Service desk analyst jobs in Union City, New JerseyCreate job alerts

Our IT Department is looking for a full time Service Desk Analyst to join their team! This is a 40 hour position Monday - Friday: 8am - 5pm. Responsibilities: • Answer calls from users within Community Care, • Help desk ticketing system, • Troubleshoot windows and office, • User account administration, • Participate on a professional help desk, focused on providing exceptional customer support, • Use a wide variety of tools to deliver accurate data and information, • Ability to quickly transition from project work to incoming call(s), • Suggest, support, and participate in the quality initiatives undertaken by Community Care Physicians, • Perform other related duties as delegated by immediate supervisor Compensation: $21.00 - $34.00 hourly Community Care Physicians offers competitive salaries and a comprehensive benefits package, including medical, dental, vision and life insurances, paid holidays, paid time off, retirement plan, and much more in a business casual environment! We welcome candidates who will bring diverse intellectual, gender and ethnic perspectives to Community Care Physicians. Community Care Physicians is an Equal Opportunity Employer.

Our Corporate team may not provide direct care, but we still touch people's lives in a very real and substantial way. The services we provide contribute greatly to the overall patient and member experience, supporting our reputation for excellence. MJHS is in search of a Service Desk Analyst who will be responsible for assisting customers with technical issues or questions relating to computer hardware or software devices. Duties include taking phone calls from customers or communicating with them through messaging platforms, helping customers diagnose technical issues over the phone and speaking with them about installing hardware or software on their computers. • High School Diploma, • A+ Certification Required, • 2 years of experience in the use and repair of PCs, laptops, printers, smartphones, and other computer peripherals, • Use and installation of Microsoft Office 365 and Windows 10, • Experience with remote desktop software, • Knowledge of Outlook, • Expert understanding of computer networking principals to troubleshoot issues, • Ability to prioritize functions and tasks performed within the department in order to meet deadlines, • Strong customer service skills, • Excellent verbal and written communication skills

Job Description Join DYOPATH as a Service Desk Level 2 Analyst Are you energized by solving technical puzzles and helping people stay connected and productive? DYOPATH is looking for a Service Desk Level 2 Analyst who thrives on team spirit, curiosity, and a genuine commitment to exceptional support. Why You'll Love Working Here • Purpose with Passion – A culture guided by the L.O.V.E. philosophy (Living Our Values Every Day)., • Grow & Thrive – Certifications, career development, and professional growth opportunities., • Award-Winning Culture – Known for outstanding service internally and externally., • Fun & Respectful Teamwork – Collaborative, uplifting environment where achievements are celebrated.Benefits, • Medical, Dental & Vision Coverage, • Life Insurance, • 401(k) with company match, • "You Pick a Day" paid holiday, • FSA & HSA options, • Pet Insurance, • …and more!, • Full benefits overview available at dyopath.com/careersRole Overview, • Location: On Site (New York, NY), • Schedule: 1st Shift (9a-6p); Monday through Friday, • Pay Rate: $29Your Mission as a Service Desk Level 2 Analyst, • Serve as the go-to technical resource for desktops, laptops, printers, mobile devices, software, and network issues., • Tackle mid-level challenges, resolve escalations, and collaborate with IT teams when needed., • Mentor Level 1 analysts through coaching and guidance., • Prioritize user satisfaction with timely issue resolution and follow-up., • Pursue ongoing training, certifications, and continuous learning., • Contribute to special projects supporting service improvement.What You Bring to the TeamEducation & Certifications, • Associate's degree (or higher) in Computer Science or related field preferred., • Professional certifications (or working toward):, • HDI Support Center Analyst (HDISCA), • ITIL Foundation, • Microsoft 365 Certified: Fundamentals, • Microsoft 365 Certified: Endpoint Administrator AssociateExperience & Skills, • 2–4 years in technical support, including at least 1 year as a Service Desk Level 2 Analyst or similar role., • Exceptional customer service and the ability to explain technical solutions clearly., • Strong proficiency in Windows OS, Microsoft Office, and advanced network troubleshooting., • Familiarity with ITIL or similar service frameworks., • Ability to work independently and collaboratively., • Strong analytical and multitasking skills under pressure. Equal Opportunity Employer DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at . The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

