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A company is looking for a Spanish Bilingual Remote Customer Service Representative.Key Responsibilities Handle inbound and outbound calls while delivering exceptional customer service Manage customer accounts, provide technical support, and perform application data entry Respond to online chat

Job Description Job Title: Senior Product Manager Location : Hybrid Compensation : 50-60$/Hr on C2C/1099 Work Authorization: GC, USC Position Summary We are seeking a seasoned Senior Product Manager to lead the strategic migration of our legacy contact center platforms (e.g., Avaya) to Amazon Connect, with a specific focus on healthcare payer operations. This role will be responsible for delivering scalable, cloud-native, and intelligent contact center solutions that enhance member and provider engagement, improve operational efficiency, and ensure compliance with healthcare industry standards. The ideal candidate will have a strong background in healthcare payer environments, deep experience with contact center technologies, and a proven ability to drive digital transformation initiatives in regulated industries. Key Responsibilities · Lead the end-to-end migration of legacy contact center systems (e.g., Avaya, Cisco) to Amazon Connect, from discovery and planning through execution and rollout. · Define and execute the product strategy and roadmap for contact center modernization, aligning with enterprise goals, user needs, and compliance requirements. · Collaborate with IT, telephony/voice infrastructure teams, business operations, clinical teams, and customer service leadership to define functional and technical requirements. · Serve as the primary voice of the customer (members, providers, internal users) in developing contact center features, IVR flows, routing logic, and integration with downstream systems (e.g., CRMs, case management tools, claims systems). · Evaluate and optimize customer journeys across voice and digital channels (chat, SMS, email), ensuring seamless and empathetic support experiences. · Leverage AWS ecosystem tools (e.g., Lex, Lambda, Connect Flows, Contact Lens) to enable smart routing, automation, sentiment analysis, and real-time analytics. · Develop and track key KPIs and performance metrics (e.g., average handle time, NPS, first call resolution, abandonment rates) to ensure quality and efficiency. · Own vendor relationships, contracting, and governance for telephony, transcription, workforce management, and analytics tools. · Champion agile methodologies, backlog prioritization, and sprint execution across cross-functional teams. · Drive change management, training, and adoption strategies across operational teams to ensure successful platform transition. Required Qualifications · 7+ years of product management experience, with at least 3 years leading initiatives in contact center platforms or voice automation within a healthcare payer setting. · Strong understanding of healthcare call center operations, including member services, provider support, care management, and utilization review. · Proven experience with Amazon Connect migration projects, including integration with AWS services, telephony architecture, and IVR design. · Solid knowledge of HIPAA, PHI handling, and security best practices in cloud communications. · Experience with voice UX, IVR design, and contact center reporting/analytics. · Strong business and technical acumen with the ability to translate complex requirements into clear user stories and product features. · Demonstrated success influencing cross-functional teams, executive stakeholders, and vendor partners. · Expertise in agile frameworks, especially SAFe or Scrum, and tools like JIRA, Confluence, and Productboard. Education · Bachelor’s degree in Computer Science, Information Systems, Healthcare Administration, or related field required. · Master’s degree or certifications in Product Management, Cloud Technologies (especially AWS), or Healthcare IT preferred. Preferred Experience · Direct experience with Amazon Connect, Avaya, Genesys, or Cisco telephony platforms and their migration to cloud-based environments. · Knowledge of CRM platforms (e.g., Salesforce, ServiceNow) and their integration into contact center ecosystems. · Experience designing omnichannel strategies across voice, chat, and digital self-service. · Familiarity with workforce management tools and quality assurance processes for contact centers. · Experience managing cross-market rollouts in multi-state health plans or Blue Cross organizations. Job Type: Full-Time Location: US (Remote/Hybrid – Preferred locations: Brillio Offices or St. Louis, MO) Industry: Healthcare / Health Insurance / Digital Transformation / Cloud Contact Centers

