., • Solid understanding of multi-agent collaboration principles and the ability to apply them to complex, real-world tasks. AI & Machine Learning, Data Science, System Architecture, Network Protocols, Security (Comms), Multi-Agent Systems, Python, C++, TensorFlow / PyTorch, Linux, Dev Environment Optimization Apply directly here -

Job Description About the job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey. Position: Legal Technology Expert Type: Contract Compensation: $55–$75/hour Location: Remote Role Responsibilities • Build a realistic digital workspace centered on the Drive folders you use daily. Include process maps, intake forms, matter-management reports, CLM rollouts, e-discovery plans, vendor-evaluation decks, and email threads., • Design multi-step tasks based on real workflows. Require navigation of multiple apps, files, and stakeholders to challenge frontier AI agents., • Collaborate with other legal-operations and legal-tech experts to design the environment, shape task scope, and review scenarios for realism and rigor., • Work asynchronously with research teams to refine task designs and evaluation criteria for legal-tech agent benchmarks. Must-Have • 3+ years of full-time experience in legal operations or legal technology at an AmLaw 100 firm, Fortune 500 in-house legal department, or major legal-tech vendor., • Background in legal operations, process improvement, and legal-spend management., • Experience in e-discovery and review workflows., • Knowledge of contract lifecycle management and matter management., • Involvement in CLOC / ACC Legal Ops., • Upload resume, • AI interview based on your resume

Job Description About the job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey. Position: Litigation Expert Type: Contract Compensation: $100–$120/hour Location: Remote Role Responsibilities • Build a realistic digital workspace centered on the Drive folders you use daily. Include pleadings, motions, deposition summaries, discovery requests, exhibit lists, case chronologies, expert reports, and email threads. Represent platforms like Relativity, Nuix Discover, Westlaw, LexisNexis, Clio, and MyCase., • Design multi-step tasks grounded in real workflows. Structure around end-to-end matters such as pre-litigation, pleadings, discovery, motions, trial/settlement, and post-judgment. Navigate multiple apps, files, and stakeholders to challenge frontier AI agents meaningfully., • Collaborate with other litigation experts to design the environment, shape task scope, and review scenarios for realism and rigor., • Work asynchronously with research teams to refine task designs and evaluation criteria for litigation agent benchmarks. Must-Have • JD and active bar admission, • 3+ years of full-time litigation experience at an AmLaw 100 firm or Fortune 500 in-house litigation group, • Background in commercial, securities, IP, employment, or regulatory-enforcement litigation, • Day-to-day use of Relativity, Nuix Discover, Westlaw, LexisNexis, and Clio/MyCase, • Upload resume, • AI interview based on your resume

