Sales operations manager jobs in Jersey City, New Jersey - Page 16Crear alertas

Sales stack: Salesforce, Salesloft, Gong, Chili Piper, HubSpot with knowledge of HubSpot to Salesforce data flow. Senior Sales Operations Manager. The Role Senior Sales Operations Manager.

As a Senior Manager in Accenture's Lead-to-Cash (L2C) practice within Song Sales & Commerce, you will shape, sell, and deliver enterprise-scale commercial and revenue operations transformations, with deep expertise in Order-to-Cash (O2C). Senior Manager, Lead-to-Cash (L2C) Practice. You will operate

The Design Operations Manager of the TPG Art Department will oversee the design team's schedules, develop and. Keep designers aware of deadlines for meetings, conferences, sales calls, etc. Maintain a status grid for covers and other design elements for staff to reference.

Coordinator, Sales Operations (Maternity Cover). The position will report to the Assistant Manager, Sales Operations. Accurately process domestic and international sales orders on a daily basis, ensuring precise entry into the ERP system.

The Campaign Manager is a key contributor to the Sales Organization, responsible for the successful execution of ad campaigns on all platforms.This is a multidisciplinary position, blending elements of technology, product configuration, analysis and troubleshooting, advertising, operations, and proc

Utilize your analytical prowess to identify opportunities for operational improvements, implement scalable systems, and drive automation to enhance efficiency, with a particular focus on optimizing the physical flow and operations within the supply chain network. Concentrate on optimizing and managi

A prestigious fashion retailer in New York is looking for an Assistant Store Manager I to oversee daily operations, drive sales, and develop team members.

The Assistant Manager is a multi-faceted role that merges business strategy, operations, creativity, and people management.Strategically, assistant managers are responsible for driving sales results by analyzing the business and providing best-in-cl Assistant Manager, Manager, Customer Experience, A

Job DescriptionDescription: About Us: 16 On Center Chicago owns and operates several live music venues, third-party production, restaurants, bars, and food halls across Chicago and New York. Join the team of one of the country's leading independent promoters. Our most effective service to our community comes from a team with a diverse mix of minds, backgrounds, and experiences. 16 On Center actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment, without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic information, neurodiversity, disability, veteran status, or any other characteristic protected by law. Position Summary: As the Lead Barista at JM Bakery at Olly Olly Market, this role is responsible for overseeing daily café operations while delivering a thoughtful, high-quality guest experience. Located within Olly Olly Market, JM Bakery operates in collaboration with the broader Olly Olly team to create and execute unique beverage programs spanning coffee, non-alcoholic offerings, and alcoholic beverages. The Lead Barista sets the standard for enthusiasm, hospitality, and positive team interaction, leading by example on the floor. This role holds direct responsibility for café sales performance and consistently works to meet and exceed established sales projections, while supporting a smooth, organized, and guest-ready café environment. Additional responsibilities include but are not limited to: • Lead by example to cultivate a positive, efficient, and supportive café culture among staff, • Coach and support the team in delivering warm, consistent hospitality aligned with 16 On Center standards, • Oversee daily café operations, including working floor shifts and supporting service as needed, • Facilitate onboarding and training for new hires to ensure consistency and operational excellence, • Collaborate with the General Manager on weekly scheduling and staffing needs, • Attend and actively contribute to Front of House leadership meetings, • Manage weekly ordering of coffee, dairy, and café supplies, • Track, record, and communicate accurate monthly inventory levels, • Maintain cost controls by managing waste, monitoring comps, supporting inventory accuracy, and ensuring efficient ordering to protect Cost of Goods Sold, • Process invoices and support reconciliation through R365, • Partner with the Private Events and Catering team to support and grow café-driven revenue opportunities, including staffing and beverage service for on- and off-site events, • Oversee and support morning catering pick-ups and drop-offs within the building in coordination with the management team, • Curate and support coffee programming for monthly events and special activations, • Maintain and continuously improve café cleanliness and organizational standards, ensuring they are upheld daily by the team, • Minimum of 1-2 years of experience in a café, coffee program, or beverage-focused hospitality environment, with prior experience in a lead, shift lead, or supervisory capacity preferred, • Brings a positive, professional, and guest-focused leadership approach to the role, • Strong communication skills with the ability to effectively lead, coach, and collaborate with teammates, • Comfortable working in a fast-paced, team-oriented environment while balancing service and leadership responsibilities, • Demonstrates organization, accountability, and attention to detail, • Comfortable standing and walking for the duration of the shift, • Able to bend, reach, twist, stoop, and use hands and arms throughout the workday, • Able to lift, carry, push, and pull items weighing up to 40 pounds

The Sales Operations Manager is responsible for the day-to-day operations of the Business Development Unit, while maintaining a determined amount of production. Sales Operations Manager (Commercial P&C Insurance). Serve as a liaison between the Business Development team and our Salesforce consultant

Job DescriptionDescriptionCelebrating 20+ years of excellence, SkinSpirit is a top destination for aesthetic skincare and body-with over 55 locations nationwide. Our highly trained experts are the best in the industry-renowned for personalized service deliver safe, effective, medically-proven treatments and optimal results. SkinSpirit is here to ensure you find joy in your skincare journey and happiness in the results you're looking for. We thrive in a people-first culture with an authentic emphasis on wellbeing. As we grow, we reinforce the integrity of our unique culture by leading with love and an unparalleled passion for what we do. We offer world-class training and education. And as industry leaders we're always innovation-bringing stat-of-the-art equipment and services to our clinics. Join the SkinSpirit experience! The Aesthetic Medical Assistant - Support will act as liaison between front office and provider for ensuring timely and orderly client flow. This role will be responsible for back-office functions including client preparation, support of health care providers and clinic operations in a manager that promotes quality client care. The MA will report to the clinic manager, who will help determine provider support assignments to maximize clinic productivity. This role also includes assisting with rebooking and product sales to further enhance operational efficiency. What You Will Do • Provide exceptional service to our clients and team, • Support our Aesthetic specialists with patient intake and treatment prep and pre and post care, • Prepare equipment and examination rooms, and clean instruments, • Manage inventory of medical supplies and equip exam rooms with appropriate supplies, • Attend monthly trainings and meetings, • Knowledge of medical grade skincare products and services, • Assist with other duties as assigned, • Travel may be required to our other locations for training, • Ensure all charting and consents are completed, • Assist with social media content as directed by either clinic manager or provider, • Product sales, • High School Diploma or GED, • Previous work experience as Medical Assistant, • 1+ years of customer or sales experience required; experience in an aesthetic setting preferred, • Ability to communicate clearly and effectively with clients, peers and manager in a friendly and courteous manner, • Ability to multi-task while being attentive to clients and remaining flexible to the needs of the business, • Ability to work as part of a team and take initiative independent of direct supervision, • Proficient with email and Word, • Availability to work evenings and weekends Physical Requirements, • Prolonged periods of:, • Standing, bending or stooping, • Use of hands and arms to touch, handle, feel or control things including but not limited to tools, objects and/or controls, • Reaching with hands and arms, • Repeating of same movements, • Talking and hearing, • Occasional periods of:, • Sitting, crawling, kneeling, climbing or balancing Notices for Applicants Notice at Collection Privacy Policy for California Residents SkinSpirit participates in E-Verify; To learn more please visit E-Verify.gov - Employee Rights and Responsibilities SkinSpirit is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We seek to hire on the basis of merit, competence, performance, and business needs.

Job DescriptionCompany Description Eataly, renowned as the world’s premier destination for authentic Italian cuisine, is excited to announce the opening of our first-ever Eataly Caffè, and we’re on the lookout for a Café Lead to help lead this exciting venture! If you have a passion for exceptional service and a love for Italian coffee culture, this is your chance to shine. Come be part of a team that celebrates the art of Italian espresso and culinary excellence. Your expertise in hospitality will help create unforgettable experiences for our guests in this vibrant new café. Are you ready to make your mark? Join us at Eataly Caffè! Job Description Job Description The Eataly Caffe Lead serves as a brand ambassador, embodying Eataly’s core values of hospitality and exceptional quality. Caffe Leads work across all areas of the operation in both back-of-house and front-of-house to provide high quality menu items and experiences. Caffe staff are responsible for maintaining cleanliness and upholding health and safety standards, ensuring Eataly’s recipes and high standards, and assisting with shift administration and opening/closing duties. Oversees daily operations to ensure that Eataly Caffe consistently meets standards for guest service, employee practices, operational efficiency, and health and safety. • Collaborates closely with the Caffe Manager, to manage and monitor standard operating procedures, • Leads by example to motivate and train Caffe Team Members, • Manages labor, costs, inventory, regulatory compliance, pricing, and merchandising to optimize operational performance., • Collaborates with other team members seamlessly and fulfill duties across all sections of the Caffe, including back-of-house and front-of-house areas, • Masters product knowledge and storytelling to answer questions about our menu and products, offering guidance on allergens and ingredient information., • Maintains Eataly Caffe standards of guest service, presenting a hospitable and professional demeanor during all levels of business volume, • Ensure the Caffe remains clean, organized, and neat at all times in both guest and employee areas through assigned cleaning duties, such as bathroom checks and table maintenance, washing dishes and equipment, cleaning prep and service stations, and stocking guest and employee areas., • Receive retail and product orders. Unload, organize, and stock deliveries; record information; communicate shortages, discrepancies, and expired or damaged products, • Sets up stations and replenishes displays neatly including separation of allergens (nuts, wheat, etc.), • Assists the Caffe Manager with shift administration, including opening and closing duties., • Operates the Point of Sales (POS) system ensuring accuracy of cash drops and authenticity of bills, • Actively trains Caffe team members in collaboration with the Store Manager and other Caffe teams., • Represents the store to the community and guests, • Performs other duties as assignedQualifications, • 2+ years of experience supervising a café or quick service operation, • Experience and knowledge in coffee/food production and BOH management, • Excellent communication and team leadership skills, • Outstanding problem-solving skills and can stay calm and focused while under pressure, • Ability to stand, bend, reach and be mobile for up to 4-6 hours, • Ability to lift up to 20 lbs., • Ability to operate a commercial espresso machine Additional Information Benefits And Perks • Medical, Dental, Vision Insurance, • Paid Time Off, • Paid Parental Leave, • 401K with match or RRSP, • Bonus program, • Free family meal daily, • Discounts at Eataly, • Classes on products and Italian cuisine, • Referral bonus program, • and more!

Job Description We’re seeking a Warehouse Group Leader to oversee inventory handling, personnel coordination, and day-to-day warehouse operations within a food-grade manufacturing environment. This role requires strong leadership, attention to detail, and the ability to manage product flow, documentation accuracy, and compliance with all food safety, GMP, and company standards. You’ll lead a shift of warehouse personnel, ensure accurate receiving and inventory control, coordinate outbound shipments, and support safe, efficient warehouse operations. Compensation • $22 hr, • Shift Leadership & Team Coordination – Assign tasks, supervise warehouse personnel, provide training, and ensure smooth shift operations. Step into full departmental responsibility when the Warehouse Manager is absent., • Receiving & Inventory Management – Receive finished goods, verify materials against invoices, maintain accurate inventory counts for raw, packaging, and finished goods, and ensure all items are properly tagged, labeled, and stored., • Shipping & Material Handling – Oversee loading and unloading of freight, ensure FIFO is followed for incoming and outgoing products, coordinate transportation schedules, and validate outbound accuracy., • Compliance, Documentation & SAP Use – Maintain complete and accurate paperwork for all inbound/outbound transactions; operate SAP warehouse applications and handheld scanners for receiving, posting, and tracking materials., • Quality, GMP & Food Safety Standards – Ensure all warehouse activities follow GMP, food-safety, and safety guidelines. Maintain a clean work area, ensure tools/equipment function properly, and immediately report discrepancies or damages., • Forklift Operation & Safety – Complete forklift and trailer inspections, maintain a zero-damage standard, and uphold a clean safety record in accordance with company policies., • Supplier & Customer Coordination – Communicate with suppliers regarding delivery schedules, prepare product samples as needed, and assist in reviewing open sales orders to ensure adequate inventory allocation Qualifications • Experience – Minimum 2 years of warehouse experience in a manufacturing environment, ideally within food, pharmaceutical, or nutraceutical industries., • Leadership & Teamwork – Demonstrated ability to lead a shift, train staff, delegate tasks, and maintain smooth warehouse operations., • Technical Skills – Experience with handheld scanners; ability to use SAP or similar warehouse management systems; strong understanding of inventory practices and FIFO., • Forklift Certification – Valid forklift license/certification with a strong safety record., • Documentation & Compliance – Ability to complete and manage paperwork accurately while following SOPs, GMPs, and food-safety guidelines., • Communication – Ability to read, write, and speak English effectively; strong coordination and reporting skills., • $22 hr, • Medical, dental, vision

