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  • Technical Support Analyst
    Technical Support Analyst
    hace 16 horas
    $17–$38 por hora
    Jornada completa
    Teaneck

    we've unified the company's demand-side offering, bringing together the largest on-site search intent dataset outside of walled gardens, direct SDK integrations with top apps, alongside data partnerships with 3M+ websites and LLMs. Our technology captures both what consumers do and why they do it, delivering high-fidelity audiences, insights, and activation across premium omnichannel inventory. We are looking for a Technical Support Analyst to provide technical support for our internal advertising application systems with a primary focus on supporting the operations of our revenue-generating applications. This mid-level contract role will work closely with internal customers including Operations (Production and Client Service), Product, Quality Assurance, and Application Development teams on systems support, application monitoring, and cloud infrastructure management across AWS, GCP, and Kubernetes environments. This position is a contract role and can work remotely anywhere in the US or outside of the US. They should be willing and open to collaborate with our US based engineering team during their business hours. Responsibilities include • Provide operational support for primary revenue-generating applications, participating proactively in incident resolution, • Respond to support tickets and user inquiries with timely, effective solutions, • Monitor system performance and proactively identify potential issues with applications and infrastructure, • Document technical procedures, troubleshooting steps, and knowledge base articles, • Create and maintain end user documentation for internal applications, • Collaborate with platform engineering team on incident response and system improvements, • 3-5 years of experience in technical support role, • Strong troubleshooting and problem-solving skills, • Excellent communication skills with ability to explain technical concepts to non-technical users, • Strong technical writing skills with experience creating user documentation, • Familiarity with ticketing systems and ITSM processes, • Experience with advertising technology platforms, • Experience with cloud platforms (AWS and/or GCP), • Understanding of identity and access management (IAM) concepts, • Experience creating and managing user accounts and permissions, • Experience with container technologies (Kubernetes, Docker)

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  • Data Entry Associate
    Data Entry Associate
    hace 1 mes
    $40–$80 por hora
    Jornada parcial
    New York

    Seeking a highly detail-oriented and dependable professional to join our remote team as a Data Entry Associate. This crucial role involves accurately entering, updating, and maintaining information within our databases and systems, ensuring strict confidentiality, efficiency, and precision. Key Responsibilities: • Enter and update data from various sources into company systems with a high degree of accuracy., • Verify data for completeness and proactively correct any errors or inconsistencies., • Maintain strict confidentiality regarding sensitive company and employee information., • Prepare, organize, and prioritize source documents for efficient data entry., • Communicate effectively with team members to clarify information and resolve discrepancies., • Perform essential administrative support tasks, including scanning, filing, and responding to data-related requests., • Ensure all electronic records are current, well-organized, and easily retrievable. Qualifications: • High school diploma or equivalent is required., • Previous experience in data entry or administration is a plus, but not mandatory., • Proficient typing skills and strong computer literacy, including familiarity with spreadsheet and word processing software (e.g., MS Excel, Word)., • Demonstrated strong attention to detail and excellent organizational skills., • Ability to manage confidential information responsibly and with integrity., • Good communication skills and a collaborative approach to teamwork.

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