Job Description The Trauma Therapist position is 60% of a full-time position (21 hours per week) and is a hybrid position with 11 hours onsite and 10 hours remote. Onsite hours include 4 hours every Saturday and one shift from 12:00 to 8:00 during the week. This is an excellent position for clinicians in need of licensing hours and who wish to become experts in several evidence-based treatments for survivors of all ages of interpersonal violence. The Safe Horizon Counseling Center (SHCC) is a New York State-licensed outpatient mental health clinic that specializes, exclusively, in the trauma-focused treatment of child and adult survivors of interpersonal violence and other forms of abuse. SHCC also functions as the mental health “hub” of Safe Horizon, the largest crime victim’s assistance agency in the country. Our main clinic is located at 41 Flatbush Avenue in Brooklyn, and we operate two satellites that are co-located at other Safe Horizon programs. Nearly half of SHCC’s clients are referred by one of Safe Horizon’s vast arrays of programs. The Trauma Therapist will receive paid training and supervision in a variety of evidence-based treatments for trauma survivors, and the client hours meet New York State’s experience requirements for LCSW licensure. Responsibilities: • Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients., • Demonstrates exceptional engagement skills and clinical expertise in the provision of trauma-focused mental health treatment to SHCC clients (at least 60% engagement rate after 6 months);, • Provides time-limited, evidence-based trauma-focused individual treatment to clients of all ages;, • Develops and maintains expertise in the clinic’s chosen methods of treatment including TF-CBT and Seeking Safety, as well as CPP, ARC, SPARCS, and CFTSI, as assigned;, • Monitors treatment fidelity following training in evidence-based treatments;, • Responds to the occasional client crisis, as necessary, with the support of the Clinical Director and/or Clinical Supervisor;, • Requests and participates in case conferences as necessary;, • Maintains a caseload of 16 clients at all times, • Maintains a productivity level of 12 billable services per week (totaling 564 billable visits per year), • Participates in weekly supervision and treatment planning meetings;, • Maintains timely and accurate documentation of all case activities such that it is in “audit-ready” compliance with all Safe Horizon City, State, and Federal requirements;, • Must be able to attend weekly meetings on Zoom every Wednesday from 10:00 am to 1:00 pm for training and group supervision., • Must be able to work 4 hours onsite every Saturday indefinitely. While there is an option to transition to onsite hours from Saturday to a day Monday through Friday, this is based on vacancy and seniority., • Candidates must have HIPAA-compliant remote work spaces and equipment to ensure client privacy., • Expertise in delivering time-limited, evidence-based mental health treatment approaches that can be utilized with target client population;, • Strong interpersonal skills required and a deep understanding of and commitment to the mission of Safe Horizon and our clients., • Demonstrated crisis intervention skills, • All prospective job candidates must meet screening requirements, which includes a criminal background check, finger printing, and New York State Central Registry clearance. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: Your Rights: Workplace discrimination is illegal. Hiring Range: $29.67-$32.69 Full-time Hours: 21 Hours per week Safe Horizon was named one of City & State New York Top Workplaces of 2025

Job Description About the job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey. Position: Financial Services Sales & Marketing Expert Type: Contract Compensation: $45–$65/hour Location: Remote Role Responsibilities • Build a realistic digital workspace centered on the Drive folders you use day-to-day, including pitch decks, client briefs, and campaign calendars. Incorporate platforms like Salesforce Financial Services Cloud, HubSpot, or Marketo., • Design multi-step tasks grounded in real workflows that challenge frontier AI agents by navigating multiple apps, files, and stakeholders., • Collaborate with other financial-services sales and marketing experts to design environments, shape task scope, and review scenarios for realism and rigor., • Work asynchronously with research teams to refine task designs and evaluation criteria for financial-services agent benchmarks. Must-Have • 3+ years of full-time sales, relationship-management, or marketing experience at a Fortune 500 bank, wealth or asset manager, or insurer., • Background in wealth-management, corporate banking, asset-management distribution, retail-banking marketing, or compliance-reviewed marketing., • Day-to-day use of Salesforce Financial Services Cloud, HubSpot/Marketo, and Tableau/Power BI., • Series 6/7/63/65/66 or insurance licenses., • Upload resume, • AI interview based on your resume