Job DescriptionTITLE: Title: Data Steward, Customer Domain POSITION SUMMARY:The Client X Data Steward, Customer Domain will support the establishment of Client X’s Data Governance policies, data procedures, and data definitions for the Customer data domain. With a main goal of improving Client X’s Customer data quality, the Data Steward will: • Contribute to the establishment of data definitions for the Customer domain;, • Develop and document Customer data processes, business rules, and workflows;, • Participate in the Customer data cleansing process;, • Ensure adherence to Customer data processes, business rules and workflows; and,, • Build guidelines for the Customer data lifecycle, from initiation to activation. ESSENTIAL FUNCTIONS:, • Working closely with the Sales Strategy, Analytics, and Operations team, serve as a subject matter expert in the establishment of Client X’s Customer data policies, procedures, and data definitions., • Drive process improvement for all data quality core processes, enabling execution with simplicity, speed, quality and efficiency., • Maintain business dictionary and data quality at the application/database level., • Ensure compliance to data governance policies, using analytics and tools to identify areas of data non-compliance., • Serve as a liaison between business and functional Customer domains to ensure that data related business requirements are clearly defined, communicated, understood, and followed., • Provide guidance on data management best practices and where appropriate, escalate to the Data Owner., • Use strong data and analytic skills to identify gaps between Client X’s current Customer data and the future data structure., • Develop a detailed data cleansing framework and plan for migrating historic data into the future data structure., • Oversee a team of resources to facilitate the cleansing of Client X’s historic Customer data into the new data structure., • Collaborate with customer domain stakeholders to rationalize data needs and define authoritative sources of data., • Recommend changes to data governance policies and procedures when and where necessary to improve data governance quality., • Influence decisions with technical partners, internal teams, senior management, and external partners., • Develop high-performing team members and enhance department effectiveness through coaching and mentoring, in addition to building partner relationships internally and externally., • Develop an understanding and knowledge of key business functions related to specific data subject areas., • Understand the flow of customer data between systems., • Work with the larger analytics team to ensure data is accurate and consumable for end users. REPORTING:This position reports to Client X’s Customer Data Owner, a Director in Sales Strategy, Analytics & Operations.MINIMUM QUALIFICATIONS:, • Bachelor’s degree required, • Experience with Tibco EBX Application (or similar) a plus, • 5-7 years of experience in establishing and maintaining data governance policies, procedures, and definitions, • Proven ability to work independently to lead cross-functional projects to successful completion, • Demonstrated ability to work remotely from direct manager and drive exceptional results, • Ability to multitask, prioritize and meet deadlines, • Strong business acumen, and excellent communication skills

Job DescriptionJoin the team at New Jersey’s largest wine and spirits distributor! At Allied Beverage Group, we’re proud of our dynamic, family-based culture and our role in keeping the beverage industry moving. If you're looking for a great company with great people—this is the place to be! Overview The Night Shift Manager is a key leader position in the distribution and operations organization reporting directly to the Operations Director. Requires strong interpersonal and communication skills as well as knowledge of warehouse operations to include inventory control, shipping and receiving operations in a Direct Sales organization. Preference for warehouse automation experience (especially Knapp) and union environment is a plus but not required. Mid-shift Manager directs the mid shift and returns aspects of operations, ensuring the highest level of customer service from the warehouse to customers while improving productivity through continuous improvement in fill rate, throughput, and cost.Responsibilities • Planning- Ability to identify and plan for staffing requirements based on knowledge and forecasting for OSR and Returns. Has the ability to make decisions based on experience in shipping, receiving and inventory control. Ensures that procedures and processes match requirements of the operation. Capability to train and implement new technology and processes while maintaining productivity, • Continuous Improvement – Understanding urgency to reach daily goals during the operation. Learning from trends to Develop and Execute with the management team and frontline correct standard operating procedures and performance-based metrics to drive results through continuous improvement programs, • Building an inclusive culture – Individual and collective accountability, reward and recognition programs, communication designed to develop the frontline employees and build a desirable place to work., • Collaboration- Partnering with Night and Day operations managers, delivery, and Maintenance functions to identify areas of opportunities for improvements to fill rate, throughput, and reduction of cost., • Safety- Direct programs to ensure the safety of all personnel, equipment and property. Provide safety instruction to personnel as needed. Report all work-related injuries immediately. Provide immediate medical attention to injured employees as necessary. Ensure compliance with appropriate government regulations.Qualifications, • Bachelor’s Degree ( Logistics management, Mechanical engineer, or Business Management, • 5+ years of senior supervision level experience within a distribution warehouse, • 7+ years of operation supervision experience, • Preferred: Warehouse automation experience, • Functional system understanding in WMS, Microsoft Office, Excel, PowerPoint, • Ability to work non-traditional business hours including evenings, nights and weekends only when required The Company is dedicated to ensuring a safe and secure environment for our team members and visitors. To assist in achieving that goal, we conduct a drug and background check for all new team members post-offer and prior to the start of employment. The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work. Allied Beverage Group participates in the E-Verify program to confirm employment eligibility of all new hires in the United States. EEO and AI Disclosure Statement Allied Beverage Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other legally protected characteristics. As part of our recruitment process, Allied Beverage Group uses artificial intelligence (AI) tools to support the initial review of applications. These tools are designed to assist our recruiters in identifying qualifications and experience that align with the requirements of each role. The tools do not make hiring decisions. All final decisions are made by our recruitment team and hiring managers. We are committed to fair and equitable hiring practices. If you have questions about this process or need an accommodation, please contact Human Resources. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

A leading retail chain is seeking a District Manager in Brooklyn, NY to oversee store operations and lead teams to enhance customer experiences.The ideal candidate will have leadership experience and a strong background in merchandising and recruitment.Responsibilities include analyzing sales result

We are seeking a strategic and analytical Senior Marketing Operations & Analytics Manager to lead our marketing operations function. The ideal candidate has deep experience with marketing automation, lead management, data analysis, and cross-functional collaboration with Marketing, Sales, and IT. Se

Job Description Position Summary As our first Inventory Control Manager, you will lead company-wide inventory control operations with a major focus on perishable foods, develop and implement strategies to optimize perishable stock levels, support the analysis of data to forecast demand, and collaborate with teams to ensure accurate inventory counts and efficient flow of goods. The position requires a candidate with strong integrity, attention to detail, effective management and communications skills, and an understanding of internal controls. The position reports to the Director of Operations. Key responsibilities include but are not limited to managing inventory systems, supporting lot traceability, collaborating with cross-functional teams, overseeing audits, and driving continuous improvement to meet organizational goals. The Inventory Control Manager will partner with the Quality Assurance/Food Safety team to ensure that we are selling safe, quality food. Who You Are • Strategic: Your backup plans have backup plans! You are always thinking a few steps ahead, retaining a clear focus on what is best for the organization and what is in line with company goals., • Emotional Intelligence: You are empathetic and understand the depth of people and how to communicate and collaborate with each person individually. You are self-aware and manage stress and conflict without trouble., • Natural Leader: You are always the most ethical person in the room, addressing and resolving all employees and operational issues. You motivate high performance from your team and develop your team into future leaders., • Strategy & Policy: Develop and implement perishable inventory control policies, procedures, and strategies to align with business objectives., • Data Analysis & Forecasting: Analyze inventory data, identify trends, and use forecasting models to support demand prediction and optimize stock levels., • Inventory Management: Oversee day-to-day inventory operations, including stock tracking, lot traceability, reconciliation, and audits to ensure accuracy., • Team Leadership: Mentor and train location staff in inventory best practices, fostering a culture of accountability and continuous improvement., • Collaboration: Work with cross-functional teams (e.g., sales, operations, finance) to ensure smooth operations and optimal inventory flow., • System Implementation: Implement and maintain inventory management tools and systems for tracking, analysis, and reporting., • Process Improvement: Identify and implement cost-saving measures and best practices to enhance efficiency and reduce expenses within the inventory process., • Reporting: Monitor key performance indicators (KPIs) and provide reports to management on inventory accuracy and efficiency., • Quality Assurance and Food Safety: Supports the Food Safety team in all food safety procedures. Ensures the proper rotation of items in the warehouse and that all food safety policies are being adhered to by all team members., • Participates in ongoing education to update job knowledge., • Minimum 3+ years’ experience in perishable food inventory control reporting, processes, and procedures, • Proficient in inventory management software and spreadsheets (NetSuite experience preferred)., • Strong organization, communication, and collaboration skills, • Ability to work with all levels of the organization, including delegating and holding teams accountable., • Strong analytical skills and problem-solving abilities to identify trends and make recommendations., • College degree or equivalent education or training, • Weekly pay, • Three weeks of vacation, • NYS mandated sick time, • Annual bonus based on KPI metrics, • Hybrid work environment, • Comprehensive medical, dental, and vision benefits, • 401K with company match, • Commuter benefits, • Discounts on our products! E-Verify Notice • This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please see the attached notice for more information., • Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.. Por favor, consulte el aviso adjunto para obtener más información.

A leading sports collectibles company is seeking a passionate Store Manager to oversee operations at a new location in New York.The Store Manager will be responsible for driving sales and ensuring customer satisfaction.The candidate must have at least two years of managerial experience, a strong kno

Job DescriptionDescription: Warehouse Operations Manager – Inbound, Outbound & Fulfillment Location: North Bergen, NJ Department: Warehouse & Fulfillment Operations Reports to: Logistics Manager Position Overview The Warehouse Operations Manager oversees all day-to-day warehouse activities, including inbound receiving, outbound shipping, e-commerce fulfillment, labor allocation, and real-time operational communication. This is a hands-on, fast-paced leadership role responsible for execution, staffing, productivity, and service levels. As the company expands into high-volume fulfillment, this position ensures efficient, accurate, and scalable warehouse operations. This role works closely with Logistics and Procurement leadership to ensure inbound and outbound shipping plans are executed efficiently and on schedule. Core Responsibilities 1. Warehouse Leadership & Daily Execution • Lead and manage all warehouse operations for inbound, outbound, and fulfillment workflows., • Ensure all orders are picked, packed, staged, and shipped accurately and on time., • Monitor workflow and adjust labor allocation and priorities based on volume, staffing levels, or cut-off timelines., • Serve as the primary operational point of contact for warehouse staff and internal partners. 2. Inbound Operations • Oversee receiving, unloading, inspection, and put-away of inbound shipments., • Verify accurate receipt of goods against purchase orders and packing lists., • Maintain real-time communication with logistics, procurement, and vendors regarding delays, shortages, or inbound issues. 3. Outbound Shipping & Fulfillment • Manage picking, packing, labeling, staging, and shipping for B2B, e-commerce, and intercompany orders., • Prepare and review Bills of Lading (BOL), packing lists, parcel labels, and other shipping documentation., • Coordinate shipments with carriers and logistics teams to meet daily shipping deadlines., • Ensure operational accuracy, speed, and compliance across all fulfillment channels. 4. E-Commerce & High-Volume Order Management • Lead high-volume order processing for e-commerce platforms., • Implement efficient batch picking, packing, and parcel shipping workflows., • Collaborate with Logistics and IT to optimize WMS workflows and system configurations. 5. Labor & Staffing Management • Supervise warehouse staff, including receivers, pickers, packers, forklift drivers and shipping clerks., • Identify staffing needs and escalate labor requirements proactively., • Assign daily tasks, monitor productivity, and enforce attendance/timekeeping rules., • Train team members on SOPs, safety protocols, and system processes. 6. Operational Communication • Respond promptly to operational emails and internal business requests., • Escalate delays, labor shortages, risks, or service threats in real time., • Provide daily updates on inbound/outbound status, exceptions, and fulfillment progress. 7. Process Control & Continuous Improvement • Enforce warehouse SOPs for receiving, picking, packing, shipping, and inventory handling., • Identify inefficiencies and implement process improvements to reduce costs and increase throughput., • Maintain KPIs for order accuracy, productivity, speed, and overall operational health. 8. Inventory & Quality Control • Oversee accurate inventory handling, storage location management, and warehouse organization., • Lead cycle counts, quarterly audits, and discrepancy investigations., • Monitor damages, shortages, mis-picks, and rejections; document and escalate as needed., • Ensure timely and accurate daily WIP updates and documentation/photographs for internal teams., • Manage inventory flow and collaborate with Sales Operations Managers on order planning and fulfillment. 9. External Warehouse & Inter-Facility Coordination • Coordinate processes and communication with external 3PL or warehousing partners., • Support load planning, storage strategies, and inter-facility transportation., • Ensure consistency with company standards across all distribution locations. 10. Safety & Compliance • Ensure proper equipment operation, dock safety, and facility organization., • 5+ years of warehouse, distribution, or fulfillment operations management experience., • Strong understanding of inbound/outbound workflows, picking/packing, and shipping documentation., • Experience preparing BOLs and coordinating LTL, FTL, and parcel shipments., • Background in high-volume distribution center or e-commerce fulfillment., • Proficiency with WMS/ERP systems., • Proven leadership experience overseeing warehouse teams., • Strong communication skills and ability to respond rapidly to operational needs., • Bilingual (English/Spanish) strongly preferred., • Experience in multi-site or national distribution environments., • Familiarity with coordinating between 3PLs, external warehouses, and corporate operations., • Experience supporting inter-facility logistics, storage optimization, and load planning. Key Performance Indicators (KPIs) • On-time shipping & receiving, • Order accuracy & fulfillment speed, • Labor productivity and overtime utilization, • Inventory accuracy & shrink reduction, • Safety compliance & incident rates, • E-commerce turnaround time and SLA adherence

