Customer Account Coordinator
11 days ago
Long Beach
Job Description Job title Customer Account Coordinator Department Sales/Customer Service Reports to Sales Manager or President Status Full-time Hourly/Non-Exempt Schedule Monday – Friday 7:30am-4:00pm Pay Range $25.00/hr-$30.00/hr About Seachrome: Seachrome is a leading manufacturer of high-quality bathroom safety products, proudly Made in the USA. For decades, we have partnered with distributors, hospitality groups, healthcare facilities, and eCommerce customers to deliver dependable solutions that support safety, accessibility, and independence. Our commitment to craftsmanship, service, and operational excellence sets us apart. Job Summary: Seachrome is seeking a detail-oriented Customer Account Coordinator to support daily order management and customer account operations. This role is responsible for ensuring accurate order entry, maintaining system integrity within Sage 100, supporting EDI processes, and assisting with issue resolution for assigned accounts. The Customer Account Coordinator will also support our eCommerce and marketplace accounts by managing order processing, uploading approved product information, and assisting with deductions and compliance-related matters. This position focuses on operational execution and customer support, not revenue growth or sales strategy. Duties and Responsibilities: · Serve as the primary operational contact for assigned customer and eCommerce accounts · Answer incoming customer calls and respond to email inquiries in a timely and professional manner Enter, review, and maintain sales orders accurately in Sage 100 · Process and validate purchase orders for assigned accounts · Monitor and resolve EDI transmission issues including 850, 855, 856, and 810 transactions · Coordinate internally to resolve order discrepancies, shipping issues, or compliance concerns · Upload approved product descriptions, graphics, and documentation to eCommerce platforms. All content will be provided by marketing · Research, track, and assist in resolving customer deductions and chargebacks · Maintain accurate pricing and quote records · Communicate lead times, order updates, and issue resolutions to customers · Escalate complex account issues to management when necessary Qualifications and Skills: · HS Diploma/GED · Associate’s Degree in Business Administration (preferred) · 1-3 years experience in customer service, order management, or account coordination preferred · Experience supporting eCommerce or marketplace accounts preferred · Working knowledge of EDI processes and ERP systems. Sage 100 experience preferred · Strong attention to detail and data accuracy · Ability to manage multiple accounts and deadlines simultaneously · Proficiency in Microsoft Excel and Outlook · Strong written and verbal communication skills · Ability to work well with others in an office and manufacturing shop environment, possess good work ethics, and a positive attitude. What Success Looks Like · Accurate and timely order processing · Quick resolution of EDI and system issues · Reduced order errors and deduction discrepancies · Professional and responsive customer communication · Smooth coordination between customers and internal teams Company DescriptionFor over 50 years, Seachrome has supplied high quality, residential and light commercial bath accessories to thousands of satisfied customers across the US. Located in Long Beach, CA, Seachrome has a great opportunity for those interested in working with our family. We have an awesome company culture that promotes creativity, independent thinking and accountability, with a family-like atmosphere that makes every day a rewarding experience. We offer our employees the following benefits: Medical, Dental, Vision, Life Insurance, 401K + Company Matching, Paid Time Off, Paid Holidays Equal Opportunity Employer: We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. A satisfactory pre-employment drug screen, physical, and background check is required.For over 50 years, Seachrome has supplied high quality, residential and light commercial bath accessories to thousands of satisfied customers across the US. Located in Long Beach, CA, Seachrome has a great opportunity for those interested in working with our family. We have an awesome company culture that promotes creativity, independent thinking and accountability, with a family-like atmosphere that makes every day a rewarding experience.\r\nWe offer our employees the following benefits: Medical, Dental, Vision, Life Insurance, 401K + Company Matching, Paid Time Off, Paid Holidays\r\n\r\nEqual Opportunity Employer: We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.\r\n\r\nA satisfactory pre-employment drug screen, physical, and background check is required.
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