Job DescriptionFollow your passion Are you looking to make a BIG impact? At Zeta, we pursue an unprecedented combination of high academic achievement and social-emotional development for our students. We insist that every student receives a world-class education while fostering a love for learning. We are passionate about changing the landscape of public education in New York City and beyond, and we are uncompromising in our mission. Currently, we operate multiple elementary and middle schools in the Bronx and Upper Manhattan, and are opening three new elementary schools in Queens for the 2025-26 school year. We plan to grow and open 1-2 schools each year because children in every community deserve excellent, equitable education. Join our growing team today, and be a change agent for children. Our Network office is located at 401 W 218th St., New York, NY 10034. Our Network team follows a hybrid work schedule: we work in-person from our office on Tuesdays and Thursdays with optional remote days on Mondays, Wednesdays, and Fridays, if your team's scope of work permits. Deliver powerful results To achieve our vision, we are searching for a stellar Associate Director of Real Estate Strategy with at least 4-5+ years of experience in roles requiring strong project management and organizational skills in fast-paced work environments. Real estate project management experience will be highly regarded, but not required. As the Associate Director of Real Estate Strategy, you will drive the acquisition, real estate financing (including bonds), and development of Zeta's private facilities to ensure that all our students have beautiful learning spaces to support our growth across the entire network. Responsibilities: • Financial Structuring and Bond Financing: Support real estate financing efforts, including leveraging bonds and other financial instruments to fund acquisitions and development projects. Collaborate with finance and advisory teams to assess financing options, manage debt structures, and ensure deals align with Zeta's long-term financial sustainability, • Deal Sourcing and Evaluation: Collaborate with real estate brokers to source potential property deals for new school buildings, efficiently organize and assess each option, and work closely with the internal team to identify the most viable properties that align with Zeta's strategic goals and schooling needs, • Stakeholder Collaboration: Actively engage with internal stakeholders, including finance, operations, and leadership (CEO, COO), to analyze each deal and assess it against our strategic and financial needs, • Negotiation and Acquisition: Lead (or support) negotiations with property owners and brokers to secure facilities under terms that are favorable to Zeta, leveraging strong negotiation skills to achieve the best possible outcomes, • Systems and Process Development: Design and implement robust tracking systems to manage real estate opportunities and transactions, ensuring high levels of organization and the ability to retrieve and analyze information quickly and effectively. Maintain effective and efficient records of real estate project progress by leveraging spreadsheets and project management software, • Communication and Relationship Management: Excel in internal and external communications, maintaining clear, persuasive, and frequent contact to move quickly on securing deals, • Data Analysis and Reporting: Conduct research as needed, aggregate and synthesize data and insights into concise, actionable memos and compelling presentations to support decision-making at both the board and leadership level, • We are passionate about our mission of providing world-class education to all students, • We bring a mindset of growth, flexibility, and openness to feedback, • We are hungry and determined to not only meet our goals, but surpass them, • We are humble, willing to put the team's needs ahead of our own, and committed to contributing to a collaborative work environment, • We have a high bar for excellence and sweat over the details, • Comprehensive and affordable medical, dental, and vision plans, • Flexible spending accounts for eligible medical purchases and commuter expenses, • 403(b) retirement plan; Zeta offers matching contributions toward your savings, • Monthly stipend for wellness and lifestyle expenses (gym memberships, salon appointments, concerts – it's up to you!), • 4 live therapy sessions per month through Talkspace and free Headspace subscription, • MacBook Air and specified monthly reimbursement for use of a mobile phone, • Fully stocked teacher workrooms with favorite snacks and Nespresso machine, • Zeta swag, team outings, and NYC's finest sweet treats, • Clear pathway to professional growth, • Consistent feedback and support from managers and teammates, • Community Circle practice to build and strengthen our sense of team