Job Description Zone IT Solutions is not only focused on IT roles but also extends its reach to recruit for various non-IT business positions. We are committed to connecting talented professionals with diverse opportunities across multiple sectors, ensuring a perfect fit for both clients and candidates. Requirements We are currently seeking qualified candidates for a variety of non-IT business roles. Some of the positions available include: • Project Manager, • Business Analyst, • Human Resources Manager, • Marketing Specialist, • Sales Executive, • Financial Analyst, • Operations Manager, • Customer Service Representative, • Procurement Officer, • Account Manager, • Compliance Officer, • Administrative Assistant, • Training and Development Coordinator, • Supply Chain Specialist, • Business Development Manager, • Corporate Communications Specialist, • Data Entry Clerk, • Executive Assistant, • Strategic Planner, • Event Coordinator, • Product Manager About Us We specialize in Digital, ERP, and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic, and flexible solutions will help you source the IT Expertise you need. If you are looking for new opportunities, send your profile at . Also follow our LinkedIn page for new job opportunities and more. Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We encourage applications from a diverse array of backgrounds, including individuals of various ethnicities, cultures, and linguistic backgrounds, as well as those with disabilities.

We are seeking a creative, data-driven TikTok Shop Manager to lead and optimize our presence on TikTok Shop. You'll work closely with the marketing and creative teams to drive sales, enhance visibility, and build a strong brand presence within the TikTok ecosystem. Manage TikTok Shop Operations: Ove

Job DescriptionDescription: Summary/Objective A Head Barista is responsible for upholding the standard of quality of the Bluestone Lane coffee and beverage program within their home store. The Head Barista is a positive influence over other baristas and strives for the highest of standards in drinks, local interactions, attitude and brand ambassadorship. The Head Barista acts as a role model in their own drink quality, local interaction and food preparations while also taking significant responsibility for on the job training and education of their teammates in store. The Head Barista is responsible for all aspects of the coffee menu in full in their assigned store as well as strong support for their relevant manager. This role follows the Steps of Service to maximize sales while providing a high level of customer service. The Head Barista serves our locals and runs drinks to tables Monday through Friday. The Head Barista is a cross-functional role and rotates off the machine with responsibility for POS and take-away orders working alongside their Server Teammates. Positioning: The Head Barista is cross-functional and positioned either behind the machine when assigned, at the POS, or on the on the café floor so that they are accessible and within eyes reach of our local Essential Functions/Responsibilities: Ownership: ? Store level extension of Education team; coffee/beverage quality and processes gatekeeper for café ? Teamwide holistic education and training of coffee product & coffee/beverage program ? Face of Bluestone Lane coffee to locals & teammates ? Manages coffee related equipment and tool cleaning and maintenance (daily cleaning and periodic maintenance) ? Inventory management of coffee and coffee-related product Spend through Service: ? Deep understanding of the menu in order to educate and excite local ? Services tables with focus on upselling food & beverage. Keen eye to refill beverage at right time ? Comes around the machine to personally deliver drinks to locals ? Engages and attend Monthly Head Barista meetings ? Upskills teams and initiates training and accreditation requests for teammates when needed Head Barista – Cafes 07.2019 Page 1 of 3 happiness ambassador – fair go – ride the wave - mateship ? Out of LA and NY – One senior HB to facilitate accreditations upholding BL coffee quality and hospitality philosophies. ? With Manager, responsible for upskilling team and initiating training and accreditation requests when needed ? Train, educate and acclimate new baristas into store and BL system Human Connection: ? Serves as Teammate rotating off machine to run POS, serve locals, clear tables & process takeaway ? Locals focused, interacting and servicing locals with beverage needs ? Sets tone in store with recognition and connection with locals – name, face & order every time ? Builds relationships and human connection through personalization and conversation ? Provides input to GM/Ops in selection and hiring of new baristas ? Attends regular calibration sessions with Education team (1 every 6-8 weeks, ability to travel may be needed) Premium Broad Product: ? Contributes to and builds upon innovations which assist workflow and operations in store and speed of service ? Zenput inputs such as monthly staffing reports to Education team, monthly coffee and process audits & ownership of store achieving correct extraction via daily dial in ? Focus on coffee, beverage product and workflow systems of each barista within the team while providing a positive influence in upholding BL standard of hospitality. ? Coffee product rotation, ordering and quantity management following standard operating procedures (i.e. coffee used within 3 weeks of roast for beverage preparation, Retail coffee no older than 7 days on shelves) ? Minimizes waste – ensure proper ordering Beautiful Spaces: ? Ensures bar and workspace are always clean and fully functioning ? Speed of service – provide quality product with speed and accuracy ? Maintains grooming guidelines as all times ? Shift leader who assists General Manager to direct and manage live labor; ensures operational excellence in absence of GM Measures of Success: ? Cross-functional operations -flexible and agile moving from machine to serving local – service focused and quality driven ? Baristas in training are ready for test within 30 days of employment ? Pipeline of Baristas ready for accreditation ? Knows locals’ name & order – provides genuine escape by delivering great service ? Good communication & working environment with Servers – working together to service local efficiently and effectively ? Consistent coffee quality from all baristas in the café ? Reduces coffee waste Requirements:

Job DescriptionYour Opportunity at ARC’TERYX:As a key member of the store leadership team, you will be working alongside the Assistant and Store Manager, leading a talented group of Product Guides and facilitating the guest experience. You are a part of every area of the retail store including experience, product, community, operations and people, and are inspired to seek out ways to evolve our practices. You are product-obsessed and seek any chance to get outside to experiment and learn firsthand how our product performs. You prioritize your connection with nature and celebrate others doing the same. You are passionate about committing to bold objectives both personally and professionally, and work closely with the Store Manager and Assistant Store Manager in providing coaching on people experience, guest experience, and business needs. You take the initiative, have strong assessment skills, and seek out and offer relevant feedback as you celebrate achievements within the store. You recognize that we create a better world, together.As an Arc’teryx Cafe Lead, here’s what you’d be doing: • Running the overall café-retail experience including supporting with inventory management, communicating with vendors and the Cafe Manager to ensure smooth operations, training of baristas, high-quality drink execution, customer service, cash handling, and cafe maintenance, • Leading, training, and inspiring team members to provide an exceptional customer experience, • Delivering authentic customer service, overseeing training in drink and food standards, and providing guidance on point-of-sale operations, • Ensuring operational efficiency while maintaining a welcoming environment at the cafe, • Executing and supporting with staff development programs for new hires, • Elevating the cafe's financial performance by driving sales growth through meticulous food and drink preparation and the delivery of exceptional customer service, • Ensuring that the cafe and equipment are maintained to allow for a clean and safe environment, • Placing orders with vendors according to guidelines, • Managing positive relationships with vendors, • Communicating regularly with Cafe Manager and Store Director regarding sales, staffing, employee performance, and overall operational efficiency, • Maintaining excellent food quality and customer service, • Creating a positive and encouraging environment for team membersAre you our next Cafe Lead?, • You have a minimum of 1 year of experience in coffee shop or retail management, • You have excellent communication and leadership skills, • You have a strong attention to detail and organizational skills, • You can work in a fast-paced environment, • You have a passion for coffee and customer service, • You have a deep knowledge of coffee, espresso, and teas (along with the accompanying equipment) is a huge plus, • You can prioritize and manage multiple tasks within tight deadlines, • You have excellent written and verbal communication skills, • You are proactive in identifying the root cause of issues and developing solutions, • You remain highly flexible and adaptable when faced with ambiguity, • You can balance autonomy and collaboration, • You inspire breakthrough thinking and continuous improvement, • You seek the best (but sometimes not the easiest) solutions, with an unwavering commitment, • Your passion for your work is paralleled by your passion for getting outside and living it, • You can remain in a stationary position for a minimum of 3 hours, • You can stand, walk, stoop, and kneel, • You can lift up to 50 pounds intermittently, lift 3 pounds to shoulder height repetitivelyExpectations:, • All employees’ availability must reflect the needs of the business, which may change from time to time. The Cafe Manager determines the availability needs (in partnership with the Regional Manager), and this schedule could include a combination of shift times, including mornings, evenings, and weekends., • All employees are expected to be available to work “Black Friday” (the day after US Thanksgiving) and from the second week of December until the end of the holiday season, to be defined each year based in part on the time period guests are permitted to return holiday merchandise, on an annual basis., • You are fully accountable for and oversee the execution of all deliverables on the Cafe Manager Role and Responsibilities document, and you perform the role responsibilities of the Barista, Lead Barista as needed.Availability Requirements:, • You are available for a minimum of one open, one close and one weekend shift each week., • Your availability must reflect the needs of the business, which may change from time to time at the discretion of the Store Manager, • Full Time – 30- 40 hours per week (5 days per week), • Part Time – 10- 30 hours per week (2-4 days a week)A reasonable estimate of the pay range is USD$28.10 - USD$32.20 at the time of this posting. Within the range, individual pay is determined by factors such as job-related skills, relevant experience, education and/or training.Please note that the range details above reflect the base pay only and does not include our competitive bonus program and benefits that we offer.Details:Compensation: Hourly #LI-Onsite Equal Opportunity Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance. Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate. All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values. Leave it BetterWe believe that the mountains transform us, that how we adventure matters, and that there’s always a better way. Join us in creating positive change in ourselves, our communities, and the world. Live it. Get out there - the mountains make us better Disruptive evolution. In pursuit of better. Always. Commit. We set bold objectives and see them through.

Initiatives range from developing pricing & packaging strategy for new products, to building internal deal and pricing processes, to technical and commercial deal scoping and proposal creation. As a Deal Desk & Pricing Manager, you will be joining the Sales Operations & Strategy team and will have t

The Event Manager will work collaboratively with various internal teams, including Sales, Marketing and Operations, to support the creation, design, and delivery of these events, with a focus on innovation, customer experience, and operational excellence alongside the VP of Events. The Event Manager

Revenue Operations Digital Adoption Manager. Join a high-impact team where your work directly drives revenue efficiency and empowers global sales professionals from their first day forward. Collaborate with the Revenue Enablement team to deliver tool enablement as part of new hire onboarding and tr

Job Description Title: Customer Success Manager Location: New York Company Overview allwhere provides companies with a platform that enables their employees to be productive and engaged. allwhere’s platform allows companies to curate equipment, products, and services for their employees — and deliver them anywhere. For administrators (execs, HR, IT), allwhere streamlines the onboarding/offboarding process and automates delivering products to remote employees. For employees, allwhere provides a convenient one-stop-shop for all relevant equipment, products, and services. Remote work is here to stay, and allwhere is here to make it the best possible experience for all. Role Overview This position is perfect for a technically savvy customer success manager who possesses a strong drive for results and commercial sensibility. Duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. About the Role ● Act as the primary point of contact for allwhere’s active customers ● Develop relationships with key customer stakeholders across HR, IT, and Operations; host business reviews for all internal and external customer stakeholders ● Monitor customer usage of allwhere platform and order volume; proactively promote increase platform usage, order volume, and order size ● Maintain and address all updates and requests related to customer portal, including additional users, SKUs, or other portal features ● Act as a communications liaison between the customer and allwhere’s internal teams (Operations, Product, IT) ● Act as escalation point for any customer questions or issues ● Identify opportunities to cross-sell new product offerings to customer ● Utilized CRM to keep track of key account data, opportunities, and relevant notes ● Collect customer feedback and translate feedback into product requirements What we’re looking for ● 3-5 years of experience in customer sales or customer success position strongly preferred ● Consultative mindset with a passion for upselling ● Experience working with brand image and promoting value through customer experience ● Prior experience with IT hardware and software a plus ● Experience analyzing and optimizing the existing processes in the Customer Success department ● Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed ● Must work well independently with little management supervision ● Proficient in Google Suite, Hubspot or other relevant CRM software ● Ability to stay collected under pressure, positive outlook, ability to collaborate with and inspire team members and clients ● An entrepreneurial attitude to take on tasks that support our clients’ success and the vision of allwhere Why Join Us? ● Medical, dental, and vision health insurance ● Equity in an early stage company ● Small team with the ability to have an outsized impact on the direction of the company Salary Range: This position is a base salary plus bonus with OTE ranging anywhere from $105,000 to $125,000. Powered by JazzHR fwZsn6pZbo

