Director, Clinician Workforce Strategy & Capacity Mgmt. (Remote)
25 days ago
Dallas
Job Description Who We Are Access TeleCare is redefining how hospitals and health systems deliver Neurology care—closing access gaps, improving patient outcomes, and supporting overburdened clinical teams through best-in-class telemedicine solutions. As the nation’s largest provider of telemedicine technology and acute clinical services, our Telemed IQ platform enables life-saving care across behavioral health, psychiatry, and beyond. We are proud to be the first acute telemedicine provider to earn and continuously maintain The Joint Commission’s Gold Seal of Approval. We love what we do and if you want to know more about our vision, mission and values go to accesstelecare.com to check us out The Opportunity The Director, Clinician Workforce Strategy and Capacity Management is a key member of the clinical operations team, responsible for forecasting capacity needs, managing service levels and leveraging technology to eliminate scheduling gaps while protecting margin and reliability. The Director manages a team of schedulers, providing the necessary leadership and direction to transform manual workflows into a centralized, efficient structure that balances clinical supply with patient demand across a multi-state telehealth platforms. What You’ll Do • Provide leadership and direction to the scheduling team, • Build and run the workforce/capacity model across states, programs, and care settings, • Translate demand signals into actionable staffing plans and scheduling strategies, • Define and manage trade-offs across coverage, cost, service levels, and clinician experience, • Partner with business and clinical leaders to establish a clear operating cadence for capacity decisions, • Lead the scheduling operating rhythm, including Tier 2 support for disruptions (call-offs, coverage gaps, service changes), • Own core models and reporting for productivity, utilization, scheduled hours, coverage gaps, and service levels, • Develop scenario models in Excel to guide staffing and operational decisions (capacity, COGS, margin impact), • Interpret and use Tableau dashboards to spot trends, diagnose performance variance, and drive action, • Drive continuous improvement in schedule build processes and scheduling quality, • Support go-lives and expansions with timeline ownership and coverage readiness, • Surface insights clearly to senior stakeholders—what’s happening, why, what we’re doing, and expected impact, • Serve as the connector across Operations, Analytics, Clinical Support, Service Excellence, Credentialing/Privileging, and Finance, • Communicate proactively when risks emerge; bring solutions, not noise, • Ensure workforce decisions align to financial targets (including Cost of Goods Sold (COGS) and contribution margin), • Establish KPIs, accountability, and a practical operating system that scales, • Improve tools/processes to support daily operations, with a focus on physician scheduling excellence, • Provides direct supervision of staff, including assignment of work tasks, coaching and general performance management, • Coaches, develops and mentors direct reports with an emphasis on building career paths for professional growth, • Administers progressive discipline, including corrective action, when necessary, to ensure high levels of job performance and compliance with company policy Conducts formal performance appraisals for all direct reports and develops action plans for continued development and performance improvement, • Manages payroll activities for direct reports to include timekeeping, approval for time off requests, and other administrative functions, • Bachelor’s degree in business administration, Healthcare Administration, or a related field, • At least 7 years of relevant work experience in workforce/capacity analytics, operations strategy, workforce management, or a related analytical management role, • Advanced Excel skills (modeling, scenarios, data structuring; you can “live in spreadsheets”), • Ability to interpret Tableau dashboards and use BI outputs to drive decisions, • Proficiency with Sales Force, Microsoft Office and scheduling software, • Demonstrated ability to manage multiple priorities without getting overwhelmed—strong judgment and ruthless prioritization, • Strong financial analysis and modeling skills, with the ability to effectively communicate insights, • Deep understanding of scheduling efficiency drivers and the ability to present data-driven recommendations, • Excellent facilitation, collaboration, and influencing skills, with a proven track record of successful cross-functional engagement, • Exceptional organizational skills, with the ability to manage multiple tasks and prioritize effectively., • Strong interpersonal and presentation skills, with the ability to communicate clearly at all levels of the organization, • Proactive and self-starter; approaches responsibilities with a thoughtful and appropriate sense of urgency - operates with a sense of responsiveness to the business and for the business and accustomed to working in a lean, dynamic organization where everyone roles their sleeves up, • Strong project management skills, while understanding the nuances of the organization (being organizationally aware)., • Tolerance for ambiguity and ability to cut through to the core of an issue, • Comfortable with change with the ability to pivot to meet the needs of the company, • Ability thrives in a high growth, fast-paced organization and remote based environment, • Must be able to remain in a stationary position 50% of the time, • Fully remote work environment, • Comprehensive benefits — health, dental, vision, life, and 401(k), • Flexible vacation and wellness days — we value performance and balance, • Culture of ownership, transparency, and results — where the best ideas rise, • Directly impact patient access to neurology care nationwide, • Lead growth for one of the most critical and rapidly expanding areas in healthcare, • Partner with health systems to address workforce shortages and rising demand If you are passionate about expanding access to care and you’re ready to take full ownership of a business-critical operation, we want to talk to you! Access TeleCare, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, marital status, national origin, disability, protected veteran status, race, religion, sex, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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