Job DescriptionFollow your passion Are you looking to make a BIG impact? At Zeta, we pursue an unprecedented combination of high academic achievement and social-emotional development for our students. We insist that every student receives a world-class education while fostering a love for learning. We are passionate about changing the landscape of public education in New York City and beyond, and we are uncompromising in our mission. Currently, we operate multiple elementary and middle schools in the Bronx, Upper Manhattan, and Queens. We plan to grow and open 1-2 schools each year because children in every community deserve excellent, equitable education. Join our growing team today, and be a change agent for children. Our Network office is located at 401 W 218th St., New York, NY 10034. Our Network team follows a hybrid work schedule: we work in-person from our office on Tuesdays and Thursdays with optional remote days on Mondays, Wednesdays, and Fridays, if your team's scope of work permits. Increased flexibility will be required for this role at certain points in the year, as in-person community outreach is a key component of the Family Outreach & Enrollment team. Deliver powerful results To achieve our vision, we are seeking a Family Outreach & Enrollment Operations Manager with a Bachelor's degree and strong project management experience. The ideal candidate has a proven track record of planning and executing complex initiatives, managing cross-functional stakeholders, analyzing data to inform strategy, and driving projects to completion. Familiarity with Upper Manhattan, the Bronx, and/or Queens is preferred. Bilingual proficiency in English and Spanish is a plus. The ideal candidate is a strong project manager with the ability to plan, prioritize, execute, and follow through effectively. They are highly proficient in Google Suite, and use these tools to build systems, manage workflows, and support outreach strategy. They are highly detail-oriented and analytical, and demonstrate the ability to manage and interpret data independently. They bring flexibility, resilience, and a strong drive to meet goals. Responsibilities: • Lead end-to-end planning for outreach and enrollment initiatives, including developing detailed project plans, setting milestones, tracking progress, and proactively addressing risks and roadblocks, • Support outreach and enrollment operations, including the admissions lottery, family communications, and event logistics, • Collect, manage, and analyze outreach and enrollment data, and derive insights to drive continuous improvement in strategies and tactics, • Partner with internal teams and external stakeholders to ensure seamless execution of outreach initiatives and events, • Identify operational gaps, streamline processes, and implement scalable systems to improve efficiency and outcomes of the outreach and enrollment team, • We are passionate about our mission of providing world-class education to all students, • We bring a mindset of growth, flexibility, and openness to feedback, • We are hungry and determined to not only meet our goals, but surpass them, • We are humble, willing to put the team's needs ahead of our own, and committed to contributing to a collaborative work environment, • We have a high bar for excellence and sweat over the details We offer great benefits: • Comprehensive and affordable medical, dental, and vision plans, • Flexible spending accounts for eligible medical purchases and commuter expenses, • 403(b) retirement plan; Zeta offers matching contributions toward your savings, • Monthly stipend for wellness and lifestyle expenses (Gym memberships, salon appointments, concerts – it's up to you!), • 4 live therapy sessions per month through Talkspace, and a free Headspace subscription, • MacBook Air, and specified monthly reimbursement for use of mobile phone, • Fully stocked teacher workrooms with favorite snacks and Nespresso machine, • Zeta swag, team outings, and NYC's finest sweet treats, • Clear pathway to professional growth, • Consistent feedback and support from managers and teammates, • Community Circle practice to build and strengthen our sense of team

