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Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us. Group/Division The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts. Job Description/Preferred Qualifications We are seeking a motivated Technical Support Engineer (TSE) to join our team. TSE's are responsible for resolving complex technical issues that go beyond the scope of first-line product support. This role involves both remote troubleshooting and on-site support at customer locations, requiring deep system knowledge and sound judgment in applying broadly defined practices and policies. Key Responsibilities: * Independently resolve advanced system-level issues in mechanical, electrical, and electrochemistry domains. * Detail system problems and coordinate with the service organization to drive resolution. * Collaborate with Applications and Engineering teams to determine optimal solutions. * Host and driveService Alert Meetings (SAM)to address critical service issues. * Document technical findings and problem-solving processes in8D formatpostmortem reports. * SupportContinuous Improvement Projects (CIP)and contribute to procedural enhancements. * Develop and refineBest Known Methods (BKMs)and training materials. * Act as a technical liaison fornew product developmentinitiatives. * Assist withsystem installations and upgrades, ensuring smooth deployment and integration. * The position requires 20-30% travel domestically and internationally Minimum Qualifications * 5 years of related experience with a Bachelors degree; or 3 years experience with a Master's degree; or PHD without work experience; or equivalent experience Base Pay Range: $41.69 - $70.87 Per Hour Primary Location: USA-NJ-Totowa-KLA KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave. Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process. KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at___ or at +1-408-352-2808 to request accommodation. Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched ___ for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to ___ to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.

Job Description ELLKAY started out providing connectivity solutions to laboratories and within a few years, grew to also provide data management solutions to ambulatory organizations. ELLKAY is now a trusted data management partner in five healthcare segments. ELLKAY’s solutions continue to serve laboratories and ambulatory practices and have expanded to empower hospitals and health systems, healthcare IT vendors, ambulatory practices, health plans, and other healthcare organizations with cutting-edge technologies and solutions that drive their growth and interoperability strategies. Today, ELLKAY remains true to our core values, building strong partner relationships and offering unparalleled service and support while providing innovative, scalable solutions to the challenges our customers face in today’s data-rich world. ELLKAY's experience, customer-focused approach, and reputation for innovation, speed, and accuracy differentiate ELLKAY as a premier partner for your interoperability needs and data management strategy. Job Description: This role leads the strategy and execution of ELLKAY’s Oasis (Healthcare Data Archive) products. The focus is on helping healthcare organizations modernize safely by decommissioning legacy systems while retaining secure, reliable access to historical clinical, financial, and operational data. This role positions the Archive as a trusted foundation for interoperability, analytics, and future artificial intelligence use cases, supporting continuity of care, compliance, and operational efficiency. Essential Duties & Responsibilities: BASE (first 6–12 months): Drive scale, automation, adoption across our Archive suite. GROWTH (year 1+): Expand the Archive into broader use cases and customer segments, including cloud-native capabilities and AI applications. FUTURE (long-term): Position the Archive as the durable data foundation for AI and the core platform from which ELLKAY will develop and operate a range of data assets. • Define product strategy for legacy system decommissioning, including data extraction, migration, translation, and long-term archival access., • Own requirements for extracting data from legacy electronic medical record systems such as Epic, Oracle Health, and MEDITECH, including both structured and unstructured content., • Guide development of migration tooling that supports discrete data delivery for import into new electronic health record systems, while also supporting full historical archiving., • Establish standards for data translation and normalization so legacy data is usable across clinical, financial, reporting, and compliance workflows., • Demonstrate and manage the cost-cutting benefits of operating Oasis for the products install base., • Align with sales and marketing on messaging, launches, and enablement., • Review outcomes regularly and adjust priorities based on results., • Introduce automation to reduce manual activities, including automated analysis of extracted data and notifications., • Establish clear cloud-native product architecture decisions for observability, data pipelines, and artificial intelligence readiness., • Lead packaging, pricing, and implementation playbooks so sales and delivery can execute consistently., • P&L responsibilities including top-line and contribution margin targets., • Scale and simplify delivery by standardizing workflows and configurations, integrating the Archive with connectivity and network capabilities, driving adoption across hospitals, ambulatory practices, laboratories, payers, and partners, and expanding coverage into additional domains including enterprise resource planning, human resources, claims, and specialty areas., • Health IT product management., • Archive and data platform design, including search, access control, auditing, and compliance., • Cloud-based delivery models, observability, and data pipelines., • Collaboration on launches, pricing, and packaging., • EMR and other clinical data structures and underlying technologies. Experience, • 7-10 years of experience in product management, • Healthcare data workflows such as record access, compliance retrieval, and legacy system retirement., • Leading cross-functional teams across engineering, delivery, support, sales, and marketing., • Large-scale data migration or conversion programs.Exposure, • Healthcare technology and software-as-a-service platforms., • Modern data automation and artificial intelligence techniques applied to search and data quality., • Real world AI experience including model design, RAG tuning, and operationalizing AI products. How to Stand Out, • Prior product leadership experience within a health system, payer, or healthcare technology vendor., • A track record of delivering products that produce measurable operational and financial results., • A clear point of view on where healthcare data management is heading and how to win., • Ability to translate regulatory and risk requirements into practical product decisions., • Comfort using strategic frameworks to differentiate products in competitive markets. ELLKAY offers a comprehensive and competitive benefit package that starts day one! Including: • Medical, Dental, and Vision benefits, • Employer-paid Life and LTD, • 401k w/ matching – once eligibility is met, • Work/life balance, • Paid Volunteer Program, • Flexible working hours, • Generous FTO, • Remote work options, • Employee Discounts, • Working with talented, collaborative, and friendly people who love what they do, • Professional growth within, • Innovation environment At ELLKAY, we are committed to operating as a hybrid workplace, offering employees flexibility in how they structure their time between in-office and remote work. We recognize the significance of fostering connections, collaboration, and creativity within our office culture and its positive impact on our business. Our philosophy of operating as a hybrid workplace underscores our dedication to enabling employees to tailor work-life balance to their individual preferences. For those who do not live within 40 miles of one of our offices, we are open to considering remote work for candidates whose skills and experience strongly align with the role. While we prioritize a hybrid work environment for most roles, we understand the importance of flexibility and are open to remote work for specific positions and specialized skill sets. For more information on our company, visit . ELLKAY LLC is a Smoke-Free Workplace. ELLKAY, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Comfort participating in remote, market research studies. We're currently looking for individuals across the country to take part in remote paid market research, including online focus groups, product trials, and consumer studies. Most research studies are conducted remotely from home, though some m

We're currently looking for individuals across the country to take part in remote paid research, including remote focus groups, product trials, and consumer studies. Most research studies are conducted remotely at home, though some may be in-person. Comfort participating in remote, part-time studies

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