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Job DescriptionPosition Overview We are seeking an experienced and driven Registered Nurse (RN) to serve as the Administrator of our Licensed Home Care Services Agency (LCHSA). This is a 6-month contractual leadership opportunity with strong potential to transition into a permanent role based on performance and organizational needs. The Administrator will provide strategic and operational leadership to ensure the delivery of high-quality, compliant, and patient-centered home care services throughout New York State. Key Responsibilities Operational Leadership * Oversee day-to-day operations of the LCHSA, ensuring compliance with all applicable New York State Department of Health (NYSDOH) regulations. * Provide hands-on operational oversight, ensuring services are delivered efficiently, safely, and in alignment with regulatory standards. * Develop, implement, and monitor policies and procedures to maintain regulatory compliance and operational excellence. * Ensure readiness for audits, surveys, and regulatory reviews. Team Oversight & Development * Supervise and support a multidisciplinary team including: * Registered Nurses * Patient Care Coordinators * Home Health Aides * Provide leadership, mentorship, and performance management. * Foster a collaborative, accountable, and patient-focused culture. Regulatory Compliance * Maintain thorough knowledge of New York State home care regulations governing LCHSAs. * Ensure compliance with NYSDOH standards and reporting requirements. * Oversee proper documentation, patient records, and quality assurance programs. Home Care Registry & Systems Management * Manage and ensure proper utilization of the New York State Home Care Registry. * Ensure accurate and timely verification of home health aide certifications and compliance. * Oversee electronic health record systems and operational reporting tools. Quality & Patient Care Oversight * Monitor quality assurance and performance improvement initiatives. * Ensure patient care plans are appropriately developed, implemented, and evaluated. * Address patient complaints, incidents, and corrective actions as necessary. Qualifications Required: * Active and unrestricted Registered Nurse (RN) license in New York State. * Minimum of 3–5 years of leadership experience in home care or a Licensed Home Care Services Agency (LCHSA). * Strong working knowledge of New York State home care regulations. * Hands-on experience using the New York State Home Care Registry. * Demonstrated operational management experience in a healthcare setting. * Strong leadership, organizational, and communication skills. Preferred: * Prior experience serving as an Administrator or Director in an LCHSA. * Experience preparing for and managing NYSDOH audits or surveys. * Background in quality assurance and performance improvement initiatives. What We Offer * Competitive contract compensation. * Opportunity for permanent placement after 6 months. * Leadership role within a growing organization. * Collaborative and mission-driven team environment. If you are a regulatory-savvy Registered Nurse with strong operational leadership experience in New York home care and are ready to make an immediate impact, we encourage you to apply. To Apply: Please submit your resume and a brief cover letter outlining your relevant experience and availability. Compensation- 120,000, to 135,000 annually Powered by JazzHR Compensation details: 125000-135000 PI26e7559fe9c4-25405-39828936

AdvantageCare Physicians (ACPNY) is a primary and specialty care practice serving half a million patients across the New York metropolitan area. With more than 30 medical offices across New York City's five boroughs and Long Island, ACPNY is continually expanding our practice and enhancing our services for communities throughout New York. As we grow, our employees grow with us. Summary of Position The Care Team Associate II serves as a member of the Care Team in the treatment and care of patients who assists providers with clinical services and administrative tasks to support population health guided best in class care. The position works under the supervision of the Practice Administrator and in collaboration with the Nurse Manager. The Care Team Associate II must understand basic medical terminology, demonstrate customer service excellence, have the ability to recognize data reflective of the patient's status and inform the RN/LPN of his/her observations. Principal Accountabilities • Warmly greets and engages in friendly conversation with Advantage Care Physicians (ACP) patients and guests. Works with office staff to effectively communicate approximate wait times and maintains timely communication to patient and guests. Monitors patient flow in waiting room and assesses patients' and guests' needs as they wait. Proactively resolves patient flow issues related to registration, check-in, and check-out processes. Assists patients in resolving patient service or clinical issues as needed., • Answers telephones in a professional manner utilizing excellent customer service skills exhibited by courtesy, cooperative spirit, and tact when interacting with employees, patients and visitors. Utilizes standard ACP greeting at all times when answering the telephone. Schedules patient appointments accurately in computer system. Verifies insurance coverage, as required. Takes the initiative to resolve all patient concerns and issues., • Checks-in patients and prepares and processes appropriate forms. Serves as a reference source regarding hours of