Job DescriptionCompany Description Leap Consulting Group supports clinical diagnostics and clinical research organizations through a full range of services supporting the end-to-end digital and technology needs of the lab, from the digital front door to the pre-analytical lab bench process (LIMS, instrumentation, automation, etc.), and all of the complex processes for report writing, revenue cycle, and patient engagement before and after testing. Leap provides turnkey services starting with strategic planning through full implementation and everything in between for CLIA, CAP, NYS CLEP, and FDA-compliant laboratories. Leap’s lab practice is led and staffed by veteran laboratory leaders from high-volume, high-complexity laboratories across the United States. In addition to lab-centric capabilities, Leap offers full capabilities across digital, cloud, and the rest of the IT ecosystems. Job Description We’re looking for experienced laboratory professionals — former bench technologists, R&D scientists, or lab operations specialists — who are excited to apply their laboratory expertise to be client-facing and working directly on client lab projects building the latest and greatest in clinical laboratory workflows and laboratory software system implementations. This is a hands-on, problem-solving role — you’ll work alongside scientists, engineers, and clinicians to make lab systems work better, not sell software or convince people why they need to do better - everyone is working together to make it better. This role is not a generic IT business analyst position — it’s designed for individuals with deep understanding of how labs actually function, from sample accessioning to reporting. If you have great IT analyst skills we need those too, but we are currently not hiring for those. Please do not apply here if you are not deeply experienced in clinical laboratory and/or LIMS. This is a role reporting into our Healthcare Practice Lead focused on supporting several laboratory initiatives including digital-front-doors, preanalytical systems, LIMS, lab automation, bioinformatics, revenue cycle, and other related needs. The role requires Laboratory Operations and/or Laboratory IT awareness, a background in digital transformation or information systems, and ideally exposure to clinical laboratory revenue cycle. The person in this role would be a smart, inquisitive, experienced clinical laboratory or health system technology business analyst or functional technical analyst. From Buy vs. Build Analysis, to System Sourcing projects, to big picture planning, and down to the real roll-up-your-sleeves implementation requirements gathering, technical design, and partnering with your software engineering peers to deliver solutions. In this position, you will work closely with Leap client’s business, clinical, and technology leaders to understand their needs, design and develop innovative solutions, and tackle complex challenges. The people in this role will help clients articulate their requirements, prioritize their needs, develop detailed specifications, and at times will lead implementations in Agile methodologies often supporting a mixed team of both Leap provided and client employee engineering resources. The ideal candidate will be well spoken, extremely organized, and able to succinctly capture every detail. You should also be able to ask questions to clients to ensure there are no gaps in the analysis conducted and be an effective communicator when there have been changes in the requirements. As is the nature of digital transformation consulting, the right people for this role find themselves adaptable and flexible in an environment where change is the only constant. The ideal candidate finds clarity in ambiguity and shifts priorities quickly as new client considerations, challenges, and opportunities arise. You should excel in managing projects, driving product development, and analyzing business needs, all while thriving in a fast-paced and collaborative environment. This role is a hybrid position based in our Bergen County NJ offices. Hybrid expectations include 4 days a week in office, 1 day remote, exclusive of client-related-travel which would be as required. Key Responsibilities: * Portfolio and Program Management: * Partner with clients to define a product or program vision, strategy, and roadmap in alignment with business goals and stakeholder needs * Business Analysis: * Able to understand complex lab workflows and communicating future state changes to developers * Perform gap analysis to identify discrepancies between current processes and desired outcomes * Translate bench-side workflows into system requirements * Document process maps that mirror the flow of specimens through the lab * Collaborate with engineers to digitize and automate R&D and QC processes * Be able to handle changes in workflow and how to address them when those blockers occur * Facilitate meetings to gather requirements, develop solution plans, and drive alignment with business stakeholders * Participate in detailed design sessions with the technical teams to define the implementation approach based on requirements gathered * Project Management: * Handle project ambiguity, complexity, and interdependencies with an organized and structured approach * Assess and prioritize new information and requirements, integrating them seamlessly into project deliverables * Identify and manage project risks and issues * Maintain project documentation, ensuring all project deliverables are documented, updated, and communicated effectively * Facilitation & Communication: * Maintain situational awareness and resolve conflicts efficiently to keep projects on track * Ensure clear and effective communication across all levels of the organization * Adaptability & Creative Problem Solving: * Demonstrate a proactive approach to identifying and addressing challenges * Embrace and manage chaos with a continuous learning mindset, adapting to evolving requirements and challenges * Detail Orientation & Strategic Vision: * Dive into the details to ensure precision and accuracy while maintaining a strategic, high-level perspective * Communicate complex technical concepts in a way that is accessible to non-technical stakeholders, effectively bridging the gap between technical and business perspectives * Stay strategic without losing the detail - it is an art more than a science * Execution & Results: * Demonstrate dependability and reliability with a focus on clear thinking and meticulous attention to detail * Produce detailed stories to drive development and be reliable for QA testing If you are an energetic and multifaceted professional who can embrace uncertainty, think on their feet, and effectively manage shifting priorities to drive projects forward, with the ability to navigate both technical details and strategic business goals, we encourage you to apply and help us drive impactful solutions for our clients! Keywords: LIMS, LIS, ELN, middleware, automation, genomics, pathology, molecular diagnostics, assay development, quality control, sample tracking, data integrity, CLIA, CAP, HL7, FHIR, lab workflow optimization Qualifications Minimum Qualifications: * Education: BA/BS Required * Experience: Minimum of 3-5 years working at the bench and/or as a Business Analyst or Functional Technical Analyst, preferably in a clinical laboratory * Be comfortable communicating in-person, by phone, over video, as well as collaboration chat tools such as Slack and Teams * Be a self-starting independent team player who is both professional and kind to colleagues and customers * Be tech savvy and ideally consider yourself 'fairly technical' * Proven experience in project management, product management, and business analysis * Strong facilitation, communication, and conflict resolution skills * Ability to manage multiple projects simultaneously and prioritize tasks effectively * Ability to manage complexity and ambiguity in a structured and organized manner * Demonstrated ability to drive results and deliver innovative solutions * Proficiency in discussing technical details and translating them into business value * Experience in performing gap analysis and creating business process flows Preferred Qualifications: Knowledge, experience, or proficiency in most or all of the following: * Acting as a liaison between technical operations and solutions providers * Documenting, analyzing, and recommending solutions to complex problems * Information Technology and Software Development business cycles * Healthcare Digital Physician and/or Patient Portals * Revenue Cycle Management * Laboratory Operations * Bioinformatics Additional Information • Be comfortable communicating in-person, by phone, over video, as well as collaboration chat tools such as Slack, • Be a self-starting independent team player who is both professional and kind to colleagues and customers