Job Description Want to join an expanding company in one of the world’s fastest-growing industries? GENLED Brands is a global LED manufacturer with factories on three continents, producing architectural and signage lighting solutions sold in 66 countries. And we need a meticulous, proactive and resourceful full-time Customer Success Manager to join our team in East Rutherford, NJ. GENLED Brands is comprised of AgiLight, established in 2003, and Acolyte, which opened in 2009. GENLED Brands has invested heavily in new equipment and facilities. Now it's time for us to make a similar investment in people. Join a highly motivated, dedicated and friendly team with lots of advancement opportunities around the globe as we strive to provide our customers with a best-in-class experience. Responsibilities: • Join a dynamic team as a Customer Success Manager, fostering client relationships and ensuring satisfaction in the LED lighting industry., • Develop and present comprehensive reports and findings for executive-level meetings and quarterly business reviews., • Oversee daily customer service operations, ensuring seamless interactions across email, phone and online platforms., • Handle escalated customer concerns and resolve issues with professionalism and efficiency, • Work closely with the sales team to assist customers and help drive conversations., • Train and supervise customer service representatives, fostering a supportive and high-performing team., • Collaborate with logistics and warehouse teams to ensure smooth order fulfillment and delivery processes., • Utilize customer service software such as Great Plains and Asana., • Manage a portfolio of clients, addressing inquiries and providing tailored solutions to enhance their experience and retention., • Collaborate with internal teams to streamline processes and deliver exceptional service to clients., • Contribute to a fast-paced, innovative environment, driving customer satisfaction and organizational growth., • Associate’s degree in business or relevant discipline with a minimum of 2 years of Customer Service Management and Sales Operations experience., • Proven track record (knowledge of LED signage or LED architectural lighting industry is a plus), • Working knowledge of Microsoft Dynamics, • Self-motivated, able to independently manage various activities with minimal supervision., • Customer-oriented mindset, • Excellent communication, listening and collaboration skills with a problem-solving mindset., • Competitive compensation (based on experience), • Comprehensive medical, dental and vision insurance, • Employer-paid life insurance, • 401(k) employer contribution, • Paid time off and holidays, • Dynamic work environment, • Opportunity for advancement, • Salary: 75k - 90k

Job Description A growing surgical supply company is seeking an experienced and motivated Customer Service Manager to lead and develop its customer service team. The ideal candidate is a strong leader who can coach team members, enhance performance, and implement systems that ensure excellent service delivery and operational efficiency. Responsibilities Include: * Managing and mentoring the customer service team to ensure top performance * Implementing systems and processes to improve customer experience and workflow * Monitoring team metrics and providing coaching and feedback * Handling escalated customer issues and ensuring timely resolutions * Collaborating with operations and sales teams to optimize communication and service quality Ideal Qualifications: * Proven experience managing a customer service team * Strong leadership, communication, and problem-solving skills * Ability to implement and improve systems and procedures * Detail-oriented, organized, and able to multitask effectively * Experience in healthcare, medical supply, or related industries preferred Salary: $100k - $140k/YearTo apply, please send your resume to

Job DescriptionCompany Description For more than 70 years, IDB Bank has made it our mission to be the best bank for our clients by putting their needs first, and the success we’ve enjoyed fundamentally comes down to our people. Here at IDB, you’ll work side by side with some of the most talented professionals in the industry who share a strong sense of teamwork and a passion for providing exceptional service down to the smallest detail. We offer a comprehensive benefits package that includes generous paid time off and the ability to participate in our medical coverage and 401(k) plan on your very first day with us. We are also committed to diversity and inclusion, and to providing all of our team members with an equal opportunity to succeed and make meaningful contributions within a work environment that is respectful, welcoming and inclusive. Job Description The IDBAccess Customer Service Specialist is tasked with assisting clients during the onboarding process, providing technical and training support for treasury services, and offering online banking support. • Takes charge of client onboarding for Treasury Solutions and Banking products, collaborating with Treasury Management Sales and internal business markets. This involves pre-filling paperwork, scheduling and conducting client training, ensuring post-setup follow-up for satisfactory client experience., • Establishes robust partnerships and open communication with the business, operations, IT, and client service teams to effectively manage client onboarding, technical support, service/product upgrades, and hand-offs., • Engages with internal business units to ensure timely delivery of necessary documentation for a smooth service launch., • Collaborates and liaises with vendors as it relates to client onboarding, trouble shooting, application performance and business needs., • Effectively manages and utilizes case management tools (including dashboards) to prioritize tasks, monitor progress to meet service level agreements., • Cultivates strong relationships with new customers to ensure successful new account setup, service launches and key influencer for continued client retention., • Responsible to multi-task by assisting clients/internal partners via various methods of communication (e.g. online application, phone, chat, in-person, email etc.), • Utilizes problem-solving skills, sound judgement, creativity, and experience to analyze information to successfully resolve tasks and issues., • Effectively handles the timing of communication and response to processing requests, providing instructions, scheduled training, bank projects, voicemails and emails for both internal partners and external clients to help build high-touch brand., • Self-Starter that consistently approach their tasks with integrity, accountability, consider client and bank reputational risk, follow compliance guidelines and company policies with a high level of care., • Team player that participates in internal activities, training, testing and initiatives aimed at enhancing client experience, data integrity, optimizing workflows, case management processes etc.Qualifications, • 3+ years of relevant experience in the treasury products and financial industry with strong client service orientation., • Knowledge of regulatory requirements related to financial transactions is highly desirable., • Passion for providing white glove customer service. Excellent customer service and communication skills., • Strong attention to detail, accuracy, and ability to recognize potential fraud or suspicious activity., • Ability to work effectively in a fast-paced environment while maintaining compliance with all applicable banking laws and regulations., • Desire to be part of a team that strives to improve in how we process, deliver and service our clients, actively collaborates to get the job done, and contributes to a work culture that is harmonious., • Self-starter with the ability to multi-task/prioritize workload to ensure timely, efficient and accurate execution., • Associate Degree/Bachelor Degree or transferrable experience for position., • Excellent interpersonal and communications skills both written and oral., • Proven ability to effectively multi-task and assist clients/internal partners through various methods of communication. (e.g. online application, phone, chat, in-person, email etc.), • Strong technical skills including MS Office: Excel, Word and PowerPoint, • Prior experience with Salesforce and Core Banking systems is beneficial but not required. Other CRM experience is a plus. Additional Information Compensation: The expected annual salary for this position is between $72,000 - $81,500 at the start of employment. A salary offer is determined on an individualized basis, taking into consideration factors such as an individual’s skills and experience. In addition to base salary, our total rewards package also includes eligibility for an annual bonus, medical, pharmacy, dental, and vision plans, life and disability insurance, employee wellness program, retirement and savings plans with employer contributions, generous holiday and paid time off schedules, parental leave, and tuition reimbursement. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. All your information will be kept confidential according to EEO guidelines. Due to COVID-19, we are now operating on a hybrid schedule. We value the safety of our employees because we’re all in this together. NO AGENCIES PLEASE. IDB BANK, INCLUDING ITS SUBSIDIARIES AND DIVISIONS, PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, NATIONAL ORIGIN, AGE, DISABILITY, GENETIC STATUS, CITIZENSHIP STATUS, MARITAL STATUS, MILITARY OR VETERAN STATUS, CURRENT UNEMPLOYMENT OR ANY OTHER LEGALLY PROTECTED CATEGORY IN ACCORDANCE WITH APPLICABLE FEDERAL, STATE AND LOCAL LAW. NOTHING IN THIS SITE CONSTITUTES A PROMISE OR OFFER OF EMPLOYMENT.

Job DescriptionCustomer Success Manager Live events are fun. Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family—and they drive real business impact. Companies spend more than $600 billion each year on client entertainment. TicketManager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality—while maintaining compliance, control, and visibility across the organization. Built at the intersection of live events, technology, and enterprise operations, TicketManager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences. TicketManager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR. We’re also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, Houston Texans, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers. Why Work at TicketManager At TicketManager, you’ll help build technology that brings people together through live experiences—while solving complex, real-world problems for the world’s best companies. We’re a fast-growing, profitable company that values ownership, collaboration, and excellence, and we’re building a team that’s passionate about making work impactful and fun. If you’re excited about live events, cutting-edge technology, and doing work that truly matters, you’ll feel right at home here. The Role TicketManager is hiring a Customer Success Manager (CSM) to own and grow a portfolio of enterprise accounts. This is a commercial, revenue-focused role responsible for driving expansion, renewals, and long-term customer value. The CSM is a core member of the Revenue team and serves as the strategic owner and quarterback of their accounts – aligning sales, services, product, and leadership resources to maximize customer outcomes and revenue impact. Every action taken by the CSM is oriented toward retention, expansion, and deepening TicketManager’s footprint within each organization. This role requires strong relationship management, consultative selling skills, executive presence, and comfort operating both strategically and hands-on. Responsibilities: • Account Ownership & Growth, • Own the overall success, growth, and renewal of assigned accounts across the contract lifecycle., • Identify and drive upsell, cross-sell, and expansion opportunities across TicketManager’s full product portfolio., • Build and execute strategic account plans with clear expansion goals and timelines., • Expand TicketManager adoption across new business units, departments, and regions within existing customers., • Revenue Team Leadership, • Act as the primary quarterback for the account, coordinating across sales, product specialists, tech, services, and leadership teams., • Ensure clear ownership, momentum, and accountability across all revenue contributors supporting the account., • Maintain internal alignment to ensure the customer experience supports long-term growth and renewal objectives., • Executive Relationship Management, • Build and maintain trusted relationships with senior executives and decision-makers., • Conduct regular executive check-ins and on-site visits to strengthen partnerships and identify new revenue opportunities., • Ensure executive engagement in key TicketManager moments, including QBRs and the annual Partner Summit., • Quarterly Business Reviews (QBRs), • Lead executive-level QBRs that clearly demonstrate value delivered, product usage, and expansion opportunities., • Partner with sales engineering and data teams to deliver custom, account-specific QBRs., • Use QBRs as a strategic forum to reinforce the full scope of TicketManager’s capabilities and future opportunities., • Renewals & Retention, • Own customer renewals from strategy through execution, consolidating insights from services, usage data, and executive feedback to support success., • Initiate renewal conversations in advance of contract end dates, aligning internal stakeholders and customer leadership so TicketManager stays ahead of the game., • Customer Health & Escalations, • Maintain a deep understanding of account health, engagement, and risk signals., • Ensure risks are identified early and managed proactively., • Partner with Support and Account Management teams to address issues and escalations when needed., • Events & Partner Summit, • Serve as a senior host for customers at live events and TicketManager’s Partner Summit., • Actively engage executives at Summit to build relationships, identify expansion opportunities, and drive new business., • Support executive participation, networking, and speaking opportunities., • CRM & Account Hygiene, • Maintain accurate, up-to-date account records, activity tracking, and customer dashboards., • Expect regular travel to customer offices and live events (up to ~2 weeks per month)., • BA/BS degree required, • 5-7+ years of professional work experience in a collaborative, data-driven environment, • Proven experience in Customer Success, Account Management, or Enterprise Sales within B2B SaaS or services., • Strong commercial mindset with comfort owning renewals and expansion revenue., • Confident executive communicator with experience engaging senior decision-makers., • Highly organized, proactive operator who can manage multiple stakeholders and priorities., • Comfortable working cross-functionally and holding teams accountable to shared goals., • Willing and excited to travel and engage customers in live event environments., • Experience in ticketing, sports, events, hospitality, sponsorships, or enterprise services., • Location: Calabasas, CA (HQ) or New York, NY, • Compensation: $150,000-$175,000 Base Salary, • Bonus & Commission Eligibility, • Reports To: VP, Customer Success, • Work Expectations: Role is In-Office, Monday-Friday, • Retirement: 401(k) Company Match, • Health Benefits: Medical, Dental, Vision & Chiropractic, • Time Off: Unlimited PTO, • Interview Process: Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations., • Events: Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering, • Perks: Fun, collaborative, in-office culture at our HQ with catered lunches and big company perks with the autonomy of a high-growth startup., • Recognition: Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row. Recognized as one of the Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal, • 4.5 out of 5 Glassdoor rating, • Used by over 4,000 globally known companies including ~15% of the Fortune 500 Powered by JazzHR 6VhKsQcypL