operation, directions, transportation and general ACP policies. Performs a complete registration of patient's demographic and financial information using electronic systems as needed. Responsible for the integrity of the data. Scans documents into the electronic systems, as assigned., • Checks-out patients at the end of the visit, verifying that patients have all required documentation prior to leaving the medical facility. Thanks patients as they leave and solicits feedback about the quality of service and experience., • Takes complete and accurate IB messages from all individuals contacting the medical facility by telephone, including messages related to patient needs intended for providers and clinical staff. Delivers messages to the intended recipient in a timely manner. Escalates calls pursuant to the ACPNY call escalation policy. Checks email correspondence, electronic task lists, and other written communication regularly throughout the business day to enable timely knowledge of and response to written correspondence., • Collects cash from patients for charges and co-payments and provides patient receipts. Completes all necessary documents for all payments accrued. Matches cash collected to receipts at end of session. Performs accurate end of day reconciliations. Makes reminder and "no show" calls. Prints schedules and confirms appointments. Sends correspondence to patients' residences in order to remind, recall or reschedule appointments., • Coordinates internal and external referrals to specialists by coordinating and scheduling all appointments, providing appointment date and time reminders, providing directions to the specialist's office and copies of any pertinent medical records or tests needed for the specialty appointment. Coordinates additional tests as needed. Utilizes the EPIC preferred provider list and/or external provider list for the coordination of referrals. When requested, provide patients with a list of three external specialists to satisfy their request to research and select their own specialty provider., • Reviews the referral WQ daily to address any referrals which may have been ordered in a non-face to face encounter, such as an in-basket message and proceeds to arrange these referrals. Acts as a liaison between ACPNY and external specialists for outpatient procedures performed at other facilities, i.e. interventional, surgical or other. Provides data as necessary and conducts all necessary follow up. Acts as the key point of reference to communicate with patients on pre-and post-referral appointment matters., • Assists care teams with campaigns/initiatives such as the Influenza program and the Health outcome survey and closing gaps in care. Provides information to patients and assists them in getting the care they need. Under the direction of the Practice Administrator, conducts regular outreach to identified "at- risk patients" to reduce unnecessary ED visits and admissions., • Maintains effective communication with patients, families, peers and other members of the health care team., • Attends all meetings as directed by practice administrator/designee. Demonstrates flexibility in the acceptance and completion of work assignments. Effectively takes action without being told (e.g., takes initiative) within the scope of his/her responsibilities. Recognizes and performs duties which need to be performed although not directly assigned. May be assigned, on a temporary and short-term basis, to other medical offices based on ACP's staffing need., • Demonstrates proficiency with computer systems (e.g., electronic practice management/electronic health record) within 3 months of training as evidenced by the following metrics: patient registration quality, time to check in, cash draw closing, referral WQ management Completes all tasks on the electronic system required for the job function consistently, accurately, and in a timely manner. Demonstrates professionalism in attitude, dress, decorum, and interaction with patients, clients and co-workers. Adheres to the ACP's dress code., • Arrives on time for assigned shift and maintains a punctuality and attendance record consistent with ACPNY Time and Attendance policies. Respects patient confidentiality and withholding restrictive information. Demonstrates good judgment, discretion and ability to problem solve. Contributes to a cooperative, friendly and mutually supportive work environment: a "team" player., • Participates and supports the care team in direct patient care under the supervision of an RN/LPN Supervisor. Performs duties involving direct patient care as assigned by the RN/LPN Supervisor/MD within the framework of ACP policies and procedures. Identifies physical, behavioral, and emotional characteristics typical for the age group of the patient receiving care. Modifies approaches based on patient age-specific needs and responses to treatment., • Performs a variety of patient care functions based on age-specific needs using age-appropriate communication techniques. Patient care functions include but is not limited, to the following: physical examination preparation, personal history/medications/allergies recording in the EMR, vital signs, phlebotomy, heights, weights, finger sticks, electrocardiograms, head circumference measurements, vision and hearing screening, set up oxygen and suction, pulse oximetry, peak flow testing, Provide PHQ-9 (mental state questionnaire), urine dipstick (exclude interpretation), and urine pregnancy (exclude interpretation). Chaperones during patient examinations, as needed. Provides medication