Job Description Do you want to empower organizations to build smarter compensation strategies while ensuring fair pay for all employees? Syndio is a Series C technology company leveraging advanced technology and responsible AI to accelerate decision-making, streamline compliance, and democratize insights for consistent, equitable compensation practices at scale. Backed by $83M in investments from Bessemer Venture Partners, Voyager Capital, and Emerson Collective, we are expanding our team and products to help companies align their rewards strategies with their business goals. Our customers are our greatest asset. Syndio partners with many of the world's most recognized and respected enterprises, helping them implement leading-edge compensation solutions with expert guidance. We analyze pay for over 10 million employees across dozens of countries, ensuring fair, defensible rewards that drive better business outcomes. Join us in our mission to help companies make smarter pay decisions they can trust! About the role Syndio is transforming how companies understand and act on workplace equity — and as we launch new daily-use products into the market, the way we support customers needs to transform too. We're looking for a Senior Manager to define and own the vision for what customer support looks like in an agentic future: a lean, AI-native function that scales with product growth, stays close to customers, and serves as a high-signal feedback loop between users and engineering. This is a rolling the sleeves builder role. You'll inherit a technically sharp, high-trust team and a clear mandate: architect a support function where intelligent AI agents handle the majority of interactions autonomously, human effort is reserved for what requires genuine judgment, and the gap between incoming ticket volume and resolved ticket volume is continuously closing — without proportional headcount growth. You'll need to be as comfortable designing a multi-agent orchestration system as you are coaching a team member through a difficult customer conversation. The right person for this role sees agentic AI not as a tool to bolt onto existing processes, but as the foundation to build from. What you'll own Vision and strategy for agentic support. You'll define what the support function needs to look like as AI capabilities evolve — setting the architecture for how customer-facing agents, orchestration layers, and human escalation paths fit together. This isn't a roadmap you inherit; it's one you build and continuously refine as the technology and the product surface area change. Customer-facing agent design and operations. You'll own the build-out of an AI-native support layer — designing the agents customers interact with, the knowledge bases that power them, the escalation logic that routes edge cases to humans, and the quality standards that govern all of it. You're not enabling a tool; you're designing a system. Analytical rigor and business decision support. You'll own the metrics that matter: ticket inflow rates, autonomous resolution rates, escalation patterns, time-to-resolution, and the gap between incoming and resolved volume. You'll use this data to make and support business decisions — including when to deploy additional agent capacity, when to invest in knowledge base coverage, and where human support is still the right answer. Team leadership and development. You'll manage, coach, and grow a team that operates at the intersection of technical investigation, customer empathy, and engineering partnership. You'll own performance development, create clarity on roles and expectations, and build a culture where people do their best work. Agentic bug triage and resolution. You'll formalize how AI agents are used in the bug investigation and resolution workflow — defining which categories of issues are in scope for agent-assisted diagnosis, establishing human review gates, and working with engineering to make the workflow fast and safe. Cross-functional partnership. Support sits at the center of the product feedback loop. You'll maintain strong working relationships with Engineering, Customer Success, and Product — ensuring that patterns in support data flow into sprint planning and that escalations move quickly when they need to. Scaling for product growth. With multiple products launching in 2026, you'll own the readiness plan — ensuring agents, processes, and the team are prepared for a significant increase in ticket volume from daily-use products with larger, more diverse user bases. What we're looking for A vision for the agentic future of support. You have a clear, informed point of view on where AI-native support is heading — and the experience to back it up. You've thought deeply about multi-agent systems, orchestration, customer-facing agents, and where the human layer belongs in all of it. Technical fluency. You don't need to be an engineer, but you need to be credible in technical conversations. You're comfortable reading logs, understanding how a web application works end to end, and forming a clear hypothesis about what's broken and why. Experience with observability tooling, agent orchestration platforms, or workflow systems is a strong plus. AI and automation depth. You've built or operated AI-assisted support workflows with real production usage. You think natively about leverage points — where agents compound, where they break down, and how to design for both. Analytical capability. You're fluent in support metrics and know how to build the instrumentation to track what matters. You can look at inflow vs. resolution trends and translate them into business recommendations with confidence. Customer empathy and communication. You understand that every ticket represents a real person with a real problem. You set the standard for how your team and your agents communicate with customers — clearly, honestly, and with genuine care for their experience. Operational rigor. You know how to design a workflow, measure what matters, and iterate. You've built support processes that scale — not just documented the ones that exist. People leadership. You've managed high-performing teams and know how to develop ICs who are already excellent. You give feedback directly and create an environment where people grow. Experience • 8+ years in technical support, engineering operations, or a related function, • 2+ years managing people, • Demonstrated experience building or scaling support operations at a SaaS company, • Hands-on experience designing or operating AI-assisted support workflows, customer-facing agents, or multi-agent orchestration systems, • Hands-on experience with Zendesk or a comparable enterprise support platform at an operational or administrative level, • 💰 Competitive Compensation. For this role our base salary is targeted at $158-185k USD., • Final offer amounts are determined by factors such as experience and expertise. We take a geo neutral approach to compensation within the US, meaning that we pay based on job function and level, not location., • 🏆 Syndio Equity. So you can share in Syndio's success., • 🏝 Flexible Vacation Policy. We encourage our team to recharge when they need to, plus paid sick & safe time, compassion leave, parental leave, and voting leave., • 🩺 Medical, Dental, Vision. Syndio pays 90% of employee premiums, and 50% for dependents., • 🏥 Life Insurance & Disability. Syndio covers the full premium., • 🏦 401(k). To help you save for your future, • Recruiter Screen - 25min, • Hiring Manager - 30min, • Loop - Three 30-45 min video calls with departmental peers and cross-functional team members - 2hrs max Syndio is an Equal Opportunity Employer. We are building an inclusive and collaborative workplace as we grow, and we welcome team members regardless of gender/identity, sexual orientation, race or cultural background, religion, physical disability and age.

