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  • DOOR TO DOOR CUSTOMER SERVICE AGENT
    DOOR TO DOOR CUSTOMER SERVICE AGENT
    4 days ago
    Full-time
    Union City

    Position Summary We are seeking an outgoing and reliable Door-to-Door Customer Service Representative to engage with residents, provide information about our services, and deliver a positive customer experience. This role focuses on communication, relationship-building, and service education rather than hard selling. Key Responsibilities Visit assigned neighborhoods to speak with residents in a professional and respectful manner Explain company services, programs, or updates clearly and accurately Answer customer questions and address basic concerns Collect customer feedback and relay information to the team Distribute flyers, brochures, or service information as needed Maintain accurate records of daily interactions and visits Represent the company positively and professionally at all times Follow company guidelines, safety protocols, and local regulations Qualifications Strong communication and interpersonal skills Friendly, confident, and customer-focused personality Ability to work independently and manage time effectively Comfortable walking and standing for extended periods Previous customer service or field experience preferred but not required Reliable transportation preferred (if applicable) Professional appearance and respectful approach Schedule & Compensation Flexible schedule (daytime, evenings, or weekends depending on assignment) Compensation based on experience; may include hourly pay, bonuses, or incentives

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  • Care Manager
    Care Manager
    2 months ago
    $30 hourly
    Full-time
    Bedford-Stuyvesant, Brooklyn

    Job description: Position Overview: Bi-Lingual (Spanish) Care Manager Location: New York City (must reside within the 5 boroughs) Employment Type: Full-time Seeking an experienced, compassionate, detail-oriented Bilingual Case Manager to join our team. Our mission is to support individuals, and families by connecting them with the services and resources they need to thrive. Case Management: You will provide care coordination and support to individuals and families, ensuring their needs are met through individualized service plans. You will work closely with community providers, schools, and healthcare professionals to build a strong support network. Responsibilities include: • Conduct intake assessments and develop individualized care plans, • Provide ongoing case management, advocacy, and support to families, • Coordinate services across medical, behavioral, educational, and social domains, • Monitor progress and adjust care plans as needed, • Maintain accurate, timely documentation and reports, • Participate in regular supervision and team meetings Requirements: • Must be Bilingual in Spanish and English*, • Must reside within the New York City area, • Bachelor’s degree in Social Work, Psychology, Human Services, or related field (Master’s preferred but NOT required), • Minimum 2 years of experience in case management, care coordination, or related field, • Strong communication, organizational, and problem-solving skills Preferred Qualifications: • Experience working with children, youth, or families in social service, behavioral health, or healthcare settings Compensation: $30 per hour

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  • Customer Service Manager
    Customer Service Manager
    2 months ago
    Full-time
    Union City

    As the Customer Service Specialist, you will take on a dual-position role that combines administrative support with customer service responsibilities. In this role, you will be responsible for delivering excellent customer service both over the phone and in person while maintaining a positive attitude and demonstrating a strong work ethic. This dual position requires a self-motivated individual who is eager to take on additional responsibilities, capable of managing multiple duties effectively, and able to support staff across various tasks with professionalism and efficiency. We are currently seeking qualified candidates for this position. Please note that, at this time, we are only considering applications from local candidates. Relocation assistance is not available for this role. Candidates must reside within a commutable distance to Union City New Jersey to be eligible for consideration. Thank you for your understanding, and we look forward to reviewing applications from talented individuals in our local area. I'm interested! What will I get to do in this position? Serve as the first point of contact for customers via phone, email, and in-person. Resolve customer inquiries and complaints promptly and professionally. Maintain customer accounts, update records, and process orders or returns. Collaborate with internal departments to address customer needs and ensure satisfaction. Prepare correspondence, reports, and other documents as needed. Maintain organized filing systems (physical and electronic). Support team members with ads administrative tasks Work week will be Monday - Friday and some weekends if asked Requirements Encore will only onboard those authorized to work in the United States, pass background check ,drug test Compensation will be discussed during interview

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