Job Description DARCARS Lexus of Englewood is now looking for an Automotive Business Development Representative (BDC) / Internet Sales to join our team! As an Internet Sales Representative, you’ll be the digital bridge between the dealership and our customers—helping customers make confident, informed decisions from the comfort of their homes. The Internet Rep's job is to nurture our inbound prospects by guiding them through a simple needs analysis exercise using the DARCARS Approach to Sales, providing dealership and product information, answering their questions, and linking them with a responsive in-store sales manager who will then further navigate their path to purchase. As an Internet Rep, you must ensure timely follow up and provide an exceptional experience with every interaction. For this role, you'll need: • Sales BDC Experience Required, • Excellent written and verbal communication skills, • To be computer savvy, • Strong attention to detail and organizational skills, • High energy, positive attitude, and a team-first mentality, • Ability to multi-task and manage leads efficiently, • Willingness to learn and grow in a fast-paced environment, • Availability to work evenings, weekends, and most holidays, • Previous experience in customer service, sales, or call center environments, • Automotive experience a plus, but not necessary – we provide full training!, • Comprehensive Benefits Plan including 401k, • Employee discounts on vehicle purchases, parts and service repairs, • Opportunities to join our community service initiatives, • Pull and manage leads through our CRM, • Respond promptly to inquiries via phone, text, chat, or email, • Serve as a knowledgeable first point of contact on products, services, and the DARCARS brand, • Convert online interest into in-store appointments, • Follow communication scripts to maintain consistency and quality, • Log all customer interactions in real-time, • Build strong working relationships with dealership personnel, • Meet or exceed performance goals, including response time and conversion metrics We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated. #indeedhigh Powered by JazzHR G52ahzq5oc

