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  • Senior Product Designer
    Senior Product Designer
    1 day ago
    Full-time
    New York

    About Blank Street Blank Street is on a mission to become the defining food beverage brand of our generation. At 100+ locations, we've built one of the fastest-growing consumer brands in the US and UK, and are quickly becoming the go-to spot for the next generation of coffee and matcha drinkers. With a large global roadmap ahead, we're shaping the future through elevated beverages, thoughtful store designs, and hospitality-driven experiences. Add a Spark to the Ordinary At Blank Street, we're building thoughtful, beautifully designed experiences, both in-store and digitally. We're looking for a Senior Product Designer to join our Product Design team to help drive exciting initiatives. As a Senior Product Designer, you will own the design of our consumer app and internal tools, combining user research, a strategic mindset, and design skills across both UX and Visual to deliver stellar customer experiences. You are not only a craft expert across UX and visual design, but also a strategic partner who helps shape what we build and why. You bring a strong point of view grounded in research and data, and you are comfortable navigating ambiguity to define product direction. You translate insights into actionable design strategies, aligning user needs with business goals. You advocate for the customer at every stage, ensuring that design decisions are intentional, scalable, and impactful. This role is fully in-person and based out of our Brooklyn, NY office. What You'll Own: App Experience Design • Lead the end-to-end design process for the consumer app, from discovery and research through concept development, design execution, and post-launch iteration, • Design holistic experiences --- systems, flows, and interfaces --- that are intuitive, elegant, and scalable, • Create wireframes, high-fidelity designs, and prototypes to communicate ideas effectively Internal Tools Design • Own the design of internal tools that support operations, store teams, and other internal users, • Ensure internal-facing products are intuitive and reduce friction in day-to-day workflows User Research \& Insights • Plan and conduct user research to uncover insights, validate hypotheses, and inform product strategy, • Translate research findings into clear product opportunities, frameworks, and design directions, • Champion a user-centered and data-informed design culture, advocating for best practices across teams Collaboration \& Standards • Partner closely with product and engineering to shape roadmaps and prioritize initiatives based on user and business impact, • Serve as a steward of the team's design system, ensuring consistency, quality, and scalability across platforms while sharing ownership with the broader team, • Present and communicate complex ideas and design rationale to stakeholders at all levels, • Explore and integrate AI-driven opportunities into the product experience where relevant Requirements: • 5-7 years of experience minimum in a product design, user experience, or equivalent role, with demonstrated leadership on complex digital products, • Bachelor's degree preferred, with multidisciplinary background such as psychology, computer science, information sciences, human/computer interface design or commerce/business, • Strong foundation in user research methodologies (qualitative and quantitative), including user interviews, usability testing, journey mapping, and synthesis of insights into product direction, • Experienced, innovative and forward-thinking designer who can demonstrate leadership of medium-scale projects from concept to completion - research, approach, design strategy, systems, and implementation, • Experience contributing to and evolving design systems and tokens in partnership with engineers., • Experience working with generative AI, personalization systems, or recommendation engines, • Proven interpersonal skills, stakeholder relation skills, and ability to work in a team environment, • Strong storytelling with excellent verbal, written and visual communication skills, • High proficiency in the use of tools such as Figma as well as Adobe Creative Suite, Keynote, and Google Slides Benefits \& Perks: • $140,000 - $160,000 annual base salary, • Equity package, • 15 days of paid annual leave (on top of company-observed holidays and sick time), • Three health plan options, with full coverage available for two employee-only tiers, • Commuter benefits, • Parental leave, • Bereavement leave, • Exclusive access to our coveted Regulars program -- yes, that means free coffee, matcha and more! ☕️, • Regular social outings with the team, • Free Blank Street swag

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  • Care Manager (Bilingual in Mandarin or Cantonese)
    Care Manager (Bilingual in Mandarin or Cantonese)
    11 days ago
    $29.87–$31.93 hourly
    Full-time
    Manhattan, New York