Job DescriptionWho we are The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn't coming; it's here, and we need builders, innovators and problem solvers to help us create it. Who you are Metropolis is seeking a Deal Desk Analyst to join our Revenue Operations team. This role is responsible for the end-to-end integrity of our underwriting process. You will serve as the primary point of contact for underwriting deals, ensuring every deal is accurate, profitable, and aligned with our long-term growth strategy. This role is perfect for a highly analytical problem-solver who enjoys optimizing complex workflows, stress-testing financial models, and providing the actionable insights that drive executive decision-making. What you'll do • Act as the primary point of contact for Sales reps to handle "desk-heavy" tasks, including updating proformas and resubmitting deals for approval, • Manage the underwriting lifecycle using internal automation tools to accelerate approval times without sacrificing accuracy, • Rigorously review sales proformas to ensure maximum profitability, operational efficiency, and data integrity, • Collaborate directly with sales and operations leaders to inform best practices for underwriting and managing assets, • Analyze and stress test potential macro and micro impacts to asset performance, • Maintain meticulous records within Salesforce to ensure the team has access to "source of truth" business metrics, • Contribute to improvements in deal desk processes, documentation, and playbooks, • Use GTM insights to inform cross functional collaboration to inform strategic decision making throughout the organization, • Drive continuous improvement and innovation to support the company's growth and competitivenessWhat we're looking for, • 2+ years of experience in a Deal Desk, Sales Support, or Sales Operations role, • Strong skills in Google Workspace and Salesforce, • Seasoned professional with a strong background in revenue operations and analytics, • Strong analytical skills, with the ability to audit financial proformas, identify data inconsistencies, and implement necessary corrections, • Detail-oriented, excellent written and verbal communication skills with the ability to identify areas of improvement and propose necessary changes, • Service-oriented mindset, taking pride in the success of others and treating internal sales teams as key stakeholdersWhile not required, these are a plus: Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting. As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.

Job DescriptionITTConnect is seeking an IT Service Desk L2 Analyst for a direct-hire full time position with a large financial institution. Position is onsite in Midtown Manhattan Work shift: 6am - 3pm Requirements • 8+ years of experience in IT Service Desk, • 5+ years of experience in Service Desk Level 2 support, • Proficient with Windows OS, Microsoft 365, Active Directory, wi-fi and MS exchange, • Experience with cloud platforms such as Azure, or AWS, • Knowledge of networking concepts (TCP/IP, LAN/WAN, firewalls), • Experience with ticketing systems (e.g., Jira, ServiceNow), • Scripting experience (PowerShell, Bash), • Experience with virtualization platforms (VMware, Hyper-V), • Experience with virtual desktop infrastructure (VDI – e.g. Citrix), • Strong knowledge of ITSM tools (e.g., Jira) and ITIL practices, • Understanding of data privacy, regulatory requirements, and cybersecurity in finance, • May require after-hours or weekend work during system upgrades, maintenance or emergencies, • On-call responsibility for critical infrastructure issues, • Desirable experience working with banks / financial services, • Bachelor’s degree in Information Technology or related field