Job Description Job Title: AWS Connect Developer Location : Remote Compensation : 50-60$/Hr on C2C/1099 Work Authorization: H1B, GC, USC Overview We are seeking a highly skilled AWS Connect Developer with expertise in Node.js, Amazon Connect, and systems integration. The role focuses on designing and developing customer engagement workflows, integrating Amazon Connect with CRMs (including Zoho), ticketing platforms, and other enterprise applications. The ideal candidate will bring strong technical experience and a problem-solving mindset to build scalable, intelligent, and secure contact center solutions. Key Responsibilities · Design, configure, and optimize Amazon Connect contact flows for voice, chat, SMS, and omni-channel interactions. · Develop Node.js-based Lambda functions and backend services to extend Amazon Connect functionality. · Build and maintain integrations between Amazon Connectand CRMs, including Zoho CRM, Salesforce, ServiceNow, and Zendesk. · Enable bi-directional data flows (customer data sync, ticket creation, case management) between Connect and Zoho/other platforms. · Implement real-time event streaming and reporting pipelines using AWS services (Kinesis, DynamoDB, Athena, S3). · Leverage AWS AI/ML services (Lex, Polly, Transcribe, Comprehend) to enhance IVR/chatbot automation. · Collaborate with business teams to automate workflows (lead management, support tickets, call recordings, customer notes) in Zoho and other third-party tools. · Ensure data security, access controls, and compliance through IAM roles, encryption, and monitoring. · Troubleshoot issues, optimize integrations, and deliver continuous improvements. Required Qualifications · 5–8 years of software development experience, including 2+ years in Amazon Connect development. · Strong Node.js development skills (backend services, APIs, integrations). · Hands-on experience with Amazon Connect: contact flows, queues, routing profiles, and reporting. · Proven experience integrating Amazon Connect with Zoho CRM (or other CRMs like Salesforce/ServiceNow). · Exposure to CI/CD pipelines (GitHub Actions, GitLab, AWS CodePipeline, or equivalent). · Familiarity with REST/GraphQL APIs, webhooks, and OAuth-based integrations. · Solid understanding of IAM security, role-based access, and compliance requirements. · Expertise in AWS services: Lambda, API Gateway, Step Functions, DynamoDB, S3, CloudWatch. Preferred Skills · Experience with Amazon Lex, Polly, and Transcribe for conversational AI. · Knowledge of Zoho ecosystem (CRM, Desk, Campaigns, Zoho PhoneBridge API). · Background in contact center technologies such as Avaya, Genesys, or Twilio

Customer Service / Remote] - Anywhere in U.K+ per year / Medical, dental & vision / 401k / PTO / Internet stipend - As a Customer Experience Specialist at Atticus, you will: Communicate with customers via phone, email, and chat to provide exceptional customer service; Resolve customer inquiries and

K per year / Medical, dental & vision / 401k / PTO / Remote worker stipend - As a Customer Advocate at Sana, you will: Provide accurate and easy-to-understand guidance in the complex world of health insurance and employer benefits across multiple channels (phone, text, chat, and email); Assist membe

Call Center / Remote] - Anywhere in U.Benefits - As a Customer Service Rep at Keen, you will: Respond to inbound customer communications by phone, live chat, and email politely and efficiently within a fast-paced environment; Answer product questions from customers and provide solutions based on ind

Customer Service / Remote] - Anywhere in U.Up to $75,900 per year / Flexible schedule / Medical, dental & vision / 401k match / PTO - As a Customer Support Specialist at MeridianLink, you will: Provide exceptional customer service to clients via phone, email, and chat; Resolve customer inquiries and

Customer Service / Remote] - Anywhere in U.Up to $24 per hour / Medical, dental & vision / 401k match / PTO / 4 day work week - As a Customer Support Coordinator at Jabra Hearing, you will: Manage and respond to customer inquiries and concerns via phone, email, and chat; Provide excellent customer s

Customer Service / Remote] - Anywhere in U.Up to $50K per year / Medical, dental & vision / 401k / PTO - As a Customer Support Associate at CreativeX, you will: Manage incoming customer inquiries via email and chat; Provide timely and accurate responses to customer questions and concerns; Troublesho

Customer Service / Remote] - Anywhere in U.Competitive pay & benefits - As a Customer Support Specialist at Atarim, you will: Communicate with customers via email and chat to provide outstanding support and resolve any issues they may have; Maintain accurate records of customer interactions and tran

Customer Service / Fully Remote] - Anywhere in U.Up to $52K per year / Competitive benefits - As a Customer Support Rep you'll: Provide email, chat and SMS support to Customers, Luggers & Retailers; Achieve world-class customer satisfaction ratings; Perform real-time analysis and problem-solving of

Customer Service / Remote] - Anywhere in U. Competitive pay / Benefits / Home office reimbursement - As a Customer Support Specialist at ExploreLearning, you will: Respond to customer inquiries via phone, email, and chat in a timely and professional manner; Troubleshoot technical issues and provide