Job Description We are sharing a specialised part-time consulting opportunity for professionals experienced in scenario design, structured writing, digital workflow simulation, task creation, quality review, and complex real-world problem design. This role supports current and upcoming remote consulting opportunities focused on designing realistic digital environments, creating complex agent-facing tasks, developing structured personas, reviewing task performance, and documenting high-quality scenario work. Selected professionals will apply their writing, analytical, and creative judgment to build realistic workplace-style scenarios that test reasoning, prioritization, information filtering, and multi-step task execution. Key Responsibilities Professionals in this role may contribute to: Persona & Digital Environment Design • Build richly detailed personas, workplace contexts, communication histories, and simulated digital environments, • Create realistic digital workspaces involving tools such as Gmail, Slack, Calendar, WhatsApp, Google Drive, Airtable, and related productivity systems, • Develop layered scenarios involving competing priorities, scheduling conflicts, incomplete information, stakeholder needs, and realistic professional constraints, • Write challenging tasks that require reasoning, prioritization, information retrieval, judgment, and careful execution, • Design tasks that test how well an agent navigates complex digital workflows across files, messages, calendars, and structured data, • Create structured hints, evaluation notes, expected outcomes, and supporting documentation, • Run agent workflows against created scenarios and evaluate task performance, • Provide structured guidance, feedback, and quality notes based on observed performance, • Document work clearly in structured tools such as Airtable, Crucible, JSON editors, or similar platforms Strong candidates may have: • 2+ years of professional experience in writing, editing, content strategy, product work, project coordination, consulting, client success, operations support, curriculum design, UX research, simulation design, or related roles, • Strong written communication skills and high attention to detail, • Ability to create layered, realistic scenarios with clear logic and believable professional context, • Comfort working independently with structured tools, task guidelines, and documentation systems, • Ability to spot inconsistencies, edge cases, missing context, and information-quality issues, • An undergraduate degree is helpful, • Backgrounds in writing, communications, journalism, English, design, education, business, psychology, computer science, data analysis, project management, or related fields may be relevant, • Experience as a copywriter, UX writer, journalist, content strategist, editor, creative writer, curriculum designer, simulation designer, game designer, UX researcher, consultant, project manager, account manager, client success professional, event coordinator, or producer, • Familiarity with JSON, Airtable, Crucible, Jira, Asana, AI platforms, structured data tools, SQL, Python, or technical documentation workflows, • Experience building realistic professional scenarios, multi-stakeholder workflows, training materials, simulations, task specs, or complex written environments, • Strong systems thinking and ability to understand how professional workflows unfold across messages, files, calendars, and competing priorities, • Apply creative writing, systems thinking, and structured scenario design skills to remote project work, • Contribute to high-quality digital simulations, complex task design, and agent workflow evaluation, • Work on flexible assignments aligned with your writing, coordination, product, or analytical background, • Use your judgment in a focused, creative, detail-oriented review environment, • Independent contractor role, • Fully remote with flexible scheduling, • Part-time or extended availability depending on project needs, • Competitive rates between $70–$130 per hour depending on expertise, • Weekly payments via Stripe or Wise, • Projects may be extended, shortened, or adjusted depending on scope and performance This opportunity is available through 24-MAG LLC. We connect experienced professionals with remote consulting opportunities across technical, evaluation, and project-based workstreams. By submitting this application, you acknowledge that your information may be processed by 24-MAG LLC for recruitment and opportunity matching in accordance with our Privacy Policy: .