This is an exciting opportunity to work for one of the top law firms in the U.S.! Davis Wright Tremaine LLP is looking for an Information Technology Coach to join our team in ourNew York office. This is an essential position that will require five days in-office.The IT Technology Coach provides a superior level of expertise around a multitude of applications and technology in use throughout the firm. This position provides expert-level, white-glove technical support and instruction to firm lawyers and staff and prioritizes understanding their needs and workflows to enhance efficiency and client service. Expert technical and customer service skills are paramount.At Davis Wright Tremaine, you will find challenging assignments, opportunities for professional growth and community involvement, and a culture of inclusion. DWT fosters inclusiveness and authenticity. Regardless of position, everyone here has a voice and the support is unparalleled.On a typical day you will: • Provide personalized, white-glove support and coaching to lawyers and staff on firm applications, mobile devices, and Information Technology (IT) security best practices, • Become intimately familiar with business processes and firm applications to provide instruction, support, and advice to departments, practice groups and teams to improve efficiency, • Partner with teammates and other coworkers to identify and resolve problems and make improvements, • Keep professional skills current by taking relevant training and continuing education courses. Apply and share these skills back on the job to the betterment of the department and firm, • Maintain high quality standards within the team by supporting good practices and habits. Identify and encourage areas for growth and improvement within the team, • Assess opportunities for application and process improvement and prepare documentation of rationale to share with team members, leadership, and other affected parties, • Be committed to "seeing around the corner" and sharing these insights with the law and technology community. Identify and adopt technology solutions as they apply to legal practice, • Manage and triage incoming Service Desk tickets. Provide regular written or verbal follow-ups with users, maintain clearly written and comprehensive ticket work notes, and resolve tickets in a timely manner, • Maintain knowledge of hardware and software supported and how various departments, practice groups, and teams utilize them to support business processes, • Quickly provide Level II and Level III technical advice/support, installation/configuration, troubleshooting assistance, and problem resolution for PCs (both laptops and desktops), printers, applications, smartphones, mobile devices, telephones, remote access, and document transfers through all Service Desk support channels, • Document all support interactions and their resolutions in the incident tracking database, • Manage multiple tasks from initiation to closure in an organized fashion. This includes the setting of expectations, communication of progress and issues, identification and escalation of risks, and prioritization of tasks, • Provide Service Desk call center backup for the Information Technology (IT) Support Analyst team, • Seek opportunities to help attorneys and staff leverage our existing technologies within their workflow of delivering legal services to clients. Document the successes for the benefit of others, • Maintain awareness and adherence of security measures, policies, methods, and procedures that safeguard the integrity of and access to enterprise systems, files, and firm data. Promote a culture that promotes information security as an integral part of IT architecture and business processes, • Assist with determining and documenting the support impacts of new technology and planned software upgrades as requested, • Coordinate timely repair of hardware with outside vendors, monitor inventory levels, verify bills/invoices, and generate and maintain hardware and software inventories for the office, • Provide support for all audio/visual needs within the local office. Partner with Lead AV Specialist and colleagues in all offices to ensure meetings are setup on time and executed without issues. (Not applicable in Seattle.), • Travel, provide after-hours support, and work non-business hours as necessary, • Assist with other special projects, tasks, and/or support as assigned, • Expert understanding of desktop, laptop, mobile device, printer, various Windows OS, and Microsoft 365/Office Suite support and coaching, • Superior troubleshooting, decision-making, follow-up, follow-through, and priority setting skills; demonstrated ability to practice good judgment, • Tenacious problem-solving skills with attention to detail and quality control, • Exceptional organizational, interpersonal, and customer service skills; ability to handle stressful situations in a calm, composed manner while maintaining focus on the objectives at hand, • Demonstrated ability to quickly learn new technologies, to understand the value-added, and pass that knowledge on to others, • Excellent communication skills, both verbal and written, with all levels of a professional services organization are required. Must be able to communicate easily with stakeholders about their requirements, expectations, and risks within the context of a given effort, • Excellent interpersonal skills required. Must be a team player, • 3+ years' experience in a law firm providing direct hardware and software support, • 3+ years' experience providing knowledge transfer and technical training preferred, • A+ Certification preferred, • GED/High School Diploma required; Bachelor's degree preferredDavis Wright Tremaine LLP is an AmLaw 100 law firm with 9 offices nationwide. We are relentlessly committed to client service and look for candidates who share that commitment. At DWT, client service means having empathy for each client's and each lawyer's work and personal pressures, business objectives, and legal needs; anticipating their needs; and having the capabilities and commitment to deliver what matters most to them.DWT offers competitive compensation in addition to ample benefits including but not limited to:, • Choice of health and vision insurance plans, • 2 paid volunteer days for qualifying community service work, • Dental plan, • Fertility and adoption benefit, • Paid sabbatical after 13 years of service, • Tuition reimbursement, • Commuter benefits, • Retirement contributionThis job description intends to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to include all duties and responsibilities. New YorkThe annualized salary range for this position in New York City is $93,000 to $104,000 ($51.00 to $57.14 hourly). Actual pay will be adjusted based on experience and other job-related factors permitted by law. Full time employees may be eligible for a bonus, health insurance with an optional HSA, short term disability, long term disability, dental insurance, vision care, telemedicine and virtual short term solution based counseling services, life insurance, Healthcare and Dependent Care Flexible Spending Accounts, subsidized backup care and caregiving resources, 401(k), vacation, sick time, and an employee assistance program. Additional voluntary programs include: voluntary accident insurance, voluntary life, voluntary disability, voluntary long term care, and pet insurance. Commuter and Transit programs are also available.Davis Wright Tremaine LLP fosters a culture where all talented individuals-including those who are traditionally underrepresented in the legal profession-can have, and can see, paths to success.Our commitment to diversity, equity, and inclusion sits on four pillars: Community, Growth, Education, and Engagement.Learn more about the firm's commitment to DEI here:___. Davis Wright Tremaine provides reasonable accommodations for those who need them to complete the application or recruiting process and for employees who need reasonable accommodations to perform the essential functions of their positions due to a disability or for religious reasons. If you need to request accommodation during the application or recruiting process, please email ___. #LI-CH1