Call Center / Remote] - Anywhere in U.Competitive pay / Health, dental & vision / 401k matching / PTO - As a Customer Service Rep at Beyond Finance, you will: Assist customers with inquiries and complaints via phone, email, and chat: Provide excellent customer service by actively listening, showing

Customer Service / Remote] - Anywhere in U.Up to $55K per year / Medical, dental & vision / 401k match / PTO - As a Customer Support Specialist at Point of Rental Software, you will: Provide exceptional customer service and technical support to clients via phone, email, and chat; Troubleshoot and re

Customer Service / Remote] - Anywhere in U.Up to $45K per year / Healthcare benefits / PTO / Equipment provided - As a Customer Support Specialist at Alt Legal, you will: Provide exceptional customer service to clients through various channels such as phone, email, and chat; Be knowledgeable about o

Customer Service / Fully Remote] - Anywhere in U.Competitive compensation / 100% employer paid medical & dental / PTO / 401K / Company provided laptop, monitor & accessories - As a Customer Care Rep you'll: Be the first responder of customer inquiries via phone, email, and chat; Listen, identify, an

Customer Service / Fully Remote] - Anywhere in U.Competitive compensation / Company provided laptop, monitor & accessories - As a Customer Care Rep you'll: Be the first responder of customer inquiries via phone, email, and chat; Listen, identify, and assess each customer's need to offer a solution t

Customer Support / Remote] - Anywhere in U.Competitive salary and benefits / Flexible hours - As a Customer Service Agent at Trust Wallet, you will: Provide exceptional customer service to our clients through various communication channels such as email, live chat, and calls; Assist customers with t

Customer Service / Fully Remote] - Anywhere in U.Competitive Pay - As a Customer Support Rep you'll: Help customers with technical and non-technical inquiries across multiple channels (Email and Live Chat); Engage in meaningful conversations with customers and problem-solve when things don't go quit

Customer Service / Remote] - Anywhere in U.Medical, dental & vision / PTO / WFH Stipend / Equipment provided - As a Customer Experience Advocate at SRPSupport, you will: Provide exceptional customer service to clients through various channels such as phone, email, and chat; Answer incoming customer

Customer Service / Remote] - Anywhere in U.Up to $78K per year - As a Customer Experience Rep at Alt, you will: Engage with collectors through chat, email, and phone support, providing knowledgeable assistance regarding the auction process, card valuations, and other platform functionalities; Handle

Customer Service / Remote] - Anywhere in U.As a Customer Support Rep at ECP, you will: Provide exceptional customer service to clients via phone, email, and chat; Answer incoming inquiries and troubleshoot issues efficiently and accurately; Maintain a high level of professionalism and empathy while

Customer Service / Remote] - Anywhere in U.Competitive pay - As a Customer Support Rep at Entrepreneur Babes, you will: Respond to customer inquiries and concerns in a timely and professional manner; Communicate with customers through various channels such as email, phone, and chat; Provide product

Customer Service / Remote] - Anywhere in U.Competitive pay - As a Customer Support Agent at Clerk Chat, you will: Respond to customer inquiries and issues in a timely and professional manner; Maintain a high level of customer satisfaction by providing excellent service and resolving problems effecti

Call Center / Customer Service / Remote] - Anywhere in U.Competitive pay / Paid training / Employee discounts - As a Customer Support Specialist at Foundever, you will: Provide exceptional customer service to clients via phone, email, and chat support; Troubleshoot and resolve customer inquiries and

Customer Support / Remote] - Anywhere in U.Competitive pay / Health insurance / 401k / PTO - As a Customer Service Coordinator at Cennox, you will: Manage customer inquiries via phone, email, and chat; Provide excellent customer service by resolving issues and answering questions promptly and accura

Customer Service / Remote] - Anywhere in U.Up to $70K per year / Medical, dental & vision / PTO - As a Customer Experience Specialist at Topicals, you will: Provide exceptional customer service through various channels such as phone, email, and chat; Handle customer inquiries and complaints with emp

Customer Service / Remote] - Anywhere in U.Competitive pay - As a Client Support Specialist at Baylor Genetics, you will: Communicate effectively with clients via phone, email, and chat to provide exceptional customer service; Collect and document client information accurately and efficiently to ens