Job DescriptionFollow your passion Are you looking to make a BIG impact? At Zeta, we pursue an unprecedented combination of high academic achievement and social-emotional development for our students. We insist that every student receives a world-class education while fostering a love for learning. We are passionate about changing the landscape of public education in New York City and beyond, and we are uncompromising in our mission. Currently, we operate multiple elementary and middle schools in the Bronx, Upper Manhattan, and Queens. We plan to grow and open 1-2 schools each year because children in every community deserve excellent, equitable education. Join our growing team today, and be a change agent for children. Our Network office is located at 401 W. 218th St., New York, NY 10034. Our Network team follows a hybrid work schedule: we work in-person from our office on Tuesdays and Thursdays, with optional remote days on Mondays, Wednesdays, and Fridays, if your team's scope of work permits. Deliver powerful results To achieve our vision, we are searching for a In-House Project Manager, Design Development, with a Master's Degree (related field is preferred, such as architecture, engineering, or project management), and at least 3-5 years of experience in architecture, engineering, or project management. Responsibilities: • Ensures that all Zeta buildings are built as beautiful, world-class, and joyful spaces for learning in accordance with our philosophy of design and design specifications, • Maintains and continuously improves Zeta's design guidelines and specifications guides, • Supports in RFPs for Zeta's new facilities projects, • Collaborates with architects to ensure that resulting Schematic Design (SD), Design Development sets (DD) and Construction Documents (CD) are 100% aligned to Zeta's design guidelines and specifications, and optimized for our school model, • Ensures that projects are completed on time, within budget, and to the specified standards of excellence and safety for Zeta buildings, • Serves as the internal expert on all design documents and specifications and maintains a current and real-time log of all issues in an organized and scalable manner, • Develops and maintains project budgets and project schedules; proactively manages and raises issues for any off-track items, • Supports and executes scalable design and decoration of Zeta schools, in close coordination with Zeta's building design consultant(s), • We are passionate about our mission of providing world-class education to all students, • We bring a mindset of growth, flexibility, and openness to feedback, • We are hungry and determined to not only meet our goals, but surpass them, • We are humble, willing to put the team's needs ahead of our own, and committed to contributing to a collaborative work environment, • We have a high bar for excellence and sweat over the details, • Comprehensive and affordable medical, dental, and vision plans, • Flexible spending accounts for eligible medical purchases and commuter expenses, • 403(b) retirement plan; Zeta offers matching contributions toward your savings, • Monthly stipend for wellness and lifestyle expenses (gym memberships, salon appointments, concerts – it's up to you!), • 4 live therapy sessions per month through Talkspace and free Headspace subscription, • MacBook Air and specified monthly reimbursement for use of a mobile phone, • Fully stocked teacher workrooms with favorite snacks and Nespresso machine, • Zeta swag, team outings, and NYC's finest sweet treats, • Clear pathway to professional growth, • Consistent feedback and support from managers and teammates, • Community Circle practice to build and strengthen our sense of team

Job Description About the job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey. Position: CEOs & Founders (50+ Employees) Type: Contract Compensation: $5000 Location: Remote Role Responsibilities • Evaluate the accuracy and depth of AI agents in understanding complex organizational environments., • Review enterprise workflows to ensure AI operates effectively within corporate structures., • Validate use cases by targeting impactful areas for executive-level automation., • Collaborate with AI research teams to refine logic and improve agent behaviors. Must-Have • Leadership Experience: Must have scaled or led a company with a minimum of 50 employees., • Upload resume, • AI interview based on your resume

Job Description About the job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey. Position: Personal Health Expert Type: Contract Compensation: $60–$85/hour Location: Remote Role Responsibilities • Develop long-horizon health-admin tasks with deterministic rubrics to evaluate agent performance against verifiable ground truth., • Build scenarios in Records and Visits, Medications and Labs, and Payer and Documentation to ensure accurate and structured outputs., • Evaluate medical timelines, medication schedules, and insurance appeals for consistency with ground-truth data and known outcomes., • Collaborate with AI labs to enhance agent evaluations in personal health navigation. Must-Have • 3+ years as an RN, patient advocate, MA, or in a similar health-literate role., • Expertise in insurance appeals, payer navigation, lab result interpretation, medication management, or patient portal workflows., • Comfortable with creating and interpreting personal health artifacts like timelines and symptom logs., • Upload resume, • AI interview based on your resume

Job Description About the job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey. Position: Litigation Expert Type: Contract Compensation: $100–$120/hour Location: Remote Role Responsibilities • Build a realistic digital workspace centered on the Drive folders you use daily. Include pleadings, motions, deposition summaries, discovery requests, exhibit lists, case chronologies, expert reports, and email threads. Represent platforms like Relativity, Nuix Discover, Westlaw, LexisNexis, Clio, and MyCase., • Design multi-step tasks grounded in real workflows. Structure around end-to-end matters such as pre-litigation, pleadings, discovery, motions, trial/settlement, and post-judgment. Navigate multiple apps, files, and stakeholders to challenge frontier AI agents meaningfully., • Collaborate with other litigation experts to design the environment, shape task scope, and review scenarios for realism and rigor., • Work asynchronously with research teams to refine task designs and evaluation criteria for litigation agent benchmarks. Must-Have • JD and active bar admission, • 3+ years of full-time litigation experience at an AmLaw 100 firm or Fortune 500 in-house litigation group, • Background in commercial, securities, IP, employment, or regulatory-enforcement litigation, • Day-to-day use of Relativity, Nuix Discover, Westlaw, LexisNexis, and Clio/MyCase, • Upload resume, • AI interview based on your resume