verification on recently hospitalized patients and ensures recent labs have been scanned. Notifies appropriate staff of patient's status. Documents pertinent patient care information in the electronic medical record., • Collects and accurately labels specimens. Prepares specimens and required paperwork for collection by affiliated laboratories. Retrieves lab, pathology and diagnostic data from the outside laboratories, collates for upcoming visits., • Ensures that all pertinent equipment is sterilized according to schedule based on the purpose for and use of the equipment. Notifies appropriate personnel regarding any malfunction in equipment. Keep examination rooms neat and clean. Restocks exam/treatment rooms and medical supply inventory on a daily basis., • Completes all necessary forms in an accurate and timely manner., • Assists with various medical procedures, as required, e.g., sigmoidoscopies, colposcopies, and biopsies consistent with the NY State Nursing Guide to Practice (NYSEDOP)., • Performs other job-related duties as required. Qualifications Education, Training, Licenses, Certifications • High School diploma or GED, • Associate degree preferred, • Certificate of completion from an accredited Medical Assistant Program required or eligibility to sit for the national certification exam and pass the exam within 18 months of hire Relevant Work Experience, Knowledge, Skills, and Abilities • Minimum 1 year experience as medical assistant in an ambulatory care setting, • Three years' experience as medical assistant in an ambulatory care setting preferred, • Experience and ability to navigate an EMR (Electronic Medical Record) Additional Information, • Requisition ID: 1000003055, • Hiring Range: $24.20 per hour

Job Description About the Role The Direct Support Professional (DSP) provides person centered support based on the individual’s needs, preferences and choices. DSPs perform a wide variety of tasks and activities based on the valued outcomes of each person they work with and reflecting the specific skills and abilities of each individual. DSPs encourage, guide and offer training to develop daily living skills, ensuring personal needs are met, promoting active engagement in community life and ensuring health and safety. DSPs create a positive and enriching program environment for all people supported. Direct Support Professionals are a vital member of each person’s support team. DSPs are expected to align their performance with the Code of Ethics and OPWDD DSP Competencies. What You’ll Do • Supports the person’s developmental needs, desires, preferences, and choices., • Provides support with the person’s goals as outlined by their Staff Action and Life Plan., • Escort people supported the community for both recreational purposes and with healthcare professionals as needed., • Assist with meal planning and preparation, • Provide the necessary level of supervision and support for a person’s needs (behavioral, medical developmental, emotional etc.), • Safely administer medication under the license of the RN as described in Administration of Medication Training (if applicable), • Be knowledgeable of all OPWDD, NYSJC, and organizational policies and adhere to them accordingly, • Ensures that the program environment is clean, safe and offers a positive-home like environment, • Complete all mandated OPWDD and Rising Ground Trainings, • Act as a mandated reporter in accordance with OPWDD, NYSJC, and Organizational Policies, • Notify program RN or appropriate administrator when a concern arises that may impact on the health or safety of the people supported., • Contemporaneously complete all documentation including, but not limited to monthly progress notes, daily billing, medical follow-up, clinical data or other communications as assigned, • Per-Diem status means that this position is not full time, and that the schedule is not guaranteed. However, there is an expectation that you will reliably report to all shifts that you agree to be assigned to. Additionally, while per-diems may opt to perform shifts at multiple programs, it is your responsibility to primarily report to your administrative supervisor first before accepting additional hours elsewhere., • Per-diems who are able, but voluntarily opt to not perform any hours for more than a 90-day period, will be considered to have voluntarily resigning their position, • High School Diploma/GED Required, • Must be able to work independently and self-directed., • Must be able to use technology (for completion of billing data and other assigned tasks), • Strong written and verbal communication skills., • Positive attitude toward the challenges faced by the people that we support., • Must be flexible with meeting the needs of the people they support., • Availability to meet the schedule of the position as assigned, with occasional flexibility Supervisory Responsibility No Work Environment: Field/Residential Position Type/Expected Hours of Work: Per-Diem status means that this position is not full-time, and that the schedule is not guaranteed. However, there is an expectation that you will reliably report to all shifts that you agree to be assigned to. Additionally, while per-diems may opt to perform shifts at multiple programs, it is your responsibility to primarily report to your administrative supervisor first before accepting additional hours elsewhere. Additional Requirements: • Authorized to work in the U.S. It is the policy of Rising Ground that the Agency wholly complies with equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.