Job DescriptionABOUT US: Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always available, and ready to take action. Power better support, sales, and operations – with way less effort. Our founders, Alex Levin and Rebecca Greene, helped build Angi (Angie’s List, HomeAdvisor, and Handy) to over $1.5B in revenue. Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew, and Emergence Capital. Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings! We’re moving fast, and the numbers speak for themselves:- Partnered with enterprise brands like Google, AAA, Ro, Coursera- Raised $82M (top tier investors including Emergence & Homebrew)- Completed 250MM+ calls- Driven $7B revenue for customers- Scaled to $## ARR- Built amazing NYC (NoMad) in office culture ABOUT THE ROLE Regal is seeking a Customer Success Manager to manage and grow our existing platform customers through cross-selling and upselling AI Agents. This role is responsible for driving adoption, retention, and measurable customer outcomes across the post-sale lifecycle. You’ll work closely with customer operators and revenue leaders to ensure Regal delivers clear ROI, while partnering internally to execute expansion opportunities. This is a hands-on, data-driven role for someone who enjoys owning relationships and turning insights into action. You’ll join Regal at a pivotal moment as customers increasingly adopt AI Voice at scale, giving you the opportunity to work on real, revenue-driving use cases while helping define what great customer success looks like in a rapidly growing category.RESPONSIBILITIES: • Own day-to-day customer success for a defined book of business, with a focus on adoption, retention, and renewals, • Track and communicate customer ROI using performance, behavioral, and revenue data, • Lead regular customer check-ins and QBRs, highlighting wins, risks, and next-step recommendations, • Execute account plans aligned to customer goals and Regal best practices, • Identify expansion opportunities through usage trends and evolving customer needs; partner with Sales to close, • Build strong working relationships with key customer stakeholders; escalate when needed, • Partner cross-functionally with Implementation, Support, Product, and Sales to deliver a smooth customer experience, • Surface product feedback and common challenges to help improve Regal’s platform and processesABOUT YOU:, • 2-3 years of experience in client-facing roles such as Customer Success, Account Management, • Must have experience at a consulting firm or a fast-growing B2B tech company, • Experience supporting renewals and contributing to expansion opportunities, • Comfortable using data to assess performance and explain results to customers, • Clear, confident communicator across technical and non-technical stakeholders, • Organized, proactive, and able to manage multiple accounts and priorities, • Excited to work with AI-driven products and learn quickly in a fast-moving environmentBenefits/Perks:, • We care about your health!, • Medical, Dental, and Vision plans - 80% covered by the company, • Flexible PTO & 11 paid holidays/year, • Subsidized Class Pass membership, • We care about future you!, • 401k Plan, • Paid parental leave, • Pre-tax commuter benefits, • We care about connection!, • In-office breakfast and snacks daily, • Happy hours, team outings, & annual off-sites, • Complete laptop workstation

Job DescriptionAmalgamated Bank is seeking a Licensed Retail Banking Representative! Under general supervision, but following established policies and procedures, this position will provide potential and existing customers with high quality customer service in a broad variety of activities (including, but not limited to, life insurance products and general banking needs in branch and at off-site events). The Licensed Retail Banking Representative will need to identify customers or potential customers for an in-depth financial review with the dedicated Financial Advisor. This role will be called upon to work both the Teller and Customer Service areas, according to business needs. This role will also support branch management in achievement of Branch performance metrics and participate in Branch campaigns and promotions. Essential Job Functions: Customer Service Duties: • Perform all aspects of opening and maintaining a variety of accounts in accordance with Bank policy and procedures, including but not limited to the Bank’s CIP and customer service policies, • Proactively present and cross sell Bank products, through probing questions and offer appropriate products and services based on customer responses. This is accomplished by utilizing the Client Relationship Notes form with current or potential customers. Participate in Bank promotions and sales campaigns to achieve Branch performance metrics, • Actively promote the Bank and its products and services. This will include setting - up a table outside the branch and handing out information when necessary, • Participate in off-site sales calls, branch networking, and community and CRA activities, • Resolve customer complaints regarding sales, service or account issues. Respond to customer inquiries or complaints in person or over the phone in a professional manner, which may include preparing and submitting written correspondence to respective departments, • Maintain correspondence with customers and back office by following-up to ensure resolution, • Greet customers in a professional manner that creates a welcoming environment; this includes proper acknowledgement and introduction in accordance with Bank policies, • Demonstrate a comprehensive understanding of specific Bank products and services while matching those products and services to individual customer needs, • Review and verify all previous days’ work to ensure accuracy and resolve any discrepancy that may exist; including but not limited to general ledger accounts, • Approve checks (up to authorized limit) using knowledge of account history and account information on file, • Perform various administrative duties as directed by Manager, • Monitor customer preferences to determine focus of sales efforts, • Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific bank products including but not limited to Life products and services, • Perform all RBR duties such as issuance of official checks, accept payment for rental of safe deposit boxes, process deposits/withdrawals, cash checks, loan payments, etc., • Assist other RBR’s in balancing daily transactions, verifying tickets and daily balancing of the teller area. Help RBR’s with complex work-related matters (i.e. check cashing), • Research and investigate customer claims in matters relating to transaction discrepancies, in order to help resolve issues for customers in a timely manner, • Assist Officers in performing various Branch functions and Branch reports, as requested, • Render priority services to customers in need of special handling, • Perform various related clerical duties as directed, • Knowledge and compliance with investment guidelines and regulatory requirements, including continuing education and certifications, • Bachelor’s degree or equivalent work experience, • Must have State Life Insurance license, • Three years of branch operations experience and strong aptitude for sales, • Must be flexible to work and/or transfer throughout the network, on an as needed basis, • Strong interpersonal and communication skills to build rapport with prospective and existing customers, • Detailed knowledge of banking procedures, regulations and all Branch related functions and terminal systems Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as training, transferrable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. Amalgamated Bank is an Equal Opportunity and Affirmative Action Employer, Minorities / Females / Individuals with Disability / Veterans. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. View our Pay Transparency Statement. Submission of a resume or any information regarding your qualifications does not constitute a promise or offer of employment. At Amalgamated Bank, we consider an applicant to be someone who has interviewed at least once, in person, with the hiring manager. Amalgamated Bank does not sponsor applicants for work visas.

Job Description Location: Brooklyn, NY Schedule: Full-Time Salary: $75,000 – $100,000 per year About MedElite Since 2011, MedElite has been dedicated to improving the standard of care in skilled nursing and long-term care facilities nationwide. We implement a data-driven, "treat in place" model that enhances resident health outcomes while saving valuable time and resources for our partner organizations. By managing a network of advanced practice providers and specialty clinicians, we deliver high-quality, proactive care directly to the bedside. Our passion for positively impacting the lives of residents, administrators, and healthcare professionals drives our commitment to continuously innovate and redefine senior care across the country. Job Summary As the Client Services Manager, you'll serve as the key bridge between new or recently onboarded facilities and our RPM services. You'll foster strong relationships with facility stakeholders while overseeing the implementation of RPM equipment and services. This is a manager-level role responsible for guiding a team of up to 10 medtech professionals, ensuring seamless onboarding, technical support, and customer satisfaction - all while blending in-office oversight with frequent travel to facilities. Responsibilities • Build and maintain rapport with facility leadership and staff to establish strong working relationships., • Act as the primary liaison between external partners and facility teams during the rollout of RPM services., • Oversee the deployment and technical operations of Remote Patient Monitoring (RPM) systems and medical devices, • Explain and demonstrate our RPM services and machines to facility stakeholders., • Lead and manage a med tech team (up to 10 direct reports), setting performance expectations and providing coaching and support., • Provide exceptional customer service - responding to questions, troubleshooting issues, and ensuring a smooth facility experience., • Balance onsite presence with travel: approximately 50% in-office coordination and 50% onsite at facilities., • Secure travel reimbursement and ensure accurate reporting of travel activities. Requirements • 2–3 years of experience in medical equipment deployment, sales, or technical customer service - especially with devices like EKGs, ultrasound machines, or RPM systems., • Proven ability to establish trust and collaborate effectively with healthcare facility teams., • Strong technical acumen to explain and troubleshoot medical equipment and RPM technologies, • Customer-service oriented mindset with polished communication skills., • Managerial experience, with ability to directly supervise and develop a medtech team., • Willingness to travel extensively (50% onsite) and manage reimbursement protocols., • Self-motivated and adaptable—comfortable working across locations and with remote teams., • Must be able to lift a minimum of 20 pounds and stand / walk / work on your feet up to 6-8 hours per dayBenefits, • Health, • Dental, • Vision, • Company-Sponsored Life Insurance, • 401K, • Short and Long-term Disability, • Paid Time Off, • Commuter Benefits, • Travel reimbursement included (for onsite facility visits) Why Work With Us? • Make a meaningful impact in the nursing home community, • Work in a collaborative, mission-driven environment, • Enjoy work-life balance Equal Opportunity Employer MedElite is an equal-opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. MedElite is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Ready to Make a Difference? Apply today and help us deliver compassionate, personalized care where it matters most.

Job Description Service Department Associate The Hot Bread Department Associate responsibilities include frequent interaction with customers, being helpful and providing suggestions on baked goods. In addition, you are responsible for the condition of case and display, ordering, slicing and overall understanding of bakery operations. Smile, greet and be courteous to customers, work with management and all other associates to provide a high level of customer service, be punctual and conduct yourself in a professional manner at all times. Daily Functions: • Observe and Retain all of NetCost Market’s policies and procedures, • Prepare equipment for baking in the beginning of the shift, • Set oven temperatures and place items into hot ovens for baking, • Operate slicing machine, • Be knowledgeable on all products and be able to accurately describe them, • Build visually attractive displays, prepare and set up cases, rotate and replenish products as needed and maintain accurate signage and pricing, • Package, wrap, price and label items for retail sale, • Check and maintain proper temperature and humidity levels, • Operate relevant equipment in a safe and productive manger, • Observe all safety and sanitary food handling practices at all times, including, but not limited to, proper hand washing, use of food handler gloves, hair restraints and proper storage of product., • Ensure proper storage and labeling of product, • Ensure the accuracy, quality and consistency of product, • Maintain knowledge of products and operations of the department, • Clean and maintain work areas, utensils, and equipment, • Prepare and maintain inventory or production records, • Place products in the showcase, • Establish and maintain a positive, professional relationship with customers through effective, accurate, timely, and reliable communication and action, • Inform store manager regarding customer concerns and employee matters, • Follow the instructions of managerial staff, • Be able to demonstrate a positive, helpful attitude as well as presenting professional conduct and appearance at all times., • Maintain a neat, well-groomed personal appearance at all times and observe Company dress code., • Ability to deliver friendly, courteous, prompt customer service, • 18 years or older., • Ability to interpret, understand and follow instructions and solve problems, • Able to work well with others as a team member, • A passion for serving people