Job DescriptionFollow your passion Are you looking to make a BIG impact? At Zeta, we pursue an unprecedented combination of high academic achievement and social-emotional development for our students. We insist that every student receives a world-class education while fostering a love for learning. We are passionate about changing the landscape of public education in New York City and beyond, and we are uncompromising in our mission. Currently, we operate multiple elementary and middle schools in the Bronx and Upper Manhattan, and are opening three new elementary schools in Queens for the 2025-26 school year. We plan to grow and open 1-2 schools each year because children in every community deserve excellent, equitable education. Join our growing team today, and be a change agent for children. Our Network office is located at 401 W. 218th St., New York, NY 10034. This is an 8-week internship with a start date on May 20th. An in-person start to the internship is required for an excellent launch experience. The role will be in person through June 14th and become fully remote starting June 17th, continuing fully remote through the remainder of the 8-week internship. Deliver powerful results To achieve our vision, we are searching for a results-driven Legal Intern with a proven record of strong research and written abilities. This role is a one-of-a-kind opportunity for a creative, talented law student to join a committed team dedicated to delivering excellent, free public education to children of all backgrounds and transforming the landscape of public education. The internship is open to law students who have completed at least one year of law school before the internship commences. Qualifications: • Demonstrated passion for the mission, vision, and core values of Zeta Charter Schools, • Excellent writing skills are essential, as well as the ability to write quickly, • Strong research, problem-solving, and analytical abilities, • Excellent interpersonal skills, good judgment, and an ability to work both independently and in a highly collaborative environment, • Passion for driving innovation, disrupting the status quo, trying new approaches, and tackling problems from many angles to find creative solutions, • Ability to work well under pressure and keep track of multiple projects/deadlines, • Strong academic record and recommendations, • Develop research, writing, and analytical skills on a wide range of schooling and legal matters, which may include education law/regulations, building code, facilities/real estate, special education, intellectual property, tax-exemption, employment, contract review, etc., • Work on a range of special projects to support Zeta's operations, including, for example, drafting program descriptions, developing and drafting organizational policies and procedures, seeking grant opportunities and drafting grant applications, monitoring education-related policy and legislative developments, advancing policy strategies that increase access to high-quality public education, and compliance reporting and oversight (regulatory and grant requirements) Zeta teammates are lifelong learners who live with child-like joy and a deep sense of purpose. We disrupt the status quo and tackle problems together. Our team stands united by our commitment to a limitless future for every child. Our Zeta team is comprised of top talent with incredible schooling and private sector experience. At Zeta: • We are passionate about our mission of providing world-class education to all students, • We bring a mindset of growth, flexibility, and openness to feedback, • We are hungry and determined to not only meet our goals, but surpass them, • We are humble, willing to put the team's needs ahead of our own, and committed to contributing to a collaborative work environment, • We have a high bar for excellence and sweat over the details

Outlier helps the world’s most innovative companies improve their AI agents by providing human feedback. We collaborate with leading AI organizations to train Large Language Models (LLMs) to function as proactive, multi-step agents. Hands-on experience integrating agents with live tools such as Su

Join Patrique Mercier Recruitment FR as an Italian Speaking VIP Customer Support Agent.

Outlier helps the world’s most innovative companies improve their AI agents by providing human feedback. We collaborate with leading AI organizations to train Large Language Models (LLMs) to function as proactive, multi-step agents. Hands-on experience integrating agents with live tools such as Su

If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. Remote Work From Home Customer Service Representative Agent - Part Time Market Research Panelists Our company is seeking indiv

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