Job Description THIS IS A CONTRACT POSITION 6 MONTHS TO A YEAR ONSITE 5 DAYS 9AM - 5PM OR 10AM - 6PM. WE NEED 4 CONTRACTORS FOR THIS PROJECT. THE POSITION IS PAYING IN THE $40 AN HOUR RANGE. Under the direction of the Technical Services Director, the Desktop Analyst is responsible for providing second level support for PCs, laptops, applications, mobile devices and remote access to end-users as well as the deployment and physical maintenance of all PC’s, mobile devices, telephones and related hardware. Responsibilities: • Manage and respond to all support requests (incidents or service) submitted in ServiceNow., • Perform desk side visits and/or remote troubleshooting support as needed, • Deploys and provides direct support of firm issued hardware to end users, this includes desktops, laptops, printers, MFDs, monitors, telephones, mobile devices, wireless access cards and other peripherals., • Provide second level support and troubleshooting for the following;, • Windows 10, • Applications - Microsoft 365, iManage/DeskSite, including non-standard installations., • Mobile Devices, • Install and support the firm’s remote access technologies (Citrix and VPN), • Perform virus remediation in conjunction with directives from the IS Security team, • Deploy and maintain the firm’s BYOD initiative, • Performs individual and floor moves of all IS hardware equipment, • Builds and rebuilds desktops and laptops using standardized tools, • Performs hardware upgrades and repairs on all IS hardware, this includes the hardware refresh, • Coordinates with IS Inventory Specialist to maintain the inventory of the firm’s (general and loaner) equipment; laptops, desktops, printers, blackberry, smartphones, tablets, wireless access cards in the asset tracking tool, • Performs computer builds, office setup and mobile devices in preparation for the summer and fall associates as well as new hires, • Setup equipment in conference rooms, visiting attorneys/clients and perform quality control checks, • Follows equipment reclamation process for departing employees, • Install, administer and maintain software on the MFDs, • Coordinate issues with or redirect issues to appropriate departments, • Generate documentation for new processes/update existing process (ex. new install procedures, software usage instructions, mobile app installation), • Provides assistance during any IS technology implementation within the firm

Job Description Title of Position: IT Service Desk Analyst [HYBRID] FLSA Status: Exempt Department: Information Technology Reports to: IT Service Desk Manager Salary: $60,000 - $70,000 About Win Win is a leading provider of shelter, supportive housing, and innovative programs for families with children experiencing homelessness, in New York City. Our equity-driven Way to Win model takes a multifaceted approach to overcoming barriers to stable housing by offering essential services, including childcare, employment support, legal aid, high-impact youth programs, and housing assistance. We are seeking dedicated individuals who share our mission to end homelessness and provide families with the innovative support they need to secure permanent housing. Purpose of the Position We are looking for an enthusiastic IT Service Desk Analyst who enjoys fieldwork and engaging directly with customers. This role requires flexibility to work weekends and holidays, with the benefit of a hybrid schedule. The candidate will provide technical assistance and support to Win staff and clients, ensuring the effective use of IT equipment and applications. Responsibilities include remote and in-person service desk support, setup, installation, and troubleshooting of IT equipment and software, and resolving hardware, software, and network connectivity issues efficiently. Key Responsibilities • Respond to user inquiries and technical assistance requests via phone, email, or work order., • Assess and resolve problems with IT equipment and applications for users., • Serve as the first-level point of contact for Win clients, facilitating the effective use of student iPads, laptops, and PC lab equipment., • Diagnose and troubleshoot hardware, software, and network connectivity issues., • Escalate IT service issues to appropriate technical staff as needed., • Document all user support activities in the designated IT work order system., • Maintain communication with end-users and supervisors regarding support activities., • Install, upgrade, maintain, and troubleshoot IT assets, including desktop computers, peripherals, software applications, laptops, printers, tablets, smartphones, and IP phones., • Provide individual and group end-user instruction on the use of deployed technology resources., • Maintain updated IT inventory information and document it in the IT Asset Tracking system., • Prepare and maintain IT service documentation and reports., • Shift: Monday - Friday, 9:00 a.m. to 5:00 p.m.; occasional assignments on evenings and weekends., • Regular travel to Win sites across all five boroughs of New York City., • Occasional inspection of equipment and cables in floors, ceilings, closets, and IT rooms., • Bachelor’s degree in computer science or information systems from an accredited college or university, or graduation from a certified technical training program in computer maintenance/repair., • At least two years of work experience in IT support or a related technical support capacity., • Leadership: Set an example by following Win policies and procedures. Act with professionalism and a strong work ethic., • Facilitating Change: Consistently deliver high-quality results., • Managing Performance: Interact respectfully with clients and co-workers., • Applying and Developing Expertise: Work with the manager to develop and achieve challenging but attainable goals. Understand the consequences of actions. Our most effective service to our community comes from a diverse mix of minds, backgrounds, and experience. As a result, we are committed to cultivating an inclusive work environment. Win actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law. Company DescriptionWomen In Need provides safe, clean shelter and critical services and programs to over 10% of the homeless families in New York City. As the City’s homelessness crisis continues to escalate at an unprecedented rate, Win continues to increase in size, staff, and scope. With 14 shelters, and hundreds of supportive housing units, Win will serves more than 10,000 homeless families annually – always with a trauma informed focus on providing programs and services they need to confidently regain their independence and succeed on their own. For more than 39 years, Win’s mission has been to break the cycle of homelessness for families in New York City.Women In Need provides safe, clean shelter and critical services and programs to over 10% of the homeless families in New York City. As the City’s homelessness crisis continues to escalate at an unprecedented rate, Win continues to increase in size, staff, and scope. With 14 shelters, and hundreds of supportive housing units, Win will serves more than 10,000 homeless families annually – always with a trauma informed focus on providing programs and services they need to confidently regain their independence and succeed on their own. For more than 39 years, Win’s mission has been to break the cycle of homelessness for families in New York City.

