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  • Shift Leader
    Shift Leader
    1 day ago
    $18.5–$24 hourly
    Full-time
    New Hyde Park

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. We are looking for experienced, passion ate Shift Leaders to grow with us! At NAYA, your development is our priority --- we train, mentor, and promote from within because we believe our people are the heart of our success. If you're a natural leader who loves great food, thrives in a team environment, and is excited to build your future with a brand on the rise, we want to meet you! If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. Reports to: General Manager You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • More on the way! At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. How You'll Impact The Shift Leader is responsible for leading the team members in running an efficient operation, providing excellent customer service, assisting with day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment. What You'll Do Operational Excellence • Ensure store profitability by driving sales, controlling labor, and managing cost of goods., • Oversee preparation and service of all food and beverage items, ensuring they meet NAYA's recipes, portioning, and quality standards., • manage Daily shift schedules to ensure the proper clock in/out times and adjust schedules where appropriate based on the sales volumes., • Conduct ordering, monthly inventory, and control stock levels for food, equipment, and supplies., • Review and manage daily time punches to address any time clock issues., • Control cash and receipts through adherence to cash handling and reconciliation procedures., • Complete and submit administrative tasks promptly, including guest incidents, workers comp claims, manager checklists, cashier/deposit trackers and communication logs Leadership Team Development • Hire, train, coach, and evaluate team members in conjunction with the General Manager., • Lead by example with a guest-first mindset, fostering a positive and productive environment., • Conduct pre-shift meetings to communicate expectations, share guest feedback, and celebrate team successes., • Ensure staff compliance with labor laws, including FWW guidelines, and manage meal breaks., • Resolve conflicts and escalate issues as needed to the General Manager, • Model and uphold HR policies, ensuring team members have access to available resources., • Develop team members by training successors and delegating responsibilities. Guest Relations Community Engagement • Actively engage with guests, building relationships and addressing complaints with a solutions-focused approach., • Reacts to and assists with recovery actions or rewards to negative/positive online reviews to maintain NAYA's community reputation, • Promote NAYA's catering services and assist in taking orders as needed ., • Can execute all catering and third party orders with ease, understanding the importance of on time delivery., • Make eye contact, greet guests warmly, and ensure the team upholds these standards. Financial Administrative Responsibilities • Utilize financial reporting tools to monitor and manage sales, labor, and other key metrics., • Perform cash counting, banking/deposit tasks, and manage discounts and promotions., • Handle guest incidents and worker's compensation reports when necessary. Additional Skills Abilities • Has mastered kitchen operations, COGS and labor management, line service and throughput, • Handle delivery issues and third-party dispatches promptly and efficiently., • Ensure the store is opened and closed following NAYA's opening and closing procedures., • Serve as a strong role model, earning team respect and providing coaching as needed. Who You Are • 2+ years of related leadership experience at a similar caliber concept, • Strong written and verbal communication skills. Must be proficient in English (spoken and written) to perform essential job duties., • Adaptable in a fast-paced and challenging work environment, • Takes and gives direction well and is able to perform the essential job functions under pressure while maintaining professionalism, • Communicates information effectively and efficiently and approaches their work with a sense of ownership and works with a sense of urgency, • Exhibits strong time management and organizational skills, • Demonstrates positive leadership characteristics that inspires team members to meet and exceed standards, • Ability to utilize traditional software programs such as Gmail, Microsoft Office and any additional systems as needed, • Ability to access and accurately input information using a moderately complex computer system, • Able to work nights, weekends and holidays, and variable schedule, per the needs of the business, • Able to lift at least 50 pounds on a regular basis and bend, stoop, stand and perform extensive walking for 8-10 hours a day

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  • Program Coordinator
    Program Coordinator
    2 months ago
    $25–$30 hourly
    Part-time
    Rockaway Park, Queens

    Job Description: Reporting to the Director of Programs, the Program Coordinator runs the day-to-day operations of The Rockaway Hotel and Ocean Park Apartments program sites. They ensure swim lessons run smoothly, staff are supported, meals are provided and participants have a safe, positive, and engaging experience. The Program Coordinator is responsible for all registration of participants, liability waivers, swimming gear, scheduling, communication between the facility and the organization as well as participants and staff. The Program Coordinator supervises Swim Instructors, Coaches, Field Staff, Seasonal Staff, etc. The Program Coordinator helps to track data, survey completion and reporting post programs. Paid staff training will take place at the end of June for 8 hours (Date & Location TBD). 📅 Regular Weekly Schedule: 📅 • The Rockaway Hotel: Tuesdays, Wednesdays, Thursdays from 7:15 am to 9:45 am., • Ocean Park Apartments: Tuesdays and Wednesdays from 10:45 am to 1:15 pm Note: Some weekly remote admin hours are also required. Key Responsibilities: • Manage daily site operations and schedules, • Support Swim Instructors, Coaches and Field Staff during program delivery, • Communicate with participants, and providers, • Track attendance, participation, and engagement, • Manage on-site materials, equipment, and space setup, • Ensure safety protocols and program standards are followed, • Serve as the primary on-site point of contact Minimum Requirements: • Must be legally allowed to work in the state of New York, • Must pass a certified background check Additional Preferences: • Strong communication and leadership skills, • Comfortable managing groups of people, • Experience in youth programs, education, or aquatics preferred, • Organized, dependable, and calm under pressure What We Provide: • A safe, inclusive, and mission-driven work environment, • Staff training and uniforms If you believe in our mission and think you could contribute, we encourage you to apply — even if your experience doesn’t align perfectly with this job description. All applicants must apply via our website's application form.

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