Join a team that powers some of the fastest-growing e-commerce sellers across 200+ channels. Goflow | Ridgefield Park, NJ (HQ) In-house preferred, hybrid/remote options available About Goflow Goflow is a cloud-based platform that helps e-commerce sellers scale across Amazon, Walmart, Shopify, eBay, and 200+ other channels. From one dashboard, sellers manage orders, shipping, inventory, listings, purchasing, and analytics — powering growth without the chaos. Our headquarters is in Ridgefield Park, NJ, where we prefer in-house collaboration. Hybrid and remote arrangements are also available. The Role As an L1 Customer Support Agent, you’ll be the first point of contact for sellers who rely on Goflow every day. You’ll troubleshoot issues, guide customers through workflows, and make sure their operations run smoothly. Key responsibilities: • Support customers with order, inventory, and shipping workflows, • Troubleshoot syncing, stock, and fulfillment issues, • Assist with carrier integrations (FedEx, UPS, USPS, DHL, 3PLs), • Provide product guidance and best practices, • 2+ years in technical support, customer service, or e-commerce ops, • Familiarity with OMS, IMS, and shipping workflows, • Knowledge of marketplaces (Amazon, Walmart, Shopify, eBay), • Excellent written communication (chat/email support), • Strong troubleshooting and problem-solving skills, • Coachable, curious, and eager to learn, • Competitive salary + performance incentives, • Benefits + 401(k) with company contributions, • Additional perks and benefits

Job Title: Customer Support Advisor – Written Channels Pay: $25/hour Location: Jersey City, NJ Start: Mid-October End: Mid-January Schedule: Hybrid, rotating shifts — must be available for all shifts • 9:30am–6:30pm (in-office), • 1:00pm–10:00pm (remote), • Weekend availability required (weekends are work-from-home), • Deliver an elevated customer experience through email, chat, text, and social media channels, • Respond to inquiries quickly and professionally with strong written communication skills, • Convert client inquiries into sales while meeting/exceeding KPIs, • Provide tailored product knowledge and styling advice, • Resolve customer issues efficiently (orders, returns, product info), • Exceptional written communication skills with attention to tone, grammar, and detail, • 2+ years in retail, customer service, sales, or hospitality, • Proven ability to meet or exceed sales targets through digital channels, • Experience with CRM systems, Salesforce, or similar tools, • Organized, detail-oriented, and able to multitask in a fast-paced environment, • Flexible schedule including evenings, weekends, and holidays

As a Remote Client Relations Coordinator, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email.

Job DescriptionSalary: Headquartered in Jersey City, NJ, Neptune Retail Solutions is the nations premier retail marketing services company. We are experts at influencing buying behaviors through disruptive, innovative, and results-oriented solutions, including in-store, home-delivered, and digital media tactics. Our powerful advertising and promotional programs are supported through rich data and insights. The countrys largest consumer packaged goods manufacturers rely on NRS for unparalleled consumer reach and engagement. NRSs digital portfolio is making its mark on the industry. NRS digital products include Checkout 51, Freedom Platform, digital media tools/services (digital display, premium mobile, social, email, DOOH, and digital in-store). We continue to strengthen these existing tactics while expanding our product offerings, partnerships, and capabilities. We offer unique and data-led strategies for our clients to reach their most valuable shoppers. Our products continue to evolve to include best-in-class methods to deliver engaging content at the most impactful time in the most relevant geographies. Position Summary The Technical Support Engineer is an on-site (Jersey City, NJ) position which will provide enterprise-level assistance to our internal customers with primary focus on a force of 2000+ field representatives across North America. You will diagnose and troubleshoot software and hardware problems and assist our customers to install applications and programs. You will engage with hardware vendors for the maintenance and repair of handheld devices and maintain an accurate inventory of devices, inclusive of ensuring that mandated user commitments to the care of the hardware are in place before deployment. Further responsibilities include, but are not limited to, resolving computer-related issues and leveraging remote desktop connection solutions to provide immediate support. Using email and chat applications, this position will provide internal clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals. This includes close coordination with Field leadership on matters pertaining to deployment and hardware training. Position Responsibilities Provide direct and hands-on support and troubleshooting for field hardware, most notably the field handheld tablet. Hands-on management of all shipments and returns of hardware. Work with partners in Field, IT, and vendors to maintain an accurate inventory of field hardware. Work with hardware vendors to manage the warranty process. Coordinate with Field leadership on matters pertaining to troubleshooting and training. Research and identify solutions to software and hardware issues. Diagnose and troubleshoot technical issues, including account setup and handheld configuration. Ask customers targeted questions to quickly understand the root of the problem. Track handheld related system issues through to resolution, within agreed time limits. Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue. Properly escalate unresolved issues to appropriate internal teams (e.g. IT or field leadership) Provide prompt and accurate feedback to customers. Refer to internal database or external resources to provide accurate tech solutions. Handheld imaging and updates. Ensure all issues are properly logged. Prioritize and manage several open issues at one time. Follow up with clients to ensure their IT systems are fully functional after troubleshooting. Prepare accurate and timely reports Document technical knowledge in the form of notes and manuals Responsible for handheld shipment, receiving, imaging, inspection, inventory management Service Desk Administration Position Qualifications 5+ years of experience in a technical support role, providing white glove support. Team player with demonstrated ability to work well in a fast-paced environment. Experience with Android and with tools for application deployment. Experience w/ Microsoft Office 365, Group Policy and their use for managing user profiles. Working knowledge of ServiceDesk is a plus. Strong verbal and written communication skills, with the ability to alter communication style to ensure understanding among other varying communication styles/modalities. Highly organized and detail oriented to ensure accurate and timely task completion and accurate records of hardware shipments. Ability to work effectively, both independently and as a member of a team, who thrives in a fast-paced environment. Exceptional coordination skills with proactive problem-solving ability. Self-starter, with high initiative and comfort level in asking questions and learning from others. Applicant Privacy Notice Neptune Retail Solutions is an Equal Opportunity Employer