Job Description We are seeking an experienced Financial Reporting Analyst to join our dynamic finance team. In this role, you will be responsible for preparing and reviewing SEC filings, supporting the month-end and quarter-end close processes, and providing financial analysis and reporting to management and the board. Key Responsibilities • Assist with preparation and review of quarterly and annual SEC filings (10-Q, 10-K, 8-K), including disclosures and MD&A., • Support the monthly and quarterly close process, including consolidation of property-level results., • Coordinate with third-party administrators, auditors, and internal teams (Accounting, Tax, Legal, Investor Relations)., • Conduct technical accounting research, especially around real estate transactions and REIT-specific guidance., • Prepare supporting schedules, analyses, and variance reports for management and board-level reporting., • Contribute to process improvements and control enhancements to support a scalable, efficient reporting function., • Collaborate with senior leaders across finance and operations to ensure timely, accurate reporting. Qualifications • Bachelor’s degree in Accounting; CPA required or in progress., • 3+ years of experience, ideally Big 4 public accounting, • SEC reporting experience (10-Q, 10-K) required., • Real estate/REIT exposure strongly preferred., • Strong Excel skills with ability to build reporting models and analyze large data sets., • Excellent communication and organizational skills; ability to work in a fast-paced environment with multiple priorities., • Team-oriented with a proactive, positive attitude.Company DescriptionAtlas Search is an executive recruiting firm dedicated to placing accounting, finance, middle office, information technology, human resources, and office / accounting support professionals. Our clients range from Fortune 500 to start-ups and we service all industries ranging from Financial Services to Media & Entertainment. We were founded on the principle of relationships; our firm has been built on partnering with candidates and clients with a focus on their long-term interests. We provide Technology professionals like yourself on a permanent basis for our clients across all industries. Specialties include: Software Engineers, Web Developers, iOS/Android Engineers, Data Analysts, Business Intelligence, Data Engineers, Data Scientists, Help Desk/Desktop Support, Systems Administrators/Engineers, Network Administrators/Engineers, Cloud/DevOps Engineers, Application Support, Business Analysts, Project Managers, IT Managers, CTOs, etc.Atlas Search is an executive recruiting firm dedicated to placing accounting, finance, middle office, information technology, human resources, and office / accounting support professionals. Our clients range from Fortune 500 to start-ups and we service all industries ranging from Financial Services to Media & Entertainment. We were founded on the principle of relationships; our firm has been built on partnering with candidates and clients with a focus on their long-term interests. We provide Technology professionals like yourself on a permanent basis for our clients across all industries. Specialties include: Software Engineers, Web Developers, iOS/Android Engineers, Data Analysts, Business Intelligence, Data Engineers, Data Scientists, Help Desk/Desktop Support, Systems Administrators/Engineers, Network Administrators/Engineers, Cloud/DevOps Engineers, Application Support, Business Analysts, Project Managers, IT Managers, CTOs, etc.