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We are looking for a Principal Customer Success Manager to join our team to manage our largest payer customer. Reporting to the Head of Customer Success for Payers and Partners, you will serve as a dedicated relationship owner, advocate, and leader overseeing Spring's largest and most strategic, integrated payer. You will spearhead critical cross-functional initiatives, retention, growth, and serve as a trusted consultant to key stakeholders. This role requires deep expertise and tenure managing jumbo, complex customer relationships. More specifically, we are seeking a customer success professional with extensive experience managing and navigating national payer relationships. This is a full time, fully remote position with approximately 10 to 15 percent travel required. What you'll do: • Serve as the senior leader and dedicated strategic partner for Spring Health's largest payer customer, • Develop collaborative working relationships with payer leadership to spearhead initiatives that drive meaningful impact, retention, and growth, • Consistently demonstrate Spring Health's value proposition and link to customer's defined success metrics, • Own the customer lifecycle from implementation to engagement strategies to contract upsells and renewals. This will include:, • Timely action plans and account planning, • Engagement communication ideation, strategy & execution, • Ongoing reporting and insights to deliver data-driven recommendations, • Business review creation and presentation to senior executives, • Spearhead cross-functional initiatives to present key customer feedback and process improvements, • Drive variable revenue through targeted engagement strategies, • Customer Retention and Renewal Rate: High retention and renewal rates, securing long-term growth with key customer relationships., • Bachelor's degree or higher preferred, • 10-15 years of experience in account management/customer success/healthcare management, preferably with National Accounts/Jumbo Payer Customers, • Extensive experience managing and expanding relationships with national and regional health plans; proven ability to influence executives and key business stakeholders., • Demonstrated success achieving renewal, upsell, and revenue growth targets within jumbo accounts., • Experience in upselling and retaining customers to drive additional revenue (recurring and variable), • Exceptional project management skills and organization, • Innate ability to thrive in fast-paced environments, • Outstanding communication skills with a thoughtful and collaborative approach to relationships, • Humility, resourcefulness, directness, ambition, professionalism, • Proven ability to question, probe, and challenge partners to ensure their ultimate needs are met, • A deep passion for transforming the U.S. healthcare system, especially mental health, • Previous exposure to the complexities and challenges in US healthcare, • Demonstrated passion for, and understanding of, mental illness and the broader U.S. healthcare system, • Experience using data visualization techniques to present key findings, • Experience with member communication strategies, • Proven track record of portfolio retention and growth across national and regional health plans Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job Description Client Solutions Manager Overview: • The Client Solutions Manager will leverage their knowledge of online media, communication and relationship building skills, and analytical abilities to provide campaign intelligence and campaign strategy consultation, including identifying areas where we can provide more value to our clients. The Client Solutions Manager will be measured by their ability to build, cultivate, and partner with our clients as well as their ability to drive incremental revenue. The Client Solutions Manager is a nimble team player who is comfortable managing multiple clients, campaigns, and projects concurrently., • Location - New York City, NY (Hybrid – 2 to 3 days onsite)Responsibilities:, • Build trusted relationships with clients providing best-in-class customer experience by proactively identifying and solving customer challenges, • Partner with cross-functional teams across Insights, Marketing, Media Operations, etc. to collaborate on campaign activation and drive toward client goals, • Be a consultative seller to renew and grow client investments, • Proactively analyze and optimize customers’ advertising campaigns and marketing programs to make strategic recommendations to customers and ensure client objectives are achieved, • Consult and own all aspects of the client’s media campaigns including targeting, implementation, creative and content quality, optimization, performance, and proving ROI through campaign insights, • Apply rigor and use technology to design account plans to meet revenue goals, • Support customer communication and education including a best-in-class onboarding experience and ad hoc platform education needs, • Drive new product adoption and partner technology integration to enable client success and efficiency, • Collaborate with product teams to improve service offerings and campaign management tools and ensure our customer needs are metBasic Qualifications:, • 3+ years of experience in advertising, sales, marketing, consulting, or media, • 2+ years of auction based or programmatic campaign management and optimization experience (i.e. Google Ads, SEO/PPC, ad exchange/trading desks)Preferred Qualifications:, • BA/BS degree or equivalent practical experience, • Ability to work with MS Office Suite (PowerPoint, Excel, Google Docs), • Demonstrated experience with Sales Force or relatable ticketing systems, • Demonstrated analytical background and experience with statistical analysis, return on investment modeling, and advertising / media analytics, • Ability to think strategically with a proven track record of achieving results by connecting a customer’s pressures with data-driven products and solutions., • Demonstrated understanding of internet advertising technology and marketing automation, • Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision, • Ability to work independently and collaborate cross-functionally, • Demonstrated commitment to understanding and prioritizing the needs of the customerSuggested Skills:, • Stakeholder Management, • Sales Force, • Google DocsCompensation:, • $30.96 - $42.92/hr. (W2/Non-Exempt)Req# 16107

Job DescriptionABOUT US: Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always available, and ready to take action. Power better support, sales, and operations – with way less effort. Our founders, Alex Levin and Rebecca Greene, helped build Angi (Angie’s List, HomeAdvisor, and Handy) to over $1.5B in revenue. Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew, and Emergence Capital. Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings! We’re moving fast, and the numbers speak for themselves:- Partnered with enterprise brands like Google, AAA, Ro, Coursera- Raised $82M (top tier investors including Emergence & Homebrew)- Completed 250MM+ calls- Driven $7B revenue for customers- Scaled to $## ARR- Built amazing NYC (NoMad) in office culture ABOUT THE ROLE Regal is seeking a Manager, Customer Support & Experience to lead our Customer Support function as we continue to grow our B2B omnichannel & AI Agent platform. This role is critical to delivering a high-quality, reliable support experience to our customers as they deploy Regal across their businesses. As the Manager of Customer Support & Experience, you will be a hands-on leader responsible for scaling day-to-day support operations, SLAs, escalation and incident management, and team development. You’ll partner closely with Customer Success, Implementations, Product, and Engineering to resolve complex issues, surface customer insights, and continuously improve both the customer experience and internal support processes. This role is ideal for someone who thrives in a fast-growing B2B SaaS environment, enjoys building scalable systems, and leads with empathy, accountability, and a strong bias toward action. RESPONSIBILITIES: • Own the end-to-end handling of incoming customer support requests, ensuring timely, accurate, and high-quality resolution across all channels, • Lead and develop a high-performing customer support team through coaching, mentorship, and clear performance expectations, • Monitor and manage support KPIs, including response times, resolution rates, customer satisfaction (CSAT), ticket volume, and SLA adherence, • Act as the escalation point for complex customer issues and incidents, coordinating cross-functionally to drive resolution, • Build, refine, and scale efficient support processes, workflows, and documentation to improve customer experience and operational efficiency, • Maintain a deep understanding of Regal’s product, customer use cases, and technical architecture to better support B2B customers, • Partner closely with Product and Engineering to share qualitative and quantitative customer feedback, identify trends, and influence roadmap prioritization, • Prepare and present regular reporting on support performance, customer issues, and operational insights to leadership, • Use data to proactively identify gaps, risks, and opportunities for improvement, and drive clear action plans, • Serve as an administrator for core support tools (e.g., Zendesk, Intercom), owning configuration, workflows, and enablement for the teamABOUT YOU:, • 6+ years of experience in customer support, technical support, or customer service within a B2B SaaS environment, with 2+ years in a people-management role, • Proven ability to lead, motivate, and scale high-performing support teams while maintaining a strong customer-first mindset, • Strong operational rigor with experience managing SLAs, escalations, incident response, and support metrics, • Technical fluency and domain experience in several of the following areas:, • SaaS platforms, • APIs and integrations, • Contact center or communications software, • SQL or data analysis, • Marketing automation, SMS, email, or voice systems, • Comfortable navigating high-pressure situations and resolving complex, multi-stakeholder customer issues, • Excited by building programs, experimenting with new approaches, and continuously improving how support operates at scale, • Experienced with modern customer support tooling and systems, • A hands-on leader who leads by example, builds trust with customers and teammates, and is deeply committed to delivering exceptional support experiencesBenefits/Perks:, • We care about your health!, • Medical, Dental, and Vision plans - 80% covered by the company, • Flexible PTO & 11 paid holidays/year, • Subsidized Class Pass membership, • We care about future you!, • 401k Plan, • Paid parental leave, • Pre-tax commuter benefits, • We care about connection!, • In-office breakfast and snacks daily, • Happy hours, team outings, & annual off-sites, • Complete laptop workstation

Job Description The future of AI — whether in training or evaluation, classical ML or agentic workflows — starts with high-quality data. At HumanSignal, we're building the platform that powers the creation, curation, and evaluation of that data. From fine-tuning foundation models to validating agent behaviors in production, our tools are used by leading AI teams to ensure models are grounded in real-world signal, not noise. Our open-source product, Label Studio, has become the de facto standard for labeling and evaluating data across modalities — from text and images to time series and agents-in-environments. With over 250,000 users and hundreds of millions of labeled samples, it's the most widely adopted OSS solution for teams working on building AI systems. Label Studio Enterprise builds on that traction with the security, collaboration, and scalability features needed to support mission-critical AI pipelines — powering everything from model training datasets to eval test sets to continuous feedback loops.We started before foundation models were mainstream, and we're doubling down now that AI is eating the world. If you're excited to help leading AI teams build smarter, more accurate systems — we'd love to talk. HumanSignal's customer base is growing exponentially, and you will be on the front lines of ensuring that these customers become passionate, lifelong partners. As a member of our Customer Engagement team, you'll be accountable for establishing deep customer relationships, driving revenue, hitting SLAs, and maintaining the quality standards that power breakthrough AI applications. You will work closely with HumanSignal's enterprise customers and frontier labs, driving end-to-end engagements from new projects and pilots, owning account execution, working cross-functionally to ensure our Label Studio platform and Data Creation Laboratory services are delivered consistently and on-time, and driving account growth. You are the primary contact between HumanSignal and our customers, working with and advocating for data leaders and engineering/operations teams who are pushing the boundaries of what's possible with AI. You have a strong interest in how purpose-built, human-created data can unlock novel AI capabilities. Your bias is towards finding not just one-off solutions, but repeatable and scalable ways to ensure we continually deliver excellence. You have a track record of managing customers to renewal, forecasting with precision, and supporting sales teams in driving expansion. And you are naturally empathetic and excel at building long-term relationships through diligent problem solving and thoughtful, strategic discussions. Within HumanSignal, you will work cross-functionally with Operations, Product, Sales, and our Data Creation Laboratory teams as the primary customer operations advocate. The blend of operations and customer management to drive our most important outcomes makes this a unique and exciting role at the heart of HumanSignal's mission to harness human intelligence to power the future of AI. The ideal candidate is customer-driven, analytical, empathetic, outcome-focused, and above all someone who drives and inspires results. You Will: • Build and drive critical operational processes: the consistent, on-time delivery of Label Studio platform capabilities and Data Creation Laboratory services, and revenue growth for our customers, • Build and oversee operational levers with a relentless focus on SLA achievement and quality improvement, • Review, track, and improve operational performance with an obsession for continuous improvement, • Oversee onboarding and successful implementation for new customer projects, • Manage the long-term health of customers by identifying and preempting areas of risk or concern, • Partner with clients to understand operational issues and advocate for solutions with HumanSignal engineers, • Work directly with customers' engineering teams, partnering with customer-facing engineers and technical account managers, • Answer questions and address issues related to our platform, APIs, and data services, • Create an effective feedback loop between frontline operations, product teams, strategy, and customers, • 4-9 years of total work experience, with experience in consulting or technical program management roles, • Associate / Senior Consultant / Engagement Manager experience at a top-tier consulting firm, • A technical background (education or professional experience with CS, Economics, Statistics, Engineering), • A proven track record in B2B client-facing roles and expanding client relationships, • Ability to understand APIs, ML workflows, and data operations, and build great relationships with technical customers, • Excellent cross-functional collaboration skills, • Outstanding verbal and written communication abilities, • A track record of structured, analytics-driven problem solving, • A history of diligence and organization across multiple work streams, • An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results, • Strong analytical, planning, and process improvement capabilities, • Prior experience at an API-driven technology company and/or managing technical customers, • Experience with data annotation, labeling platforms, or ML operations At HumanSignal, we're building the infrastructure for the next generation of AI. Our Label Studio platform powers data operations for leading organizations worldwide, while our Data Creation Laboratories manufacture the purpose-built datasets that breakthrough AI applications require. We believe the next frontiers in AI won't be unlocked by scraping what's left on the web—they'll be built on human-created data that captures the complexity of how systems need to see, hear, reason, and react. Through controlled environments and operational excellence, we're enabling researchers and enterprises to innovate without being constrained by data availability. We work with frontier AI labs, Fortune 500 enterprises, and government agencies who are pushing the boundaries of what's possible with AI. Join us in building the data that will build the future. We are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, or Veteran status. At HumanSignal we pay based on regional compensation market rate ranges across the globe. We are hiring for this role across North and South America as well as Europe. The base cash compensation range is $140,000 to $200,000 USD. These ranges are provided by market data and are in good faith. The final offer details are determined by several factors including candidate experience, expertise, as well as applicable industry knowledge and may vary from the pay ranges listed above.

