Inside Sales Rep - Power Systems
21 hours ago
City of Industry
Job Description SUMMARY The Inside Sales Rep. will be responsible for selling Caterpillar Parts, Service and Insurance Product Sales to drive the enhancement of customer service satisfaction, maintain & build our customer base, provide professional service standards for business follow up, acquire subsequent service lead generation, & provide timely quotations to leverage increased financial success. RESPONSIBILITIES -Working directly with service supervisors, technicians, and Coordinators for the purpose of identifying turn around timeline requirements, leveraging additional up sell opportunities, driving the sale, & scheduling of repairs & pm’s; while promoting customer satisfaction through a highly informed customer to create future loyalty. -Review all written reports & photographic documentation to ensure a solid quotation. You will employ methods such as; expert quote assistance, job walks, delegation of quoting a specific scope of work through an internal or external vendor in order to provide a fully documented parts list & service execution plan prior scheduled event. -Provide influence to customer for all service technician recommendations reported by a Technicians, managing representative, or as a result of being reported under a CSA inspection or service event. -Promote up sell opportunities for Advanced Electrical Services (Engineering Services) bundled into CSA’s contracts -Solicits opportunities for private or government bid packages -Identify & pursue additional business opportunities by creating new or utilizing existing exception reports such as; new customer account number report, inactive CSA’s, expiring ESC’s, expiring factory warranty, PIP & Safety letter completion report, DBS equipment population list, IMACS new product sales list. -Investigate/resolve customer service issues communicated by the customer when assigned by management. -Interface as service liaison between customers, service technicians, supervisors, & sales representatives to culminate a team effort. -Work with technical quoter(s), management, & expert company resources to ensure quotes are accurate in materials, labor, and support requirements as requested for assured profitability and customer satisfaction. -Develop and maintain a close positive working relationships, open communication, & personal accountability with all associates; to include, sales, service, parts, engineering, vendors, and all support departments. -Maintain & strive to enhance your professional knowledge of new products, parts, & services, through personal engagement within manager assigned training lessons or individually selected courses performed online under the factory sponsored Dealer Performance Center (DPC). QUALIFICATIONS Two (2) years related experience and training, or equivalent combination of education and experience. Individual possess background knowledge of the Caterpillar and or competitor product lines within the commercial engine market. Position requires the ability to learn & perform Caterpillar dealer business operations within the Dealer Business System (DBS), TMI, Caterpillar (CWS), Saleslink, & IMACS. Soft skills proficiency within: Word, Access, Excel, PowerPoint, Adobe, and Internet applications. Maintain the ability to manage, organize, plan, and delegate specific courses of action through until completion to achieve assigned objectives and business unit mandates. Individual demonstrates well-written and verbal communication skills, has a high school diploma or equivalent as required. Candidate should possess management deemed comparable business experience, technical trade certification, or a professional degree would be a plus. One must maintain a valid California driver’s license in good standing. Need a self-starter with strong communication, organization, customer service, & PC soft skills. Company DescriptionOur history began in 1919 when Quinn Company supplied the Killifer Disc and Holt Tractor to the Fresno area farmers in their quest to develop the great San Joaquin Valley into the worlds richest agricultural region. In 1925, when Holt and Best Tractor Company merged to form Caterpillar Tractor Co. (now Caterpillar Inc.), Quinn became its dealer in the Fresno and Madera County area. Since then, we have expanded through acquisitions and grown along with the economy of California. Now in our fourth generation of family ownership, our operations span fifteen counties throughout central and southern California, including Arizona. Quinn now has 25 locations from Salinas to Foothill Ranch with more than 1600 employees to serve our customers. We are proud of the success we have built with the help of our customers, our employees and Caterpillar. history began in 1919 when Quinn Company supplied the Killifer Disc and Holt Tractor to the Fresno area farmers in their quest to develop the great San Joaquin Valley into the worlds richest agricultural region. In 1925, when Holt and Best Tractor Company merged to form Caterpillar Tractor Co. (now Caterpillar Inc.), Quinn became its dealer in the Fresno and Madera County area. Since then, we have expanded through acquisitions and grown along with the economy of California.\r\n\r\nNow in our fourth generation of family ownership, our operations span fifteen counties throughout central and southern California, including Arizona. Quinn now has 25 locations from Salinas to Foothill Ranch with more than 1600 employees to serve our customers.\r\n \r\nWe are proud of the success we have built with the help of our customers, our employees and Caterpillar.\r\n\r\n