Job Description Wilson Elser is a leading defense litigation law firm with more than 1400 attorneys in 46 offices throughout the United States. Founded in 1978, we rank among the top 100 law firms identified by The American Lawyer and 36 in the National Law Journal's survey of the nation's largest law firms. Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our IT Support Operations Supervisor This position will offer a hybrid schedule. The Position This role is responsible for operational oversight of the firm's outsourced Service Desk provider and ensuring alignment with internal IT support teams, including onsite support and the developing Level 2 support function. The Help Desk Supervisor will ensure vendor performance, knowledge accuracy, and service readiness for new technology deployments, while supporting ITSM initiatives aligned to the firm's service delivery roadmap. Key Responsibilities: • Serve as the primary operational liaison between the firm and outsourced Service Desk vendor., • Monitor daily Service Desk queue health and escalate risks related to backlog, aging, or SLA compliance as needed., • Escalate recurring incident trends requiring technical review by internal Level 2 support teams., • Review QA results provided by vendor and identify coaching opportunities., • Participate in vendor governance meetings and provide feedback on performance trends., • Maintain escalation paths and decision routing between internal IT teams and the vendor., • Coordinate updates to vendor-accessed knowledgebase to reflect current standards, procedures, and environment changes., • Assist with onboarding of new services or processes into the vendor support model., • Subject matter expert on Jira Service Management., • Train others in use of JSM via lunch and learn and 1 on 1 support., • Understand and execute standard operating procedures for Service Desk., • Act as an escalation point for problems or issues, in a timely manner., • Coordinate Service Desk participation in IT projects and ensure vendor readiness for new or changing support requirements., • Coordinate user requirements with regional supervisors, management, and other IT teams., • Support white-glove service expectations for attorneys and executive staff through collaboration with regional and onsite support teams., • Coordinate with the Leads in the various regions to ensure smooth operation of the service desk. This includes understanding how the Service Desk interacts with other internal IT support teams., • Analyze ticket trends within Jira Service Management to identify training needs or documentation gaps., • Assist with implementation of organizational change or problem management initiatives as needed., • Assist with documentation of Help Desk standards, policies, and procedures., • Partner with the other leads for support and assist with Service Desk readiness for new production software or projects., • Perform special duties, tasks, or projects, as required., • Support Service Desk readiness for pilots, product launches, and technology upgrades in alignment with departmental roadmap., • Participate in DR and Tabletop Exercises., • Monitor and report on Service Desk KPIs and highlight operational risks or trends requiring leadership awareness, including: First Contact Resolution, SLA attainment, customer survey responses, ticket aging, and escalation rates. Qualifications • Bachelor's Degree in Computer Science, Information Technology, or other related field, or equivalent work experience., • Certifications in CompTIA A+, HDI Support Center Analyst, or similar certifications preferred but not required., • ITIL 4 Foundation preferred, • Thorough understanding of PC hardware and software, • Windows 10 and Windows 11, • Understanding call center phone systems, • Microsoft Office O365 suite, • Zoom and Teams, • Desktop client and web-based applications, • Cloud services (Azure), • Active Directory, • Wireless peripherals, • Remote access and common tools, • Virtual environments, • Laptop and desktop PCs, • LAN/WAN understanding, • Prior law firm experience a big plus, • JIRA Service Management expertise, • Strong analytical and problem-solving skills, • Excellent verbal and written communication skills, • Self-starter with the ability to manage own time effectively and work autonomously, • Call center or Service Desk oversight a plus, • Ability to travel, when required A variety of factors are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands, other business and organizational needs, and other factors permitted by law. Final salary wages offered may be outside of this range based on other reasons and individual circumstances. This position is considered full-time and therefore qualifies for benefits including 401(k) retirement savings plan, medical, dental, vision, disability, and life insurance. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. Salary Range: $100,000—$130,000 USD Why Should You Apply? • Benefits: Outstanding benefits package, including 401k match and generous PTO plan, • Career Growth: Ample opportunities for professional development and advancement

The Service Desk operates as a central service and support team, responding to incoming inquiries, screenings, and onboarding of vendors to technology platforms. The Service Desk Unit is part of a central services and support group within the Technology Division at MOCS. Note: This is NOT a Helpdesk

The Service Desk unit operates as a central service desk for vendors, agencies, and the community, responding to incoming inquiries through our ticketing system related to MOCS systems as well as procurement and contracting processes, while providing support for screening and onboarding vendors to t

Senior Analysts may conduct all duties relevant to Analysts in their assigned division and demonstrate an advanced level of expertise. Senior Analyst, Service Desk Operations (Procurement Operations Specialist). All MOCS Analysts are expected to deliver timely and quality work products and services,