Job DescriptionSauce is a premier restaurant technology platform that helps businesses grow with our Commission-Free Delivery & Pickup structure and proprietary delivery optimization technology. We are serving a 105 billion dollar US local restaurant business. Headquartered in NYC and Tel-Aviv, Sauce wants restaurants to fulfill their highest potential, this means giving local establishments everything they need to connect directly with their customers. The Sauce team pools together decades of restaurant tech experience, along with seasoned tech, sales, marketing, product and operations executives who produce an industry-changing delivery system for successful local restaurants and chains. We are looking for a Customer Success Manager (CSM) to help secure the long-term success of our restaurant partners. You will provide support throughout their entire life cycle from onboarding, to adoption, to retention. This role is essential to ensuring that our customers have a world-class experience and opportunities to further develop their business.The Sauce CS team is the heartbeat of our customers. We are a diverse, global team working to help our customers meet their business goals through creative problem-solving, data and deep product knowledge. We’re empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans. The passion we have for the Sauce mission makes it easy to be obsessed with our customers. This role is remote and reports to the Director of Customer Success. What You'll Do • Own & Grow Your Book of BusinessManage a portfolio of NYC-based restaurant partners, owning adoption, health, renewals, and net revenue retention (NRR)., • Forecast renewals and expansion accurately, consistently hitting or exceeding quarterly targets., • Identify upsell, cross-sell, expansion, and referral opportunities, partnering with Sales to close., • Drive Adoption, ROI & RetentionLead onboarding reinforcement, ongoing enablement, and change management for operators and their teams., • Clearly translate Sauce’s impact into “orders gained,” “fees avoided,” and “profit protected.”, • Conduct data-driven QBRs, health checks, and in-person visits to reinforce value and uncover growth opportunities., • Be the Voice of the CustomerGather structured and unstructured feedback from restaurant partners., • Identify trends, diagnose root causes, and escalate insights to Product and Operations to improve the platform and customer experience., • Serve as a senior-level escalation point for high-impact or time-sensitive issues, ensuring fast resolution and clear communication., • Lead Cross-FunctionallyPartner closely with Onboarding to ensure smooth go-lives and early success., • Collaborate with Support, Sales, Marketing, and Leadership to share playbooks, best practices, and voice-of-customer insights., • Contribute to the evolution of CS processes, metrics, and playbooks as Sauce scales.What Sets You Up For Success, • 5+ years of experience in Customer Success, Account Management, or Strategic Partnerships (SaaS preferred)., • Experience managing restaurant, hospitality, or multi-location SMB accounts is strongly preferred., • Strong understanding of off-premise ordering, delivery logistics, and restaurant unit economics., • Comfortable working in Salesforce, HubSpot, or similar CRMs, and fluent in Excel/Google Sheets for KPI analysis., • Confident, consultative communicator who can coach busy operators in person and over Zoom., • Highly organized, data-driven, and proactive—you anticipate issues before they become problems., • Comfortable traveling ~40% locally within the NYC market for onsite visits and relationship building., • Passion for helping local businesses grow and win., • Knowledge of Hebrew is a big plus.What We Offer, • Strong & Competitive Compensation Package, • Company-Sponsored Insurance Package (Health, Dental, Vision, Mental Health), • Paid Parental Leave, • Flexible Work Environment

Job Description Account Coordinator Remote (US) | Partnerships A bit about us GroundTruth is a media company that turns real-world behavior into marketing that delivers real business results. Using observed real-world consumer behavior, like location and purchase data, it creates targeted advertising campaigns across all screens for advertisers. GroundTruth then measures how consumers respond to the campaigns – including if they physically show up to a location or website – to understand the real business results generated by a brand's advertising. Learn more at GroundTruth.com. At GroundTruth, we believe that innovative technology starts with the best talent and we have been ranked one of Ad Age’s Best Places to Work for three years in a row (2021, 2022 & 2023). Learn more about the perks of joining our team here. A bit about you We’re seeking a Account Coordinator with 1 year of account management experience in Ad Tech / Digital advertising to join our Partnerships team. The Account Coordinator is primarily responsible for providing technical solutions for streamlining operations, trafficking and managing mobile campaigns and establishing successful and long-lasting relationships with our customer base. A successful candidate will demonstrate meticulous attention to detail and have a winning attitude. If you’re a digital advertising enthusiast with relevant technical account management experience, we invite you to talk to us about our Platform Operations Specialist team at GroundTruth. You will • Execute with input from Customer Success Managers and Team Leads, • Partner with peers to manage clients' backend requirements, grow business & overcome daily hurdles, • Communicate with customers (infrequently), • Support the team while delivering upon tasks set by manager and senior staff, • Provide campaign support, • Possess knowledge of, and ability to Debug trafficking tags such as 1x1 pixels, JavaScript, VAST, Flashtalking and DoubleClick, • Monitor hybrid campaigns and ensure 100% delivery, • Facilitate custom ad hoc requests, • Traffic/create new campaigns in GroundTruth’s platform “Ads Manager”, • Track, measure, and analyze the performance of multiple mobile advertising campaigns simultaneously., • Be the first point of partner contact for any technical guidance, campaign setup and training requests, • Review pacing reports and offer recommendations/optimizations on campaigns to ensure KPI goals are met, • Track and resolve Zendesk Requests, • Navigate and troubleshoot relevant internal products/campaign issues and assist in providing solutions to client issues, • Gather all feedback from the client and relay it back to the Product and Technology teams You have This is our ideal wish list, but most people don’t check every box on every job description. So, if you meet most of the criteria below and are excited about the opportunity, and willing to learn, we’d love to hear from you. • Trafficking experience, • Bachelor's degree and 1 year of relevant experience (or 3 years with no degree) in a digital media, performance marketing agency, social agency, account management, or media sales role, • A passion for technology and deep understanding of the mobile space across search, social, advertising networks, rich media vendors, mobile payments, etc., • Strong organizational and planning skills, an attention to detail, and an appreciation of deadlines and goals, • Proficiency in Office Suite, Excel, PowerPoint or Keynote Our values At GroundTruth, we value GRIT and we seek candidates who share these principles. We believe that a strong foundation in these values drives success, fosters collaboration, and enables us to create lasting, impactful relationships both within our team and with our clients. • Growth Mindset: We position ourselves toward growth – in the business world and within ourselves. We see problems as opportunities and approach all situations with an open mind., • Respectful: We are respectful to each other, our customers, and our partners in everything we do., • Intentional: We question assumptions, turn off auto-pilot, think through each task, act with purpose, and see objectives through to resolution., • Trustworthy: We want to earn the reputation of being a trusted media platform and partner by driving real business results for our clients for our colleagues. Why you’ll love working here At GroundTruth, we want our employees to be comfortable with their benefits so they can focus on doing the work they love • Remote-first philosophy, subject to each manager’s discretion depending on the needs of the role, • Flexible vacation, • Daily lunch credit when working in-office, • Fully stocked snacks and beverages, • 401(k) employer match, • Fully-paid medical premiums for employees, • Generous parental leave, • Active DEIB Committee with regular initiatives, • Inclusion Academy seminars, • Wellness and gym reimbursement, • Family and pet expense reimbursement, • Education and coaching reimbursement program, • Option for mobile phone reimbursement or separate company phone, • Equity analysis to ensure fair pay Compensation package • $65,000 - $82,000 base salary, 15% bonus ($74,750 - $94,300 OTE) Applications will be reviewed on a rolling basis The final deadline to apply is 1/1/26, but early applications are strongly encouraged as we may begin interviewing prior to that date Use of AI in recruiting process We use AI-supported tools as part of our recruitment process to help identify candidates whose experience aligns with open roles. These tools analyze job-related information to generate match insights for our team — but every application is reviewed by a recruiter, and hiring decisions are never made by AI California Privacy Rights Notice for Job Applicants GroundTruth complies with California privacy laws. Please review our most up-to-date California Privacy Rights Notice to learn how we collect and use personal information during the application process. Equal Employment Opportunity (EEO) Statement We are an equal opportunity employer and value diversity, inclusion and equity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Applicants with disabilities may be entitled to reasonable accommodations under applicable federal, state and/or local laws. If you need reasonable accommodations in the application process, please reach out to us at

Job DescriptionDescription: About Us At Biz2Credit, we seek individuals who are eager to join a dynamic and innovative fintech company on a mission to transform the lending landscape for small businesses. Our values of Collaboration, Responsibility, Empowerment, Disruption, Innovation, and Trust guide everything we do, and our purpose of helping small businesses succeed drives us forward. As a company, we believe that with the right tools and support, small business owners can achieve their dreams, and we're here to make that happen. That's why we're dedicated to developing cutting-edge solutions. One of them is our Biz2X platform, a fully configurable SaaS solution that leverages artificial intelligence and machine learning to make lending more efficient, effective, and accessible. But we're more than just another FinTech company. We're a team of individuals who bring their unique personalities, backgrounds, and experiences to work every day. We believe that diversity makes us stronger, and that's why we value a culture that is inclusive and supportive. We're looking for people who are excited about the opportunity to make a difference, who want to work in an environment that is both challenging and fun, and who are eager to bring their whole selves to work. So, if you're someone who is eager to join a company that is making a real impact, who values a positive and inclusive workplace culture, and who is ready to be a part of a team that is changing the lending landscape, we want to hear from you. Come join us and be a part of something truly special at Biz2Credit. About the Role We are seeking a Partnership & Client Success Manager who blends operational strength, relationship management, and fintech industry knowledge. This person will work closely with our Head of Partnerships to scale our embedded lending ecosystem, improve partner activation, drive revenue, and ensure integrated partners (SaaS, Payroll, and Banks) have a seamless experience. This is a hands-on, analytical, process-driven role — ideal for someone who understands the mechanics of SMB lending, partner integrations, and the day-to-day realities of managing high-value B2B partnerships. Key Responsibilities Partnership Operations & Optimization • Own the operational performance of key partnerships, • Analyze the partnership funnel end-to-end: lead flow, conversion, partner engagement, and revenue impact, • Identify bottlenecks and implement process improvements within embedded workflows to increase throughput and partner-driven loan volume, • Collaborate with Product, Marketing, and Sales Ops to streamline workflows and partner integrations, • Serve as the primary operational contact for partner teams, • Ensure partners understand Biz2Credit’s products, processes, and value proposition, • Manage onboarding, training, and ongoing enablement for partner-facing teams, • Monitor partner satisfaction and proactively address issues before they escalate, • Work with the Strategic Partnerships Lead to identify upsell, cross-sell, and expansion opportunities, • Support new partnership launches with operational readiness and execution, • Provide insights and recommendations to leadership on partnership performance and growth opportunities, • Participate in quarterly business reviews with partnersRequirements:, • 5+ years in client success, partnership success, or partner operations, • Fintech, lending, SMB financing, or financial services experience required, • Strong understanding of lending workflows, lead funnels, and conversion metrics, • Experience working with payroll providers, accounting platforms, or B2B SaaS ecosystems is a plus, • Proven ability to manage complex partner relationships and drive operational improvements, • Analytical mindset with experience using CRM, dashboards, and reporting tools, • Excellent communication, cross-functional collaboration, and problem-solving skills, • Increased partner-driven loan volume and revenue, • Higher partner activation and engagement rates, • A cleaner, more predictable partnership funnel, • Stronger partner satisfaction and retention $120k- $135k

Job Description Enabling safe and rewarding digital lives for genuine people, everywhere We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live. About the team and role Customer Success Team At GBG, we don’t just provide products. We deliver valued solutions to help our customers grow their business. This is a unique opportunity to join our Customer Success team at the ground floor and have a direct imprint on how our organization serves as the connection point between our customers, our solutions, and the rest of the GBG organization. We will work together under the guiding principle that healthy customers are growing customers and to achieve that requires: · Understanding our customer’s goals and quantifying how GBG helps achieve them · Demonstrating curiosity in our customer’s needs and their business strategy · Building relationships and engagements across different levels of our customers · Partnering cross functionally within GBG to operate on behalf of our customers · Challenging both our customers and GBG team on new ways to innovate for growth The Role As a Customer Success Manager at GBG, you'll be the strategic partner to a portfolio of clients engaging with them from signature through onboarding, adoption, and long-term value realization. Your role centres on building trusted relationships, driving product engagement, and ensuring customers achieve their business goals through our solutions. You’ll collaborate cross-functionally with Sales, Customer Growth, Onboarding, Product, and Support to deliver a seamless customer experience for a healthy engagement. This includes proactively managing renewals, identifying expansion opportunities, and serving as the voice of the customer to influence internal priorities. Expect a dynamic mix of consultative problem-solving, data-driven insights, and advocacy that turns satisfied customers into loyal champions. What you will do • Responsible for base revenue retention on existing GBG solutions within customer portfolio, • Help design and measure health metrics and implement improvement plans as required, • Build relationships with existing contacts and identify new contacts to deepen engagement, • Uncover new customer challenges and provide Customer Growth counterparts with insight into potential upsell/cross-sell opportunities (CSQLs), • Craft and execute key engagements during the customer lifecycle including business reviews, internal account plans, and renewal engagements, • Proficient in GBG’s solutions and the value they provide across various use cases, • Understand your customer’s needs to guide them through best practice product adoption, • Leverage internal tools to monitor daily volumes to identify any peaks/valleys within current solutions and facilitate appropriate actions and resolutions where needed, • Work with customer support team to understand trends in customer/vertical level commonalities in recurring tickets/issues, • Operate cross-functionally with a wide range of internal teams to address customer needs and issues Skills we are looking for Experience: • Minimum 3+ years in customer-facing roles, including day-to-day account management and senior-level stakeholder engagement., • Proven track record of owning and managing customer meetings, including quarterly business reviews (QBRs)., • Demonstrated ability to develop customer account plans and perform SWOT analysis. Skills & Competencies: • Strong passion for delivering best-in-class customer experience., • Ability to translate data into compelling success stories and actionable insights., • Comfortable working cross-functionally with Sales, Marketing, Product, and Operations in a fast-paced environment., • Proactive mindset for identifying solutions and managing execution to completion., • Interest in product capabilities and applying them to solve customer challenges., • Agility to work in ambiguous situations and apply an entrepreneurial approach to new challenges., • Curiosity to explore innovative methods, including leveraging AI for faster, more efficient customer value delivery. Technical Proficiency: • Familiarity with Microsoft Office Suite, Salesforce, Power BI/Tableau, Gong, and/or Customer Success platforms. Industry Knowledge: • Experience in identity verification, fraud prevention, or familiarity with industries such as gaming, banking, fintech, lending, insurance, retail, or technology. Benefits To find out more As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.

