Business Operations Manager
6 months ago
New York
Our business operations team drives alignment, clarity, and execution across the company, ensuring operational excellence at every level. We move fast, tackle complex problems through data, and keep the business running smoothly as we scale. You'll have a front-row seat to the evolution of a mission-driven company, the opportunity to lead high-impact projects and influence strategic decisions, and be part of a collaborative, remote-first culture that values innovation and initiative. Your responsibilities will include: • Collaborate with cross-functional teams to conceptualize, validate, and launch new product offerings., • Define KPIs and success metrics for pilots and track performance post-launch., • Develop and optimize go-to-market strategies in partnership with marketing, sales, and product teams., • Lead data analysis to uncover insights that drive product and business decisions., • Build dashboards and reports to monitor operational performance and identify improvements., • Establish and run regular business reviews to track progress against goals., • Based in New York City and available to work from our SoHo office at least three times per week., • 35 years of experience in startups, with a strong execution track record., • Prior experience in a business operations, data analyst, or similar role., • Deep familiarity with serving B2C customers, understanding their behaviors, needs, and preferences., • Strong analytical skills with the ability to synthesize data into actionable recommendations., • Effective communication in English and stakeholder management skills., • Entrepreneurial spirit and proactive problem solver., • Passion for working at the intersection of strategy and execution., • Comfortable in a fast-paced, dynamic environment where priorities can shift quickly., • Mediocrity is your enemy. You don't stop until you get to "great." You're relentless in pursuit of excellence., • Competitive salary & equity: We offer top-of-market pay and a generous equity package so you're rewarded not just for your work today, but for the future you help create., • Generous raises & stock refreshers: Your impact deserves recognition. We review compensation quite frequently to ensure you're rewarded as your role grows including stock refreshers so you continue to share in the upside of what we're building together., • Flexible work setup: We offer the freedom to work remotely, embracing diverse work styles, while NYC-based team members can opt for a hybrid setup, spending some days in the office to foster collaboration., • PTO & other time off benefits: Take the opportunity to rest and recharge. No questions asked it's time to disconnect and come back stronger. Plus, paid sick days, your birthday off, and national holidays., • Gear to thrive: We provide a renewable stipend on day one and every two years to create your perfect work setup laptops, headphones, and more. It's about giving you the tools to do your best work., • Health & Wellness: We support you with a flexible health & wellness stipend, so no matter where you are, you can invest in the coverage and benefits that matter most., • Learning & development: We invest in your growth through a dedicated stipend for courses, events, and anything that helps you sharpen your skills and grow in your craft., • Parental leave: We support you through life's big moments maternity, paternity, or adoption with fully paid time off., • Generous annual bonuses that grow: Expect a bonus that reflects your hard work usually about 10% of your base salary in the first year. From your second year, a 20% annual multiplier boosts this, rewarding your consistent performance., • Company gatherings: We host annual retreats, quarterly in-person leadership planning, and occasional co-working days and happy hours all fully covered to help us connect and have fun in person., • Vacation bonus: After 3 years at Firstbase, you'll receive a generous vacation bonus to take that dream trip. It's our way of saying "thank you" for your commitment we're here for the long haul, and we want you to enjoy the ride., • Visa sponsorship: We support great talent. For select NYC-based roles, we may sponsor visas or support renewals (priority for candidates already in the U.S.). Eligibility is case-by-case; we'll confirm early in the process.