Each lead that you add to your account will be assigned to a sales manager to call and follow up with the customers via phone calls. This position is fully remote, and all you need is a strong internet connection and a phone or a laptop to be able to chat with customers and use the company's so

This position is fully remote, and all you need is a strong internet connection and a phone or a laptop to be able to chat with customers and use the company's software. Each lead that you add to your account will be assigned to a sales manager to call and follow up with the customers via phone

Job DescriptionCrafting Brighter Futures for Families Positioned at the forefront of specialized financial services, our company helps families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. Role Overview: As a remote Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: * Engage with clients to understand their financial goals and concerns. * Present tailored solutions to safeguard their assets effectively. * Maintain a pulse on the industry, ensuring you offer the best and most updated advice. * Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? * Remote Work: Enjoy the benefits of a work-from-home full-time role that has flexible hours. * Unlimited Earning Potential: Your dedication determines your earnings*. * Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! * Grow with Us: Dive into continuous learning and development opportunities. Application Process: 1. Submit Your Application: No stringent qualifications needed. We believe in potential., 2. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. * When will I hear back after applying? Typically, within 24 hours. * Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. * What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. • This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.

Job Description We are a staffing agency seeking a motivated and dynamic Bilingual Customer Service Associate to join and work on-site at one of our warehouse/logistics clients The ideal candidate will be fluent in both English and Spanish, possess strong communication skills. Not remote. This is a 100% in-warehouse role. we will provide full training. Duties • Provide outstanding customer service by addressing inquiries and resolving issues via email, and chat., • Utilize Microsoft Office tools (Excel/Outlook.) to document communications and generate basic reports as needed., • Proficiency in English & Spanish (bilingual)., • Basic knowledge of Microsoft Office (Excel, Word, Outlook)., • Prior customer service experience (warehouse/logistics preferred)., • Strong written/verbal communication and organization skills., • Verifiable documentation to work in the U.S., • Location: Hasbrouck Heights, NJ (client’s warehouse), • Schedule: Mon–Fri 8:20 AM–4:50 PM OT as needed, • Pay: starting $17-19/hour, based on experience , or call 646-330-1201. Grace Staffing C&C is an Equal Opportunity Employer. We use E-Verify. This role is on-site at our client’s warehouse and not remote.

