Part Time Customer Service Rep
4 days ago
Clifton Park
Job DescriptionDescription: This Part Time Customer Service Representative position will assist inbound callers with program inquiries and website utilization. Reliability and flexibility are both crucial for this role. Full training is provided! Regular Weekly Shifts: • Saturdays from 3:00pm to 8pm/close, • Sundays from 10:30am to 3:30pm, • Additional shifts may become available during the week as business needs arise, • Answer inbound calls and emails from system users, • Perform outbound calling to program participants for proactive assistance, • Provide user support with the goal of first-call resolution, drawing from training and assistive scripts, • Entering ticket information into a database, including issue/action/resolution, • Strong proficiency with computers, • Excellent customer service skills, • Excellent verbal communication skills, • Efficient, strong & professional written communication skills, • Work well independently and as part of a team, • Organized and detail oriented, • Strong ability to utilize resource documentation to provide inquiry resolutions, • High School Diploma or equivalent, • Clear/fluent English speaker with a positive demeanor, • Must be able to meet quality and customer experience expectations, • Ability to successfully complete training by meeting expectations for assessments, knowledge checks and applying content, • Must be reliable & flexible, • Must have a quiet, distraction-free work environment, • Sick Time, • All offers of employment for this and all positions at DiRAD Technologies are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates., • DiRAD participates in E-Verify and will provide the federal government with your Form I-9 information to confirm you are authorized to work in the U.S., • We are an equal opportunity employer. We do not discriminate based on race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, gender identity, or any other protected class.