Customer Service Rep (04595)
9 days ago
Point Pleasant Beach
Job DescriptionJob Description We are seeking an enthusiastic and customer-focused Customer Service Representative to join our dynamic team in Point Pleasant, NJ. As a vital member of our organization, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring their satisfaction with our products and services. • Answer incoming customer inquiries via phone in a prompt and professional manner, • Address customer concerns and complaints with empathy and patience, striving for first-contact resolution, • Provide accurate and detailed information about our products, services, and company policies, • Process orders and exchanges efficiently and accurately, • Identify and escalate complex issues to appropriate departments when necessary, • Collaborate with team members to continuously improve customer service processes, • Stay up-to-date on product knowledge and company policies, • Meet or exceed customer satisfaction and performance metrics, • Participate in ongoing training and development programs to enhance customer service skillsQualifications, • Excellent verbal and written communication skills, with the ability to articulate information clearly and concisely, • Strong problem-solving abilities and keen attention to detail, • Active listening skills and the patience to handle customer concerns with empathy, • Proficiency in customer service software and basic computer skills, • Ability to multitask and manage time effectively in a fast-paced environment, • Previous customer service experience preferred, • Flexibility to work various shifts, including weekends and holidays, as needed, • Strong organizational skills and the ability to prioritize tasks efficiently, • Enthusiasm for delivering exceptional customer experiences and building positive relationships, • Ability to remain calm and professional under pressure, • Basic math skills for processing transactions and handling account-related inquiries Additional Information All your information will be kept confidential according to EEO guidelines.