Job Description IT Support Associate, End User Experience Position Overview: Brilliant Earth is hiring an IT Support Associate to join our IT team. As a member of the IT team, this role will be instrumental in ensuring that our end users receive unparalleled support and assistance, enabling them to achieve their goals seamlessly. This person must be a customer-oriented problem solver who thrives in a dynamic and fast-growing environment and possess a passion for delivering exceptional user experiences. This role requires full-time in-office attendance at our Secaucus Distribution Center location. The targeted budget for this position is $65,000-$70,000 annually. This compensation budget range may be adjusted at any time at the discretion of the company. You will: • Deliver outstanding customer service by promptly addressing end users' technical inquiries and providing solutions that meet their needs in-person, and through our ITSM solution (Freshservice), along with chat (Teams) and remote session when needed (TeamViewer)., • Manage and support various hardware components, including computers (PC and Mac), printers, QR scanners and wireless network. Ensure the availability, reliability, and security of these systems to enhance end user productivity., • Diagnose and resolve technical issues reported by end users, leveraging your exceptional research and problem-solving skills to identify root causes and implement effective solutions., • Efficiently manage and resolve tickets (incidents and service requests) reported by end users though our Ticketing Solution, ensuring minimal disruption to their workflow and delivering timely solutions, fulfilling the Company’s SLAs., • Control on-site Inventory and oversee the entire laptop lifecycle: receiving new devices, refurbishing used ones, maintaining accurate inventory levels, and securely shipping laptops to new hires across the company., • Partner with HR to seamlessly onboard new employees by ensuring their laptops are delivered and ready for use upon arrival and facilitating a smooth technology setup process., • Streamline the offboarding process by collecting company laptops, securely wiping data, and updating the Asset Management system to reflect equipment return., • Adapt and thrive in a fast-paced, dynamic startup environment, where priorities may shift, and new challenges arise regularly., • Provide comprehensive support for Office 365 applications, assisting end users with configuration, access, and usage queries., • Assist with onboarding new employees, ensuring they have the necessary technology setup and conducting training sessions to enhance end user proficiency with our systems., • Create and maintain detailed documentation on support processes, troubleshooting steps, and frequently asked questions, facilitating knowledge sharing and continuous improvement., • Collaborate with cross-functional teams to address complex technical issues and contribute to the improvement of our IT infrastructure and user experience., • 2+ years’ proven experience in providing end user support, ideally in a startup or dynamic environment., • Experience in managing and supporting hardware components such as computers (MAC and PC), printers and Scanners., • Excellent problem-solving skills with a passion for conducting in-depth research to find solutions., • Outstanding customer service skills with the ability to communicate technical information to non-technical users effectively., • A team player with excellent interpersonal and communication skills., • Highly organized and capable of multitasking in a fast-paced environment., • Knowledge in SAML/LDAP (preferably in OKTA) and Microsoft 365., • MDM tools (JAMF and Intune) knowledge, • Hardware cleanup/maintenance for on-site printers More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at . Powered by JazzHR p5OcwjQ6r1

Job DescriptionUser IT Support • On-site or remote support for IT-related hardware and software issues., • Technical support for business applications such as MS Teams, MS Office, Trellix (security solution), and internal systems such as GSI and PiLOS., • Setting up, configuring, and maintaining user devices, including laptops, printers, and mobile devices., • Installing, configuring, modifying, and performing minor repairs on hardware and software as needed (Format, Zebra printers, PCs, scanners, handheld terminals)., • Managing VPN access for remote users, supporting password resets, installation or reinstallation, and ensuring smooth connectivity to the internal network., • Diagnosing and resolving issues related to hardware, software, operating systems, and local network connectivity to maintain business continuity., • Providing warehouse operations support via phone or live chat in case of technical issues., • Supporting users during the onboarding/offboarding process to ensure a smooth transition of system access and IT equipment such as laptops (equipment support and verification of equipment return to HR).IT Asset Management, • Maintaining up-to-date inventory and documentation of IT assets and configurations., • Managing the inventory and tracking of IT assets, including laptops, desktops, and other IT equipment in offices and warehouses., • Reviewing new requests for all IT assets or accessories., • Obtaining quotes to determine the best purchase option after comparing prices and specifications., • Verifying all items upon arrival and ensuring delivery to the correct location., • Handling the procurement process for IT equipment, including laptops, network equipment, and peripherals needed for office and warehouse environments., • Ensuring proper allocation and maintenance of equipment and maintaining records of asset lifecycle (deployment, upgrade, repair, disposal)., • Collaborating with vendors to ensure timely delivery and installation of purchased equipment., • IT Documentation and Reporting, • Maintaining up-to-date documentation of IT assets, licenses, procedures, and configurations., • Creating user guides or quick reference materials for common tools or procedures., • Generating regular reports on weekly Helpdesk activities.

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