Job DescriptionLocation: New York, NY (onsite 2-3x/week) About Us Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE! Position Overview The Technical Process Analyst position is a hybrid (on-site/remote) capacity for a dedicated account. This role focuses on reviewing and optimizing internal processes by analyzing incoming support tickets/cases, identifying patterns, inefficiencies, and opportunities for improvement. The analyst will drive process efficiencies, automation, and AI integrations while maintaining familiarity with Thrive's tools and workflows. Primary Responsibilities • Review and analyze incoming tickets/cases to identify trends, recurring issues, and areas for improvement, • Conduct general quality assurance (QA) on processes to determine what can be done better, • Identify process gaps, bottlenecks, and inefficiencies, • Explore and recommend opportunities for automation, AI enhancements, and overall technical process efficiencies, • Update and maintain technical process documentation as needed, • Prepare and deliver monthly reports summarizing imrpovements, changes, and key findings for leadership review, • 2+ years of experience in client-facing roles, preferably within IT service management or managed services, • Familiarity with MSP operations, ITIL processes, or service delivery frameworks, • Experience with documentation management, performance metrics analysis, service handoff processes, and issue identification in client environments, • Basic understanding of MSP operations, including service desk, network management, and cloud services, • Strong familiarity with Thrive's internal processes, tools, and workflows (internal candidates from Thrive strongly preferred), • Proven experience in process analysis, improvement, or a related role (e.g., support, operations, or QA), • Analytical mindset with the ability to identify patterns, trends, and opportunities from data/ticket volumes, • Knowledge of process improvement methodologies (e.g., Lean, Six Sigma) is a plus, • Experience with automation tools, AI opportunities, or documentation updates is advantageous Thrive is committed to fair and equitable compensation practices. The salary range for this role is $80,000 - $110,000 anually. A candidate's salary is determined by various factors, including, but not limited to, relevant work experience, skills, and certifications. The salary range may differ in other states and may be impacted by proximity to major metropolitan cities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, secual orientation, gender identity, national origin, disability or protected veteran status. Powered by JazzHR MERmxvssK7

Job Description ABOUT US The West Side Federation for Senior and Supportive Housing, Inc. (WSFSSH) is a community-based organization responding to the need for low-cost housing. Our mission is to provide safe, affordable housing with supportive services within a residential setting that enhances the independence and dignity of each person. WSFSSH develops, manages, and provides social services in housing for low-income persons, especially those who are older, who have experienced homelessness and who live with mental illness. Job Summary Contracts Analyst will directly report to the Manager of Contracts and Grants and will be responsible for the day-to-day government contract/grant activities. S/he will also aid in special projects and duties assigned by the WSFSSH Senior Management. Please Note: This is a full-time position (4) days a week on-site, (1) day a week working from home. Job Duties & Responsibilities Responsibilities include but are not limited to: Contracts and Grants: • Prepare contract and grant budgets in compliance with contract/grant terms and conditions, • Prepare contract amendments, close-out budget modifications, and other required documentation submission for government (federal, state and city) contracts and private grants., • Process monthly or quarterly vouchers for payments on government contracts and private grants, • Prepare the Consolidated Budget Reports (CBR) and the use of the New York State Software (SFS), • Coordinate with Budget team on budgeting and variance reporting of revenue and expenditure related to government contracts and private grants, • Provide guidance to accounting staff members on cost allocation and coding for contract/grant related expenditure, • Review contracts and grants and ensure compliance with contractual rules and regulation, • Analyze General Ledger accounts related to contracts and grants and record contract related journal entries in the accounting system., • Monitor the contracts payments and prepare monthly reconciliation between the voucher amounts and payments received., • Advise Budget Analyst in setting up budgets for contract funds and allocation of salary costs in WSFSSH Position Control System (PCS), • Assist with government contract audits and compliance audits as required, • Assist with annual year-end audits, • Strong attention to detail as well as solid organization/time management skills, • Must have effective verbal and written communication skills, • Must be an enthusiastic, positive team player who is willing to help and who works well with colleagues, • Ability to work in a fast-paced environment and handle multiple tasks concurrently, • Experience using HUD’s eLOCCS system to draw down grant funds, • Proficiency in Microsoft Office applications & Adobe Acrobat Professional, • Must have a bachelor’s degree (Accounting or related major), • 2+ years of accounting related work experience, • Advanced Excel skills required, • Prolonged periods sitting at a desk and working on a computer., • Must be able to lift or push up to 10 pounds at a time. Westside Federation of Senior & Supportive Housing offers full-time employees a comprehensive choice of benefits that include Medical, Dental, Vision, 403 (B) retirement savings, Flexible Spending Accounts (FSA), Life & Disability, Short-term and Long- term Disability, Employee Assistance Program (EAP) commuter benefits and more Voluntary benefit options and Time Off that includes 11-12 paid Federal Holidays, accrued Vacation and Sick Time. EEO Policy or Statement WSFSSH is an Equal Employment Opportunity Employer (EEO); employment is based upon employees’ qualifications without discrimination, on the basis of race, creed, color, national origin, religion, sex, age, disability, marital status, sexual orientation, military status, citizenship status, genetic predisposition or carrier status, or any other protected characteristic as established by law. Monday - Friday 9am- 5pm (35) hours

