Provider Patient Concierge Rep
1 month ago
Albany
Job Description Responsibilities Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Provider Patient Concierge Representative you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. You Will: • Ability to offer concierge level service to pre-selected patients (cancer patients, claustrophobic, children, disabled, elderly, nervous, etc.), • Provide exceptional level of customer service to select physician offices including targeted IPA contracted providers, as well as provider offices interested in receiving additional and high-level customer service/support., • Assisting with designated direct site scheduling and prior authorizations for advanced imaging studies., • Provides Special Handling, VIP and support to Medical Groups/IPA providers and their staff with scheduling, stat request, medical records, reports, etc., • Marketing Concierge, • Provide Sales field calls to referring physicians, • Responsible for working with Sales/Marketing/Communications team at Health fairs, forums, group informational talks, etc., • Provide set up and assistance with Physician Portal, • Assist Marketing Director in customer service trainings, customer service follow ups, constant in-house trainings, for the region, as well as other in-house events, • Provide educational information and assisting in campaign roll-outs to selected providers and patients, • Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations., • You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues., • You have a structured work-approach, understand complex problems and you are able to prioritize work in a fast-paced environment. To Ensure Success in This Role, You Must Have: • Ability to travel up to 50% during work week., • 2 years in Medical, hospitality, Marketing/Public Relations industry preferred, • Excellent customer service skills, • At least 2 years experience in training and presenting information to groups/individuals, • Strong organizational skills, • Comprehensive Medical, Dental and Vision coverages., • Health Savings Accounts with employer funding., • Wellness dollars, • 401(k) Employer Match, • Free services at any of our imaging centers for you and your immediate family.