    Position Summary The Care Manager provides services within the Care Management programs, including Health Home Care Comprehensive Care Management, HCBS Basic Plan Support, and State Paid Care Management services. This position may support Willowbrook Class Members. The core responsibility of the Care Manager is to oversee and coordinate access to services for people with intellectual and developmental disabilities. The Care Manager works with the member, their family and/or representative, and providers to develop, implement, and monitor an integrated and person-centered driven Life Plan, following the completion of a comprehensive assessment process. The Life Plan is the foundation upon which service delivery is built. The Life Plan identifies services that meet medical and behavioral health needs, community, social supports, and other necessary services to support them to live their healthiest and most meaningful life. A key function of this role is being a strong advocate in supporting the member to access needed services to reach their identified goals and live a meaningful and quality life. ACA/NY is a 501(c)(3) not for profit organization that has been designated as a Care Coordination Organization/Health Home (CCO/HH) by New York State. ACA/NY is dedicated to meeting the needs of people with Intellectual and Developmental Disabilities by providing comprehensive care management and coordination of service. ACA/NY supports 25,000+ people in its program with support services spanning New York City, Long Island, and the Lower Hudson Valley. Duties & Responsibilities • Deliver person-centered care management services in compliance with regulatory standards and in alignment with the agency’s quality management plan, policies, and standard operating procedures., • Responsible for the completion of a comprehensive assessment/reassessment process., • Identify gaps in service provision and make referrals when appropriate. Advocate on the member’s behalf, to reach their identified goals and live a meaningful and quality life., • Develop, implement, and monitor member Life Plans within required timeframes, by leading an interdisciplinary team planning process, with the person at the center., • Develop strategies that address conflict or disagreements in the person-centered planning process and working with the interdisciplinary team to resolve those conflicts in a timely manner., • Complete all required service documentation with stated timeframes. Ensure all billing critical documentation is present and valid prior to the submission of any billable service documentation., • Maintain the member’s continued eligibility for care management through the completion of an annual Level of Care (Re)Determination, ensuring OPWDD eligibility is maintained, and enrolling in the Home and Community Based (HCBS) waiver., • Identify and access benefits and entitlements (Medicaid, Social Security, SNAP, etc.) when a member is eligible. Ensure existing benefits and other entitlements are maintained., • Ensure a current and accurate information sharing consent is present within the electronic health record and updated as necessary when changes occur or are requested by the member and/or representative., • Coordinates and provides access to high quality healthcare services, inclusive of medical, behavioral health, specialized services. Provides regular communication, monitoring, and action oriented follow up on critical and acute healthcare needs., • Identifies, coordinates, and provides access to preventative and health promotion services as needed., • Coordinates transitional care inclusive of appropriate follow up from inpatient to other settings, discharge planning, facilitating transfers within the healthcare system, residential settings and aging out of childhood services to adult services., • Use health information technology in the delivery of care management services, included but not limited to the use of the electronic health records and programs to facilitate telehealth services for members. Maintain a thorough and accurate electronic health record for all assigned members., • Attend department/team meetings, trainings, supervisions, etc. as scheduled and in accordance with agency practice and policy., • Complete all required trainings within required timeframes., • Travel throughout the designated service area to meet with members as needed in alignment with regulatory standards and to ensure identified needs are met. Travel is required to meet with providers, members of the interdisciplinary team, and accompany members where indicated to necessary appointments., • Identify and follow all incident reporting guidelines and procedures, ensuring the immediate safety of the member., • Maintains confidentiality in accordance with HIPAA and privacy practices., • Adheres to all policies and standard operating procedures for the delivery of comprehensive care management and ancillary functions of the Care Manager., • Adheres to and upholds ACA/NY’s Code of Conduct., • Perform other duties, as assigned. Qualifications • A Bachelor of Arts or Science degree with two years of relevant experience, or a license as a Registered Nurse with two years of relevant experience, or a master’s degree with one year of relevant experience., • Fluent understanding of community cultural traditions, norms, and practices of Members and their families., • Absolute sense of integrity and personal commitment to serving people with I/DD and their families., • Excellent interpersonal, public speaking, and written communication skills., • Ability to work autonomously., • Demonstrate professionalism, respect, and ability to work in a team environment.

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