Provide real-time Service Desk coverage to meet and exceed service level requirements and end-user expectations. The Service Desk Analyst EDP will serve as front-line, level 1, IT support for the enterprise, which includes seven hospital networks and the corporate office. Monitor and answer the Serv

Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location. Strong focus on providing good customer service. Overse

The Health Education Administrative Assistant will participate as a member of a group of professionals, dedicated to delivering comprehensive, holistic health education services to at-risk children, adolescents and the community. The Health Education Administrative Assistant will participate as a me

The Receptionist will report to the Service Manager. Your duties include but are not limited to welcoming all owners, members, and guests with detailed white glove service, responding to inquiries, reservation requests, and facilitating office and administrative-related needs. The ideal candidate fo

The Center for Human Reproduction (CHR) is a leading fertility center based in New York City, recognized nationally and internationally for treating patients with multiple failed IVF cycles.Founded as one of the first IVF centers in the U.CHR specializes in treatment for diminished ovarian reserve.O

Excellent customer service and professional communication skills. A specific example of excellent customer service you've provided.

Informatics Business Analyst (Healthcare) – Remote (Contract-to-Hire). Informatics Business Analyst (BSA).

Castell’s is seeking a polished, detail oriented receptionist to serve as the primary point of contact for the restaurant.This role is central to how guests experience Castell’s before they arrive and requires professionalism, clarity, and strong hospitality instincts.This is not a call

In this role, you will provide technical support across desktop and mobile platforms, assist end users, and ensure smooth IT operations within a collaborative team environment. Provide support for Windows-based desktops and mobile devices. Image and deploy desktop systems.

Strong technical accounting background in the financial services industry (Ex: Corporate and Investment Bank, Prime and Hedge Fund Services, Investment Management, etc. Job Title: Finance Business Analyst Location: Jersey City, NJ | Pay: 564. Responsibilities: The Business Analyst has broad-based re

Edit for accuracy and clarity of final copy; proofread for spelling, grammar, format and consistency and make the appropriate changes Allocate and process expenses for executives, including American Express and Out of Pocket expenses using SAP Concur system Use US Mail, FedEx, and other services to

Responsibilities Calendar Management – Diligent, pro-active management of complex agenda and setting of meetings across all time zones Schedule, track client meetings and support, including Board and Regulatory meetings Domestic and International Travel arrangements, expense claims, expedited trav

We are hiring a reliable and organized Remote Administrative Assistant to support our team.No experience required (training provided) Weekly pay Part-time / Full-time available Flexible schedule Fully remote work Immediate start available Responsibilities: Perform data entry and maintain records Man

Key Responsibilities: Serve as the front desk representative by greeting visitors, registering guests with security, and offering refreshments Manage three conference rooms including scheduling, setup, AV readiness, catering orders, and cleanup, always ensuring a client‑ready appearance Order and

Hybrid Schedule! Top Tier Benefits! This Jobot Job is hosted by: Arpana Davis Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Salary: $80,000 - $105,000 per year A bit about us: We are a long-standing, well regarded law firm with offices worldwide.Why join

Support the Head of Platform Services on various projects with diligent oversight of deliverables. Strong understanding of Front Office principles and administrative service processes.

These services may include billing, collections, referrals, appointments, patient contact, and general secretarial duties. Promotes patient satisfaction by providing excellent service through friendly and helpful interactions with patients and visitors. The Medical Receptionist provides reception an

Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. Desktop Support Engineer provides Break Fix, fault

Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at Planet Home Lending, you will: Respond to borrower inbound calls concerning their account, ensuring high quality service and adhering to productivity and regulatory requirements; Research customer issues and work

MUST actually use products and/or services, if provided. Qualifications: * Must have either a smartphone with working camera or desktop/laptop with webcam * Must have access to high speed internet connection * Desire to fully participate in one or several of the above topics * Ability to read, unde

Are you an experienced Case Manager who can effectively handle a pre-litigation file from start to finish with minimal supervision? Do you pride yourself on providing exceptional customer service and going above and beyond for clients? If you thrive in an autonomous work environment and are passiona

Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.Finance and Investment firm is looking for an experienced Executive Assistant.In this role, the Executive Assistant will provide comprehensive Administrative assistance to a Se

Midtown Manhattan-based Real Estate firm is seeking an Administrative Assistant to join their team.The ideal candidate will have 3-5 years of administrative experience.Real Estate industry experience is a must.A variety of soft skills and experience may be required for the following role Please ensu

Assist in bidding process and assist Property Manager(s) in their efforts to ensure compliance with C&W's policies and procedures Prepare and code invoices for Property Manager's approval Ensure office is stocked with office supplies and other required items to maintain the office Ensure prompt and