Senior Manager, Operations Ecommerce
11 days ago
New York
We are seeking a results oriented Senior Manager Operations - eCommerce to drive best-in-class eCommerce experiences from first click to final this role youll champion the customer at every touchpoint optimize site performance and shape post-purchase moments that build loyalty. Partnering across global digital IT fulfillment marketing merchandising and supply chain teams youll lead data-driven initiatives streamline operations and bring innovative solutions to life that keep Salomon ahead of the competition. WHAT MAKES THIS A GREAT PLACE TO WORK & PLAY: • Hybrid work schedule, • A generous PTO policy plus 15 paid annual holidays and 3 floating holidays, • Half-day Fridays for 5 months of the year, • An exceptional employee discount on all our products and sister brands (Arcteryx Armada Atomic Wilson), • Powder Bell days yours to use for fresh snow or a winter run in Central Park, • Healthy Lifestyle Benefit for fitness wellness and outdoor fun To perform this job successfully an individual must be able to perform each essential duty and responsibility satisfactorily: Customer Experience & Technical Oversight • Advocate for the consumer experience in all operational decisions balancing speed cost and brand presentation., • Analyze customer feedback and operational KPIs to drive improvements in the purchase-to-delivery journey., • Partner with the global Salomon UX and digital teams to ensure operational capabilities align with front-end experiences., • Lead the execution of personalized customer experiences to tailor content and offers based on user behavior., • Leverage expertise in multi-variant testing and conversion rate optimization to drive engagement and improve site performance, • Collaborate with the global IT team to ensure platform stability manage bug tracking and escalation drive continuous on-site improvements and implement new features, • Define eCommerce business needs to inform the Digital Program Roadmap, • Partner with fulfillment and customer service to rapidly resolve escalations and identify recurring operational issues., • Partner with fulfillment and customer service teams around initiatives to improve packaging unboxing experience and sustainable shipping practices., • Monitor competitor benchmarks and emerging fulfillment trends to stay ahead in service offerings., • Act as the bridge between eCommerce supply chain marketing merchandising and customer service teams to support go-to-market plans., • Ensure operational readiness for major sales events campaigns and product drops., • Lead cross-functional operations meetings to track initiatives and resolve roadblocks., • Work closely with the Digital Marketing and Merchandising teams to optimize activation strategies and channels, • Mentor and develop junior operations staff and project managers. Qualifications : QUALIFICATIONS SKILLS ABILITIES & COMPETENCIES The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required Experience • 7 years of eCommerce experience., • Experience collaborating with global UX IT and digital product teams to align front-end experiences with back-end capabilities, • Change management, • Demonstrate success in conversion rate optimization A/B or multi-variant testing and performance analytics, • Hands-on experience with eCommerce platforms (Shopify Magento etc) and related operational tools (CMS OMS WMS CRM), • Ability to lead cross-functional projects involving marketing merchandising supply chain and customer service teams, • Experience with change management including process redesign and new system rollouts, • Experience working in an Agile/SAFE model, • The ideal candidate has hands-on experience with tools such as Algolia Dynamic Yield Contentful Piano Analytics and Power BI, • Passion for driving top-line growth and business results., • Excellent organizational skills analytical mindset and strong attention to detail., • Brand marketing mindset with a deep understanding of the online consumer journey focusing on acquisition conversion and retention., • Strong ability to influence others and advocate for brand priorities., • Skilled in partnering with centralized global teams with diverse priorities and objectives., • Strong communication and presentation skills capable of addressing both analysis and strategy at the executive level., • Willingness to take initiative and solve new business challenges in support of the broader team., • Effective interpersonal skills and ability to work in a multi-stakeholder international matrix environment. Additional Information : Salary Range: At the time of this posting the estimated salary pay range is from $160k USD to $180k USD. This range varies depending on the market location. Individual pay within this range will be determined based on factors such as job-specific skills relevant experience education and training. Please note that the mentioned pay range represents the base pay only and does not include our competitive bonus program and benefits package. PHYSICAL DEMANDS & WORKING ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to travel talk and hear. The employee is frequently required to sit stand and walk. The employee must occasionally kneel stoop crouch twist and lift to 30 pounds with or without accommodations. Specific vision abilities required by this job include close vision color vision and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate but can involve exposure to varying noise levels ranging from moderate to loud as well as flashes of light. Remote Work : No Employment Type : Full-time Key Skills Employee Evaluation,Continuous Improvement,FDA Regulations,Management Experience,Process Improvement,Profit & Loss,Operations Management,Project Management,Strategic Planning,Leadership Experience,P&L Management,Supervising Experience Experience: years Vacancy: 1