Job Description About Rising Ground Founded as an orphanage in 1831, Rising Ground has been at the forefront of evolving community needs. Driven by the belief that each of us can thrive when life has hope and opportunity, Rising Ground provides caring support and proven paths to positive change, helping children, adults, and families rise above adversity, and each year, Rising Ground is a positive force in the lives of more than 72,000 individuals annually. We do this through 101 programs across 138 sites, throughout New York City and Westchester. Our strong belief and commitment to diversity is shown not just through our work with supported persons but is integral to the building of a strong staff that reflects the communities we serve. Rising Ground is headquartered in New York City. About the Role The Direct Support Professional (DSP) provides person centered support based on the individual’s needs, preferences and choices. DSPs perform a wide variety of tasks and activities based on the valued outcomes of each person they work with, and reflecting the specific skills and abilities of each individual. DSPs encourage, guide and offer training to develop daily living skills, ensuring personal needs are met, promoting active engagement in community life and ensuring health and safety. DSPs create a positive and enriching program environment for all persons supported. Direct Support Professionals are a vital member of each person’s support team. DSPs are expected to align their performance with the Code of Ethics and OPWDD DSP Competencies. What You’ll Do • Supports the person’s developmental needs, desires, preferences, and choices., • Provides support with the person’s goals as outlined by their Staff Action and Life Plan., • Escort people supported the community for both recreational purposes and with healthcare professionals as needed., • Operate agency vehicle to support programmatic needs, • Assist with meal planning and preparation, • Provide the necessary level of supervision and support for a person’s needs (behavioral, medical developmental, emotional etc.), • Safely administer medication under the license of the RN as described in Approved Medication Administration Personnel (AMAP) training (if applicable), • Be knowledgeable of all OPWDD, NYSJC, and organizational policies and adhere to them accordingly, • Ensures that the program environment is clean, safe and offers a positive home like environment, • Complete all mandated OPWDD and Rising Ground Trainings, • Act as a mandated reporter in accordance with OPWDD, NYSJC, and Organizational Policies, • Notify program RN or appropriate administrator when a concern arises that may impact on the health or safety of the people supported., • Contemporaneously complete all documentation including, but not limited to monthly progress notes, daily billing, medical follow-up, clinical data or other communications as assigned, • High School Diploma/GED Required, • Valid State Driver’s License (NYS preferred), • Must be able to work independently and self-directed., • Must be able to use technology (for completion of billing data and other assigned tasks), • Strong written and verbal communication skills., • Positive attitude toward the challenges faced by the people that we support., • Must be flexible with meeting the needs of the people they support., • Availability to meet the schedule of the position as assigned, with occasional flexibility Supervisory Responsibility No Work Environment: Field Position Type/Expected Hours of Work: This is a full-time position. Availability to meet the schedule of the position as assigned, with occasional flexibility Additional Requirements: • Authorized to work in the U.S., • Ability to work in-person in New York City (NY) for at least 3 days or more per week., • Ability to travel to other Rising Ground sites (if required) Equal Employment Opportunity Statement It is the policy of Rising Ground that the Agency wholly complies with equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.

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