General Manager
hace 2 días
New York
Overview: The Store Manager blends business acumen and operational knowledge to drive business results and deliver a stellar guest experience while building a high-performing team. Responsibilities: • Achieves overall sales, KPI and profit goals of his/ her assigned location., • Manages the complete operations of the store as an on-the-floor leader. Performs all functions and ensures employees are effective at executing corporate initiatives in a timely, efficient and resource-wise manner. Delegates tasks appropriately and holds team accountable., • Models and ensures all company policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained and consistently followed. Ensure compliance to all state and local regulations. Maintains a comfortable, responsible and safe environment., • Analyzes and measures retail business trends. Seeks opportunities and implements plans to increase topline retail sales and profitability through product education, events, and outside partnerships., • Full P&L responsibility. Monitors all expenses and costs within the store to achieve positive store contribution and be in line with the set budget objectives., • Manages inventory, controls shrink and retail supply expenses., • Recruit, train and lead a team of top performing associates. Challenges and inspires others to achieve and execute sales driving initiatives., • Monitors and manages store staffing levels, proactively and according to the needs of the business., • Maintains an active performance development process. Provides coaching in the moment and performance feedback to employees. Conducts formal performance reviews consulting with HR., • Acts as an ambassador for the brand within his/her market. Responsible for the location’s external relations within the competitive environment. Active participant in local networking, marketing, events and activities., • Maintains visual standards to support the brand image., • Demonstrates an energetic, persistent and professional demeanor at all times. Other duties as assigned by the Market Manager. Qualifications: • Three plus years of retail or hospitality management experience. Bachelor’s Degree preferred., • Deep knowledge of retail and/or hospitality business, • Ability to work a flexible schedule (night, weekends, holidays), • Previous experience with successfully coaching and developing others is required. Exceptional interpersonal skills, • Superb oral and written English communication skills (Proficient with Word, Excel, and Outlook), • Hands on team player with a strong work-ethic, • Ability to travel, as required (less than 10%), • Ambitious self-starter, adept at leading through others to consistently deliver superior results., • A track record of motivating and inspiring a team of individuals to meet challenging standards., • Desire to develop oneself and others. Seeks and delivers constructive feedback. Work Environment/Conditions: While performing the duties of this job, the employee is regularly exposed to smoke or airborne particles. The employee is occasionally exposed to wet and/ or humid conditions. The noise level in the work environment is usually moderate. Physical Demands: While performing the duties of this job, the employee is regularly required to stand; walk; use hands, reach with hands and arms. The employee frequently is required to climb or balance and stoop, kneel or sit; the employee must frequently lift and/ or move up to 25 pounds.