Job DescriptionSalary: Who are we? Finance teams need clear visibility into their cash flow, but most still rely on Excel to manually track data across multiple bank accounts. This makes it hard to see real-time cash positions, spot trends, and drive smarter financial decisions. Nilus changes that. We're building an AI-powered cash management platform that gives finance teams real-time cash visibility, forecasting, and reconciliationall powered by AI, eliminating manual work and unlocking insights that help businesses grow. Backed by top VCs including Bessemer, Felicis, BTV, and Symbol - Nilus is a fast-growing fintech startup led by a team of ex-fintech pros passionate about transforming the finance function. What Were Looking For: Nilus is looking for a Customer Success Manager (CSM) to join our growing team and lead the post-sales experience for our B2B customers. Youll be responsible for driving customer adoption, retention, renewals, and expansionensuring customers continuously realize value from Nilus This role requires someone who is passionate about helping customers succeed and can act as a strategic partner, guiding executive teams through onboarding, demonstrating the value of our platform, and ensuring long-term satisfaction and growth. Youll become a key voice of the customer internally and help influence product, marketing, and support strategies. This is a hands-on role focused on driving measurable results for our customers and for Nilus. Were looking for Customer Success professionals who understand what our customers are dealing with - complex, manual cash management workflows - and want to help others modernize them through technology. Experience working with treasury / finance teams is a big plus. What youll be doing • Partner with internal teams to support customers through onboarding and implementation, ensuring a smooth and engaging experience., • Drive product adoption and engagement by helping customers align their goals with platform capabilities., • Serve as the primary point of contact for your portfolio of accounts throughout the customer lifecycle., • Monitor customer health metrics to proactively identify risks and opportunities., • Deliver and communicate ROI to customers and ensure they realize the full value of our product., • Act as a trusted advisor, guiding customers on best practices and use-case optimization., • Support renewals and identify expansion opportunities in collaboration with the sales team., • Collaborate cross-functionally with product, marketing, and operations teams to champion the voice of the customer internally., • Provide feedback and insights to improve customer experience and inform product development., • Create and deliver training, documentation, and support resources to enable customer success. Your qualifications 2+ years of experience as a Customer Success Manager / Account Manager (ideally in B2B SaaS) Strong communication skills with the ability to lead and support executive and end-user stakeholders Experience working with finance, treasury, corporate finance, or accounting teams big plus Basic technical understanding and ability to work with modern tools (including AI-powered platforms) to troubleshoot, analyze data, and support customer workflows Excellent problem-solving abilities and a proactive approach to customer needs Excited to enable customers with product training and support Ability to juggle multiple priorities and work in a fast-paced, dynamic environment Proven track record in managing customer relationships and driving adoption and retention - bonus

Job Description Come join the global leader in Legal and Governance AI - as we expand our Governance sales team in the US! LegalOn, the pioneer in LegalAI for corporate legal teams working with over 7,500 in-house teams globally, completed the acquisition of Fides, a governance AI innovator revolutionizing how global enterprises manage their governance across over 100 countries. Our AI-powered platform streamlines entity and board management with built-in legal logic tailored to every jurisdiction, helping companies like Allianz Global Investors, Sequoia and Lime manage governance workflows with unprecedented speed, accuracy, and compliance. Following our success across Europe and early traction in the US, we are now scaling our sales organization in North America - and we’re looking for ambitious and driven customer success professionals to join our growth journey. The Role As a Customer Success Manager / Legal Operations Specialist for our Governance product (Fides), you will work closely with our enterprise and financial institution (asset managers, private equity, …) clients to help them adopt and fully capture the value of our platform. You will lead the onboarding and initial setup for new customers, support initial setup, and manage the relation with clients as they ensure successful adoption of the Fides platform. Leveraging your legal expertise and understanding of corporate law, you will work closely with in-house legal teams - most often General Counsel, Corporate Secretaries, and their supporting teams - you will help clients accurately map governance data, optimize workflows, and unlock the full value of our platform. You will collaborate with our global Customer Success, Product, and Sales teams to deliver a seamless client experience, expand client relationships, and contribute to the growth of our Governance business. Responsibilities Legal Advisory and Governance Expertise • Serve as a knowledgeable point of contact for clients on corporate law and governance workflows., • Interpret and extract legally relevant data from complex corporate documents and map it accurately into the Fides platform., • Lead onboarding projects for new enterprise clients, ensuring a structured, efficient, and timely implementation., • Design onboarding plans, coordinate stakeholders, and deliver training that accelerates product adoption., • Support clients throughout their lifecycle with proactive check-ins, responsive communication, and issue resolution., • Drive product usage, deepen engagement, and promote best practices to maximize client value., • Identify upsell opportunities within existing accounts and partner with Sales where needed to expand usage or introduce additional services., • Collaborate with Product to communicate client needs and suggest enhancements that improve platform usability and compliance., • Partner with Sales, Implementation, and Support teams to ensure unified, high-quality client outcomes., • Identify processes suitable for automation and help implement workflow improvements across CRM and internal systems. Qualifications: Legal and Governance Background • Licensed attorney in one or more US jurisdiction, • Strong understanding of corporate law, entity management, governance documents, and regulatory frameworks., • 1 to 2 years of experience in a fast-paced environment such as BigLaw, Big Four, financial institutions, or a related field., • Experience working directly with clients; LegalTech or SaaS experience is a strong plus., • Strong project management skills with the ability to manage multiple onboardings and client relationships in parallel., • Excellent communication skills with the ability to explain legal concepts clearly and deliver actionable guidance., • Creative, analytical mindset with comfort using metrics, data, and structured processes to drive success., • Competitive base salary + uncapped commission structure., • Comprehensive health, dental, and vision insurance, generous PTO and 401K plan, • Flexible working arrangements. Preferred NY location (Hybrid). (San Francisco or remote within the US/Canada can also be considered for the right profile)., • Opportunity for advancement as part of fast-growing global team.

Job Description Title: Senior Account Manager, Customer Success & Growth Reports To: General Manager Location: NYC, Kansas City area or US Remote Opportunity Overview: Our client is filling a Senior Account Manager role that combines the responsibilities of Customer Success into one strategic position. This role is a key driver to their growth, as Senior Account Managers shape client experience and company reputation, and are trusted to think long-term, act decisively, and lead with empathy. This role owns retention, renewal, and expansion across a portfolio of high-value, strategic accounts. To excel requires strong executive presence, consultative leadership, and a long-term mindset focused on client outcomes and trust, not transactional selling. Success will be measured by a combination of customer retention, net revenue retention and expansion, new ARR added, client satisfaction and advocacy, and strength and stability of long-term client relationships. The ideal candidate is customer-centric by nature, skilled at solving complex regulatory and operational challenges through technology, and adept at building strong customer relationships that consistently demonstrate the value of partnering with our client's business. TalentScale Partners is a boutique executive search and recruiting firm working with a fast-growing SaaS client in the Insurtech space. Since 2006 our client has been delivering cloud-based software solutions that simplify the complexities of regulatory compliance for agencies, carriers, and other insurance organizations. Their platform is a critical component of the producer licensing lifecycle streamlining operations, centralizing data, and ensuring real-time compliance. With over 600 customers, including 3 of the top 5 U.S. P&C agencies, the business is growing rapidly and building a team passionate about solving compliance challenges in the insurance industry. Key Responsibilities Customer Success - As the primary strategic point of contact for a portfolio of high-value accounts, own customer retention, including: • Managing renewals through proactive engagement, clear outcomes, and strong relationships., • Anticipating and mitigating churn risk by ensuring alignment to client expectations., • Leading executive-level conversations, QBRs, and renewal discussions., • Contributing insights to improve retention strategy and advocating relentlessly for client success internally., • Maintaining accurate account plans, health indicators, and forecasts while tracking performance, engagement, and satisfaction signals. Customer Growth - Identify expansion opportunities rooted in client business outcomes and performance objectives. Typically 10–20% YoY growth within strategic accounts through expanded product and services utilization. • Translate business objectives into clear, measurable marketing strategies, ensure alignment between client expectations and delivery., • Partner with internal teams to scope and position additional services., • Present recommendations to clients as a natural, strategic extension of existing solutions. We’re not looking for sales pitches., • Ultimately, grow account revenue while protecting long-term client trust. Qualifications & Experience • 5-10 years of Enterprise SaaS Account Management, Customer Success and/or Client Services experience managing Tier 1 & 2 customers, • Proven track record of owning successful customers retention, renewal and revenue expansion within long-term (2+ years) client relationships., • Strong experience consultatively managing senior and executive-level stakeholders for a value-based SaaS product and services organization., • Prior experience with insurance agencies, carriers, MGAs, or within Insurtech, coupled with an understanding of regulatory and compliance processes is highly preferred, • Bachelor’s degree, • Expected travel up to 10% Professional Attributes • Highly organized, self-motivated, and results-driven, • Ability to lead without authority and influence cross-functional teams, • Natural collaborator who thrives in a team-oriented, fast-paced environment, • Passionate about technology and solving real-world business problems What the Employer Offers • Competitive compensation with uncapped commissions for adding new business, • Bonus for achieving customer retention/expansion goals, • Health, dental, vision, and 401(k) plans, • Opportunity to grow with a company that’s scaling fast in a growing market, • Collaborative, mission-driven team focused on innovation and customer success TalentScale Partners is a boutique executive search and recruiting firm purpose-built for high-growth organizations, venture-backed startups, and PE portfolio companies. We focus on partnering with our clients to attract, select and hire top-tier leaders and high-impact team members through executive & retained search, project-based recruiting, embedded RPO & contract recruiting, and fractional TA leaders and professionals. Learn more at our website and follow us on LinkedIn.

Job DescriptionEnterprise Customer Success ManagerFull-time Position About Us We are a rapidly growing B2B SaaS startup revolutionizing the way enterprises manage their digital transformation initiatives. Our cutting-edge platform empowers organizations to streamline their operations, enhance productivity, and drive innovation across their business units. As we continue to expand our client base and product offerings, we are seeking a talented and driven Enterprise Customer Success Manager to join our team. Position Overview As an Enterprise Customer Success Manager, you will play a crucial role in ensuring the long-term success and satisfaction of our high-value enterprise clients. You will be responsible for building and maintaining strong relationships with key stakeholders, driving product adoption, and maximizing the value our customers derive from our platform. This position requires a strategic mindset, excellent communication skills, and a deep understanding of B2B customer success principles. Key Responsibilities • Client Onboarding and Implementation: Develop and execute comprehensive onboarding plans for new enterprise clients, ensuring a smooth transition and rapid time-to-value. Collaborate with cross-functional teams to coordinate implementation efforts and address any technical challenges., • Relationship Management: Serve as the primary point of contact for assigned enterprise accounts, building strong relationships with key decision-makers and stakeholders at all levels of the organization. Conduct regular check-ins and quarterly business reviews to maintain engagement and identify growth opportunities., • Strategic Account Planning: Develop and maintain detailed account plans for each client, outlining goals, KPIs, and action items to drive adoption, expansion, and retention. Continuously monitor account health and proactively address any risks or concerns., • Product Adoption and Usage: Analyze product usage data and customer feedback to identify opportunities for increased adoption and value realization. Develop and implement strategies to drive feature adoption and showcase the full potential of our platform., • Customer Advocacy: Cultivate customer advocates within your portfolio, encouraging participation in case studies, testimonials, and referral programs. Facilitate knowledge sharing and best practices among clients to foster a strong user community., • Upsell and Cross-sell Opportunities: Identify and pursue expansion opportunities within existing accounts, working closely with the sales team to develop and execute account growth strategies. Ensure a seamless handoff between sales and customer success teams for upsell and cross-sell initiatives., • Churn Prevention: Monitor customer health scores and engagement metrics to identify at-risk accounts. Develop and implement targeted retention strategies to address concerns and mitigate churn risk., • Product Feedback and Innovation: Gather and synthesize customer feedback to inform product development priorities. Collaborate with the product team to communicate customer needs and market trends, contributing to the product roadmap., • Reporting and Analytics: Prepare and present regular reports on account performance, customer health, and key success metrics to internal stakeholders and leadership. Utilize data-driven insights to inform strategic decision-making and resource allocation., • Industry and Product Knowledge: Stay up-to-date with industry trends, competitive landscape, and product developments to provide informed guidance to clients and internal teams.Qualifications, • Bachelor's degree in Business, Marketing, or a related field; MBA is a plus, • 5+ years of experience in customer success, account management, or consulting roles